ArenaPlus PH denied a Jackpot prize and says its only a GLITCH!

[Hatchy]

To accept defeat, unfair treatment, that government agencies that are supposed to protect us are helpless, and a spare change in lieu of the huge amount of jackpot prize is the most pragmatic thing to do. That's sad but that's also the realistic approach.

In a world where almost anyones silence can be bought, I don't expect much from those who are supposed to stand up for others in situations like this. It seems easier to buy the silence of people in power than to do the right thing. And in the end, the cycle never really ends. They will probably do the same thing again when someone else wins like this, only to tell them that it was a system glitch. Gambling platforms are becoming too comfortable with doing things as they please and making players feel helpless. I mean, what can you really do when the odds are already against you?

[Smartprofit]

Yes, I think this story is very telling! It reminds me of the gold prospector who discovered gold deposits in the El Dorado region. He filed an official title deed for the gold deposit, following all the necessary regulations, and should have become the richest man in the world. 🙋

However, tens of thousands of other prospectors flocked to his claim. They mined gold, paying no attention to the official title deeds. The looters killed this man's sons. This prospector spent the rest of his life trying to recoup his lost wealth, but to no avail. Judges and officials only laughed at him...

From this, I conclude that it's not enough to simply get rich. You also need to have the resources to protect your rights to your wealth.

Unfortunately, this Filipino player didn't have those resources... ArenaPlus PH likely have deep, corrupt ties. It's impossible for an ordinary person to protect their rights. The story about a software glitch, in my opinion, is simply ridiculous!  As far as I understand, these organizations don't plan to compensate other players for losses due to software glitches. Or am I missing something? 🤔

[aioc]

ArenaPlus PH likely have deep, corrupt ties. It's impossible for an ordinary person to protect their rights. The story about a software glitch, in my opinion, is simply ridiculous!  As far as I understand, these organizations don't plan to compensate other players for losses due to software glitches. Or am I missing something? 🤔

At first, they offered one million pesos for settlement, then they increased it to 5 million pesos, but the player refused all these offers. Now, he is going to NBI in the hope that they will help him win his case.
His chances are slim because all of these are government-run; the NBI will just rely on the Pagcor investigation and favor the government-backed Arena Plus.
This is why Filipino players play at global casinos: local casinos are not capable of paying out huge winnings.

[YOSHIE]

Im using this platform for sports event and if this issue would not be resolve then many will doubt this platform authencity to their users.

If I'm not mistaken in the gambling industry System damage/errors often occur, especially in the online gambling industry, If that happens legally those who win the jackpot will not get a payout that's for sure, this is regardless of whether the casino involved is honest, fair or manipulated.

I once read a similar case.

Katrina Bookman (2016): Won $42.9 million on slot machines at Resorts World Casino, New York. The casino said there was a display error because the machine's win limit was actually only $6,500. In court, he lost and was only compensated with a free steak dinner and $2.25 of his original winnings.

Conclusion: of the various cases involving errors in the jackpot winning system, all of them ended in court, meaning that the ArenaPlus PH sports betting platform, which operates in the Philippines, can validly prove that the jackpot win was really a system error, of course the ArenaPlus PH platform still has public trust and conversely, if the jackpot was purely based on winnings, the platform's reputation would collapse.

[KiaKia]

And that's how easy it is for gambling companies in this part of the world to shirk responsibilities. You just claim a big win is a glitch, a technical issue, and you're off the hook.

Why would you pay a gambler $6 million when you can give the regulating agency and the investigating agency half a million each, right?

Although $100,000 is but a small fraction of $6 million, if it's offered to the player, to accept it might be the wise thing to do.

Exactly what I had in mind, because I trust my own country people, if they don't want to pay you it's best you accept or make them atleast pa you some money and move on or else? I doubt you will enjoy the money.

With the way I see gambling money I don't think that I will want to claim massive amount of money like this, yes unless they paid me themselves after I planned to withdraw without any trouble.

Even if you win the case and make them pay, trust me, you aren't escaping for long, it can take years to get back at you even if you run from that country and go to another unless they are all good people.

[Zlantann]

Snipped

The sports betting platform would have to prove that the win was because of an error. At least there should be some concrete evidence that the platform's system experienced some technical problems that led to the win. The winner might end up losing the amount if it is proved in the court of law that it was an error, and vice versa. The plaintiff's lawyers would surely get an agreed percentage of the compensation or awarded sum.

[ZeroVinsonN]

It is shameful on ArenaPlus PH a betting company that presents itself as a reliable and respectable company, would refuse to award the jackpot to the winner, claiming that this was merely a technical glitch. Whether their claim is true or false this will damage their reputation.

They will need to review their systems better to make sure something like this doesn't happen again if it's actually a glitch. And if it is then you can't expect them to pay when they already know there was no actual winning, they are running a business, not a charity and while they know the risk involved for them as they will have to pay when someone wins they also have no reason to pay when someone doesn't, it will be regrettable that someone who given false hope only for that hope to be crushed, a compensation might be in order but it will be nothing compared to the glitch winning, if it's offered then the person should just take it and walk away.

[moneystery]

It's clear that the casino is simply avoiding paying out that big win by claiming it was just a glitch. That reason shouldn't really be used as an excuse to refuse payment because, whether it was a glitch or not, the user won fairly and didn't cheat to win. Therefore, the casino should pay out the winnings.
If they continue to avoid paying, then I think it's already a big warning to other users to avoid this casino. If this user doesn't get justice, it's likely that other users will also experience the same treatment when they win big.

[DanielBaker]

Maybe this is a naive question, but I’ll ask anyway. If this is a big operator, wouldn’t it make more sense long-term to just pay the $6M jackpot and turn it into positive PR? The advertising value and extra players it could bring in might easily outweigh that amount over time.

[DrBeer]

Okay, LET'S ASSUME it was a GLITCH!
Then they're obligated to disclose how the platform works and specify where and why this glitch occurred-that seems logical!
If it’s about betting, then it’s simple - there were bets placed on an event, the event took place, there’s a model for determining winnings, and I think it would be very difficult to prove under these circumstances that it was a glitch,  the "math" is pretty straightforward, and the fact that the event happened is undeniable. Am I wrong?

[Bigjoe33]

Honestly I would not expect that the winner will be paid, given the rate of corruption in PH, I'm pretty sure this operator has some backing in the government, and NBI or PAGCOR here will just come up with a result of investigation that will favor the casino.

if you still remember there was also another case where a woman had won millions and she was also denied as the casino and PAGCOR agreed that it was a glitch, I think until now the winner is still pursuing a legal case pending the court decision.

And how is it the woman's fault? That there was technical issues and she didn't win? What fucking excuse is that.

Secondly, how is it her responsibility to fix the casino's technical issues?  If they had issues so to say, why aren't they fixing it before giving permission to users. This is totally unacceptable and inhumane.

It's never the fault of the woman or a u gambler that they had technical issues, and if she played and won, then it's a win and nothing more. No matter what happens, there interpretation of the glitch shouldn't be acceptable as 'there was NO WIN'. They should fix there glitch and pay up. If it was a loss, they wouldn't have come up with any excuse as to refund her. I smell foul play, and I hope they get justice.

[Davidvictorson]

~…~

I’ve seen this type of news before. It happened in the US and boy o boy, it didn’t go in favor of the player.
Apparently according to the similar incident that happened in the US, the casino has a law that if a glitch is the cause of a player winning, they will not be paid. This was a slot case though.
If the casino has a similar regulation, then the player should kiss their jackpot winning goodbye.

[Nwada001]

I can remember a case where a glitch happened in the casino, and the casino took it upon themselves to pay off all that was won. If this is happening, I don’t think it’s right for them to refuse to pay the winner when we know fully well that if it was not winning, they could not refund the player, let’s hope the lawyer is able to secure something for the dude irrespective of how much he’s going to charge it’s better than nothing.

[bhadz]

They'll only pay maybe a bribe of $20k to $60k if the winner accepts it. But I hope that guy will fight for it and will find a great lawyer for this battle. There's a need for these local casinos to stop this scheme they have because if the gambler losses, they'll put the blame to gamblers but if they win so much money, they'll only say that there's a glitch? This is a scheme to them when there are jackpot winners and they don't want to pay them. While corruption is rampant to us, it's possible that this casino will also bribe the judges who will handle the case.

[Pandorak]

I’m pretty sure or maybe this is just an assumption stemming from my own limited perspective, that the casino won’t actually pay out, especially such a fantastically large sum, the chances are very slim given the current economic conditions in the Philippines. But this is getting even more interesting because the winner has already involved the NBI and hired a lawyer to resolve the case. To be honest, blaming a system error is a classic excuse. I can’t wait to see how this drama plays out, and i’m convinced that the casino will only offer compensation, not the full amount of the winnings.

[lodocus]

In situations like this, I always argue that the money should be paid to the winner. If there’s an error in a game, it has nothing to do with the user. It’s entirely the fault of the casino and the provider behind it. That’s why they need to stand by their word and pay out the money. If the opposite were true and everyone lost money one after another, no one would even notice, and the casino would make a profit without taking any risk.

[Callido]

Firstly, the platform is not financially stable, and since it's a new platform, they should still be growing, putting everything into consideration, I am not surprised that the money was not paid, that is a lot of money.

But by right, his money should have to be paid, but considering these things they might not end up paying everything, and that can be somehow overlooked, at least a bigger amount above half of the money can be given to the person. But the fact that they found an excuse to deny him his reward is big corruption from the platform, and I think something has to be done about it, so it does not happen to more users.

[EluguHcman]

But as per the Lawyer, its a binding agreement and the platform should pay the user as he win on the said game. Stating that the evidence has been documented well. Will he get his prize for this? What happened in the event that NBI found them guilty. I bet the user will gave a huge reward for the Lawyer who handle this if the prize got claimed.

If you are most concerned to know whether the bettor is going to pay the lawyer that fought for the legal case that made it possible for the bet company to pay the winner his prize.

You can also testify that it was the efforts of the lawyer that lead to the success and of course, everything boils down to business and perhaps, in some cases both the lawyer and the bettor would have to reach a deal of how they are going to share the prize by percentage(%) if successfully they win the legal case.

In times like this, bettor does not have to be greedy but encourages to pay the lawyer a good some so that he can put his very best energy while defending the bettors winning.

[robelneo]

Im using this platform for sports event and if this issue would not be resolve then many will doubt this platform authencity to their users.

This is a good material for promotion if they pay the winner, they can easily recover the payout and not resort to bad alibi like this, I will be discouraged to play in a casino like this.

It's a life-changing amount of money that any player will do everything just to recover that winning. It's going to be a long battle in court, but as long as it is not resolved in favor of the player, they will have a hard time convincing people that they are a legit casino.

[Hispo]

Maybe this is a naive question, but I’ll ask anyway. If this is a big operator, wouldn’t it make more sense long-term to just pay the $6M jackpot and turn it into positive PR? The advertising value and extra players it could bring in might easily outweigh that amount over time.

The company/operator simply don't believe it would be worth to pay 6 million dollars just for the sake of positive PR, even if it was a glitch. For them it makes more sense not to pay anything and deal with negative PR and FUD from the public, they are confident enough people will continue to play their game and use their gambling services, in spite of the bad PR they are getting.
This kind of situations, even if they are rare, have been already been calculated by the administration of casinos and lotteries.

They don't take these kind of choices at random, they (as casino operators) always take a look at their cost/benefit ratio.