Betmoco.com | Crypto Casino & Sportsbook | VIP Deals | 25k Leader Board 🚀

[UserU]

Hi @Betmoco,

I'm trouble with my BTC deposit as the transaction got confirmed 1 minute after the deposit window closed. And the support staff is not responding while the chat kept closing due to inactivity.

Username: UserU

EDIT: Deposit got credited right after posting this. But customer support leaves a lot to be desired...

[CoffeeSipper64]

I am not happy with Betmoco at all.

I deposited a total of 7824 USD from 25-28 January. Then my first payout of 4000 USD went very shaky. I had to ask 3 times for the funds and after much begging they finally processed it and said that it wast just a one-off delay and apologized for it and promised from that moment onwards everything would go smoothly. So, on Saturday I wanted another 3000 USD withdrawal but I have now been waiting over 3 days and still have received nothing but only words. On Sunday morning they said they would send it "today". Then Sunday night they said "I left a note now on urgent care". Then on Monday afternoon he said "okay, I'll do it manually" and Monday evening it changed to "we are going through some abuse cases and even though you are not a suspect we still have to finish this". Then I asked for an ultimate deadline where I would receive the funds and they named a deadline that has now passed 1 hour ago. I am very worried about my funds. I have a very bad feeling about this. I have deposited 7824 USD and withdrawn 4000. I have 5133 USD left in my account so I am only slightly in profit, about 1300 USD. Just now I received an email with this text:

very worrying...

[Betmoco]

Hi @UserU,

Thanks for the update, and we’re glad to see that your deposit was credited shortly after.

Regarding the delay: Bitcoin is unfortunately one of the slowest networks when it comes to confirmations, especially during busy periods. In cases where a transaction confirms just after the deposit window closes, our system will still pick it up and credit it automatically once the confirmation is seen — which is what happened here.

That said, we do apologize for the poor support experience. You’re absolutely right to expect better communication.

As of today, George is starting the night shift together with Anna, which should significantly improve response times and prevent chats from closing due to inactivity.

Thanks for your patience and for pointing this out — feedback like this helps us improve quickly.

— Betmoco Team

[HustleZ]

I understand your concern about the similarity between Betmoco and Betmomo name. It could indeed be confusing for new users searching through Google.
However, looking at the design these two sites are quite different. Betmomo is dominated by yellow-black colors, while Betmoco uses the red-black. Also, when I tried visiting Betmomo runs poorly, unlike Betmoco which runs smoothly.
I think people will notice this difference even without looking closely at the website name. There's no significant design similarity, so it's not like typical phishing websites.

What I wanted to say that The Casino's SEO must be Dealt with. I didn't mean that another casino was trying to do phishing. If hypothetically someone sees the Betmoco Casino with a friend or someone else and likes it, he asks the name, his friend or another person tells him the name Betmoco, he goes to Google or another search engine and searches Betmoco, then Betmomo comes and He creates an account on Betmomo. It is a different Casino but he likes it and start gambling on that, what just happened was that Betmoco lost a potential Loyal Better. I know it's an overexaggerated story but There can be things that may happen like this.

[UserU]

Hi @UserU,

Thanks for the update, and we’re glad to see that your deposit was credited shortly after.

Regarding the delay: Bitcoin is unfortunately one of the slowest networks when it comes to confirmations, especially during busy periods. In cases where a transaction confirms just after the deposit window closes, our system will still pick it up and credit it automatically once the confirmation is seen — which is what happened here.

That said, we do apologize for the poor support experience. You’re absolutely right to expect better communication.

As of today, George is starting the night shift together with Anna, which should significantly improve response times and prevent chats from closing due to inactivity.

Thanks for your patience and for pointing this out — feedback like this helps us improve quickly.

— Betmoco Team

Hey Betmoco,

Thanks for the response. Regarding the deposit, maybe some info text would help alot since for newcomers, the gateway doesn't mention that so it might deter them. Earlier I was actually contemplating my deposit because of the experience with support but eventually pulled the trigger.

[Zackz5000]

I understand your concern about the similarity between Betmoco and Betmomo name. It could indeed be confusing for new users searching through Google.
However, looking at the design these two sites are quite different. Betmomo is dominated by yellow-black colors, while Betmoco uses the red-black. Also, when I tried visiting Betmomo runs poorly, unlike Betmoco which runs smoothly.
I think people will notice this difference even without looking closely at the website name. There's no significant design similarity, so it's not like typical phishing websites.

What I wanted to say that The Casino's SEO must be Dealt with. I didn't mean that another casino was trying to do phishing. If hypothetically someone sees the Betmoco Casino with a friend or someone else and likes it, he asks the name, his friend or another person tells him the name Betmoco, he goes to Google or another search engine and searches Betmoco, then Betmomo comes and He creates an account on Betmomo. It is a different Casino but he likes it and start gambling on that, what just happened was that Betmoco lost a potential Loyal Better. I know it's an overexaggerated story but There can be things that may happen like this.

It would really be a good improvement if they can get better traffic on search engines like Google since alot of people just go there and search for sites and platforms they want to access without directly using a web address, a situation like the one you just mentioned is very regrettable but is also very likely to happen especially with how similar the names are and if alot of people do the same then betmoco might be losing slot of potentials through that means alone, the smart thing to do is to make sure their casino appears somewhere at the top when someone tries to use a search engine to locate them.

[godweles888]

I can say that betmoco.com is super 👌 I won from lossback 1279 usd. First withdrawal wait 6 hours.  The second wait 18 hours.  And made the third. I will be play there in future.

[mikel_012]

Hi @UserU,

Thanks for the update, and we’re glad to see that your deposit was credited shortly after.

Regarding the delay: Bitcoin is unfortunately one of the slowest networks when it comes to confirmations, especially during busy periods. In cases where a transaction confirms just after the deposit window closes, our system will still pick it up and credit it automatically once the confirmation is seen — which is what happened here.

That said, we do apologize for the poor support experience. You’re absolutely right to expect better communication.

As of today, George is starting the night shift together with Anna, which should significantly improve response times and prevent chats from closing due to inactivity.

Thanks for your patience and for pointing this out — feedback like this helps us improve quickly.

— Betmoco Team

Good to see there was no problems. Maybe you can add a message if the window closes saying: Any deposit still pending will be confirmed automatically after confirmation, please wait.

This will prevent anxiety and users from contacting the support agents taking their time off more important issues

[Satofan44]

Has this website been added to AskGamblers or some other review websites? I will leave it several bad reviews for the shitposting and other mistakes that it is doing.

Regarding the delay: Bitcoin is unfortunately one of the slowest networks when it comes to confirmations, especially during busy periods. In cases where a transaction confirms just after the deposit window closes, our system will still pick it up and credit it automatically once the confirmation is seen — which is what happened here.

Wrong, Bitcoin works perfectly fine. Your deposit system is badly designed, that is where your issue lies. Don't blame Bitcoin, adapt to the way that it works instead. As soon as an unconfirmed transaction is detected, and propagation is mostly instant for well connected nodes, the deposit window should adapt itself and never expire. Alternatively a way back to the deposit window should be provided.

It would really be a good improvement if they can get better traffic on search engines like Google since alot of people just go there and search for sites and platforms they want to access without directly using a web address, a situation like the one you just mentioned is very regrettable but is also very likely to happen especially with how similar the names are and if alot of people do the same then betmoco might be losing slot of potentials through that means alone, the smart thing to do is to make sure their casino appears somewhere at the top when someone tries to use a search engine to locate them.

It is not going to happen when their signature campaign is run by a 3rd world pajeet and it is mostly full with spammers. The SEO systems are constantly improving and the relevance of this forum continues to diminish. The strength of links is weakened or strengthened by the content on where it is posted too. If they are shitty and spammy posts it has less relevance, similar to when there are backlinks on a website that is spamming links.

[Westinhome]

I can say that betmoco.com is super 👌 I won from lossback 1279 usd. First withdrawal wait 6 hours.  The second wait 18 hours.  And made the third. I will be play there in future.

Welcome to forum betmoco team

Actually it was good to hear by words, but if you send some screenshot about your words will be more helpful. Because anyone can say they won huge money in the gambling site by words, but proof is mostly important factor for the people to trust and use the new casino site like Betmoco.

I also found Betmomo by typing betmoco in Google many times. To improve SEO Betmoco needs to do more keyword optimization in the page title and meta description. To make it easier for Google to crawl and need to create an XML sitemap that lists every page of the website. Use the “URL Inspection Tool” in Google Search Console to see if Google bot can crawl the page or not.

This is most important factor here mate, because many of the gamblers will use the Google search for the login and register. Very rarely people use the link attached to the announcement page, the betmoco should take this are priority

[yudi09]

When registering, my first experience was that the process was not complicated. Users only need to enter a username and create a strong password that they believe to be secure.

The interface looks good even when using a smartphone. I have tried out some of the features, including the deposit menu. I will try it out this week.

[Ayers]

Just like some of the posters above, I observed that typing Betmoco in google did indeed throw up the results that they mentioned and not Betmoco itself which needs to be resolved asap op. Personally, I tend to bookmark sites which is why this will never be an issue for me.

Yeah, it is natural to get confused by name like Betmoco and Betmomo. This is because many new or small betting site are not properly indexed by Google, so Google suggest a familiar site with a similar name.

Afaik that site is an old African bookmaker. About Betmoco.com, this domain is brand new just a few weeks old. As a result its traffic or popularity is in a growing phase. Once the user base grow and traffic picks up, Google will automatically rank it on the first page

Also, whatever happened to the large withdrawals related to @SportingFan op? It's never a good sign when it takes so many days to process such withdrawals. What's the issue?

They are brand new, But forum representative is very fast and handling those problems seriously, it is very good sign that they are giving high priority to the community.

[bettercrypto]

Whoa! $10,000 per bet? I couldn't imagine betting that much; I don't even have that kind of money just to gamble away at a casino. But then again, if a bet of that size hits, the winnings would be absolutely huge. Doesn't the house get nervous when they see someone placing bets like that on their platform?

Then again, they’re the ones in control of whether or not they’ll let a gambler win that bet, right? Or maybe it's different if the casino uses a third-party game provider on their platform.
But you’re still right we should only gamble what we can afford to lose.

You can check a lot of whale player betting like this on casino high roller list or if you want live you visit Evolution gaming high minimum bet table since player in there just casually bet 10K and side bet on multiple seat.

I do this whenever I don’t have funds but want to enjoy on the casino. It’s nail biting to see whale player with huge stake amount on a single bet.

Sometimes I feel jealous seeing them spend thousands while I only have a few bucks. But I realize I have no reason to feel such a thing because these people are rich. Too far to compare myself to them…lol

Well, rich people don't care about losing their money. Their purpose is to have a meaningful life and enjoy it while still alive. Imagine they are casually doing this? It means that they really have the capacity to do it. And we don't need to be like them when we are short of balance.

You know, I think it's normal for those of us who aren't wealthy to feel that way, because I feel it too sometimes. That’s just how it is; there’s a divide between the rich and the poor.
A $10,000 amount might just be loose change to them, while for us, that is already a massive sum of money.

Anyway, there really are gamblers who place incredibly large bets. That’s why some casinos have betting limits, while others have no limits at all and those are the ones you could consider
the real giants in the gambling industry.

[Hendrikus51]

Update: still nothing received. Waiting now already 4 days on my withdrawal originating from Saturday evening.

[Betmoco]

Update: still nothing received. Waiting now already 4 days on my withdrawal originating from Saturday evening.

Hi Hendrikus,
Just to clarify and be transparent: most withdrawals related to the abuse review have already been processed and completed. As you can also see in this thread, users are still commenting that they have received their payments, which clearly shows we are not out to cheat or delay anyone.
Our compliance team has already contacted you, and they are handling the remaining cases carefully to ensure everything is done securely and correctly. This can take a bit longer than usual, but it’s done to avoid errors and to protect all legitimate players.
I’m confident compliance will make sure your withdrawal is processed as fast and safely as possible.
Thank you for your patience.

[Bitcoin_Arena]

Hi @UserU,

Thanks for the update, and we’re glad to see that your deposit was credited shortly after.

Regarding the delay: Bitcoin is unfortunately one of the slowest networks when it comes to confirmations, especially during busy periods. In cases where a transaction confirms just after the deposit window closes, our system will still pick it up and credit it automatically once the confirmation is seen — which is what happened here.

maybe it was a one-off issue but if it's a common problem, then you could have a status page showing an incoming transaction even before there is any network confirmation. This could help a user avoid panicking under such circumstances.

[Hendrikus51]

Update: still nothing received. Waiting now already 4 days on my withdrawal originating from Saturday evening.

Hi Hendrikus,
Just to clarify and be transparent: most withdrawals related to the abuse review have already been processed and completed. As you can also see in this thread, users are still commenting that they have received their payments, which clearly shows we are not out to cheat or delay anyone.
Our compliance team has already contacted you, and they are handling the remaining cases carefully to ensure everything is done securely and correctly. This can take a bit longer than usual, but it’s done to avoid errors and to protect all legitimate players.
I’m confident compliance will make sure your withdrawal is processed as fast and safely as possible.
Thank you for your patience.

It seems to me you are just stalling. You asked me 2 times to re-confirm my receiving BTC address....first to you personally and then again to your compliance email. How many times do you need confirmation?

You make it look like sending a withdrawal is rocket science with checking and double checking addresses. You already stated to me in yesterday's email that "We have not found any issues with your account, and everything is in order".
If you send the funds to the address I emailed to your compliance, nothing can go wrong.

I will be the first here to report that I received it, if I actually do.

[dimonstration]

hey same here i requested a withdrawal now 7 days ago!! i have to be true they were really fair to me with the bonus mistakes i did etc so i give them huge praise for this and first withdrawal was fast

but i was not on the "abuse" list they said and got told 3x times the funds come but they never arrived now they wanted me to contact compliance team even tho im not on the list? something is off imo i dont like to complain but i dont like to get lied too   i have chat history etc obviously from telegram

This casino is experiencing a lot of abused with their recent promotion on 100 lossback. Filtering abuser to legit players requires time to fully concluded. They already paid out many users that manage to claim the bonus and big profit from user that actually won without using the lossback.

The casino is facing a valid concerns that requires thorough checking to avoid suffering more losses from abusers. This casino is still have a good communication  about the issue they are expecting.

It’s frustrating to wait but it’s your only choice for now.

[fieberman]

hey same here i requested a withdrawal now 7 days ago!! i have to be true they were really fair to me with the bonus mistakes i did etc so i give them huge praise for this and first withdrawal was fast

but i was not on the "abuse" list they said and got told 3x times the funds come but they never arrived now they wanted me to contact compliance team even tho im not on the list? something is off imo i dont like to complain but i dont like to get lied too   i have chat history etc obviously from telegram

This casino is experiencing a lot of abused with their recent promotion on 100 lossback. Filtering abuser to legit players requires time to fully concluded. They already paid out many users that manage to claim the bonus and big profit from user that actually won without using the lossback.

The casino is facing a valid concerns that requires thorough checking to avoid suffering more losses from abusers. This casino is still have a good communication  about the issue they are expecting.

It’s frustrating to wait but it’s your only choice for now.

i delete my comments for now as they were honest with me and i dont want to make a scene they deserve a bit more time

[Hendrikus51]

hey same here i requested a withdrawal now 7 days ago!! i have to be true they were really fair to me with the bonus mistakes i did etc so i give them huge praise for this and first withdrawal was fast

but i was not on the "abuse" list they said and got told 3x times the funds come but they never arrived now they wanted me to contact compliance team even tho im not on the list? something is off imo i dont like to complain but i dont like to get lied too   i have chat history etc obviously from telegram

This casino is experiencing a lot of abused with their recent promotion on 100 lossback. Filtering abuser to legit players requires time to fully concluded. They already paid out many users that manage to claim the bonus and big profit from user that actually won without using the lossback.

The casino is facing a valid concerns that requires thorough checking to avoid suffering more losses from abusers. This casino is still have a good communication  about the issue they are expecting.

It’s frustrating to wait but it’s your only choice for now.

Yes, but they clearly stated that their investigation was over and they have cleared my account completely.

https://i.ibb.co/CpSdffRs/Compliance-Email.png

Next to this, they said they have more than enough funds available. So it makes NO sense to wait any longer.