What the OP said is what is going on.
I have filed with the following agencies since Dan Murtha has refused to refund me.
FTC: Reference #54876592
Denver, CO BBB case# 75225016
BBB PNW case# 10138457
Attorney General of Colorado (response received, no reference # other than my email. Did state they have received a few other complaints)
Attorney General of Washington (my state)
Attorney General of Missouri (incorporated in this State)
I initially asked for my refund and Dan responded rather quickly that my units would be boxed up and shipped the next day. They pushed my order up to the front of the queue, by passing many others with lower order numbers.
I informed him that I no longer wanted them and not to ship them. I received NO response until two days later I got an auto generated message with a tracking number. I then responded to MS that they have violated my rights under the consumer protection laws (specifically FTC Rule 435.2.c.1 which states: ( c ) To fail to deem an order cancelled and to make a prompt refund to the buyer whenever: (1) The seller receives, prior to the time of shipment, notification from the buyer cancelling the order pursuant to any option, renewed option or continuing option under this part; ).
Dan Murtha then responded "
"
Like that is supposed to make a difference. He acknowledged my refund request originally, in the evening. So that negates the "afterhours" claim.
I have also seen people say "well, they're an LLC, so you can only go after the company assets and if they don't have any, you're screwed." This again is not fully true.
While an LLC protects the owners from most lawsuits and damages, owners will remain personally liable for any wrongdoing they commit during the course of the LLC business. So since Dan personally decided to refuse my refund request, both the company AND he are liable if it goes to court.