‎Customer Care Not Responding? Don’t Delete the App Yet

[TheUltraElite]

Firstly, there are no apps that are gambling related allowed on play store or iOS store because of strict policies against them. So I dont know where the OP is coming from about betting apps thus.

Secondly accepting the common mistake of calling the website as app, deterioration of customer support from a gambling site is something that would be very shady. If they are no longer working properly, it is common to move away from the site.

However the ones that are reputed and running well put a lot of emphasis on customer care and I am yet to see anyone whose support has deprecated, mind sharing the websites that you are inferring to?

[lovesmayfamilis]

OP, advise all players who rely on problems such as the "inattention" of the support service to communicate and check how sensitive their staff is before depositing their funds. In fact, this is a very funny reason to leave, deactivate your account, and reopen it somewhere else in the future. As far as I know, if someone deletes their app but does not specifically apply to delete their account, their account will still remain "working" in the future. And if one day you forget about it, since there are a lot of applications where we can place bets today and create a new account, then you will have real problems. And they are connected with multi-accounts, and the support service does not stop to tell cheaters all the criteria for their detection.

[davis196]

1. ‎Remain positive and find were the fault is.
2. ‎Cheek the settings of your account very well, to know if your transactions was successful, especially when it comes to deposit.
3. ‎Refresh the app very well.
4. ‎Ensure you have a good internet connection, it can delay your transactions.
‎

What "betting app" are you talking about? Is the name of that betting app a secret? I can assume that you were dealing with non-responsive customer support and that is the main reason behind your forum thread. I'm sorry to tell you this, but your forum post isn't helpful. Saying "just stay positive" and "just be patient and keep waiting" doesn't solve the problem. The things mentioned in your list won't help you get a faster response from the customer support. I remember that once I've contacted a casino's customer support. After waiting for more than 30 days their final reply was "we are still investigating your case". I just stopped using that particular casino account ever since.

[Y3shot]

Why would anyone delete the app when they are frustrated over a pending withdrawal? It doesn't make sense...

And most of the crypto casinos are running via the websites instead of having a dedicated app, so are you talking about the crypto gambling here?

And getting a response for a support ticket will usually take 24 to 48 hours, so you can do nothing but waiting for a response.

It would have made sense if OP had gone straight to the point by saying "account," because when a casino is frustrating users and they want to quit, the only thing they can do is deactivate or delete their account.

However, having a withdrawal or deposit challenge shouldn't lead to the deletion of an account when there is no customer care or representative to rectify the problem or provide an update on the situation.

By deleting your account, you can't even tell people that the casino is a scam or a bad one; all you can say is that they are slow to respond. You just have to wait until the end, and at that point, you can now rate the casino.

[Africolo]

Currently alot of gamblers has disactavated and  deleted their betting bet app to register on another app because of the poor responses of customer care when needed, and this has been a very frustrating issue with betting platform, expecially when you are not getting immediate responses from the customer care.
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‎At this  point, one becomes very upset and thinks otherwise, expecially when it comes to you winning, trying to withdraw and it's returning back to you, after so many trying, you may just feel like disactivating and deleting your account permanently and opening another betting app.
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‎Don't rush to disactavated and delete the betting app, take a chill water, stay calm and find the way forward, because deleting the betting  app will not solve the problem, what if opening another one and still have same problem, will you continue to delete all betting apps?? No!
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‎Here are some practical things you can do instead of deactivated and deleting.
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1. ‎Remain positive and find were the fault is.
2. ‎Cheek the settings of your account very well, to know if your transactions was successful, especially when it comes to deposit.
3. ‎Refresh the app very well.
4. ‎Ensure you have a good internet connection, it can delay your transactions.
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‎Now if you tried on your own without finding the fault,  you can now call the customer care for assistance .
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‎You can contact them via email or call, by presenting your difficulties to them..
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‎Take note on this, while doing that, don't give or share your login details to them.
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‎If they don't respond immediately, send an email to them immediately with proof,  especially when you are having difficulties in deposit of withdrawal, if you are asking to be patient, that they are working on it, don't be in a rush, calm down and stay calm, I believe it will be resolved within 24hrs , and if it's not resolved try again it will be resolved.
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‎In summary
‎Deleting betting app because the customer care is not responding on time is not the way forward, the best way is to stay calm, identify the fault and be positive about the comtomer care services because definitely it will be resolved except you don't have proofs.
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Anyone who deletes an app because the customer care service agent is not responding to them when trying to make withdrawals is out of his mind because one has to be patient and stay calm when facing challenges in withdrawals, what should be done in such cases is to file a complaint to them and still be waiting for their response, imagine when the app has been deleted how will the player claim his money when the evidence of winning a game is no longer there?, an email should be sent across with proof and not be in a hurry to delete the app.

Most of the delays in withdrawals are caused by network and not necessarily the casinos and so we should have patient to wait for the response and if by any chance you still can't withdraw then one can find what could be the problem while those challenges are being encountered.

[Homemade-IQ]

Sometimes when customer support are not responding, especially when you have a pending withdrawal that needs to be settled, it can really be frustrating, but it's not enough reason to delete the gambling app from the phone, because that would solves nothing, in fact, the account will still be there, until any day you decide to start behaving mature and revisit the sight because of your money that is stuck there.

A lot of people have little or zero patience for a slow customer support service, but deleting the app or even closing the gambling account when your winning is still there makes that person a mad man, because no right thinking person behaves like that.

[sompitonov]

Sometimes when customer support are not responding, especially when you have a pending withdrawal that needs to be settled, it can really be frustrating, but it's not enough reason to delete the gambling app from the phone, because that would solves nothing, in fact, the account will still be there, until any day you decide to start behaving mature and revisit the sight because of your money that is stuck there.

A lot of people have little or zero patience for a slow customer support service, but deleting the app or even closing the gambling account when your winning is still there makes that person a mad man, because no right thinking person behaves like that.

Players simply run out of patience even those who have been playing for a long time. But the whole point is to learn better self-control, not just in the game, but in life as well. You have to realize that there’s a real person on the other end someone working to provide for their family while our own issues will get resolved eventually. Besides, we’re only talking about playing a game or withdrawing funds, which, in all likelihood, aren’t our last pennies. In any case, as long as there’s a balance in my account, I’ll never close it, that wouldn’t be very sensible, even when emotions get the better of us.

[Hazink]

Before I ask customer support any questions, I should have already explored all the options I know of let it be that support is the only one left, because I'm always looking for a way to avoid talking to an annoying bot before being transferred to a human agent, so those suggestions won't do me any much good.

Why would anyone delete the app when they are frustrated over a pending withdrawal? It doesn't make sense...

That's a big question, because no matter how frustrating a casino is, I can't delete the app when my money is still on there. I will have to wait, use any means necessary and once the money is out, that's all with me and the casino.

[Ashawowo(OS)]

‎At this  point, one becomes very upset and thinks otherwise, expecially when it comes to you winning, trying to withdraw and it's returning back to you, after so many trying, you may just feel like disactivating and deleting your account permanently and opening another betting app.

Deleting your account would not help the gambler recover their funds, you always have to give the casino some time to rectify the issue, some might take up to 7 working days to rectify it and you should play along until you get your withdrawals and then you can decide to keep trusting the site or delete it for good.

Sometimes gamblers runs out of patience unnecessarily, although it can be very frustrating when withdrawals are denied or not given to you. You have to explore every channel of diplomacy and if your wins isn't coming, you can resort to their official social handles, make accusations and tag them. Go to forums and open scam cases against them and even initiate legal processes if its worth it, but you don't have to give up on your money without a valid fight.

[Doan9269]

Currently alot of gamblers has disactavated and  deleted their betting bet app to register on another app because of the poor responses of customer care when needed, and this has been a very frustrating issue with betting platform, expecially when you are not getting immediate responses from the customer care.
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It is annoying saying that a casino customer representative is not responding to your request despite taking your time to contact them, it is expected that they should be up to their task and be more active than showing a nonchalant attitude at customer's request, the most annoying one is when they even responded and yet do nothing to your situation or take much longer time before the finally got over it, but I don't think any of this scenario should warrant for living them except we are completely done with our desire on them.

[ruykeri]

The main problem in such betting apps is when there is a fund related issue. Withdrawal is taking time or showing restriction, temporary blocked. If customer care is contacted at that time if they do not respond, then the user will be annoyed. And in many cases the user also stops betting on that site. They try to find another better option. You said to be patient not to make a decision quickly. But the reality is that most gamblers are basically very aggressive and they rush. This is a mindset that has been created in them while betting. Where they expect the output of anything very quickly. This is exactly why if they see any negative issue on a betting site they stop betting on that site. But when I started betting I noticed one thing after a few days. That is a few of us friends were using the same betting app. So suddenly some of my friends including me were not withdrawing money on their betting app . This problem did not happen to everyone but it happened to maximum friends . Later although I was able to withdraw the money it took a few days. I think that when betting sites also have financial crises they artificially create such problems and even when I contact customer care they do not respond at that time.

[L E G E N D A R Y]

Then it is their loss if they just deleted the app because they thought it is a fake one, and no one is going to take extra steps to convince them back to the app unless they had email sign up and subsribed to promotional or some kind of updates which will act as a remainder to open the app in future to know the funds are back in their wallet.

That’s why I said especially if the fund is a small amount. Because some people would want to first make the bare minimum deposit on the casino to test out their services and also the withdrawal, so peradventure this is the case here and they experience difficulty in withdrawal, and maybe contacted the customer service but end up being ignored, it’s easier for them to rule out the casino and just assume they are fake, and even if they lose that little deposit, they wouldn’t count it as an actual lose.

[B2Z]

Due to some technical issues, it is sometimes difficult to contact the support team or there is a delay in their reply when you message the support team. For this reason, deleting the app in anger is never a solution to the problem. It is more important to wait and present your problem there and consider what kind of feedback you get from them.

A good casino is not only about accepting deposits, but also one of the features of a good casino is to confirm withdrawal requests at the right time and try to discuss any other issues including withdrawal requests directly with the team. If the team does not respond within the specified time of messaging the team for a specific issue, then wait for some time and try again. If the team does not respond at all, then the user can make a different decision.

[Dareo]

Definitely we must show patience with respect to small technical difficulties. But such an attitude towards customer support while withdrawing funds from online gambling sites is really a big red sign. Today, most of the gambling websites have live chats working instantly, which means that it may be dangerous to wait several days only via email. If there is some problem with our money in a bank and they cannot help us, the first thing that comes to our mind is a change of a bank. So, unless there are some troubles with the internet or servers, it will be relatively safe to delete those websites and find another one.

[Agbe]

Is there anyone installed casino app because the customer support was not responding to them when there is money in the account? Op that is not possible. And from the way I am sensing at it, you must have been in that situation or experience it and that is why you are bringing it to this place. And when you're contacting casino support, don't use one channel for emergency contact but in different ways plus the representative here if there are here.

A casino that the customer support is not responding to complains within 24/7 hours is already a red flag therefore avoid such casino.

[PhilosopherKing]

Whose fault is it gonna be huh if a person deletes their betting app? It’s gonna actually be the fault of that gambler and then the gain for the bookies because the person couldn’t exercise some patience. Sometimes all it takes to resolve an issue is just a little bit of patience while keeping emotions away.

I haven’t faced this kind of problem before so I don’t know how it feels. But for anyone that have, the problem could just be that network issues is what’s making customer support to delay responding. Hell yeah it could be frustrating since it is your money on the line, but taking a decision because of anger is more worse and it will not solve nada. Just be calm and seek opinions from others who have been in that kind of situation.

[ArabBTC]

I won’t just rush into deleting a casino app simply because i didn’t get a response from the customer care, it happens in other apps too at times, so i won’t be surprised if my app develops such, before i will make any conclusions i will first of all make background investigations to know the reason why the customer service are not responding, it could be a network glitch, to me rushing to delete the app won’t solve the issue, deleting the app is even riskier because you would lose vital informations that can enable you recover your deposit or stake, another thing that we should consider is how many apps will you delete if same problem reoccur?

I had withdrawal issues before with my casino but it was later resolved after some time, since then i haven’t experienced such technical issues again but even if it happens rushing to delete the app won’t be the solution, that is why before any bettor start using any casino, he should check the casino reviews so as to avoid such issues.

[Bright0515]

It's quite frustrating when you are having withdrawal issues and then the customer care support does not reach out after you have sent a message, in some cases it doesn't automatically mean that the casino is a scam, a lot of times patience is required and this is something that a lot of players don't really have. I don't really think that it is logical to delete the app simply because the customer support isn't respec responding because at the end of the day it doesn't really solve the issue that you are trying to resolve. I haven't faced such issues but if I ever encounter it the most reasonable thing I can do is to be consistent with my complaints and be patient enough to wait for a solution.

[leea-1334]

I thought only poor people use gambling apps,,,  just joking  I mean, hate my phone to be used for distracting things and I need a big screen to study all the games and markets. Phone is horrible and feels so limited,,, I am putting money I want to do it right and on desktop.

Casino games ok maybe I get it sort of,,, or am I just outdated? 

[Royal Cap]

The guides you have given here are not actually applicable to all casinos. For example, if we take a new casino, sometimes they may not approve your withdrawal even if they do not have reserve funds. But yes, if this is communicated to the user via email or some other means, then there is no problem.

But in the case of big casinos, I do not think there is any problem with their reserves. Sometimes they deliberately hold customers' money so that customers get frustrated and gamble again with that money and at the end of the day the casino gets that money.

Another thing that I have seen is that the customer support of all the popular casinos is very responsive. If your case is more serious, they may ask you for documents, but they will not ask for anything more than that. Yes, if a casino or a new casino has the intention of stealing your funds, they will twist you in various ways and hold your funds.