First, I would like to sa you have a very good idea and a needed service for the bitcoin community and hope you stay on business for a long time.
However, my experiences of the BCC withdrawal (EURO card) is not very good; it does work, but not even close as fast as they promise. Regarding this, promising 1 hour withdrawals is clearly a lie; it would be better both for you and the customers to promise what you really can fullfill. To me it is more important to know
how long does it take, than to have card loaded in 1 hour.
If you would promise withdrawals to take 2 days, and fullfill it, I would be happily using the card. Now you promise 1 hour and the withdrawals last from a few hours to several days. This is really annoying. I never know when my card will be loaded. Could you just guarantee one hour in a day at which withdrawals will be processed?
I also understand that you are the firstcomers and thus users possibly tolerate worse service as promised. However, if you want to stay on the market when there is more competition, I strongly recommend to improve your processes.
I have to say this:
2. Fast ,1 -hour- top -free of charge withdrawals to BCC
Just isnt true. Ive withdrawn EURO to my visa card and almost 4 hours later status is still pending
Created on: 03.10.12 15:01
Last time it also took at least 5 hours (could have been more, I gave up checking and checked the next day).
Other than that I like your service, but its cumbersome and slow to reload the card. Send BTC to exchange, wait for 6 confirmations, sell BTC, withdraw to VISA, wait 4+ hours. It would be nice if this could be done automatically: have an address where you can send the BTC, they get sold automatically at market price and the balance gets added automatically to your VISA card. That way you could recharge it "on the go". Ideally this would work even without 6 confirmations for smaller amounts or "old" customers.
Plus its not a final stag of it. We are talking with our banks so we can make automatic withdrawals 24h/day, but its not easy. Plus there is conversion from EUR to GBP and USD. Once the new market will be activated there wont be any problems with the delays.