Bets.io CONFISCATING 89MBTC of funds including deposit!

[Mahdirakib]

I can assure you, none of those factors applied to me.

I also doubt that your complaints have been rejected for any of those reasons. There is obviously a different reason behind this, I don't have any idea about it though. Askgamblers usually takes sportsbook related complaints, CasinoGuru doesn't accept sports betting related issues. You have only one option left there now, reach the Anjouan Gaming Authority with your issue. You will see the option to submit a complaint on their license validator page, but they don't work as a mediator. The process is also complicated there. Otherwise, you may send an email to:

Compliance & Enforcement
For compliance reporting, regulatory concerns, and enforcement matters.
compliance@anjouangaming.com

[Dragosss]

Askgamblers really did reject my compaint. I am 100% sure I filled in all their field correctly, and included screenshots etc. It even took me almost an hour to write it all. And initially I received an email stating they had received my submitted complaint. But then the next day they sent an email that it was rejected, without citing a real reason.

https://postimg.cc/GTRjVd6W

https://postimg.cc/NyybrN1N

Sometimes they do forgo certain cases and tell you to use the relevant Authority for proper resolution. Especially issues involving sports betting. I suggest you try to do what they have proposed and take the dispute to the gambling Authority directly.

Now my question is, have you taken this step yet?

You have no idea how pathetic the Anjouan Gaming Authority is. They do not care one fuck. Do not even bother to reply. So no, I have not done that and am not going to do it. And besides, they do not take on player complaints anyway according to their rules, only take on complaints about casinos accepting players from restricted regions.

I ask Bets.io to offer me the option to submit my case to another independent mediator. That seems the fairest solution and if Bets.io does not even agree to that, then they surely have something to hide.

[johnstemple237]

As someone that was also scammed by bets.io and had my askgamblers complaint also rejected were in the same place. Have the stooges that bets.io sent come here yet to discredit you? Or pretend they’re gonna try to help you? You could try Casinomeister but bets.io doesn’t respond to them either. Sorry but don’t hold your breath.

Legitimate players: be aware there are now two open complaints with Bets.io representatives here not fixing them. If you like getting scammed, this is the website for you!
Dear bets.io: if you spent as much time paying legitimate players as you do orchestrating these scams-including being here- you’d be a really successful website.

[GeerieErik]

User played only MLB bets and got his funds confiscated, that is flat out rediculous. I will support your flag if you start one Dragoss.

But let's see if there is mediation possible first.

[johnstemple237]

User played only MLB bets and got his funds confiscated, that is flat out rediculous. I will support your flag if you start one Dragoss.

But let's see if there is mediation possible first.

Are you a bets.io person? Every time you guys post the topic gets pushed up so thank you

[johnstemple237]

I’m assuming bets.io hasn’t resolved this? They are not resolving any disputes. They just seize peoples money.

[GeerieErik]

https://casino.guru/forum/casinos/bets-io-casino---general-discussion/2

Dragoss, it turns out they more or less did the same to a German user 6 months ago, see the bottom of that page.

[Dragosss]

I’m assuming bets.io hasn’t resolved this? They are not resolving any disputes. They just seize peoples money.

No, they still didn't even bother to reply in this thread. Also I noticed that in CasinoGuru they NEVER reply to any complaint and have a 3/10 rating therefore.

[Pmalek]

I received a PM from Dragosss to take a look at this case and share my thoughts. Based on the information the OP has shared and the email from Bets.io informing him that his account will be closed, it's not possible to reach a definitive conclusion about what happened. The casino claims they detected the use of prohibited strategies and betting patterns but without going into more details. It's also interesting that AskGamblers rejected his complaint and didn't want to mediate.

At this point we don't know what the casino isn't sharing with us but we also don't know what the player isn't telling us. If there is such a thing.

@Dragosss
Were those MLB bets pre-match or live? If it's live betting, what's the exact time you made the bets and what was the result when the system accepted them?
Have you been banned and/or had problems in other casinos/sportsbooks in the past?
Do you bet in other casinos/sportsbooks besides Bets.io?
Have you bet on the same matches in other sites at or around the same time you bet on Bets.io?

[Dragosss]

I received a PM from Dragosss to take a look at this case and share my thoughts. Based on the information the OP has shared and the email from Bets.io informing him that his account will be closed, it's not possible to reach a definitive conclusion about what happened. The casino claims they detected the use of prohibited strategies and betting patterns but without going into more details. It's also interesting that AskGamblers rejected his complaint and didn't want to mediate.

At this point we don't know what the casino isn't sharing with us but we also don't know what the player isn't telling us. If there is such a thing.

@Dragosss
Were those MLB bets pre-match or live? If it's live betting, what's the exact time you made the bets and what was the result when the system accepted them?
Have you been banned and/or had problems in other casinos/sportsbooks in the past?
Do you bet in other casinos/sportsbooks besides Bets.io?
Have you bet on the same matches in other sites at or around the same time you bet on Bets.io?

Hello

Thank you for taking a look at this case. The MLB bets were live, all 4. I have never been banned or had any problems with payouts in the past with other sportsbooks. I play in Vave and Gamblr. Still active there, no problems. in Gamblr I did a KYC and approved, in Vave it was never asked to this date. If at some point needed, I can share my betting history in those accounts if it helps my case somehow.
I cannot answer your question about exact betting times since my account is closed. All I have is the screenshots of the bets but it does not show a placing time, only the time of the match. The bets were normally accepted by the system. I am 100% sure the bet placement went correct and there was nothing wrong with the games. If there was something wrong such as having a wrong score displayed or something else that made the system offer wrong odds, the bets would not have been settled normally, it would have shown void. Even more than a month after the games were finished they were still settled normally (3 won, 1 lost, nothing void).

At this point I am 99% sure what the issue is here: the way I bet is to have always my 3 sportsbooks open when watching the games (now 2 since Bets.io is gone for me) and then when I like a bet, I compare the odds between them and place my bet on the highest of the 3. I'm sure many people do this. The result of this is, that I always have some slightly above market average odds then, cause otherwise they cannot be the higest of those 3 bookies. But it's not a massive difference, mostly just 2.15 when the others have 2.10 etc.

This is most likely what Bets.io mean with "prohibited strategies to have an unfair advantage", but it's totally exaggerated to confiscate the winnings and deposit for this reason.

I have contacted the odds provider of Bets.io (Softswiss, which I found out thanks to the topic on Bitcointalk about odds providers per sportsbook) and they said they would come back to me but I'm waiting already a week. So I'm losing my hopes there. But if we are able to contact them I am 100% sure they will confirm that nothing was wrong with my bets.

It's a real pity that Bets.io do not have bet placement time on their bets history because otherwise I could compare historical odds with other live bookies and we would know for sure that the odds differences are minimal to none. If Bets.io really find that I placed my bets on too high odds for their liking, then first of all: they should lower their odds margin so nobody can ever bet slightly above market average odds with them again, or else settle my bets with the intended odds. Then they can take a small portion from my winnings away and although I find it very childish, I will accept that.

What they did now is totally stealing and I'm 100% sure many more future users will face the same problem.

[Rating Place]

CG turns down sports gambling because it can get complicated. AG most likely turned down your case because it’s complicated. Pmalek asked the relevant questions. What needs to be done now is to get the exact times that the bets were placed. It can then be matched against a betting line history from another book. This will determine if the bets are good or should be voided. I’m not familiar with how Bets.io does it but your point that it didn’t say void may be applicable.

Once you get this information, LCB is a great place to go. As long as you weren’t bot betting and lines are good, you should be paid.


Edit- if you can get exact time of bets, I can probably get line history.

[Pmalek]

I cannot answer your question about exact betting times since my account is closed. All I have is the screenshots of the bets but it does not show a placing time, only the time of the match.

That's unfortunate. That information might have helped us to figure out how you made those live bets, when, and where there any (significant) odds changes around that time on other sportsbooks.

At this point I am 99% sure what the issue is here: the way I bet is to have always my 3 sportsbooks open when watching the games (now 2 since Bets.io is gone for me) and then when I like a bet, I compare the odds between them and place my bet on the highest of the 3. I'm sure many people do this. The result of this is, that I always have some slightly above market average odds then, cause otherwise they cannot be the higest of those 3 bookies. But it's not a massive difference, mostly just 2.15 when the others have 2.10 etc.

This is most likely what Bets.io mean with "prohibited strategies to have an unfair advantage", but it's totally exaggerated to confiscate the winnings and deposit for this reason.

I don't think that's it, nor is that a prohibited strategy. Bets.io can't possibly know what other tabs you have open in your browser and how many of those tabs are other online casinos where you are checking the odds. It makes sense to bet where the odds are higher. There is nothing wrong with that.

I have contacted the odds provider of Bets.io (Softswiss, which I found out thanks to the topic on Bitcointalk about odds providers per sportsbook) and they said they would come back to me but I'm waiting already a week. So I'm losing my hopes there. But if we are able to contact them I am 100% sure they will confirm that nothing was wrong with my bets.

What information did they ask from you to check your bets? Can they do it from the bet IDs alone?

I found it weird that you said that Bets.io doesn't have a proper betting history and you can't see the time you placed your bets. So, I contacted their customer support and asked if such betting history is visible in player accounts. They claim it is. The game history shows the time when bets were submitted up to the minute. Unfortunately, it's not up to the second. Did you not check the betting history of your account?

The agent also told me that it's possible to contact their support and give them the bet IDs, and they will check the exact time to the second. Perhaps that's something you can do?

[icopress]

Dragosss Hey! Bets advised that you can also use Casino Guru for arbitration (if you are having trouble submitting a complaint on Ask).

[Rating Place]

Dragosss Hey! Bets advised that you can also use Casino Guru for arbitration (if you are having trouble submitting a complaint on Ask).

Casino Guru doesn’t take sports gambling. Can you ask Bets to allow the OP to access his account. We need to know exact time of bets.

[Dragosss]

Dragosss Hey! Bets advised that you can also use Casino Guru for arbitration (if you are having trouble submitting a complaint on Ask).

I have already submitted my case to Casiu Guru last week, and they rejected it (I already expected that since it's in their terms) because it's a sports betting related matter. And next to that, Bets.io have ignored all complainst ever made on CasinoGuru I see.

We can agree to submit it to https://www.bookmakersreview.com/sportsbook-complaint/  ?
They do have some other bitcoin-only sportsbooks in their portfolio such as Sportsbet.io, Betcoin, Anonibet, Bitcasino.
So I think they would have experience with Bitcoin-sportsbooks and would take on the case.

Can you ask them for this? All I want is a fair and independent assesment.

[Dragosss]

I cannot answer your question about exact betting times since my account is closed. All I have is the screenshots of the bets but it does not show a placing time, only the time of the match.

That's unfortunate. That information might have helped us to figure out how you made those live bets, when, and where there any (significant) odds changes around that time on other sportsbooks.

At this point I am 99% sure what the issue is here: the way I bet is to have always my 3 sportsbooks open when watching the games (now 2 since Bets.io is gone for me) and then when I like a bet, I compare the odds between them and place my bet on the highest of the 3. I'm sure many people do this. The result of this is, that I always have some slightly above market average odds then, cause otherwise they cannot be the higest of those 3 bookies. But it's not a massive difference, mostly just 2.15 when the others have 2.10 etc.

This is most likely what Bets.io mean with "prohibited strategies to have an unfair advantage", but it's totally exaggerated to confiscate the winnings and deposit for this reason.

I don't think that's it, nor is that a prohibited strategy. Bets.io can't possibly know what other tabs you have open in your browser and how many of those tabs are other online casinos where you are checking the odds. It makes sense to bet where the odds are higher. There is nothing wrong with that.

I have contacted the odds provider of Bets.io (Softswiss, which I found out thanks to the topic on Bitcointalk about odds providers per sportsbook) and they said they would come back to me but I'm waiting already a week. So I'm losing my hopes there. But if we are able to contact them I am 100% sure they will confirm that nothing was wrong with my bets.

What information did they ask from you to check your bets? Can they do it from the bet IDs alone?

I found it weird that you said that Bets.io doesn't have a proper betting history and you can't see the time you placed your bets. So, I contacted their customer support and asked if such betting history is visible in player accounts. They claim it is. The game history shows the time when bets were submitted up to the minute. Unfortunately, it's not up to the second. Did you not check the betting history of your account?

The agent also told me that it's possible to contact their support and give them the bet IDs, and they will check the exact time to the second. Perhaps that's something you can do?

https://www.talkimg.com/images/2026/06/09/UrvWo3.jpeg

Hey Pmalek! Thanks a lot fot the effort and time you took to write this post!

SoftSwiss didn't ask for any details. All they said is "we have forwarded your query to the sportsbook department and they will contact you shortly" and then never came back to me. Sad but true, I don't expect much from that anymore.

I agree with you that for sure Bets.io cannot see that I have some other tabs with other sportsbooks open while doing my livebetting. And even if they did, there is nothing wrong with that indeed. So this is not the problem for sure. But I do think the simple fact that the odds I bet were just a few percent higher than average market is exactly what they mean with "prohibited strategies". Some others call it value betting. But I think it's unfair to judge a user over a sample of just 4 bets, and not even on some unknown sport, and then to confiscate not even winnings but also deposit. After already harrassing me with rediculous KYC measures and taking up about 5 hours of my time in total. Because I am not doing pure value betting, I just take the highest odds between my 3 bookies which is what many many people do. If they wanted to accuse me of value betting they would need a sample of at least 50 bets to determine, I would say.

I would love to prove to them that my odds were not outrageous by comparing them to historical live odds from other bookies. But as I said, my account is closed and I cannot see anything in my account. I have to work with only the few screenshots I made and those are already posted in this thread and do not have a real time stamp on it. If there is maybe a real time stamp to be found somewhere else in the account history, then I cannot access it anymore.
I will now email them to ask for it, but I fear they are going to either say "your account is closed and we cannot see it anymore" or simply ignore my request altogether.

Edit: just asked in livechat if I can get those details, but they said I should email. So I emailed my VIP manager and we will see if they are man enough to give me those bet placement times at least.

[Pmalek]

I agree with you that for sure Bets.io cannot see that I have some other tabs with other sportsbooks open while doing my livebetting. And even if they did, there is nothing wrong with that indeed. So this is not the problem for sure. But I do think the simple fact that the odds I bet were just a few percent higher than average market is exactly what they mean with "prohibited strategies". Some others call it value betting. But I think it's unfair to judge a user over a sample of just 4 bets, and not even on some unknown sport, and then to confiscate not even winnings but also deposit. After already harrassing me with rediculous KYC measures and taking up about 5 hours of my time in total. Because I am not doing pure value betting, I just take the highest odds between my 3 bookies which is what many many people do. If they wanted to accuse me of value betting they would need a sample of at least 50 bets to determine, I would say.

We can only speculate why they took all of your money (deposits and winnings) and I don't want to accuse you of anything. Maybe they made a big mistake by doing that. Or you are telling us a sweet story that we want to hear and omitting important details and there is more to this than you have written here. As I said, it's not an accusation. I am just saying that with what we know so far, both scenarios (or a third one) are possible.

Someone can correct me if I am wrong. This is based on past cases. If a casino confiscates both deposits and winnings, they do so because they identified a player that cheated them, their partners, or their provider in the past, profiting and successfully withdrawing money from the site(s). They can identify such players based on used IPs, KYC, device fingerprints, etc.

[Dragosss]

I agree with you that for sure Bets.io cannot see that I have some other tabs with other sportsbooks open while doing my livebetting. And even if they did, there is nothing wrong with that indeed. So this is not the problem for sure. But I do think the simple fact that the odds I bet were just a few percent higher than average market is exactly what they mean with "prohibited strategies". Some others call it value betting. But I think it's unfair to judge a user over a sample of just 4 bets, and not even on some unknown sport, and then to confiscate not even winnings but also deposit. After already harrassing me with rediculous KYC measures and taking up about 5 hours of my time in total. Because I am not doing pure value betting, I just take the highest odds between my 3 bookies which is what many many people do. If they wanted to accuse me of value betting they would need a sample of at least 50 bets to determine, I would say.

We can only speculate why they took all of your money (deposits and winnings) and I don't want to accuse you of anything. Maybe they made a big mistake by doing that. Or you are telling us a sweet story that we want to hear and omitting important details and there is more to this than you have written here. As I said, it's not an accusation. I am just saying that with what we know so far, both scenarios (or a third one) are possible.

Someone can correct me if I am wrong. This is based on past cases. If a casino confiscates both deposits and winnings, they do so because they identified a player that cheated them, their partners, or their provider in the past, profiting and successfully withdrawing money from the site(s). They can identify such players based on used IPs, KYC, device fingerprints, etc.

None of all that is the case. I only have 1 account, never had one before with them or any partners (not even sure who their partners are?) or ever played with their odds provider, which was totally new to me. If I had done anything like that they would have listed it as their reason. By the way, I have read many stories of Betpanda doing the exact same. Confiscating deposits and winnings from players for simply betting on odds which are slightly above market. Go ahead and check it in the scam accusation section, it's all over the place there with stories like that. So the fact that they confiscated everything definitely does not mean I did anything close to what you are suggesting. In fact, I find it pretty crazy that I have to even defend myself when I know I did nothing else than just register, deposit and place 4 MLB bets.

Anway, all we can hope for is that an independent mediator can do their thing and make a fair verdict.

[Pmalek]

By the way, I have read many stories of Betpanda doing the exact same. Confiscating deposits and winnings from players for simply betting on odds which are slightly above market. Go ahead and check it in the scam accusation section, it's all over the place there with stories like that.

I wouldn't mention other casinos or cases because it can derail the discussion, with multiple people jumping in and having something off-topic to say. This is about you and Bets.io and nothing else.

Anway, all we can hope for is that an independent mediator can do their thing and make a fair verdict.

I agree. If I were you, I would file a complaint with their license holder in Anjouan as well. You can find the form when you click on the gaming license seal at the bottom of Bets.io's website. Try sending a second complaint to AskGambers as well but describe the issue differently. If they reject you again, ask for the exact reason of rejection.

[Dragosss]

By the way, I have read many stories of Betpanda doing the exact same. Confiscating deposits and winnings from players for simply betting on odds which are slightly above market. Go ahead and check it in the scam accusation section, it's all over the place there with stories like that.

I wouldn't mention other casinos or cases because it can derail the discussion, with multiple people jumping in and having something off-topic to say. This is about you and Bets.io and nothing else.

Anway, all we can hope for is that an independent mediator can do their thing and make a fair verdict.

I agree. If I were you, I would file a complaint with their license holder in Anjouan as well. You can find the form when you click on the gaming license seal at the bottom of Bets.io's website. Try sending a second complaint to AskGambers as well but describe the issue differently. If they reject you again, ask for the exact reason of rejection.

The only reason I brought up Betpanda was becasue you seemed to suggest that no book confiscates deposit+winnings for just betting on slightly above market odds. I said well Betpanda does. That is all. Ofcourse there the topic of Betpanda stops because I don't even wanna talk about Betpanda, I don't even play there.

Anjouan are the worst of the worst. All they do is collect license fees and they offer no player protection whatsover. They blindly side with operators all the time, is what I heard. I'm not gonna spill my energy on that. If you can find even just 1 example of Anjouan ever judging in favour of a player I will give you a gold medal. It's not for no reason that many casinos flee to Anjouan.

Regarding Askgamblers: tried that already. About 10 days ago I submitted a second complaint, worded differently but it was also rejected the next day as they could see it was about the same case.