Hello scoras, the password reset link sent in the email is not working, the link automatically redirects to scoras296.io, I have tried it several times but none of the attempts are successful, can you update it for me?
I want to play but the password reset settings are blocked, I forgot my password which is not automatically saved in my browser
This is most likely related to your browser cache from before the migration.
scoras296.io is our old domain and is no longer the domain you should be using. If your browser is still redirecting you there, please clear your browser cache/history and try again.
Alternatively, open a private/incognito browser window and go directly to scoras.io. This should take you to the correct website without the old cached information interfering.
We have seen this happen with some users after the migration because their browsers still have information from the old website stored locally.
Type the sub-domain ([www](
http://www).) before the domain name (scoras.io) when you are trying to reset your password. You have to copy the link and do this while entering it in your browser.
Maybe you are getting a link without the sub-domain. It usually redirects to the domain 'scoras296.io' without the sub-domain 'www'. I had suggested them to fix it, but looks like they don't care about it much.
Thank you for helping him out and for posting the workaround.
Just to clarify one thing: it's definitely not because we don't care about the issue. scoras296.io is our old domain, and what we have seen is that users who are still being redirected there generally have information from the previous website stored in their browser cache.
Clearing the browser cache/history or opening SCORAS through a private/incognito window should resolve this and take the user to scoras.io.
We appreciate you pointing these things out and especially helping other members when you know a solution.
Wondering if anyone else is in my situation? I signed up, deposited and started betting on sports under their old layout.
Since the change my balance was reset, no bet history to be certain which things I bet or the results. Message live chat and they directed me to the email support which I emailed a week ago with no reply yet. I got quoted and told to pass my email in this thread which I did but no word back.
I have personally checked our support inbox and I cannot find any unanswered email matching this case at the moment.
Please send us a PM directly here on BitcoinTalk with your SCORAS account details, including your registered email address and User ID if you have it.
Once you have sent the PM, I will make sure your case is handled right away and that the team checks your old balance and the available information regarding your sports bets from before the migration.
I don't want you going back and forth between different support channels, so please send me your account details directly by PM and I will make sure it gets into the right hands immediately.
Everything including the VIP progress record was not available anymore on the new website since they updated everything. You will probably needed to wait for them to finish their upgrade or PM @Scoras account here since he is very helpful on solving my previous from this casino.
Normally, email support should fix this issue rather than to transfer you back again on this thread.
Thank you, and I agree with you.
Normally our email support should be able to handle these cases from beginning to end without the user needing to come back to BitcoinTalk.
We have already made changes internally to improve how frequently emails are checked and escalated. Some migration-related cases require additional investigation because information has to be checked against the previous platform, but that shouldn't result in somebody being left without an update.
And thank you for helping other members in the thread as well. We genuinely appreciate members helping each other while we continue cleaning up the remaining issues following the migration.
🍌 ANOTHER GIVEAWAY IS COMING WITHIN THE NEXT 24 HOURS 🍌Since you guys have been asking for another promotion, we're going to have another giveaway within the next 24 hours.
This giveaway will be available to players who have deposited at least $100 during the last 48 hours.
So, if you want to participate in the upcoming giveaway, you're more than welcome to join as long as you meet the $100 deposit requirement.
And we listened to the feedback from the previous giveaway, so I can already reveal one important difference:
The wagering requirement this time will be A LOT lower.A lot of you enjoyed the previous giveaway, but we also saw the comments regarding the wagering requirement. We listen to the feedback we receive here, and this next one will reflect that.
The full details, prizes and exact conditions will be announced within the next 24 hours.
Good luck guys, and keep an eye on the thread. 🍌