Unfortunately, most people tend to ignore and disregard the accusations that others make on Trustpilot, always thinking they are false accusations, accounts created by people to tarnish the casino's image. For example, on Trustpilot there is an accusation against this casino made in November 2024, that's over a year ago, and if you had done research and looked at that:
https://www.trustpilot.com/review/bets.io?page=10You wouldn't have lost money at that scam casino, which has been scamming people since 2024. They are scam specialists, they've been robbing people for years, and obviously no one will be able to help you recover your money. I wonder why use these new casinos when there are serious and honest older casinos? In any case, you'd better prepare yourself psychologically to accept that you'll never get your money back.