BC.Game Locked My Account With Approximately ₹61 Lakh Balance – Request for Tran

[saqib410]

Hello everyone,

I am posting this complaint to bring attention to my unresolved account-lock dispute with BC.Game.

My BC.Game User ID is 47667398.

BC.Game locked my account, but I have not received a clear and consistent explanation that allows me to understand the exact reason for this action.

During my attempts to resolve the matter, different explanations have been mentioned, including multiple accounts, bonus misuse, and shared IP address or payment methods. I am concerned about these changing explanations and would like BC.Game to clarify the specific evidence and policy basis for its decision.

I am not asking anyone to make a decision without reviewing the facts. I am asking for transparency, a fair review, and a clear explanation supported by relevant evidence.

I have already attempted to resolve this matter through the available complaint channels, but it remains unresolved from my perspective.

I invite BC.Game to respond publicly and explain the specific basis for locking my account, including the relevant evidence and applicable terms.

I can provide relevant screenshots and complaint correspondence where appropriate, while protecting my private information.

Thank you for reading.

[AHOYBRAUSE]

Did you lose any money money because of that? If not I wouldn't bother and just be happy they showed you the door. This is a notorious garbage site that has a lot of issues. Uncredited funds, missing withdrawals, sketchy game results and what not. Seen so many complaints about this site over the months and years so it's actually a blessing if you can't use it anymore, trust me. If there are confiscated funds involved of course that's a different story but if not, just move on and never look back, it's better for you!

[bctokenbot]

https://lcb.org/onlinecasinobonusforum/direct-casino-support/bc-game-support-and-complaints-thread/350

We’ve reviewed your case internally, and the restriction remains in place due to multiple-account abuse in violation of our platform rules.

deposit$7.14 withdraw$1,294.74

[saqib410]

You are linking to LCB’s response as if it proves that I deliberately violated BC.GAME’s rules. But that is not what LCB said.

LCB did not show me the evidence or allow me to examine it. It said the evidence was confidential and explained that it is a mediation platform, not a court. It directed me to ADR. LCB also acknowledged that I may not have intentionally created multiple accounts. So why are you presenting LCB’s response as if it conclusively proves that I deliberately violated your rules?

I still do not know the actual basis on which BC.GAME locked my account. Your explanations have changed from multiple-account abuse to bonus misuse and then to shared IP addresses, internet connections, and payment methods. Why have different reasons been raised? If you have clear evidence, why can you not give me a consistent explanation of the allegations against me?

You also mentioned that I deposited $7.14 and withdrew $1,294.74. What exactly are you trying to prove with these figures? Does this mean that if a player deposits a small amount and wins a larger amount, the casino can simply restrict their account and refuse to explain its decision?

What about players who deposit large amounts and lose their money? The casino accepts their deposits and keeps their losses, but when a player wins and requests a withdrawal, the situation can become completely different. Is this fair treatment of customers?

I have also faced withdrawal problems. If a platform accepts deposits but players struggle to receive their withdrawals or obtain clear answers when problems occur, how can customers trust it?

Honestly, I believe players deserve better than this. If BC.GAME cannot provide a clear explanation, consistent reasons, and confidence that legitimate withdrawals will be processed properly, then serious questions must be raised about whether this platform is treating its customers fairly. The relevant authorities should examine these concerns.

I have already submitted my complaint to ADR, and I am waiting for its independent assessment. I will let that process continue.

BC.GAME, please stop simply linking to LCB and repeating the same allegation. Answer my actual questions: What specific evidence supports your decision, why have your explanations changed, and how can you justify restricting my account without giving me a clear explanation that I can understand and respond to?

Players are not fools. They deserve transparency, fairness, and respect. A casino should not expect customers to accept serious allegations without a clear explanation.

[saqib410]

Did you lose any money money because of that? If not I wouldn't bother and just be happy they showed you the door. This is a notorious garbage site that has a lot of issues. Uncredited funds, missing withdrawals, sketchy game results and what not. Seen so many complaints about this site over the months and years so it's actually a blessing if you can't use it anymore, trust me. If there are confiscated funds involved of course that's a different story but if not, just move on and never look back, it's better for you!



Sorry, I think I forgot to reply to you yesterday. Yes, I had approximately ₹61 lakh in my BC.GAME account. This is not something I can simply forget and move on from. A huge amount of money is involved, and I want answers about what happened to my funds and why my account was restricted.

[bctokenbot]

We follow up on all complaints, including this one. Mentioning the amount involved was simply to clarify the facts of the dispute, not to suggest that a smaller complaint deserves less attention.

For clarity, our records link the withdrawal address THKWZqKE*******4nrS to 30 accounts. Separately, the device identifier 01rmob*******7a024e is associated with three accounts. These recorded connections form the basis of our multi-account finding.

The underlying account and device records are not suitable for unrestricted public disclosure, as they contain information relating to other accounts. We have retained those records and can provide them confidentially to an appropriate independent complaint handler for review.

You are, of course, free to continue your complaint through another dispute-resolution channel. We will continue to cooperate there.

We welcome an independent review. We simply ask that the supporting records receive the same consideration as the allegations.

[saqib410]

BC.GAME, regarding your claim that one device identifier is associated with three accounts, I want to make one thing clear: those three accounts are not mine. How can you make such a serious allegation against me without establishing that I own or control those accounts?

It is also possible that when I purchased my phone, someone else had previously logged into their account on that device and later logged out. Have you considered this possibility before accusing me? Are you now holding me responsible for every account that may have been used on the same device?

Regarding your claim that one payment address is connected to 30 accounts, I have a question: Are you a gaming platform or a bank manager? If I deposit money into BC.GAME and withdraw money from BC.GAME, does that mean I am no longer allowed to transfer my own money to someone else?

I sometimes made ordinary payments of ₹10 or ₹20 to shopkeepers when purchasing something. Those were personal payments from my own money. What exactly is wrong with making payments to other people? Does your claim of 30 payment connections mean that I am not allowed to pay anyone or make normal transactions?

A payment connection does not automatically prove that I own or control 30 BC.GAME accounts. You should investigate the actual transactions and their purpose before making such serious allegations against me.

What exactly are you trying to prove by making these allegations publicly? Sharing a device identifier or payment connection does not automatically establish that I operated multiple accounts.

I have explanations and supporting evidence for the allegations you have made. I am ready to provide them to an independent ADR reviewer. Please provide your specific evidence to the reviewer as well, and allow both sides to be examined fairly.

I deserve a proper explanation and an opportunity to defend myself instead of being treated as guilty based on assumptions.

[memehunter]

Yes, I had approximately ₹61 lakh in my BC.GAME account.

Is there a reason you have not mentioned this huge sum which is around $60k in the OP? IMO, this should be in the title itself for more attention.
How much you initially deposited and how much you won?
It would be helpful if you can shed some light upon your betting history. 

our records link the withdrawal address THKWZqKE*******4nrS to 30 accounts. Separately, the device identifier 01rmob*******7a024e is associated with three accounts. These recorded connections form the basis of our multi-account finding.

The real question should be that if OP circumvent your house edge through multiple accounts. Having multiple account is one thing and using them intentionally to cheat is another.
 

[saqib410]

Thank you for your questions.

I have made deposits and received withdrawals from BC.GAME, but the figures BC.GAME is presenting — a $8 deposit and a $1,280 withdrawal — do not represent my complete financial history with the platform.

I have also experienced substantial gambling losses over time. My overall financial experience cannot be judged by looking at just one deposit and one withdrawal.

Furthermore, my bank account was also blocked/frozen, which caused additional financial difficulties. What about the money I lost over time and the financial consequences I faced?

I had approximately ₹61 lakh in my BC.GAME account before it was locked. This was my account balance, not my total lifetime winnings.

I was a VIP Level 40 player, and BC.GAME should have my complete deposit, withdrawal and betting history.

I believe the complete financial history should be considered rather than selectively presenting a small deposit and a withdrawal amount to create a misleading impression.

I am willing to provide available records for independent verification.

[Agbe]

I am posting this complaint to bring attention to my unresolved account-lock dispute with BC.Game.

This is not the first and it will not be the last. Yours is among the hundreds.

LCB did not show me the evidence or allow me to examine it. It said the evidence was confidential and explained that it is a mediation platform, not a court. It directed me to ADR. LCB also acknowledged that I may not have intentionally created multiple accounts. So why are you presenting LCB’s response as if it conclusively proves that I deliberately violated your rules?

If a casino can't tell the gambler whose account is blocked or restricted the cause of their actions then who is needed to know that information? I don't really get the logic on that confidential information from the victim who suppose to know the reason of the account block or restriction.

bctokenbot who suppose to see that information? Is only meant for casino to know and let the gambler thinking what has had committed. If those evidence shown to them they might remember what they have done and close the case instead of dragging it long.

[saqib410]

Thank you for understanding my point. I completely agree with you.

BC.GAME is accusing me of using three accounts, but those three accounts are not mine. They are making serious allegations against me without showing me any actual evidence.

If BC.GAME claims that these three accounts are connected to me, they should provide evidence and explain exactly how they established this connection. Were those three accounts also locked? If so, why? Players deserve to know the facts instead of simply being accused without proof.

I also want BC.GAME to consider the amount of money involved in my account. I had approximately ₹61 lakh in my account before it was locked. I was a VIP Level 40 player with a substantial deposit, withdrawal and betting history.

At the very least, BC.GAME should consider returning 50% of my balance as a fair settlement. This would also show other players that BC.GAME respects its customers and takes responsibility when disputes arise.

How can players continue trusting a platform if their entire balance can be withheld without clear evidence or a proper explanation?

A casino should not simply keep everything a player has earned or won. There should be fairness, transparency and accountability.

[Slow death]

I also want BC.GAME to consider the amount of money involved in my account. I had approximately ₹61 lakh in my account before it was locked. I was a VIP Level

Your issue wasn’t very well explained from the start; you didn’t provide many details initially specifically things like:

1 - On date X, I deposited amount Y into the BC.Game casino.

2 - I wagered amount X on game Y and won Z amount.

You should provide the transaction IDs for instance, for the deposits made to the casino and the withdrawal attempts. Since your account has been locked and you can no longer access it to take screenshots, these transaction IDs would serve as proof that you deposited money into the casino, showing the amounts you deposited and the amounts you managed to withdraw.

Regarding the balance you held at the casino which appears to be around 95,456.58 US dollars, if I’m not mistaken why would you leave that much money in a casino? When exactly did you intend to withdraw it all? I know this is one of the worst casinos out there it’s known as a scam and I personally wouldn’t use it. It’s very easy to find out online that they have a bad reputation, so why would you leave 95,456.58 US dollars in a casino known to be a scam?

[saqib410]

Sir, when I deposited money into my BC.GAME account, I never imagined that one day the casino would lock my account and prevent me from accessing my own funds.

You asked why I kept approximately ₹61 lakh in the casino. The simple answer is that I trusted the platform and never expected this situation.

Regarding proof, I have already shared screenshots showing the balance in my account before it was locked. Here are the screenshots for reference:

1. https://ibb.co/wrp5dqQb
2. https://ibb.co/W4KRj7CD
3. https://ibb.co/gLWPgfmf
4. https://ibb.co/VYySpY1c
5. https://ibb.co/n8j9CDsb

I also have evidence showing how BC.GAME repeatedly changed its reasons for blocking my account. First, they accused me of bonus misuse, then they mentioned payment methods, and now they are claiming multiple accounts.

Sir, honestly, I did not even know how to file these kinds of complaints. I never expected that my own money would bring me to this situation.

I filed complaints with both LCB and Casino Guru. Unfortunately, Casino Guru advised me not to have high expectations. LCB also told me that the evidence was confidential and that they could not show it to me, although they had reviewed the evidence provided by BC.GAME.

LCB also acknowledged that it was possible that the situation had occurred due to some mistake, but they said they could not do anything further because they are not a court and advised me to approach another service.

I also contacted AskGamblers, and they advised me to take my complaint to ADR. I followed their advice and submitted my complaint there as well.

However, Casino Guru also advised me not to put too much trust or hope in the ADR process.

I also contacted Trustpilot, where BC.GAME initially referred to bonus misuse as the reason for its actions. However, BC.GAME has since provided different explanations, including payment methods and multiple accounts.

Please understand my situation. I am not simply complaining about a casino loss. I am trying to recover approximately ₹61 lakh that was in my account before BC.GAME locked it.

I am willing to provide whatever transaction IDs, screenshots and records I still have. All I want is transparency, actual evidence of the allegations against me, and a fair resolution.

I have tried several complaint platforms and followed their advice, but I am still waiting for justice.

[Slow death]

Sir, when I deposited money into my BC.GAME account, I never imagined that one day the casino would lock my account and prevent me from accessing my own funds.

These are some instances of scam accusations against BC.Game:

BC.game asking me to lose intentionally, then confiscating funds ---> RESOLVED! ( case involving an accusation of a scam made in 2023 )

[BC.Game] 12K USDT + 1,4k BCD locked - Since April 2024 ( case involving an accusation of a scam made in 2024 )

now look at this guy's post history: @BC.Game Support

He has 193 posts, but if you look at his post history, you’ll see that more than 60% of those 193 posts were made in the section dedicated to scam accusations specifically, accusations of scams involving BC.Game. If you check Trustpilot, you’ll see that new scam accusations against them appear constantly; there’s even this warning:



source: https://www.trustpilot.com/review/bc.game

It’s a well-known scam casino that’s been around for years how could you let yourself deposit so much money into a scam casino? Honestly, I highly doubt they’ll ever pay you; to them, that’s a large sum, and they’ll likely just choose to close the case. Since a mediator even sided with them, there’s absolutely no chance they’ll pay you. It’s best to just forget about this casino and move on with your life.

[saqib410]

Sir, is there really no law or authority that can take action against an online casino for withholding a player's money without providing proper evidence or a clear explanation?

If this continues, what will happen to ordinary players? Can a casino simply lock someone's account and keep their entire balance without being held accountable?

Doesn't every player deserve protection and fair treatment? If platforms are allowed to operate like this without consequences, people's trust in the entire online gaming industry will eventually disappear.

I am not asking for anything extra. I am only asking for my own money and a fair opportunity to defend myself against the allegations.

Is there really no legal authority or organisation that can hold such casinos accountable?