Would you gamble on a casino without 24/7 support?

[Nahl]

The problem is how fast the casinos will solved the issues from the costumers because although there is a casino with 24/7 support but this casino has slow respond to solved the issue then 24/7 support could be useless and based on my experience i was very rare to have some issues in the casinos this makes me rare too contact their costumer support but i don't mind to playing at the casino not full time support as long as the casino reputation is excellent because for me personally reputation is everything

[|MINER|]

I believe we can all agree that any Casino is a good place as long as there is a Customer Service that really cares about the customer and tries to solve the issues they may have.  It would be more convenient to have live support but even mail support is good as long as they answer fast enough and find a solution.  I have seen enough live support chats that offer pretty much zero understanding to the customer.  Mail, phone, SMS, what not, as long as they offer decent service it probably does not matter.

But most of the time the casino who were using the message system and replying by the email I saw some delay on the answer on this case I think most of the peoples will lose but interest in the first impression but on the others hand on the live support it goes well to the users. But I wouldn't disagree with that if they offer decent service it probably doesn't matter but this is also included on their services.

[Hispo]

Sure. I would still gamble on a casino, even if they don't have 24/7 support for their gamblers and only take tickets in very specific hours. If the case o has a very good reputation and has proven itself to be very reliable through time, then I would never need to use their costumer service.

There are casinos and bookies which choose to invest most of their budget in security, marketing and reliability, instead of keeping a team of agents available at all times. That is a better approach than having staff available at all times but not investing on the root of possible problems on the service itself.

[Orpichukwu]

Customer support was of no help as they provided me with wrong information. I got my refund after I wrote negative review.

Some of the support representatives sometimes don't even know what they are doing, or shall I say, they give wrong directives, as I have come across a situation where a player used support to make an enquiry about something, and he followed the rep's advice, but they later found out that was against the casino policy, and the policy stands.

[ovcijisir]

Customer support was of no help as they provided me with wrong information. I got my refund after I wrote negative review.

Some of the support representatives sometimes don't even know what they are doing, or shall I say, they give wrong directives, as I have come across a situation where a player used support to make an enquiry about something, and he followed the rep's advice, but they later found out that was against the casino policy, and the policy stands.

The same happened to me, they gave me completely wrong information about withdrawals, wagering requirements and even threw some vague and undefined accusations at me. On the other side all the information about things that I asked was well hiden on their website, so I had no choice but to ask customer support for help. I felt pretty shitty about that.

[SUPERSAIAN]

well, i don't need 24/7 support because I don't gamble all day and how does anyone expect a constant customer service support, you cannot always expect them to be available at all times. all I need is for them to attend to the issues that I place even though it is mot immediately at least the problem is being tackled, it is better than making use of a casino that has a poor customer service and always using bots to reply customers. if a casino does not have a section to chat with agents then I don't think I can make use of it

Having customer service and live support is good on any platform. I haven't had many problems with live support while gambling, so I haven't needed it, but being able to reach them immediately is reassuring. It's always nice to have someone there you can contact if you have any issues. I'm not talking about constantly talking to bots or getting AI answers, of course. It doesn't have to be 24/7, but they should solve it within a day enough.

[maydna]

No problem as long as they have reputation among the other casinos. But it is better they have this feature to helps members who have problems. This can increases the trust score from their members because live supports can solves the problem fast than using email. They can contacting other departments if they needs more helps to solve the issues. Members don't have to waiting for too long to solves their problems. The issues that may occurs commonly are KYC or withdrawals. Sometimes casinos takes too long to verify the account which gamblers don't wants to waiting for too long.

[Patikno]

For me, a casino that wants to make a good impression is one that offers 25/7 live support, because they clearly don't want to leave their users, or potential users feeling unwell. Having live support is crucial for helping anyone, whether it is with basic questions potential users might have, or issues they are currently experiencing (existing user). Therefore, I prefer to gamble at casinos that offer 24/7 support, but that doesn't mean I dislike casinos without it; I still do, but it is just a suggestion they might want to hear.

[XOOMBOX]

If I'm being totally honest then I would say that having 24/7 support is definitely a big plus point in casinos because any problem can suddenly arise in casinos, especially for new users then they need instant help for small questions or understanding the rules. With that I also think that only support and schedule isn't everything because some casinos may not have 24/7 support but they have many other systems that provide a solution very quickly and neatly and this is also a kind of good customer care. The main thing is that if there is a problem then the user should not feel that he is not being taken care of and this is only possible when a casino's support team is very responsible and sincere. So having 24/7 support is good but even if not, if the casino can solve the customer's problem very well then of course I will play in this casino.

[masulum]

No problem as long as they have reputation among the other casinos. But it is better they have this feature to helps members who have problems. -snip-

IMO, reputable casino will not let their support going offline, you have the answer why every casino need to have 24/7 support team, if their support team being offline for 6 hours only, they will lose their customer. Because if there no online support, and the user have a problem with their deposit or withdrawal, a user will thinking if casino not professional enough to handle their customer. No support, means disaster for user when having a trouble. so, in conclusion no 24/7 support it's a problem.

[TopTort777]

Can someone show me large and reputed casino without 24/7 support? I think it isnt expensive to hire few guy that will copy/paste answers from ToS. Since many prefer and can work remotely, I think people would accept to work as 24/7 support in casino even for low payment. To have support that can handle situations instantly is a must for todays business. Competition is enormous. If you are not ready to immediately help customer, customer would leave.

[|MINER|]

Can someone show me large and reputed casino without 24/7 support? I think it isnt expensive to hire few guy that will copy/paste answers from ToS. Since many prefer and can work remotely, I think people would accept to work as 24/7 support in casino even for low payment. To have support that can handle situations instantly is a must for todays business. Competition is enormous. If you are not ready to immediately help customer, customer would leave.

You actually mentioned the correct points, currently only non-reputable or a few new arrival casino's have somthing like that they don't have the 24/7 hour live support. But personally I have visited and explored some casinos and I liked their other features but I felt a bit empty due to the lack of this feature. I have seen them in many sectors where they are spending huge money but in this regard they have not kept this 24/7 hour live support system. In this case I will suggest them to implement the solution you mentioned that even if you pay only 80 dollars here people will be willing to do duty for 6 hours in this case it does not seem to be too difficult for a gambling site to keep four people.

[Emikoyumi]

I do not want to play at any online casino that does not have 24 hour live support,Even if a casino has a good reputation there is no way to know when a problem might appear,When an issue happens during gameplay or with money you need help immediately,Sending emails and waiting a long time for a reply is extremely frustrating,Problems become even more serious during kyc verification or withdrawals,,Many times you are not sure whether documents were submitted correctly,A small mistake can cause withdrawals to be delayed but without live support there is no way to ask someone instantly, This increases stress and reduces trust,For me good customer support is more important than bonuses or games,If you cannot feel secure while depositing and withdrawing money then the desire to play at that casino disappears,

[Miles2006]

The 24/7 support is really a helpful option, well I can’t relate because casinos I regularly use always provide the live support option. This option is not all about regular gambling of course no one will gamble for such long time frame instead it provides help immediately when facing difficulties, any other option might take time. Few casino might not release such amazing feature like the 24/7 support until a certain wager amount is fulfilled, it depends on the casino option.

[Onyeeze]

The problem is how fast the casinos will solved the issues from the costumers because although there is a casino with 24/7 support but this casino has slow respond to solved the issue then 24/7 support could be useless and based on my experience i was very rare to have some issues in the casinos this makes me rare too contact their costumer support but i don't mind to playing at the casino not full time support as long as the casino reputation is excellent because for me personally reputation is everything

so many casinos have a similar issue, sometimes when casinos have a big or a large report from their customers they cannot respond to you immediately as you want it urgently, then will take their time to select according to people that report first before they would respond to you, so if you have a delay in a casino support team do not do that particular casino support team have delay in response sometimes we do contact casino support team when they are on break and will be hoping for them to give us a quick respond when they are not on board

[AmoreJaz]

The 24/7 support is really a helpful option, well I can’t relate because casinos I regularly use always provide the live support option. This option is not all about regular gambling of course no one will gamble for such long time frame instead it provides help immediately when facing difficulties, any other option might take time. Few casino might not release such amazing feature like the 24/7 support until a certain wager amount is fulfilled, it depends on the casino option.

It is always best to have 24/7 support because consider the players who come from various parts of the globe. So for me, it is necessary that a casino can be reachable at any time of the day. Anyway, they can always integrate AI support in case they don't have human support. Most players wanted a prompt response especially if you are talking about their money.
But I can still gamble on a casino without 24/7 support as long as I know for myself about their solid reputation. Otherwise, I won't let my funds sit on their site for so long. A company who value their integrity will always find a way how to cater their clients in a satisfying manner.

[Julien_Olynpic]

24/7 casino support is more critical for you personally if you're playing with large sums and need real-time assistance for some reason. Personally, I don't play with large sums, and this is my primary requirement. In fact, I rarely need regular technical support, let alone 24/7 support. On the other hand, for users who play very frequently, with large sums, and whose casino environment is such that problems can arise, 24/7 support can be a significant competitive advantage over other casinos.

[Agbe]

I don't need 24/7 support because I don't think I'm always engaged in gambling but customer support is an important feature i don't joke with. Even if I don't always expect fast responses at every hour of the day as long as the issue that I am tabling is handled then there's no problem. But in situation whereby you are not always being attended to then you shouldn't make use of such casinos, that's actually a red flag because they can possibly be a scam casino. Asides from 24/7 support there are other things to also look out for, fast withdrawals is something I don't play with

[8rch7]

Sometime I have problem with casino gambling about withdrawal delay and deposit not credit instant and I really need with gambling has 24/7 support, its important feature and get points plus if any gambling has support respond every time. Feature support 24/7 make us not worry when playing at casino gambling if get problem easily solve without waiting the moment when support online, some casino hasn't 24/7 support and after complaining our problem need one or two hours later will respond by chat costumer service.

I have experienced at Stake gambling you need waiting almost one hour for getting respond from the support, if the support full online we can get easily to solve the gambling account problem.

[Asuspawer09]

I mean the live support 24/7 was just really important I dont think casino is going to get a good reputation without having this kind of thing, It is probabaly a standard for most of the casino to have a live support 24/7 since gambling just involved a huge amount of funds and there are a lot of errors, or glitches that is happening in the website if that happened and there was no support that is going to fix that, that might be a automatic red flag for all of the users, users are not going to argue about that it should be normal for casino to have that kind of service.

Also, the gambling website was available globally, so you could easily expect different time zones, so you could easily expect users to be online, and you might encounter some issues at any time 24/7.

It is also going to make the casino trusted for users and make it better for the competitors, since some might not offer this kind of service.