🍀 Luckiest Crypto Casino | No KYC on routine deposits and withdrawals

[Cryptmuster]

I still curious. Let's said, betting 1$/spin on slots and my result from spin is 0.3$. These 0.3$ from normal spin are going to bonus balance or into real balance cause is from the game win? I see still uknown either, these kind of system are confusing.

Yes, that's exactly how it works in this case. If you activate a bonus, any winnings you make will be credited to your bonus balance.

But I believe that if you play without activating the bonus, deposit your own money and spin using your cash balance, then any winnings should be credited to your real balance, since the bonus isn't being used. It's definitely an unusual system compared to what many of us are used to.

In my opinion, winnings should only be credited to the bonus balance when you're playing with bonus funds. If you're playing with your own money, any winnings should go directly to your deposit.

[DabsPoorVersion]

I still curious. Let's said, betting 1$/spin on slots and my result from spin is 0.3$. These 0.3$ from normal spin are going to bonus balance or into real balance cause is from the game win? I see still uknown either, these kind of system are confusing.

Yes, that's exactly how it works in this case. If you activate a bonus, any winnings you make will be credited to your bonus balance.

But I believe that if you play without activating the bonus, deposit your own money and spin using your cash balance, then any winnings should be credited to your real balance, since the bonus isn't being used. It's definitely an unusual system compared to what many of us are used to.

In my opinion, winnings should only be credited to the bonus balance when you're playing with bonus funds. If you're playing with your own money, any winnings should go directly to your deposit.

Actually, that's the standard practice even in other online casino that I played before. Bonus money will earn bonus. But maybe the reason why it is different in Luckiest is because if the wagering requirement has been met, the bonus can be withdraw. Another thing that is not usual is if you claim the bonus, deposited money will not be able to withdraw until the wagering requirement has been completed.

[Luckiest]

This topic has generated a lot of discussion, and its clear that opinions are divided. Some members agree with our interpretation, while others agree with doggywin’s.

After reviewing everything again, our position remains unchanged. The bonus system operated as designed, and we do not believe out bonus mechanics or terms are intended to disadvantage players or misrepresent how the promotion works.

That said, we also recognise that if experienced players are interpreting the bonus different there is an opportunity for us to improve how those mechanics are explained. Clear communication is important, particularly when it comes to bonuses, and we’ll be reviewing the wording or our promotional terms going forward.

Rather than continuing a lengthy public debate over differing interpretations, we’d prefer to draw a line under this matter.

As a gesture of goodwill to resolve this issue, we will credit your account with $678.80. These funds will be available immediately and may be withdrawn or used for further play.

We can now focus on continuing to improve the platform and provide the best experience possible for all players.

[Finebone]

That said, we also recognise that if experienced players are interpreting the bonus different there is an opportunity for us to improve how those mechanics are explained. Clear communication is important, particularly when it comes to bonuses, and we’ll be reviewing the wording or our promotional terms going forward.

All this would have been avoided if communication were very clear, because it's obvious that doggywin or others may have misinterpret or misunderstood the terms and conditions on how the bonus system works. But since you guys are going to address that immediately, I believe that situations like this may not come up again as long as the said gambler can read and understand properly.

As a gesture of goodwill to resolve this issue, we will credit your account with $678.80. These funds will be available immediately and may be withdrawn or used for further play.

We can now focus on continuing to improve the platform and provide the best experience possible for all players.

Good one from luckiest crypto casino for listening carefully to the sentiment of the community concerning this, so it's high time we  move on from this, because I think that luckiest crypto casino has shown with this action that they place high value on the opinion of the community members, because it's not every casino that will even want to do anything like refund for the sake of peace, when matter like this arises, so I applaud them for this.

[Odusko]

This topic has generated a lot of discussion, and its clear that opinions are divided. Some members agree with our interpretation, while others agree with doggywin’s.

After reviewing everything again, our position remains unchanged. The bonus system operated as designed, and we do not believe out bonus mechanics or terms are intended to disadvantage players or misrepresent how the promotion works.

That said, we also recognise that if experienced players are interpreting the bonus different there is an opportunity for us to improve how those mechanics are explained. Clear communication is important, particularly when it comes to bonuses, and we’ll be reviewing the wording or our promotional terms going forward.

Rather than continuing a lengthy public debate over differing interpretations, we’d prefer to draw a line under this matter.

As a gesture of goodwill to resolve this issue, we will credit your account with $678.80. These funds will be available immediately and may be withdrawn or used for further play.

We can now focus on continuing to improve the platform and provide the best experience possible for all players.

This is a good approach and a prove of your community feedback acknowledgements, at least since it confirmed that the player made some deposit and so on, refunds is the last test of reputations of a casino, and also good that you update your ANN thread with the latest update hope the player can move on with that.

[blockman]

As a gesture of goodwill to resolve this issue, we will credit your account with $678.80. These funds will be available immediately and may be withdrawn or used for further play.

We can now focus on continuing to improve the platform and provide the best experience possible for all players.

Salute. This proves that luckiest is genuine to improve and listens to its community that they're building here. It's a fair resolution, I hope concerned user is now satisfied with the resolve.

OP has already replied and he's still trying to be used to the forum. It will take sometime and it's good that he's aware of the things on the thread. Expect that the rep will be mostly active in the discussions and will take a look at the concerns if there will be some in the near future.
@luckiest, you don't have to quote the whole reply thing, you can edit the quote or use 'snip' just to reply to each of them.

A casino representative doesn't necessarily need to be so active on the forum that they respond to every message. I think it's enough for a representative to answer all controversial issues that require their attention. It would also be a good idea for them to notify players about any promotions or special offers the casino is currently running, and also about casino updates.

I agree, those who are usual concerns that can also be answered by members are just fine but the important ones like what you said are needed to be done by the rep/admin himself just like the latest reply made for that issue that's been brought up.

[Cryptmuster]

This topic has generated a lot of discussion, and its clear that opinions are divided. Some members agree with our interpretation, while others agree with doggywin’s.

After reviewing everything again, our position remains unchanged. The bonus system operated as designed, and we do not believe out bonus mechanics or terms are intended to disadvantage players or misrepresent how the promotion works.

That said, we also recognise that if experienced players are interpreting the bonus different there is an opportunity for us to improve how those mechanics are explained. Clear communication is important, particularly when it comes to bonuses, and we’ll be reviewing the wording or our promotional terms going forward.

Rather than continuing a lengthy public debate over differing interpretations, we’d prefer to draw a line under this matter.

As a gesture of goodwill to resolve this issue, we will credit your account with $678.80. These funds will be available immediately and may be withdrawn or used for further play.

This is a wise decision, I am grateful that you listened to the opinion of the community, it will definitely play an important role in shaping your reputation among the players of this forum.

We can now focus on continuing to improve the platform and provide the best experience possible for all players.

I previously asked if there are plans for a Sports Betting Section on Luckiest. If so, could you tell me when it might be available?

[doggywin]

Hi guys, I was credited $678.80 and received the withdrawal just now. This along with the cashback, I have received my deposit back.

No claim on the winnings, I had agreed to forfeit when I clicked cancel.

The bonus terms still remain as it was, they should either pause the bonuses or include and highlight the real money to bonus money conversion into the terms. They have agreed to do that. I am withdrawing the accusations.

I have sent this to OP:

Here are the four systems I see across the market.

Method 1 (used by many major casinos like Betpanda)

Bets debit the real balance while it has funds. Wins from real bets credit the real balance.
The bonus balance activates only when real hits zero. Wins from bonus bets credit the bonus balance.
Wagering accrues only on bonus-funded turnover.
Forfeiture voids the bonus balance only. The real balance is untouched.

Method 2 (Very common)

Bets debit the real balance, or split between real and bonus. Real-funded wins credit the real balance, bonus-funded wins credit the bonus balance.
Wagering accrues only on bonus-funded turnover.
Forfeiture voids the bonus balance only.
A player who wins early (like I did) can withdraw both deposit and in many versions the winnings from the real money. A player who burns through their real balance (under real bet wins go to real balance) has nothing of their own left to forfeit.

Method 3 (conversion, but with consent)

The player buys the bonus with their real balance. The real money becomes bonus money immediately, and the player knows it.
Tower.bet runs this. Players aren't fond of it and don't use it, but it is transparent, players don't gets ambushed.

Method 4 (locked balance, unlocked in tranches)

The bonus sits locked and releases in stages as turnover builds, at roughly 10-20% of the house edge generated.

Yours look like Method 2, but is running Method 3 without transparency.

[Luckiest]

Hi guys, I was credited $678.80 and received the withdrawal just now. This along with the cashback, I have received my deposit back.

No claim on the winnings, I had agreed to forfeit when I clicked cancel.

The bonus terms still remain as it was, they should either pause the bonuses or include and highlight the real money to bonus money conversion into the terms. They have agreed to do that. I am withdrawing the accusations.

Thanks or updating the thread, i'm please we've been able to bring this to a satisfactory conclusion.

For transparency, our bonus terms have not been amended yet. That was a deliberate decision. Given the amount of attention this thread recieved we felt it was important not to make any changes while the issue was being debated. Had we updated the wording during the discussion, it could have been suggested we were retrospectively changing the terms to support our position, naturally we wanted to avoid any possibility of that.

This discussion shows there were genuinely different interpretation within the community. Some member agreed with our understanding of how the bonus operated, while others felt it should be been explained more explicitly. Updating terms isn't something we do lightly, so we'll take time to review these before making any changes.

We're a startup business, and like any startup we'll refine our product and processes as we grow. Constructive feedback, even when it's critical, is what will help us improve.

Most importantly, we hope our handling of this matter demonstrates we're committed to treating players fairly, resolving concerns professionally and being transparent in how we operate.

[Cryptmuster]

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[Luckiest]

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Thanks for sharing. How did you find this promotion? It's always good to know which marketing activities are working.

We're working on something specifically for this community, we got a little sidetracked with the bonus discussion though...

[Agbe]

Hi guys, I was credited $678.80 and received the withdrawal just now. This along with the cashback, I have received my deposit back.

First of all very big thank to you for been calm and given a clear explanation of everything and to the Luckiest Crypto Casino company for the respond to solve the matter and the representative here for the actively responding to all discussions in the case. Luckiest Crypto Casino company and it's representative should now fix their terms and conditions to have fair gambling activities in the platform. I noticed the resolution from the PM. I am here to learn, to contribute and to solve dispute in the community.

[angrybirdy]

Hi guys, I was credited $678.80 and received the withdrawal just now. This along with the cashback, I have received my deposit back. 😀

Good thing that both parties were able to clear up this misunderstanding. You get your refund, and Luckiest manage to explain its side and clear its name. Transparency is really what we need in this situation, preventing speculation and helps the community to understand what really happened.

Make me also clarify that I am not shilling. As I was only stated how I understood their bonus terms after reading it several times. I interpreted it based on what was written regarding the wagering requirement.

[SquirrelJulietGarden]

We're a startup business, and like any startup we'll refine our product and processes as we grow. Constructive feedback, even when it's critical, is what will help us improve.

No business is perfect at any time like the business launch, product developments, operations, maintenance, improvement and similarly for security of the system together with marketing activities. Be open minded to listen to customer voice including complaints or accusations, and actually take them into consideration and investigation before finalizing those cases for users, as well as upgrading products for better user experience are all good actions of a potential successful business.

Most importantly, we hope our handling of this matter demonstrates we're committed to treating players fairly, resolving concerns professionally and being transparent in how we operate.

It's very important and your business are on a good track but of course there are a lot of challenge ahead.

Hi guys, I was credited $678.80 and received the withdrawal just now. This along with the cashback, I have received my deposit back. 😀

Good to see your case closed for both sides, and see your confirmation about it to officially close it.

[Kryptowerk]

Hi guys, I was credited $678.80 and received the withdrawal just now. This along with the cashback, I have received my deposit back.

No claim on the winnings, I had agreed to forfeit when I clicked cancel.

The bonus terms still remain as it was, they should either pause the bonuses or include and highlight the real money to bonus money conversion into the terms. They have agreed to do that. I am withdrawing the accusations.

Thanks or updating the thread, i'm please we've been able to bring this to a satisfactory conclusion.

For transparency, our bonus terms have not been amended yet. That was a deliberate decision. Given the amount of attention this thread recieved we felt it was important not to make any changes while the issue was being debated. Had we updated the wording during the discussion, it could have been suggested we were retrospectively changing the terms to support our position, naturally we wanted to avoid any possibility of that.

This discussion shows there were genuinely different interpretation within the community. Some member agreed with our understanding of how the bonus operated, while others felt it should be been explained more explicitly. Updating terms isn't something we do lightly, so we'll take time to review these before making any changes.

We're a startup business, and like any startup we'll refine our product and processes as we grow. Constructive feedback, even when it's critical, is what will help us improve.

Most importantly, we hope our handling of this matter demonstrates we're committed to treating players fairly, resolving concerns professionally and being transparent in how we operate.

I've been following this discussion for a bit and am positively surprised by how this was handled.
A lot of shady things happening with new businesses in this crypto space but so far this was addressed and communicated well.

Hope this ages well and good luck at the (virtual) tables to everyone!