I made a deposit for the 30% bonus which had a 1x wagering requirement and I completed it. But I don't understand why the withdrawal is taking so long to complete. I have used this platform before and I received my withdrawal money quickly but this time it has taken a long time but the withdrawal is not being completed. I am still waiting.
A casino site gains the trust of gamblers by providing fast withdrawals and responsive customer support. But currently I see some lags. They should address these issues or gamblers may turn away from the platform.
We completely understand your concern here.
Unfortunately, our payment provider experienced a technical issue which caused some withdrawals to take significantly longer than what our players — and we ourselves — are used to.
Normally, we aim to process withdrawals as quickly as possible, and we know that waiting many hours for a withdrawal is not the experience our players expect from SCORAS.
The important thing is that the issue was resolved, your funds were returned so you could request the withdrawal again, and the new withdrawal was successfully received.
We will continue working with our payment provider to reduce the chances of situations like this happening again.
I just made a withdrawal and had to wait 12 hours, even though at the beginning it didn't take 15 minutes for the payment to be sent straight away
You are absolutely right that withdrawals were significantly faster previously.
The recent delays were connected to an issue with our payment provider and were not an intentional change to our withdrawal processing times.
We have been following this closely because our goal remains to have withdrawals processed as quickly as possible.
We definitely don't consider a 12-hour wait to be the standard we want for SCORAS, and we are working to make sure withdrawals return to the speed our players experienced previously.
I waited for 14 hours for the withdrawal but when I messaged the op they responded quickly and confirmed the technical time of their payment provider. However within 14 hours they resolved their issue and confirmed to me that my funds have been refunded to my account and asked me to place a withdrawal request again. Since my money was on hold for 14 hours due to their problem they gave me an additional bonus of $4. And after I placed a withdrawal request again I received my money within 2 minutes. So I confirm that my withdrawal issue has been resolved. and i also got 30% bonus reward for 100$ deposit But I lost this money by gambling lol
This was my recent experience. I am not directly influencing anyone. We know that gambling is risky, but we gamble for fun and also many gamblers are gamble for earn money. So, gamble on any platform at your own risk.
Thank you for coming back to the thread and confirming publicly that everything was resolved.
We appreciate that you also explained the entire situation, including the delay, our communication with you, the refund back to your balance, and the fact that once you requested the withdrawal again it arrived within approximately 2 minutes.
The additional $4 was simply a small gesture from us because you had to wait much longer than you normally should have.
And unfortunately the $30 bonus didn't bring you the same luck this time 😄
Hopefully you'll have better luck next time. 🍌
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Just to keep all players informed: my issue is still NOT resolved, and at this point it seems obvious that SCORAS either has absolutely no control over this situation, or they are simply lying to me and this is the first step toward a scam — just dragging the situation out indefinitely.
For the past 10 days, I have been receiving nothing but EMPTY ANSWERS. I keep being told that the sportsbook provider is carrying out some kind of checks, but nobody can provide any timeframe whatsoever.
SCORAS said on the forum that there would be an update on Monday or Tuesday. We are now three days past that, and there is STILL no information, while my funds remain frozen.
THE QUESTION IS: Does anyone really want to deposit money with a sportsbook where the sportsbook itself apparently has no control over your funds?
And if SCORAS does have control, then they should explain exactly what that control looks like. Because I have been unable to withdraw my own funds for 15 days, and all I keep getting are EMPTY ANSWERS with no timeframe and no actual information.
fips031, we understand why you are frustrated, especially considering how long you have already been waiting.
Unfortunately, at this moment we still do not have a new status update that we can provide you with.
We also don't want to continue giving you estimated dates or timeframes unless we have actually received confirmation from the sportsbook provider. We understand that previously you were told that we expected an update by Monday or Tuesday, and unfortunately that update did not arrive when expected.
We understand why that is frustrating.
We would rather be completely transparent and tell you that
we currently do not have a new update than give you another date that we cannot guarantee.
We also want to clarify something important regarding your case.
Your situation has nothing to do with the amount of the withdrawal.The amount involved is relatively small and there would be absolutely no reason for us to delay a withdrawal because of its size.
Your case is also completely separate from the temporary payment-provider delays discussed above.
What has happened is that certain
sports betting activity on your account was flagged by the risk-management system connected to our sportsbook provider.Because of that flag, the relevant sports bets and activity are currently being reviewed by the sportsbook provider and their risk-management team.
This type of situation is not something we normally experience with our casino withdrawals. It is specifically related to the sportsbook activity and the risk flag generated in connection with those bets.
We also want to make one thing very clear:
A risk flag does NOT automatically mean that we are accusing you of doing anything wrong.At the moment, the bets are under review.
We need to make sure that the activity and funds connected to the bets are legitimate and that there are no issues identified by the sportsbook provider before the case can be finalized.
We understand your criticism that you have repeatedly received the answer that the case is "under review."
Unfortunately, when the review has not been completed, that is genuinely the only accurate information we can provide.
We don't want to invent information.
We don't want to provide a fake timeframe.
And we don't want to tell you that the case has been resolved when it hasn't.
At this moment, the review is still ongoing and we are waiting for the sportsbook provider/risk-management team to provide us with their conclusion.We are continuing to follow up with them regarding your case.
And importantly, if the review determines that your bets and funds are completely legitimate and that an error was made in flagging or handling your account, then
of course we will take responsibility for our side of the situation and compensate you appropriately for the unnecessary delay.We have absolutely no interest in keeping a relatively small withdrawal because of its amount.
We simply need the sportsbook review to be completed properly.
As soon as we receive an actual update or final conclusion from the sportsbook provider, we will let you know.
We understand that waiting is frustrating, but we would rather provide you with factual information than continue giving you estimated dates that may change.
Have a wonderful day, and hopefully we can provide you with a final update as soon as possible.
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