⭐ jetLA | Online Crypto Casino | Home of Degenerates | 🎁 300% BONUS | No VPNs💎

[ovcijisir]

-snip- It seems like their email service is a bit slow, I got the email after 2 min. So yeah you need to wait. I though this problem only for me so didn't have much thought about it. After the verification I was able to claim the 10 free spin.

In my case, hours have passed but I didn't receive the email. I tried reaching out to customer support via live chat, and they were pretty quick to respond.

-snip- My advice is to make decisions considering all aspects. Because I have faced technical issues at every step. Maybe, issue still exist, according to (TypoTonic) comment.

Seems like there are still some technical issues (at least according to my experience). The verification email they sent me didn't work and it just redirected me to the website. Later on, they had to manually credit the free spins in my account. Hopefully they're working on fixing these problems.

I had similar issue too, verification e-mail never arrived (I tried to verify it in order to see if 10 free spin bonus works).

I encountered another issue when I tried to log in few days later. For some reason password that was saved on my browser didn't work so I had to reset password by e-mail. Fortunately I received that e-mail and had no issues after that. I am sure casino representative will pass on our feedback to developers and that these issues will be fixed soon.

[tbct_mt2]

I had similar issue too, verification e-mail never arrived (I tried to verify it in order to see if 10 free spin bonus works).

I encountered another issue when I tried to log in few days later. For some reason password that was saved on my browser didn't work so I had to reset password by e-mail. Fortunately I received that e-mail and had no issues after that. I am sure casino representative will pass on our feedback to developers and that these issues will be fixed soon.

They joined the forum about 2 weeks ago, and have an active signature campaign so issues reported by forum members will be noted and forwarded internally for resolving it.

Their casino representative account was active about 4 hours ago and perhaps already saw reporting posts. Likely he want to investigate something or the team do that before making a reply here for us.

They have many promotions like Casino promos, Sports promos, and Misc promos.
https://jetla.com/promotions

[Aanuoluwatofunmi]

I'm sure they have been working on their platform over the time and it wasn't like this even right from the start before the begin to improve more better than before, all these are no issue because they are just a temporary things that they are technical team has to put in place to have a well-functioning system that controls all their activities with promptness, and I also know that they will be taking note of all that is being discussed here for proper application where necessary.

[jetLA]

-snip- It seems like their email service is a bit slow, I got the email after 2 min. So yeah you need to wait. I though this problem only for me so didn't have much thought about it. After the verification I was able to claim the 10 free spin.

In my case, hours have passed but I didn't receive the email. I tried reaching out to customer support via live chat, and they were pretty quick to respond.

-snip- My advice is to make decisions considering all aspects. Because I have faced technical issues at every step. Maybe, issue still exist, according to (TypoTonic) comment.

Seems like there are still some technical issues (at least according to my experience). The verification email they sent me didn't work and it just redirected me to the website. Later on, they had to manually credit the free spins in my account. Hopefully they're working on fixing these problems.

Regarding email verification, we recently experienced technical issues with our provider, but a fix has already been implemented. If you continue to have trouble verifying your account, please ensure your email address is entered correctly or contact our Live Support team for assistance.

If they are really giving 100 free spins for a thirty dollar deposit without any wagering requirement, then people can open multiple accounts and abuse it.

If this offer was given only to users with some specific ranks on the BitcoinTalk forum, nobody could abuse it. I want to know whether it is actually available to everyone or a mistake, because it looks very tempting when I see it on Btcake.

Yes, you will get this and it is available for everyone. It is not just limited to the forum, it is available for every new user. I think, it is one of the best strategies to attract gamblers. My advice is to make decisions considering all aspects. Because I have faced technical issues at every step. Maybe, issue still exist, according to (TypoTonic) comment.

Firstly, in claiming the bonus and after claiming, I received 26 initially. Later, they informed me, there was a technical issue and then 80 spins are credited. My major problem is during withdrawal. Because my fund has been pending for more than a day. And they inform me that the withdrawal time is "3 business days". Therefore, any misuse is almost impossible.

You have a pending wd? Or is the wd pending while they check for bonus abuse or something?

**EDIT**

Looks like 3 days is standard according to their ToS.

9.1.3 Withdrawals are processed within 3 business days of a successful transfer order submission. Subsequent time taken for withdrawals to reach your customer account may vary depending on the payment method you have chosen.

As per our Terms and Conditions, withdrawals are processed within three business days. However, this timeframe is primarily reserved for verifying account activity, such as bonus usage; most withdrawals are actually processed within a few hours. Unfortunately, a technical issue with our payment processor caused delays for both deposits and withdrawals this week. This issue has now been resolved, and all pending withdrawals are being released. We sincerely apologize for the inconvenience

[Supreme Donvic]

Thank you all for the feedback, we are seeing all of your messages and we'll be replying faster now!

Good, one thing that increase the trust that people have in a new casino that comes to this forum is how fast they reply to people when they ask question or when they bring complain, so make sure that the person handling this account is very active in this forum so he or she can reply to any question or complain very fast.
I like the fact that you have noticed how important it is to reply to messages fast and you have promised to do that.

[Franklyn-wood]

I'm sure they have been working on their platform over the time and it wasn't like this even right from the start before the begin to improve more better than before, all these are no issue because they are just a temporary things that they are technical team has to put in place to have a well-functioning system that controls all their activities with promptness, and I also know that they will be taking note of all that is being discussed here for proper application where necessary.

The site is good like you said, but I think the representative of the site have a lot of work to do at this time, because a lot of people are asking questions that needs clarification, and if no body is there to answer them, it might lead to client believing that, the site is a newbie site and needs more work to be done. Availability of representatives of the sites are also needed to respond to questions very quickly and an important aspect that will help boost the site and will increase patronage.

[leonair]

I'm sure they have been working on their platform over the time and it wasn't like this even right from the start before the begin to improve more better than before, all these are no issue because they are just a temporary things that they are technical team has to put in place to have a well-functioning system that controls all their activities with promptness, and I also know that they will be taking note of all that is being discussed here for proper application where necessary.

The site is good like you said, but I think the representative of the site have a lot of work to do at this time, because a lot of people are asking questions that needs clarification, and if no body is there to answer them, it might lead to client believing that, the site is a newbie site and needs more work to be done. Availability of representatives of the sites are also needed to respond to questions very quickly and an important aspect that will help boost the site and will increase patronage.

Op is trying to respond here and he is replying to the users' posts and along with that yahoo62278 is trying to tell them what he knows and to inform the team so that they can respond here. Actually the concept of this platform seems a bit new to me, the way they have designed their user interface looks completely different from other platforms. Their interface is not plain. However, the concept they have designed their interface seems unfamiliar to many gamblers, which is why many may not be interested in gambling here. However, it seems that they are working on these.

[Ojima-ojo]

I'm sure they have been working on their platform over the time and it wasn't like this even right from the start before the begin to improve more better than before, all these are no issue because they are just a temporary things that they are technical team has to put in place to have a well-functioning system that controls all their activities with promptness, and I also know that they will be taking note of all that is being discussed here for proper application where necessary.

The site is good like you said, but I think the representative of the site have a lot of work to do at this time, because a lot of people are asking questions that needs clarification, and if no body is there to answer them, it might lead to client believing that, the site is a newbie site and needs more work to be done. Availability of representatives of the sites are also needed to respond to questions very quickly and an important aspect that will help boost the site and will increase patronage.

Op is trying to respond here and he is replying to the users' posts and along with that yahoo62278 is trying to tell them what he knows and to inform the team so that they can respond here. Actually the concept of this platform seems a bit new to me, the way they have designed their user interface looks completely different from other platforms. Their interface is not plain. However, the concept they have designed their interface seems unfamiliar to many gamblers, which is why many may not be interested in gambling here. However, it seems that they are working on these.

JetLA just like every other casino needs the input of the community to get their shit together, so I don't see anything wrong with Forum members demanding thing's to be done right from the team, that is the whole essence of feedback mechanism.


Time is going to tell how best the team work on the feedbacks and give adequate priority to gamblers own desires and satisfactions.

[angrybirdy]

We changed the general title to No VPNs and removed the "No KYC" when we released the previous message.

But what really made you guys to write No KYC when you know that you are fully supporting KYC? Do you know that there is a kind of deception? That is not withstanding, if you want to build a reputable account and casino, you have to do the right thing from now on. Because most people know that No KYC is was a kind of marketing strategy but we don't accept it here. All what you have to do is to be transparent of all your dealing and quick respond from your to complains.

And another thing if only you can meet any responsible manager to launch a campaign with a long term (years). Then your reputation can be build in the long run like other casinos.

What made us write No KYC is that we do not enforce it on regular customers, there is no routine KYC and there are no thresholds, so you can freely enjoy jetLA. Upon review and looking at the feedback, we completely agree that we fall short of the complete No KYC policy, so we've decided that it is fair not to promote ourselves in that way as it's misleading.

Well then, I am glad about your approach and efforts made by you here. Actually, the problem is that the system does not fully correspond to the No KYC principle and it is necessary to build up trust relations with the users at first. Secondly, the situation will be much more difficult if this is not No KYC system, honesty is the best policy.
When we speak about the future, I would recommend you to focus on policies and the system as well, particularly in cases when it becomes necessary to disclose some personal information.

[yahoo62278]

I'm sure they have been working on their platform over the time and it wasn't like this even right from the start before the begin to improve more better than before, all these are no issue because they are just a temporary things that they are technical team has to put in place to have a well-functioning system that controls all their activities with promptness, and I also know that they will be taking note of all that is being discussed here for proper application where necessary.

The site is good like you said, but I think the representative of the site have a lot of work to do at this time, because a lot of people are asking questions that needs clarification, and if no body is there to answer them, it might lead to client believing that, the site is a newbie site and needs more work to be done. Availability of representatives of the sites are also needed to respond to questions very quickly and an important aspect that will help boost the site and will increase patronage.

Op is trying to respond here and he is replying to the users' posts and along with that yahoo62278 is trying to tell them what he knows and to inform the team so that they can respond here. Actually the concept of this platform seems a bit new to me, the way they have designed their user interface looks completely different from other platforms. Their interface is not plain. However, the concept they have designed their interface seems unfamiliar to many gamblers, which is why many may not be interested in gambling here. However, it seems that they are working on these.

JetLA just like every other casino needs the input of the community to get their shit together, so I don't see anything wrong with Forum members demanding thing's to be done right from the team, that is the whole essence of feedback mechanism.


Time is going to tell how best the team work on the feedbacks and give adequate priority to gamblers own desires and satisfactions.

Feedback tells a casino what is working and what they need to work on, so IMO when a casino logs in and reads user feedback it helps more than most think.

[jetLA]

I'm sure they have been working on their platform over the time and it wasn't like this even right from the start before the begin to improve more better than before, all these are no issue because they are just a temporary things that they are technical team has to put in place to have a well-functioning system that controls all their activities with promptness, and I also know that they will be taking note of all that is being discussed here for proper application where necessary.

The site is good like you said, but I think the representative of the site have a lot of work to do at this time, because a lot of people are asking questions that needs clarification, and if no body is there to answer them, it might lead to client believing that, the site is a newbie site and needs more work to be done. Availability of representatives of the sites are also needed to respond to questions very quickly and an important aspect that will help boost the site and will increase patronage.

Op is trying to respond here and he is replying to the users' posts and along with that yahoo62278 is trying to tell them what he knows and to inform the team so that they can respond here. Actually the concept of this platform seems a bit new to me, the way they have designed their user interface looks completely different from other platforms. Their interface is not plain. However, the concept they have designed their interface seems unfamiliar to many gamblers, which is why many may not be interested in gambling here. However, it seems that they are working on these.

JetLA just like every other casino needs the input of the community to get their shit together, so I don't see anything wrong with Forum members demanding thing's to be done right from the team, that is the whole essence of feedback mechanism.


Time is going to tell how best the team work on the feedbacks and give adequate priority to gamblers own desires and satisfactions.

Feedback tells a casino what is working and what they need to work on, so IMO when a casino logs in and reads user feedback it helps more than most think.

We welcome all feedback, as it helps us grow and make our platform better for you. If you run into any issues, please let us know and we will respond as quickly as possible. We also offer 24/7 Live Support; if all our agents are currently assisting other users, you can simply create a ticket and our team will get back to you shortly.

[TypoTonic]

I encountered another issue when I tried to log in few days later. For some reason password that was saved on my browser didn't work so I had to reset password by e-mail. Fortunately I received that e-mail and had no issues after that. I am sure casino representative will pass on our feedback to developers and that these issues will be fixed soon.

Same! I was certain that my login credentials were correct, but it kept on being rejected so I had to reset my password. Anyway, based on jetLA's response, it seems like the technical issues have already been fixed.

Regarding email verification, we recently experienced technical issues with our provider, but a fix has already been implemented. If you continue to have trouble verifying your account, please ensure your email address is entered correctly or contact our Live Support team for assistance.

Thanks for working on it immediately. It wouldn't be a good first impression for new users if they already encounter problems right from the start.

We welcome all feedback, as it helps us grow and make our platform better for you. If you run into any issues, please let us know and we will respond as quickly as possible. We also offer 24/7 Live Support; if all our agents are currently assisting other users, you can simply create a ticket and our team will get back to you shortly.

It's nice to see that you take all of the feedback seriously. I've had good experience with the support team, and they gave me consistent updates until my issue was resolved.

[ovcijisir]

I encountered another issue when I tried to log in few days later. For some reason password that was saved on my browser didn't work so I had to reset password by e-mail. Fortunately I received that e-mail and had no issues after that. I am sure casino representative will pass on our feedback to developers and that these issues will be fixed soon.

Same! I was certain that my login credentials were correct, but it kept on being rejected so I had to reset my password. Anyway, based on jetLA's response, it seems like the technical issues have already been fixed.

Regarding email verification, we recently experienced technical issues with our provider, but a fix has already been implemented. If you continue to have trouble verifying your account, please ensure your email address is entered correctly or contact our Live Support team for assistance.

Thanks for working on it immediately. It wouldn't be a good first impression for new users if they already encounter problems right from the start.
~

I tried to log in a few times after I had trouble logging in and I can confirm that everything works now without any problems.

BTW. I can see that, when visiting withdrawal page while EUR currency was selected, there was no blank black screen like before but there was this message instead:



I suggest having full gramatically correct sentence ("Payments withdrawals locked until first deposit") instead what it seems like source code variable. But maybe it was done on purpose to go with degen look of the website?

[tbct_mt2]

BTW. I can see that, when visiting withdrawal page while EUR currency was selected, there was no blank black screen like before but there was this message instead:



I suggest having full gramatically correct sentence ("Payments withdrawals locked until first deposit") instead what it seems like source code variable. But maybe it was done on purpose to go with degen look of the website?

It looks more like a variable label at that field of their page and they have yet assigned a label description for that variable. This task is a very easy one to do for developers so when they notice about it, especially after a community member like you raised this issue to the team, they will fix it very quickly.

Because the casino site is available with different languages: English, Russian, Spanish, and French, when developers fix this issue, they must pay attention on fixing with the other languages - Russian, Spanish and French - too.

[jetLA]

I encountered another issue when I tried to log in few days later. For some reason password that was saved on my browser didn't work so I had to reset password by e-mail. Fortunately I received that e-mail and had no issues after that. I am sure casino representative will pass on our feedback to developers and that these issues will be fixed soon.

Same! I was certain that my login credentials were correct, but it kept on being rejected so I had to reset my password. Anyway, based on jetLA's response, it seems like the technical issues have already been fixed.

Regarding email verification, we recently experienced technical issues with our provider, but a fix has already been implemented. If you continue to have trouble verifying your account, please ensure your email address is entered correctly or contact our Live Support team for assistance.

Thanks for working on it immediately. It wouldn't be a good first impression for new users if they already encounter problems right from the start.
~

I tried to log in a few times after I had trouble logging in and I can confirm that everything works now without any problems.

BTW. I can see that, when visiting withdrawal page while EUR currency was selected, there was no blank black screen like before but there was this message instead:



I suggest having full gramatically correct sentence ("Payments withdrawals locked until first deposit") instead what it seems like source code variable. But maybe it was done on purpose to go with degen look of the website?

Thank you for bringing that up, it has been fixed by the team and now shows "Withdrawals are locked until first deposit.".

[ovcijisir]

~
Thank you for bringing that up, it has been fixed by the team and now shows "Withdrawals are locked until first deposit.".

No problem, glad that I could help. I just checked it and withdraw menu looks much better now.



I will try to deposit smaller amount to check the bonuses, and give feedback after that.

[Aanuoluwatofunmi]

it has been fixed by the team and now shows "Withdrawals are locked until first deposit.".

One of the things that keep gamblers to a particular Casino is when they are able to experience satisfying customer service and this is what you have been the most rating on this thread, keeping up with the discussions here and trying to relate it with the appropriate team for proper actions, i most attest you're representing well.

[ovcijisir]

I deposited around 37 USD few hours ago, and played a little. After a while I wanted to check bonus page to see if free spin bonuses were credited. For some reason the bonus page shows that no bonuses were credited yet, even though I deposited more than 30 USD worth of BTC.



Maybe free spin bonus is credited manually so it takes some time?

[Leahized]

I deposited around 37 USD few hours ago, and played a little. After a while I wanted to check bonus page to see if free spin bonuses were credited. For some reason the bonus page shows that no bonuses were credited yet, even though I deposited more than 30 USD worth of BTC.

If you deposit $30+ usd for 100 welcome spins, it is undoubtedly fair to be bonus credited. However, it is reasonable to contact customer service if you encounter a technical issue. I am just testing this bonus section, there is no problem from my side. A small suggestion at this moment is to clear the cookies and reload the page. You might get the desired result.

Maybe free spin bonus is credited manually so it takes some time?

If it is a technical issue, the bonus will be credited manually. Otherwise, it is automatically claimable.

[ovcijisir]

Maybe free spin bonus is credited manually so it takes some time?

If it is a technical issue, the bonus will be credited manually. Otherwise, it is automatically claimable.

I thought that jetLa representative is active now, so I tried to reach him on forum. But I will also try to sort things out with customer support. I am sure that they will fix the issue quickly.