🍌 SCORAS.io 🍌 | VIP TRANSFER | Crypto Casino & Sportsbook | Meet Mojo 🐵

[r_victory]

I'd like to formally issue an apology to the SCORAS team for my premature warning to the community. I saw red flags and decided to act before looking further into it which I later did and it seems as though things are in order and progress in areas that may have been lacking are being worked on.

I'll always put the community first when it comes to these things and I'd like to be transparent and let you guys in on some of the plans about me working with the SCORAS team on signature campaigns and/or promotions moving forward but I have decided against that for the time being, not due to a lack of trust or anything concerning but because I did indeed jump the gun and don't want them to feel forced into hiring me after such an ordeal. I'm sure whoever they end up working with will push this brand forward and with what I've seen so far and heard from their team about what's coming I'd say that'll be an easy task.

All the best to the SCORAS team and again, sorry 

Hhampuz, many here know how honest and respected you are, and by acknowledging that you acted rashly, you only confirm that. While some people only know how to point the finger, you recognize the mistake and apologize; that's rare and a quality few possess.

I'm not defending anyone here, but there's no company that doesn't have problems and receive some kind of complaint, and when a company is serious, the focus is on its customers, and if the casino also believes in that, it will certainly act to resolve the problems in the best way possible.

I hope everyone facing problems can resolve them!

[AHOYBRAUSE]

Come on man, the VIP transfer is just a page, the way to do it is totally still the same. You wrote before:

VIP TRANSFER PAGE

Our dedicated VIP Transfer page is also coming next week.

This will make it much easier for players who already have VIP status elsewhere to see our VIP Transfer program and the benefits available when moving over to SCORAS.io.

Yet, it's the same. It's a page that gives you the link to the host, not more and not less.

The things people actually care about are still pending. The mentioned VIP section missing (and still full of bugs) and the betting history still missing.

IMO, these changes you have made don't improve on using the site playing. Most changes are about the bottom of the page (TOS, rules, FAQ and so on). While these things count they do not change how the player experiences the site.

[Crypto Library]

I am actually surprised that the suggestion from customer support isn't in contradiction with their terms and conditions?

You wanted to say that you are surprised that the suggestion from customer support is in contradiction to the casino's terms and conditions. Me too. The support does things like that sometimes. I have seen it before. I am speaking in general, not about the customer support of Scoras.

I understand. There is a separate team member for support, so I understand that a team member's mistake could happen here.

The agent did say something that makes sense. They asked me to clear my cache and cookies. Maybe there is something from the old domain that interferes and causes the new site to be inaccessible on your end. Or do it like I suggested in my previous post and try to visit the website in incognito mode.

I have previously been able to get multiple sites to work by deleting cache and cookies in cases like this, but in this case, it is not possible to access this site even after deleting cache and cookies.
Now it remains to be seen whether Scoras will set up a mirror link as a solution for such problems. 

[ryzaadit]

I understand. There is a separate team member for support, so I understand that a team member's mistake could happen here.

Happens sometimes. If you want double check everythings and it seems the support gave you a wrong answer. I suggest you to tell him, he was wrong and point out the information correct with the information are written in the wall (promotions tabs, terms, or other information tabs). Reporting the live-support could be another option, since sharing a false information for casino is a big now (cause involved some money).

I have previously been able to get multiple sites to work by deleting cache and cookies in cases like this, but in this case, it is not possible to access this site even after deleting cache and cookies.
Now it remains to be seen whether Scoras will set up a mirror link as a solution for such problems.  Roll Eyes

Resetting the cache is one of the common things, is just basic support assistance. I also do the same things for user, working as moderator in some project. Just want to see, it's work for you or not. If not work, then reported to the official team for alternative solution. But required some time to get answer from them.

[SCORAS]

All withdrawals have been paid out.

Some accounts still have temporary restrictions due to the migration. These restrictions will be removed as soon as possible.

The VIP system is already working for all new users, and by tomorrow it will also be fully working for all existing users.

[ziportan]

Made a withdrawal to try it out almost an hour ago and still waiting

So i assume the payment providers arent still 100% yet

Edit: 6 hours and still nothing. Horrible. Before the deposit, i especially asked if theres any problems left with deposits and withdrawals and was told no. Gotta run away from any sportsbook that uses fulgurpay as their payment system. Never seen anything more problematic

[samo88]

All withdrawals have been paid out.

Not mine. I made a withdrawal of 100 USD last Saturday (so now it has been 6 days).

Since then every time I ask CS, it's going to be done in 24h, but it's actually never happens.

This is the response from today:
"Elijah
06:38 AM
I ticket was raised earlier concerning your issue with the payment provider and we got informed that your pending withdrawal is currently being reviewed and would be resolved tomorrow.

Please exercise a little more patience while our payment provider resolves the issue."


Username: samol88

[ziportan]

All withdrawals have been paid out.

Not mine. I made a withdrawal of 100 USD last Saturday (so now it has been 6 days).

Since then every time I ask CS, it's going to be done in 24h, but it's actually never happens.

This is the response from today:
"Elijah
06:38 AM
I ticket was raised earlier concerning your issue with the payment provider and we got informed that your pending withdrawal is currently being reviewed and would be resolved tomorrow.

Please exercise a little more patience while our payment provider resolves the issue."


Username: samol88

They don't pay up for days but if you wanna cancel the withdrawal they do it in a minute  . What  a scam

[doggywin]

I have a $900+ stuck in this casino for almost a month now. I get repeated assurances that it will get resolved immediately/very soon.

They are experimenting about how to lose players the fastest. They have a whole department dedicated to this.

This one I definitely want to look into personally.

If you have a pending balance restoration from before or around the migration, please send me a PM here on BitcoinTalk with your username and current User ID.

If you still have your old User ID from before the migration, please include that as well.

Almost a month sounds very strange to me because this isn't something we're experiencing as a general issue across the platform.

There may be some kind of backlog from the migration, or there could be an individual case that somehow wasn't properly followed through. But I don't want to speculate or give you another generic answer before I've actually checked the account.

Please PM me your details. I will personally handle your case and find out exactly what has happened with the $900+.

If you've previously contacted support, please include any relevant ticket information as well so I can trace everything faster.

The migration was done more than a week ago. I cannot withdraw "Restricted for Withdraw Action" error.

I was told it will unlock 24 hours after migration. It didn't.

Balance 952.20 USD
Username: doggywin
ID: 471781537

Not resolved yet

[TheAndy500]

They don't pay up for days but if you wanna cancel the withdrawal they do it in a minute  . What  a scam

Let's be fair. Some situations require time to be looked into and explained professionally. Especially since we all know it's about money.

As for canceling a withdrawal, it's immediate at every casino, so your conclusion is completely misplaced.

[DabsPoorVersion]

Made a withdrawal to try it out almost an hour ago and still waiting

So i assume the payment providers arent still 100% yet

Edit: 6 hours and still nothing. Horrible. Before the deposit, i especially asked if theres any problems left with deposits and withdrawals and was told no. Gotta run away from any sportsbook that uses fulgurpay as their payment system. Never seen anything more problematic

Have you tried filling this form out and send the information to SCORAS?

This form may be related to the migration issue, but @SCORAS insists users who have issues to send him a DM here so he can personally look into your concerns.

I was one of those users who have experienced a withdrawal issue a few weeks ago and it was resolved quickly. I know this hasn’t been the same for everyone as I have seen multiple users with the same problem that is waiting for days or weeks already, but it’s still worth trying this option to possibly resolved your issue immediately.

If you have a pending balance restoration from the migration that you believe still hasn't been handled, please send me a PM here on BitcoinTalk.

Please include:

• Your username
• Your current User ID
• Your old User ID, if you still have it
• A short explanation of what is missing or pending
• Any previous support ticket/reference if available

I'll make sure it gets checked.

[ziportan]

Made a withdrawal to try it out almost an hour ago and still waiting

So i assume the payment providers arent still 100% yet

Edit: 6 hours and still nothing. Horrible. Before the deposit, i especially asked if theres any problems left with deposits and withdrawals and was told no. Gotta run away from any sportsbook that uses fulgurpay as their payment system. Never seen anything more problematic

Have you tried filling this form out and send the information to SCORAS?

This form may be related to the migration issue, but @SCORAS insists users who have issues to send him a DM here so he can personally look into your concerns.

I was one of those users who have experienced a withdrawal issue a few weeks ago and it was resolved quickly. I know this hasn’t been the same for everyone as I have seen multiple users with the same problem that is waiting for days or weeks already, but it’s still worth trying this option to possibly resolved your issue immediately.

If you have a pending balance restoration from the migration that you believe still hasn't been handled, please send me a PM here on BitcoinTalk.

Please include:

• Your username
• Your current User ID
• Your old User ID, if you still have it
• A short explanation of what is missing or pending
• Any previous support ticket/reference if available

I'll make sure it gets checked.

No i didnt.  The guy didnt even login since 2 days
 I made first deposit yesterday right after i asked  if everything was ok with the deposits and withdrawals ,i was told yes, all good and update was finished. Then I asked if they withdrawals were instant, i was told yes. And still waiting for a day. Looks like it ll take more than just a few days too, judging by the other users experiences

[DabsPoorVersion]

No i didnt.
 I made first deposit yesterday right after i asked  if everything was ok with the deposits and withdrawals ,i was told yes, all good and update was finished. Then I asked if they withdrawals were instant, i was told yes. And still waiting for a day. Looks like it ll take more than just a few days too, judging by the other users experiences

I forgot to ask if there's "unplayed balance" you see during withdrawal?
Maybe you haven't reached the wagering requirement. AFAIK, you need 1x wagering requirement for every deposit you make.

Here for your reference:

As always, our applicable deposit wagering requirements remain in place. Deposited funds are subject to a 1x wagering requirement before withdrawal.

Anyways, if you have already tried to report the withdrawal issue through email or using their live chat support and the issue still hasn't been resolved, this is another option you should consider.
You should try sending a DM now. @SCORAS can probably be able to help you with your withdrawal issue.

[SCORAS]

Quick update from our side regarding withdrawals, the migration, VIP and the Level system.

First of all, I want to clarify something from my previous post.

When I said that all withdrawals had been paid out, I should have been more precise. The majority of the withdrawal queue had been processed, but there are clearly still individual accounts with pending withdrawals or restrictions, as we can also see from the posts here.

We are also still updating and improving parts of the platform following the migration. I don’t want to pretend that absolutely everything is finished when there are obviously still individual cases being reported here.

VIP & LEVEL / XP SYSTEM

The good news is that the VIP system and Level/XP system are now working for both existing users and new users.

This was one of the bigger items following the migration because we needed to make sure existing users were properly included instead of having the system working only for newly registered accounts.

IMPORTANT FOR EXISTING USERS:

If you had XP/progress on the old platform before the migration, please send me a PM here on BitcoinTalk with your username and User ID.

The same applies if you have already generated revenue/activity on the new platform during the period where the XP system was not yet fully active for existing users.

We will manually calculate and credit the XP that you are entitled to.

We don’t want existing players to lose the progress they earned simply because we migrated platforms or because the new XP system was still being configured.

So if either of these applies to you:

* You had XP/progress on the old platform before migration
* You generated qualifying activity/revenue on the new platform before your XP started tracking correctly

Please PM me your User ID and username and we will review the account and manually credit the applicable XP.

If anyone believes their current VIP level, XP or progress is still displaying incorrectly, please contact us as well and we will check it.

PENDING WITHDRAWALS

For anyone currently waiting for a withdrawal:

Please post or PM me your User ID here on BitcoinTalk.

I will have each case checked individually.

If possible, include:

* Username
* User ID
* Withdrawal amount
* Cryptocurrency/network
* Approximately when the withdrawal was requested

For samo88, I have seen your post regarding the $100 withdrawal that has been pending for six days. That is obviously much longer than the withdrawal experience we want users to have, especially after you have repeatedly been told that it would be resolved within 24 hours. I will make sure this case is checked specifically.

For doggywin, I have also seen your update regarding the $952.20 balance and the “Restricted for Withdraw Action” message. Your User ID is already included in your post, so this case can be checked directly. Since this appears to be connected to a restriction remaining after the migration, we need to determine exactly why that restriction has not yet been removed.

Regarding ziportan, I also understand your frustration.

If you specifically asked support before depositing whether deposits and withdrawals were operating normally and whether withdrawals were instant, then I completely understand why waiting this long afterward is frustrating.

Please send me your User ID so we can check exactly what is holding your withdrawal.

I also want to clarify that our normal requirement remains 1x wagering of deposited funds before withdrawal. If that requirement has already been completed, then we need to look at what else is causing the delay.

ACCOUNT RESTRICTIONS / RISK REVIEWS

There is also something important I want to clarify because not every pending withdrawal currently being discussed is necessarily a payment-provider problem.

We currently have two accounts originating from BitcoinTalk that have been restricted while they are being reviewed.

These accounts were flagged in connection with multiple-account activity and wagering on the same matches that were flagged for risk review.

Those cases are still being investigated, and I don’t want to publicly identify the users or make a final conclusion before the review is completed.

Where an account is undergoing a risk or multi-account review, the withdrawal will not necessarily be processed on the same timeline as a normal withdrawal.

At the same time, that does not mean that every user reporting a delayed withdrawal here is under investigation. Each case needs to be checked individually.

ABOUT THE PAYMENT SYSTEM

We are continuing to work on the payment infrastructure as part of the larger platform update.

Our objective remains very simple: deposits should be credited quickly and normal withdrawals should be processed as quickly and automatically as possible.

We know that the experience during and immediately after this migration has not consistently met that standard for everyone.

I would rather acknowledge the remaining cases and get them resolved than tell everyone that everything is perfect while users are posting examples showing otherwise.

And thank you to DabsPoorVersion and TheAndy500 for trying to help users in the thread and for keeping the discussion fair.

Again, if you currently have a pending withdrawal, an account that is still restricted following the migration, or XP that needs to be transferred/credited, please send me your User ID here or via PM.

We will check the cases individually and continue posting updates as the remaining platform and payment updates are completed.

SCORAS.io 🍌

[ziportan]

No i didnt.
 I made first deposit yesterday right after i asked  if everything was ok with the deposits and withdrawals ,i was told yes, all good and update was finished. Then I asked if they withdrawals were instant, i was told yes. And still waiting for a day. Looks like it ll take more than just a few days too, judging by the other users experiences

I forgot to ask if there's "unplayed balance" you see during withdrawal?
Maybe you haven't reached the wagering requirement. AFAIK, you need 1x wagering requirement for every deposit you make.

Here for your reference:

As always, our applicable deposit wagering requirements remain in place. Deposited funds are subject to a 1x wagering requirement before withdrawal.

Anyways, if you have already tried to report the withdrawal issue through email or using their live chat support and the issue still hasn't been resolved, this is another option you should consider.
You should try sending a DM now. @SCORAS can probably be able to help you with your withdrawal issue.

No of course its not about the rollover requirements.

I ve been told now again that updates are going on bla bla. So i wanted my withdrawal cancelled and they said " ok i forwarded it and will be cancelled in A FEW HOURS"
jesus fkn christ. It ll now take days too most likely

[SCORAS]

No i didnt.
 I made first deposit yesterday right after i asked  if everything was ok with the deposits and withdrawals ,i was told yes, all good and update was finished. Then I asked if they withdrawals were instant, i was told yes. And still waiting for a day. Looks like it ll take more than just a few days too, judging by the other users experiences

I forgot to ask if there's "unplayed balance" you see during withdrawal?
Maybe you haven't reached the wagering requirement. AFAIK, you need 1x wagering requirement for every deposit you make.

Here for your reference:

As always, our applicable deposit wagering requirements remain in place. Deposited funds are subject to a 1x wagering requirement before withdrawal.

Anyways, if you have already tried to report the withdrawal issue through email or using their live chat support and the issue still hasn't been resolved, this is another option you should consider.
You should try sending a DM now. @SCORAS can probably be able to help you with your withdrawal issue.

No of course its not about the rollover requirements.

I ve been told now again that updates are going on bla bla. So i wanted my withdrawal cancelled and they said " ok i forwarded it and will be cancelled in A FEW HOURS"
jesus fkn christ. It ll now take days too most likely

Please share your UserID

[ziportan]

No i didnt.
 I made first deposit yesterday right after i asked  if everything was ok with the deposits and withdrawals ,i was told yes, all good and update was finished. Then I asked if they withdrawals were instant, i was told yes. And still waiting for a day. Looks like it ll take more than just a few days too, judging by the other users experiences

I forgot to ask if there's "unplayed balance" you see during withdrawal?
Maybe you haven't reached the wagering requirement. AFAIK, you need 1x wagering requirement for every deposit you make.

Here for your reference:

As always, our applicable deposit wagering requirements remain in place. Deposited funds are subject to a 1x wagering requirement before withdrawal.

Anyways, if you have already tried to report the withdrawal issue through email or using their live chat support and the issue still hasn't been resolved, this is another option you should consider.
You should try sending a DM now. @SCORAS can probably be able to help you with your withdrawal issue.

No of course its not about the rollover requirements.

I ve been told now again that updates are going on bla bla. So i wanted my withdrawal cancelled and they said " ok i forwarded it and will be cancelled in A FEW HOURS"
jesus fkn christ. It ll now take days too most likely

Please share your UserID

Sent you a pm already


Edit: again hours passed after the pm too. No payment, no cancellation, no response, no time frame.

Noone with a couple of brain cells will touch this casino ever again after such a disastrous start

[fips031]

Dear Support Team,

My User ID is: 471752128.

I have had a withdrawal restriction on my account for the past three days.

I read on this topic that such restrictions may be placed on accounts that are being investigated for potentially using multiple accounts. However, in my case, this does not make any sense, as I only recently discovered your website and this is the only account I have and use.

Despite this, the withdrawal restriction has still not been removed after three days.

Could you please provide me with some additional information regarding this situation and let me know when I can expect the issue to finally be resolved?

Thank you in advance for your assistance.

Kind regards

[ziportan]

"Talking about our yesterday conversation, yes I admit that I told you everything is working fine but that's because at that moment we have worked on the payment system almost 98% success but there was a slight correction later on"

"Everything will be resolved as soon as we are done with the upgrade. I have also raised a ticket concerning your withdrawal issue but note that there are many more transactions on queue that's why it's been delayed.'

. Admitting that they just lied to me about the update finishing yesterday and telling not to be too hopeful about the withdrawals either since there's a shitload of them waiting for a month. I ll just forget about it and sign it off as a loss

[SCORAS]

I’ve personally checked each of these cases and wanted to give everyone a proper update.

ziportan — I can confirm that your payment has now been sent out and your case is fully resolved. Thank you for your patience while we got this sorted.

As a small gesture from our side, there will also be a free gift waiting for you on your next deposit. Feel free to PM me directly here on BitcoinTalk for the details.

Doggywin — Your account has now been fully reopened. Everything should be back to normal, and you are free to use your account as usual. Thank you for giving us the time to investigate and resolve this properly.

Eladzis — Yours has been fixed as well. Everything should now be working normally on your account. Thank you for your patience and understanding while we handled this.

fips031 — I have also checked your case specifically.

I want to clarify that your current restriction is not related to a suspected multiple-account issue.

Your account was flagged by our sportsbook/risk provider because certain bets triggered their risk-monitoring system. These types of alerts can be generated when betting patterns require additional review, including patterns that the provider monitors for integrity-related concerns such as suspicious or potentially coordinated betting activity.

This does not mean that we are accusing you of match-fixing or that we have concluded you have done anything wrong.

At the moment, the sportsbook provider is reviewing the betting activity, and unfortunately we need to wait for that investigation to be completed before we can remove the withdrawal restriction.

I completely understand that having your withdrawal restricted for three days without knowing exactly why is frustrating, and you deserved a clearer explanation from us earlier.

As soon as we receive the final response from the sportsbook provider, we will update your case accordingly. If the review clears the activity, we will proceed with resolving the restriction.

Thank you for your patience while this is being investigated.

We genuinely appreciate everyone giving us the opportunity to resolve these cases properly. We want players to feel respected and to receive a clear explanation when something happens with their account rather than simply being left wondering.

If anyone has an individual account issue that has not yet been resolved, please PM me directly here on BitcoinTalk with your username/User ID and I’ll make sure it gets checked.