HASHRA - LUNAR SERIES - ASIC SCRYPT MINERS

[jjj0923]

HEY
i took an order th 5th june 2014
but my order is still considered as awaiting fulfillment
you're late !!!

and i don't understand why you said on your website that your miners
are in stock and ready to ship !!
if your miners are in stock what are you waiting to ship mine !!??

OK my order was marked as SHIPPED 2 min ago
all apologies

woohoo +1 - enjoy

[bogach]

Please check Order #1091
Order Date: 12th Jun 2014

This order is marked as Pending

[wellfried]

I finally got my y Lunar Lander today and it isn't working. I tried with a laptop (downloaded the software), and with the RaspPi that is included (which I had to power with another cable because it wouldn't join the internet - thanks to the thread for heads up on that); and on both *AS SOON* as CGminer starts, the unit shuts down. I get this error in the log on the Pi:

Icarus Detect: Test failed at /dev/ttyUSB0: get 00000000, should: 00038d26

Not feeling great about this.

My PSU is rated platinum and at 1300W - pretty sure that's not the problem. I have each plug isolated, so I don't think that is the problem.  Since the error is USB related, I tried swapping out the USB cable - no dice.

I am open to suggestions.

Has anyone heard ANYTHING from Hashra in the last few days?
well - don't use their power cable to power the pi - myself and other have had problems. In addition the ethernet cable they supplied did not work. In addition make sure you're nit plugging in the additional 2 wire plug from the pcie cable.

send a message to support@hashra.com - their tech guy is very responsive.

Thanks - I did take the forum's advice and used a different power cable for the Pi, so thanks for that.  I am using my own ethernet cable, and I can browse to the Controla interface.  And no, I am not plugging in the +2 on the PCI-E connections.  The thing powers up fine... makes lots of noise and even some heat... but then instantly shuts down once I ask to to do some mining...

So working with Hashra support, it appears I have a defective unit.  Now it gets interesting.  While the support team was responsive and proactive, it will be interesting to see how this plays out.  Hopefully Hashra views this as an opportunity to demonstrate excellent customer service.  Stay tuned...

After a few days, and just a few questions, support confirmed my unit defective.  I have sent it back to Hashra, at a significant cost.  Now let's see how they handle this process.  I've already lost 20 days *at least* because of the shipping "mistake" and the defective miner.  Really, really trying to stay positive on this one... would certainly be easier if Hashra met me half-way.

Every ASIC thread is full of stories like this.  I remember clicking pictures of KNC miners with the capacitors and other pieces just randomly falling out of the box.

(sigh) yeah, it's hard to keep the faith.  While Hashra has promised to recompense me somewhat with "store credits", I've yet to see any of them in my account, and as each day passes, LTC difficulty increases.  My broken miner is in transit, I'm out thousands of dollars, and the Hashra team just isn't too concerned about making sure I'm happy.  Put the credits in my account and I'd probably be naive enough to buy another miner!  Perhaps they're saving me from myself.

While this community is flush with optimists and helpful souls (I had so much fun setting up my GPU farm,and I learned everything I know on the fly), I fear the ASIC makers are preying on our good will and trusting impetus.  I just want the damn thing to work, and I'll buy more.  I am loosely planning to make a go of this as a small business.  So if one of these jackass suppliers would get their sh*t together, they might find themselves with a decent amount more biz. 

I'm just super annoyed because in my business, I go out of the way to make sure my customers are happy.  Then they come back and I make more money.  I thought it was a pretty simple tenant.  But perhaps graft and thievery are simpler.

Put my recent comments in a bad place...

I haven't heard anything from Hashra in over three days - has anyone?

[jjj0923]

yea - I heard from Simon yesterday...

[SickDoge]

Here are some quick facts for Hashra's Lunar series I gathered while talking to Maurice from their support team via email

- Hardware Errors are to be expected. These miners use a certain type of chip and it is bound to give hardware errors. To compensate for that they run slightly above their intended speed, mostly negating the Hardware Error aspect. In my case, I get about 6% HW errors which most gets too.

- 55C is a fine temperature, it is in fact colder than it can operate safely under. Everything under 60C is considered safe, above 60C but under 70C is recommended to add cooling. Over 70C is too hot, but they won't melt. The lifespan will decrease if they run too hot for too long, proper ventilation (venting warm air to the outside) is the best way to cool the devices.

- The miner will NOT automatically shut down if it gets too hot, so check your temps frequently. They CAN melt if they overheat. Recommended to place the miner in a well-ventilated place with a window that can be open at all times, so the hot air can escape to the outside. If this is not possible, you can try placing heat-sinks on top of the miner and an additional fan in the room. This will help cool the device more if it gets really hot.

- CGminer uses port 4001. Therefore you can setup CGmonitor from playstore using port youripaddress:4001. Remember to portforward port 4001.


Setting up remote control for your miner

For those who has a dynamic IP address, please use services like noip, dydns.org etc. In this example I will use noip. Link: http://www.noip.com/

1. Sign up an account with noip.

2. After signing up/logged in. Add a host to your account.

http://i272.photobucket.com/albums/jj196/derekz87/1_zpsd16ec618.png

http://i272.photobucket.com/albums/jj196/derekz87/2_zpscb843164.png

3. Once you have added a new host, download the client.

http://i272.photobucket.com/albums/jj196/derekz87/3_zps708d3979.png

http://i272.photobucket.com/albums/jj196/derekz87/4_zpsc4861cc2.png

4. After downloading and installing the client. Run it, then sign in with the username and password you have created earlier.

http://i272.photobucket.com/albums/jj196/derekz87/5_zps19c82fff.png

5. After logging in, click on edit hosts.

http://i272.photobucket.com/albums/jj196/derekz87/6_zps484b6030.png

6. Then make sure the host you have added earlier is checked, then click on save.

http://i272.photobucket.com/albums/jj196/derekz87/7_zps04227a32.png

7. You should be getting three ticks, if you are not sure, click on Refresh Now. As long as DUC client is running in the background, the client will update your hostname every 5 minutes with the latest WAN IP address.

8. Next will be setting up your router, please note that I am using a TP-link router, other routers will be similar. Portforward is also known as Virtual Server or vice-versa. Port triggering or setting a DMZ host will not work in this case this is because a few other software/web management app uses port 80 as well. Setting up a different/unused external port is the only way to redirect you to the "port 80" on your hashra controla correctly.

http://i272.photobucket.com/albums/jj196/derekz87/8_zps0cacaa83.png

9. Once all done, you can try logging in to your miner via your mobile phone on 3g network. Type eg. yourhostname.noip.me:4002

WARNING: REMEMBER TO CHANGE YOUR DEFAULT PASSWORD FOR MINER, ANYONE WHO KNOWS YOUR WAN IP ADDRESS OR YOUR NOIP HOSTNAME TOGETHER WITH THE PORT WILL BE ABLE TO CHANGE THE SETTINGS OF YOUR MINER.

GOOD LUCK setting up remote control.

P/S: Please feel free to pin this up or quote this if you think it's useful.

[jjj0923]

great stuff - thanks - yea Maurice is a very cooperative guy.

[crocko]

Hello !

What it is the real power consumption for a Lunar Launcher (14 MH/s) ?
HASHRA modified the numbers with each batch, so I am confused..

Any help here ?

[wellfried]

yea - I heard from Simon yesterday...

Regarding what?  It's been four days for me now.

[wellfried]

I finally got my y Lunar Lander today and it isn't working. I tried with a laptop (downloaded the software), and with the RaspPi that is included (which I had to power with another cable because it wouldn't join the internet - thanks to the thread for heads up on that); and on both *AS SOON* as CGminer starts, the unit shuts down. I get this error in the log on the Pi:

Icarus Detect: Test failed at /dev/ttyUSB0: get 00000000, should: 00038d26

Not feeling great about this.

My PSU is rated platinum and at 1300W - pretty sure that's not the problem. I have each plug isolated, so I don't think that is the problem.  Since the error is USB related, I tried swapping out the USB cable - no dice.

I am open to suggestions.

Has anyone heard ANYTHING from Hashra in the last few days?
well - don't use their power cable to power the pi - myself and other have had problems. In addition the ethernet cable they supplied did not work. In addition make sure you're nit plugging in the additional 2 wire plug from the pcie cable.

send a message to support@hashra.com - their tech guy is very responsive.

Thanks - I did take the forum's advice and used a different power cable for the Pi, so thanks for that.  I am using my own ethernet cable, and I can browse to the Controla interface.  And no, I am not plugging in the +2 on the PCI-E connections.  The thing powers up fine... makes lots of noise and even some heat... but then instantly shuts down once I ask to to do some mining...

So working with Hashra support, it appears I have a defective unit.  Now it gets interesting.  While the support team was responsive and proactive, it will be interesting to see how this plays out.  Hopefully Hashra views this as an opportunity to demonstrate excellent customer service.  Stay tuned...

After a few days, and just a few questions, support confirmed my unit defective.  I have sent it back to Hashra, at a significant cost.  Now let's see how they handle this process.  I've already lost 20 days *at least* because of the shipping "mistake" and the defective miner.  Really, really trying to stay positive on this one... would certainly be easier if Hashra met me half-way.

Every ASIC thread is full of stories like this.  I remember clicking pictures of KNC miners with the capacitors and other pieces just randomly falling out of the box.

(sigh) yeah, it's hard to keep the faith.  While Hashra has promised to recompense me somewhat with "store credits", I've yet to see any of them in my account, and as each day passes, LTC difficulty increases.  My broken miner is in transit, I'm out thousands of dollars, and the Hashra team just isn't too concerned about making sure I'm happy.  Put the credits in my account and I'd probably be naive enough to buy another miner!  Perhaps they're saving me from myself.

While this community is flush with optimists and helpful souls (I had so much fun setting up my GPU farm,and I learned everything I know on the fly), I fear the ASIC makers are preying on our good will and trusting impetus.  I just want the damn thing to work, and I'll buy more.  I am loosely planning to make a go of this as a small business.  So if one of these jackass suppliers would get their sh*t together, they might find themselves with a decent amount more biz. 

I'm just super annoyed because in my business, I go out of the way to make sure my customers are happy.  Then they come back and I make more money.  I thought it was a pretty simple tenant.  But perhaps graft and thievery are simpler.

Put my recent comments in a bad place...

I haven't heard anything from Hashra in over three days - has anyone?

Up to FOUR days now with no contact. 

You'd think with a defective miner in transit, and a jacka$$ on the hook willing to spend more money with them (mainly because of "store credits"), Hashra might have the courtesy to at least drop me an e-mail.  I've tried their Web Site and direct e-mail with not even a courtesy "FU".  So... pretty sure I've made my last transaction with Hashra.  My advice to the uninitiated is to steer clear. 

This "company" breaks their promises, delivers and then discontinues defective "equipment", doesn't have the courtesy to contact it's customers, only "refunds" losses with "store credits", and let's it's early adopters assume all the risk, and absorb the all the losses due to their incompetence or misdirection.

Disappointing.

[iikun]

Up to FOUR days now with no contact. 

You'd think with a defective miner in transit, and a jacka$$ on the hook willing to spend more money with them (mainly because of "store credits"), Hashra might have the courtesy to at least drop me an e-mail.  I've tried their Web Site and direct e-mail with not even a courtesy "FU".  So... pretty sure I've made my last transaction with Hashra.  My advice to the uninitiated is to steer clear. 

This "company" breaks their promises, delivers and then discontinues defective "equipment", doesn't have the courtesy to contact it's customers, only "refunds" losses with "store credits", and let's it's early adopters assume all the risk, and absorb the all the losses due to their incompetence or misdirection.

Disappointing.

So they have received your unit now?  Did you chk via tracking?  It might be more courteous to have replied to you but I'm sure they need to check out the unit before offering a solution.

[wellfried]

Up to FOUR days now with no contact. 

You'd think with a defective miner in transit, and a jacka$$ on the hook willing to spend more money with them (mainly because of "store credits"), Hashra might have the courtesy to at least drop me an e-mail.  I've tried their Web Site and direct e-mail with not even a courtesy "FU".  So... pretty sure I've made my last transaction with Hashra.  My advice to the uninitiated is to steer clear. 

This "company" breaks their promises, delivers and then discontinues defective "equipment", doesn't have the courtesy to contact it's customers, only "refunds" losses with "store credits", and let's it's early adopters assume all the risk, and absorb the all the losses due to their incompetence or misdirection.

Disappointing.

So they have received your unit now?  Did you chk via tracking?  It might be more courteous to have replied to you but I'm sure they need to check out the unit before offering a solution.

As I wrote, the unit is still in transit.  I still find it unacceptable not to contact a customer who is inquiring about the status and next steps while the equipment is in transit.  There is a tracking number.  A simple e-mail with next steps and a time-line goes a long way.

[davecoin]

Hello !

What it is the real power consumption for a Lunar Launcher (14 MH/s) ?
HASHRA modified the numbers with each batch, so I am confused..

Any help here ?

330 clock (stock) is 501 watts. The lowest clock speed is 250, at which the miner pulls 398 watts at the wall.

[loszhor]

I am disappointed in the customer service so far. I as well have not heard a word from Hashra since my order and my messages inquiring about my order status have been ignored and this will be day 3. When a costumer drops +$1200 they should at least be kept informed. So far it's just a silent treatment.

[crocko]

Hello !

What it is the real power consumption for a Lunar Launcher (14 MH/s) ?
HASHRA modified the numbers with each batch, so I am confused..

Any help here ?

330 clock (stock) is 501 watts. The lowest clock speed is 250, at which the miner pulls 398 watts at the wall.

Hello !
What it is your MH/s at  250 clock speed ?
Or what it is the power consumtion  at 301 closck speed  ?
BTW there is any formula for this calculus ? (MH/s - power cosumption - clock speed) ?

[davecoin]

Hello !

What it is the real power consumption for a Lunar Launcher (14 MH/s) ?
HASHRA modified the numbers with each batch, so I am confused..

Any help here ?

330 clock (stock) is 501 watts. The lowest clock speed is 250, at which the miner pulls 398 watts at the wall.

Hello !
What it is your MH/s at  250 clock speed ?

~11.1 MH/s

Or what it is the power consumtion  at 301 closck speed  ?

Not sure about 301, but at clock speed 291, LL hashes about 12.8mh/s at 444 watts.

BTW there is any formula for this calculus ? (MH/s - power cosumption - clock speed) ?

Not sure on that.



On a side note, my order from June 14th still says "pending".

[wellfried]

I am disappointed in the customer service so far. I as well have not heard a word from Hashra since my order and my messages inquiring about my order status have been ignored and this will be day 3. When a costumer drops +$1200 they should at least be kept informed. So far it's just a silent treatment.

Welcome to the club.  I think we all got spoiled on the cypto community which is, I think, pretty awesome... but I guess sort of easy to exploit.  It's just so short sighted...

[bogach]

Hi. How i can find Simon? I put my question about my order on the Hashra.com - but no answer 5 days. I think they do not have the goods, so they are silent.

[loszhor]

Yes, who is in charge that we can speak to directly since the official site itself does not wish to reply.

[ZigHash]

Good morning everyone! I have just gotten an email from Simon! They had a nightmare with the shipping company this past week and everything should be on schedule for this next week!
Thanks,
Jacob

[SickDoge]

Good morning everyone! I have just gotten an email from Simon! They had a nightmare with the shipping company this past week and everything should be on schedule for this next week!
Thanks,
Jacob

Good to hear!