We use a risk-based KYC approach. For the vast majority of players, KYC is never needed. Verification is only requested in specific cases where it's necessary to keep the platform secure and compliant.
I believe it’s better to implement KYC from the beginning if you aren’t a real non-KYC platform. Not asking for KYC at the beginning and asking for that when a gambler wins looks shadier to me.
However, every casino seems to claim to be provably fair, so make sure it’s really provably fair and everything is fair, including withdrawal.
We completely agree with your point regarding KYC. We don't want to market ourselves as a "No KYC" platform today and then surprise players with different requirements later on.
Regarding withdrawals, we're continuously working to make them as fast and reliable as possible. At the moment, our average withdrawal processing time is under one hour. Of course, there may occasionally be cases where it takes a little longer, but we're constantly improving our systems to make the experience as smooth as possible.
I find it strange how an unlicensed casino is making KYC mandatory, do you care to give more explanations? Secondly, you only have original games as at this moment, what is your time frame for adding other games like slots and even sports book?
We understand why it may seem unusual. The reason we've included a risk-based KYC policy from the beginning is that we want to be transparent about the future of the platform. Many casinos advertise themselves as "No KYC," but they're often required to perform KYC checks once licensing requirements apply. We'd rather avoid making promises today that we may not be able to keep tomorrow.
At the moment, around 99% of our users will never be asked to complete KYC. It's simply a precautionary measure that's already reflected in our Terms rather than something we actively require from every player.
As for expanding beyond Originals, it's definitely part of our roadmap. We'd love to give you a timeline, but since we've only been live for a few days, we first want to see how the platform develops before making commitments we can't accurately keep. Once we have a clearer picture, we'll be happy to share more details with the community.
Welcome to the forum. As some people have already mentioned that the method for logging into the account is uncomfortable, I tried logging in via Telegram and it's not working. It says: "Bot domain invalid".
I really liked your Responsible Gaming section.
In your casino, people enter through Google, Steam, and Telegram, so even minors can easily access your casino and play.
The "Bot domain invalid" error with Telegram sign-in is definitely not expected, and we'll investigate it right away. We really appreciate you bringing it to our attention.
We also completely understand the feedback regarding the registration process. A standard email and password registration is already being worked on, as it has been requested by several community members. We agree that it will provide a much smoother experience.
Thank you as well for your kind words about our Responsible Gaming page. We put a lot of effort into making it clear and informative.
You also raise a valid point regarding minors and KYC. It's a difficult balance between privacy, accessibility, and responsible gambling, and we'll continue improving our policies and systems as the platform grows.
The registration process is not good and the visibility of the registration number and the license number. Those are very important for the public.
We completely understand your concerns regarding the registration process. We're already working on improving it by adding a standard email and password registration option, as this has been one of the most common requests from the community. We agree that the current flow can be confusing and will make it more user-friendly.
We'll also continue doing our best to be as transparent as possible about the platform and our future plans. We know that clear communication is important, especially for a new casino, and we'll keep improving in that area as well.
You requesting for a KYC is not a bad idea, but don't you think it would be suspicious when you do not have licence and you are requesting for KYC from prospective client before they register or make withdrawal?
Thanks for your follow-up.
Just to clarify, no user has been asked to complete KYC so far—neither during registration nor during a withdrawal. The policy is currently included in our Terms as a transparent, forward-looking measure rather than something we're actively enforcing today.
We felt it was more honest to communicate this possibility from the beginning instead of presenting ourselves as a "No KYC" casino and then potentially having to change that later once the platform grows and licensing requirements come into play. We believe it's better to set realistic expectations now than to disappoint users in the future.
Probably I came late or is there any special way of doing it to have the $1 to test the casino? Username Agbe
We've just credited $1 to your account (Agbe) so you can try out our Originals. We hope you enjoy testing the platform, and we'd love to hear your feedback afterwards.
Good luck, and have fun!
The site feels a bit minimalistic, the chat seems unmoderated, and there is no live support.
Our goal was to keep the website as minimalistic, clean, and user-friendly as possible. We know that design preferences differ from person to person, but we wanted to create an interface that's easy to navigate without unnecessary distractions.
Regarding the chat, it is moderated. We intentionally want to give our community a place to communicate openly and transparently while keeping the environment welcoming for everyone.
You're absolutely right about the live support. At the moment, support is handled through our Discord ticket system, and we know that's not the ideal solution for everyone. We're already working on introducing a proper live support system to make getting help much easier and faster.
Thanks again for taking the time to share your thoughts. Feedback like this helps us improve the platform.
I got another promotional code for $1 but this time on Twitter.
I chose Plinko to test... I got this error:
Thank you for reporting this, and thanks again for testing the platform!
The error you experienced was caused by a third-party DDoS attack that temporarily affected parts of the platform. The issue has since been resolved, but we're sorry that it impacted your experience while testing HazeBet.
We appreciate you taking the time to report it.
