Some of the arguments which are seen on this thread could have been avoided if they had announced with their old forum account on their ANN that this new name was their rebranded one. It could have saved the stress of the question of if they are trying to hide the old identity or not, which the new brand has been very transparent enough to answer and address all those issues. Let's hope this continues this way, especially as the new brand has made the KYC policy obvious that they require KYC on their policy.
Exactly. Casinos failed to do this even when they are about to go under maintenance. That makes gamblers hope that they are going to another rebrand and their data will be transferred to the new domain/database dashboard. If casinos pre-tell gamblers that they are moving to another domain, why the account of a gambler was blocked, they are going for maintenance and others information before executing the action, most of these accusations and drama we are seeing daily will not be rampage. Not being open minded by casinos are the cause of many issue around them.
Sometimes those information missing out is deliberately done by the casinos in question, for example most of the rebranded casinos get to that stage because of the failure and shortcomings of the previous company teams and representative, and the new owner won't want anyone to get them associated with the actions of their previous owners, but that become big problem when the community link them to their previous brand names most especially those that have cases and bad reputations before exiting the market and rebranding.
But making sure to put everything out from the very beginning saves alot of time and help the image of the new brand to grow positively since they started everything on clean note.