Would you gamble on a casino without 24/7 support?

[Ronsbit]

I would not talk about my issues with the casino I encountered, and how it was solved, but what I will say is this, customer support is very important in every casino because that is the frontline marketers of the casino. The first set of people being encountered by prospects is the online support, and that would determine if the prospect would continue with them or not, so this is why most casinos prioritise online customer support to make sure visitors and registered members are properly attended to. In the absence of support, who will engage with prospective clients then?

Another thing is this, customers want channels through which they can communicate with the casinos if needs arise, so if a casino is not active in responding to their customers' plight, do you think the customers would be comfortable doing anything with them? Customers are very careful because they put in funds, and if there is nobody to talk with in times of challenge, do you expect them to keep their funds with such a casino?

[Johnlomape]

I’ve been thinking about how important customer support really is when gambling online.
Some casinos don’t offer 24/7 live support, only limited hours or email-based help. Would you still trust and gamble on a casino like that, even if it has a good reputation?

Based on your experience, what kind of issues did you encounter with casinos that don’t have active online support, especially during KYC or withdrawals?

The moment I realize that a casino isnt having a good customer support, I will certainly not have full confidence in that casino because the support chat is what makes you as a gambler confident playing with the casino because if for instance you have some issues with some features of the casino and then you want to find out enquiry or possibly fix the problem, how then would you be able to fix the issue when you don't have access to the support at the particular time you need them because a gambler with issues is always an impatient one too

Do you mean that a casino support is the backbone of the casino because, the support is not always responsive? I don't know why your reason is like this, about casinos or maybe you have use a casino that stressed your life because the support could not respond to your enquires quickly but I will respect your reasons based on casinos having bad support when they can employ people that can work for them without to add up to the numbers of support they have. Casinos should think that the support area is not important because that is the listen hear of casinos and their operations.

[batang_bitcoin]

Another thing is this, customers want channels through which they can communicate with the casinos if needs arise, so if a casino is not active in responding to their customers' plight, do you think the customers would be comfortable doing anything with them? Customers are very careful because they put in funds, and if there is nobody to talk with in times of challenge, do you expect them to keep their funds with such a casino?

It is an important channel where customers will tell their problems and the issues that they're facing. That's why for me, if I am to gamble with a casino that has no support 24/7, does it mean that they don't have it forever? or they only have it for some specific time or cases. Because that's a very troubling casino when you deal with problems and no one is there to assist you with what you're about to ask them for help with. The comfort that we get from the customer support is actually giving us confidence that they're there whatever happens to us as we gamble.

[masulum]

Do you mean that a casino support is the backbone of the casino because, the support is not always responsive? I don't know why your reason is like this, about casinos or maybe you have use a casino that stressed your life because the support could not respond to your enquires quickly but I will respect your reasons based on casinos having bad support when they can employ people that can work for them without to add up to the numbers of support they have. Casinos should think that the support area is not important because that is the listen hear of casinos and their operations.

well, responsive customer support is important, not just in the gambling, but also in other business model. Good services from casino and other business means they are making customer as their important assets. Good customer support also increased customer trust, after they get it, a customer maybe will easy to ask their friends to join. adding support team when needed, never processed or responded  customer complains more than 15 minutes, this will help to increased customer happiness for casino.

[rachael9385]

If I know from the beginning that such casino will not allow live chat support, I'll never gamble on the platform. If I am also aware that the platform does allow support through the mail only and doesn't allow live chat with support, I'll be careful how I gamble on the platform because sending mail to mail with casino support hasn't been faster. What matters most is the speed to solving the problems of the any users.

Not all casinos provide this, some casinos make use of bots to reply to customers which isn't really something I would prefer. A casino that has a good support system makes things easier for customers, this is one thing that is look out for when signing up to a new site,  instant responses are top tier for me, some casinos really need to do better at this because it's very crucial.

[JiiBs]

Not all casinos provide this, some casinos make use of bots to reply to customers which isn't really something I would prefera casino thst has a good support system

Almost all casinos has the bot option to respond to some generic questions, especially casinos with a lot of customers. It’s actually the best way to run a smooth casino operation, it creates room for a live support line and not have everyone else on pending.

I always like a casino with 24/7 customer support service. It actually shows just how serious about customers they are and are ready to resolve whatever complaints that might arise. No one chooses when they might run into issues and having them resolved as fast as possible is usually the one thing on our minds.

[Grace333]

A casino without a 24/7 communication team to customer is putting risk into their own casino, except an uneducated person want to make use of that casino or someone that wants to try betting for the first time can use it because they’re not aware of the importance of 24/7 support team in the casino.  Most customer won’t put much trust in such casino because in times of issues, they won’t have anyone to tackle such issue.
But a casino with a 24/7 customer service and are able to tackle customer service on a minimal duration, shows that they put their customer first and there’ll be some form of trust from the customers end.

[Fredomago]

If I know from the beginning that such casino will not allow live chat support, I'll never gamble on the platform. If I am also aware that the platform does allow support through the mail only and doesn't allow live chat with support, I'll be careful how I gamble on the platform because sending mail to mail with casino support hasn't been faster. What matters most is the speed to solving the problems of the any users.

Not all casinos provide this, some casinos make use of bots to reply to customers which isn't really something I would prefer. A casino that has a good support system makes things easier for customers, this is one thing that is look out for when signing up to a new site,  instant responses are top tier for me, some casinos really need to do better at this because it's very crucial.

It's one of those factors that also affects gambler to choose for the place where they will be able to enjoy and satisfy their desire to gamble, with good and responsive support it gives confident and comforts though similar to what you said, generic answer either from the bot or AI that's install may not going to help, it's still better to have real connection to support even it's not real-time but providing actions that may resolve the concern with concrete solutions.

[Salahmu]

If I know from the beginning that such casino will not allow live chat support, I'll never gamble on the platform. If I am also aware that the platform does allow support through the mail only and doesn't allow live chat with support, I'll be careful how I gamble on the platform because sending mail to mail with casino support hasn't been faster. What matters most is the speed to solving the problems of the any users.

Not all casinos provide this, some casinos make use of bots to reply to customers which isn't really something I would prefer. A casino that has a good support system makes things easier for customers, this is one thing that is look out for when signing up to a new site,  instant responses are top tier for me, some casinos really need to do better at this because it's very crucial.

I like what Josefjix said regarding such support methods of a casino. Email support is the poorest for me except it is accompanied by the live support and other additional support because with only email just get ready that you might not see any respond on the same day. Would the reputation of the casino actually make people not to be concerned of the support?, actually no matter how they are worthy to be called the right place to gamble but without a good support some persons will backed away because is a time wasting to be writing on email when lives support chart could have make it easier.

[Mpamaegbu]

I may not be bothered if a casino has a good reputation but doesn't have a 24/7 customer support centre. But I won't be on a casino without an active support centre. I will not intentionally want to sign up with them if I knew ahead that there was no active support centre. I don't need support system to be 24/7 but I need it to be very active the few hours it's open. For instance, away from casinos, I've been on Binance since 2017 but I can't remember ever having issues with the exchange that required me needing urgent support to resolve it. Emails are there to defuse whatever it's. Except where a casino is problematic, otherwise 24/7 support centre won't be expedient.

[CryptSafe]

It's one of those factors that also affects gambler to choose for the place where they will be able to enjoy and satisfy their desire to gamble, with good and responsive support it gives confident and comforts though similar to what you said, generic answer either from the bot or AI that's install may not going to help, it's still better to have real connection to support even it's not real-time but providing actions that may resolve the concern with concrete solutions.

AI or a bot can never really provide a satisfactory response to a prospective or a registered customer on the platform because all they give as a response are programmed and generically installed responses, which would not go down well with the community and that alone makes them loose confidence in the casino and theu switch to another just because of customer online services that should be a real human but rather a bot responding to them which pisses one off.

[Wapfika]

Yes but there’s a big but. I will only play on this type of casino if this casino has solid reputation for a long time and everything is smooth on the casino including the withdrawal and deposit.

I play on certain casino before that support have break due to time zone but I never encounter any problem since my concerns is being addressed when they become online again.

Having a reliable support even not active 24/7 is better than always online support but answer like a bot.