Hello all,
My name is Cristian and I cannot believe what happened to me in recent weeks. Ever since I joined Bets.io on 29th March it has been one big misery. I deposited 30mbtc and played 4 MLB bets.
30mbtc on Toronto Blue Jays - The Athletics Under 9.5 runs @ 1,61 which won me 18.3 mbtc on March 29th
40mbtc on Colorado Rockies to win @ 1,87 which won me 34.8mbtc on March 31st
8.3mbtc on Colorado Rockies to win @ 1,82 which won me 6.8mbtc on March 31st
1.3mbtc on Minnesota - Kansas Under 9.5 runs @ 1.39 which lost April 2nd
After this, my balance was 89 mbtc and I decided to request a withdrawal of 30mbtc on April 2nd. When the next day it was still not received I emailed my VIP manager Paul (yes, I had been given a VIP manager assigned right on the first day I joined) what was going on. His response was:
"I'll ask our financial to speed up your withdrawal, but please note that your first withdrawal might take some more time. Thank you for your understanding!"
When the next day I still didn't receive the withdrawal his reponse was:
"I have forwarded your withdrawal request for review to the finance department. I will do everything possible to speed up the withdrawal process. I understand how frustrating it is to wait so long, but I will do my best to resolve this issue as soon as possible. For now, please be patient, and if there is any update, I will get back to you. Thank you for your understanding."
Then after 5 days of waiting, the withdrawal was rejected and added back to my balance. I asked Paul again what was going on and this was his response:
"Here's the message from the financial team:
Thank you for completing your profile. At this stage of verification, we kindly ask you to provide the following documents in response to this email:
- Photo of the document, which proves your identity (Passport, Driving License or official Government-issued ID card). Please, note that your full name, date of birth and the document's expiry date should be visible.
- Photo of the document that confirms your address (utility bill, bank statement, which has your name and address fully specified). The document must be dated within the last 90 days.
- Please, upload a selfie with both a passport and a paper (in one hand), with a sign ""Hi, Bets.io and the current date"". Pay attention: your hand and the document must be seen in full. It should be any type of a lined sheet but not blank.
- Please upload a photo/screenshot of your cryptocurrency wallet with a deposit confirmation from 2026-03-29 18:27:11 UTC in the amount of 0.03000000 BTC (sender's address, recipient's address, time and amount must be visible on one screenshot)
In case, you provided the whole package of documents and all the rules were met, we will inform you. Otherwise, we can request to upload new documents that will comply with the rules of our casino.
Thank you for your understanding."
Then, the misery started: I sent them the selfie, ID photo and the Electrum screenshot with my deposit proof. I got the reply that I first needed to enter all my details in my account, including a valid phone number to be verified. I registered all my data and verified my phone number. Then I had to send the selfie, screenshot of Electrum wallet and ID photo again and I did so. But I got a reply back that the quality of the documents was not good enough and we had 3 weeks long back and forth emails with all the time excuses why the documents sent were not meeting their rediculous high standards. In total I think I sent 5 new selfies with each time a new piece of paper with the date handwritten and the text of their choosing on the paper.
On May 6th the selfies and screenshot were finally confirmed to be fully approved, so I thought it was finally done and my withdrawal of 45mbtc requested on April 21st would be soon processed. But the next day I was informed I also had to undergo a video call conversation. I scheduled an appointment via Google Meet to have this video call on May 12th and the video call took about 15 mins and it looked like they were satisfied with my answers. They asked stuff about bets I placed, devices used, IP-address, deposit amounts etc. And I had to show my ID on camera again.
So, after all of this was out of the way I FINALLY thought the hassle was done and my withdrawal would be processed. And then today I received this message:
"Hello,Cristian
Following a review of your account activity, a decision has been made in accordance with our Terms & Conditions and Anti-Fraud Policy.
Due to the detection of prohibited strategies and activity patterns considered to provide an unfair advantage, the amount of 0.08893391 BTC has been subtracted from the account balance, and the account has been permanently closed.
Please note that under Section 11 of our Anti-Fraud Policy, the Company reserves the right to void winnings, withhold withdrawals, and terminate accounts where fraudulent, abusive, manipulative, or prohibited activity is identified.
This decision is final.
Thank you for your understanding."
So, they are just CONFISCATING my entire balance including deposit. And let me do all of this KYC hassle for weeks and a video call, and then just steall all my funds.
No details, just this message with a final decision. It is absolutely disgusting and unfair that they confiscate funds based on 4 MLB bets (these were all the bets I placed ever in the account). Totally normal bets, no robot, no betting techniques, no mutltiple accounts, just normal betting on a big famous sport. Odds on other websites were also totally comparable.
I am STUNNED!!!!! It looks like you are just not allowed to win anything in Bets.io.
They hassle you so much with rediculous KYC requirements hoping you give up or make a mistake and then when you don't they just give a BULLSHIT reason to steal all your funds
STAY FAR AWAY FROM BETS.IO!!!!
See below screenshots:
Account transactions:
https://imagur.org/i/CnhKY9rVAll 4 MLB bets placed:
https://imagur.org/i/cbTFeuX8https://imagur.org/i/H3lTfuYUConfiscation email:
https://imagur.org/i/iMtKkZPl
