Here is my yet again submitted support ticket to Bitcurex.... proof that I still do not have my funds and that this mistake is CLEAR their fault.
So you are quick to call me a liar with out first investigating your self.
The bcc ref that you post to the bitcointalk forum does indeed appear to have the exact same amount of $ I transfered..... the PROBLEM IS that is NOT my bcc ref....it is not the one I have had on file on my accnt for months now.
There is a chance that it is an old one that use to belong to me, but once the cards reach the yearly limit I dispose of them and then change my BCC ref.
I ENCOURAGE you to check the BCC ref I have on my under my account and then begin to take steps to make this right ASAP. This is not fair that my funds are held hostage due to a blatant over sight on your part!
MY CORRECT BCC REF IS - *************
Wow. There is no doubt that it took too long and may have started off on the wrong foot, but Lukasz from Bitcurex has come through and solved the problem.
Was I angry and upset? Hell yes!
Did I have the right to be? If you ask me I did.... Here is my recount of how it went down:
1) Traded some BTC to Euro via the bitcurex platform
2) Edited my user profile on Bitcurex (months earlier) to point my BCC Ref # to a virgin BCC card.
3) Double and triple checked that I had the correct info in the BCC Ref field ....checked it four times even. Bitcurex had early growing pains with BCC ref issues.... I weathered that storm and was not gonna let it happen again.
4)"withdrew" the Euro the the BCC card via what looks to be the CORRECT BCC Ref # via the web page GUI
5)waited 2-3 days (over the weekend) for it to process.
6)Funds are showing "withdrawn" - to the BCC card via the account transaction list on the webpage.
7) I try to use the card at an ATM (one that will show me the account balance, because I dont even try to sms internationally anymore...never works)
8)BCC Card balance = $4.00USD
9)I wait another 24hrs = same thing
10) I submit a suport ticket with the issues at hand
11) I then wait (patiently) 8 full days before coming to this thread and screaming about getting ripped off.
Now. I DID deposit over a week end. I was informed it was also a Polish holiday that week. I tried to remain as patient as I possibly could until I felt that I had been slighted.
Once Bitcurex found me yelling on this thread it righty goes with out saying that they were upset I was tarnishing their reputation over something that they may not have even been aware was an issue until this point.
I submitted another support ticket - got called stupid (politely of course) and then the ticket was deleted from their support system.
I really and truly do understand that from their side I look like a loud mouth trying to scam them.
I waited a few more days and then created another support ticket (above) and tried to remain as calm as possible as I felt I had deduced what the issue was.
The web GUI was apparently showing the correct BCC Ref via my logged in accnt and yet SOMEHOW the deposit got submitted to another BCC ref (I can not confirm, but suspect it was an old used up BCC ref of mine)
Once I was able to point this out and beg bitcurex to do the right thing and acknowledge this was not my fault........
THEY STEPPED UP AND DID JUST THAT!!!!
within a few hours I was told that the funds were in the right place now. This has also been confirmed on my end.
Im not sure if Bitcurex was able to move funds like that...or if this was out of pocket for them, but I must truly truly say thank you for getting this right for me.