Bitcoin Forum

Hey,

It seems like @btc-e.com | @WEX-OFFICIAL is refusing me access to my own account. I've provided everything they've asked for but it seems like it's never enough. I have everything, from my last transactions to my account creation date. They have locked my account because of their new "policy" (if it's been inactive for a long time, it gets locked).

I even went as far as sending them a picture of me holding my passport with "for BTC-E" written on a paper.

They are asking for a minimum deposit using my older wallet account, which I no longer have access to (the wallet was used in 2012!).

I've been on and off with them for the past 13 months and it's becoming exhausting. So I'm all but convinced this is a poor excuse for scamming me.


Here's one of the dialogues we've had, one of many, over 13 months...


https://i.imgur.com/1Rz9LqE.jpg

https://i.imgur.com/0rXkR7x.png

https://i.imgur.com/6syrkJx.jpg

https://i.imgur.com/JSJVmvd.jpg

https://i.imgur.com/KJUDCJC.jpg

https://i.imgur.com/4K1xfOD.jpg

https://i.imgur.com/nxng51Z.jpg

https://i.imgur.com/PiEVB3u.jpg

I got locked before too by btc-e for 48 hours for resetting my password because I forgot my log in details, and they do not allow me to withdraw, after that incident, I avoid using btc-e for trading.

Seems that your case is more serious than mine

If you were inactive for a long time, why would you keep thousands of dollars there? It seems a bit odd. But assuming you're telling the truth, do they have any other reasons to be suspicious (other than inactivity)? Do you still use the same email, have you got the same ip? Was your account verified before? Have you made any fiat deposits, or only btc/altcoins?

What you can do is:

1- send a pm to their official profile (looks active) https://bitcointalk.org/index.php?action=profile;u=33012 and ask for a reply.
2- start a proper scam accusation, following this format: https://bitcointalk.org/index.php?topic=260073.0 include any relevant correspondence logs with them (screenshots). If the accusation is convincing, maybe one or more trusted, DT-listed members will give them negative trust feedback, hopefully forcing them to address the issue.
3- take a legal action against them (if possible).
4- regularly keep emailing, posting in their official thread and social media until they respond.

Thanks for your reply, pawel7777. I never onde had any problems with them since 2012, and I've only traded there. I've used FIAT and BTC, and everything went smooth. Reason why I decided to keep my BTCs there is because I never tought I would have any "problems" with my account, always tought they were a legitimate business. But ever since my account was locked due to inactivity (so they say) I've been in a battle with them. I've changed my email before, and even tho my IP has changed, my current one is still on the same exact spot (location-wise) as my previous IPs. I've sent them my old IPs and past transactions to the exchanger for a checkup, as well as what BTC address I was using at the time.

Reason why they don't want to unlock my account is simply because they believe I photoshopped one of the documents (a wallet transaction, which I had no reason to do so). All I did was cut the parts on the screenshot that were not relevant to BTC-E (later on I sent them the original, untouched version).

Also sent them a copy of my passport and eletricity bill (yes, that's how ridiculous things have got).

Can't have a decent argument with them ever since. I even proposed to meet them offline.

That's really messed up.

Looking at their trust page (https://bitcointalk.org/index.php?action=trust;u=33012), there were plenty of others with similar issues, same goes for their official thread in English (https://bitcointalk.org/index.php?topic=40889.msg4723405#msg4723405), last few pages are basically (unaddressed) scam accusations. They locked that thread and limited themselves to Russian board. I'm very surprised they haven't yet received red trust from any DT member.

Regardless, you should send them a pm (if you haven't already) linking to this thread and give them a chance to respond. If they don't reply within few days, you can contact few DT members (ie Vod (https://bitcointalk.org/index.php?action=profile;u=30747) and cryptodevil (https://bitcointalk.org/index.php?action=profile;u=224980) and ask them to intervene by tagging them as scammers. That may not force them to release your funds but at least it will serve as a warning to others.

---

It's worth to note that in their T&C they claim to be operated by "ALWAYS EFFICIENT LLP", but the latest available accounts of that partnership (for the period to 31 July 2015) show no trading activity and entire assets of only £100.

But since it's UK registered LLP, you could also report them to http://www.actionfraud.police.uk/ if you have no luck in getting your money back.

Thanks again pawerl7777. I have sent them a message the day I made this thread, but no reply so far.

I posted on their russian thread and I got this on my email:


New Personal Message: Deleted Post

You have just been sent a personal message by Bitcoin Forum on Bitcoin Forum.

IMPORTANT: Remember, this is just a notification. Please do not reply to this email.

"The message they sent you was:

A reply of yours, quoted below, was deleted by the starter of a self-moderated topic. There are no rules of self-moderation, so this deletion cannot be appealed. Do not continue posting in this topic if the topic-starter has requested that you leave."

Seems like they're deleting valid complaints. I don't know why bitcointalk.org still allows them to operate here...

Why haven't you given negative feedback to them yet? There should be some indications to let people know that they're having issues and failing to address them.
The last negative feedback given to them was in 2015, people would think that everything is fine now and that there are no problems.

They were active yesterday so I don't understand why they're refusing to comment on this.
Especially since they commented on a different scam thread last Dec 24. https://bitcointalk.org/index.php?topic=1722506.msg17284175#msg17284175

On the other hand, @OP, could you post the correspondence you've had with them?

It should lend some credence to all these and support your statements that there really is such an account and that you were willing to work it out with them and provide all they were asking for.

Yes, I can fetch some of the most valid arguments I sent them with evidence attached.

Here's one of the dialogues we've had, one of many, over 13 months...


https://i.imgur.com/1Rz9LqE.jpg

https://i.imgur.com/0rXkR7x.png

https://i.imgur.com/6syrkJx.jpg

https://i.imgur.com/JSJVmvd.jpg

https://i.imgur.com/KJUDCJC.jpg

https://i.imgur.com/4K1xfOD.jpg

https://i.imgur.com/nxng51Z.jpg

https://i.imgur.com/PiEVB3u.jpg

Seems like they still haven't reached out to me. I've sent them a message on the forum but nothing...

What was their response to the unedited screenshot? Did they accept it was legit or did they not respond at all to it?

They never mentioned that situation again, so I assume their either accepted it or ignored it. They moved on to a different question/request, which I answered/provided. After sending them a notarized document (which they could officially verify online), they never replied back. So basically I went through all their layers of questions, providing what they were asking for to some extent, but in the end they just ignored the ticket and further attempts to retrieve my account.

I really find it quite curious why they're refusing to even comment on this accusation.

Especially since I've seen two separate threads now, where they've cleared things up and resolved the issue, yet they keep ignoring this one.

You make your customers go through various verification procedures and ask for all sorts of documents.
Then when they comply with all these, you just cease communication. I'd know how I would feel if I were the one going through all these. Why even ask for notarized documents if it's of no use anyway.

@OP, have you sent Pm's to their official profile here and have you received any replies? They seem to have been active today, so it shouldn't be too hard to reply to PM's.

OP has sent a pm to the official profile, they still have received any replies though. Read the post above cryptodevil's.

Yes, I have. They haven't tried to reach me. I understand that they are overzealous due to their database being compromised, but I'm giving them details regarding my account and transactions that couldn't possibly be found on a database. I think they are right in being cautious, and I understand that, but it's been a bit over 13 months now and I certainly am out of arguments and options. I've gone as far as offer to talk with them IRL, assuming they don't waste my time. I've notarized the documents they have asked for, it's publicly available and has a commission number (#) valid until July 2017. Maybe the only viable option I have in the future, besides trying to find trustworthy people to support me here, is to hire a lawyer and try to sort this out on court.

I do hope it doesn't escalate to that. But it has been 13 months.
Also, as far as I know, there are no known offices, addresses or phone numbers for btc-e? (correct me if I'm mistaken.)
So, it would be hard(nigh impossible) to take them to court?

Perhaps you could try reaching out to the trusted members of the forum? See if they could help you speak to them or get an answer from them?

May I ask what your last correspondence with them was? Was it the one where you sent the notarized documents and you didn't receive any word after?

last time I tried to reach them was on the 4th of this January 2017 (this month). I'm forced to use new emails every time, because they keep ignoring any new messages. And the messages they send to the new accounts (every time) is a copy-paste of the same old "please provide "step1" "step2" "step3"", and after I send them they recognize the issue and ignore it.

Ok, yeah I've come across quite a few instances where people complain about BTC-E's poor customer service, but taking over a year to resolve this either way is not acceptable.

I'll tag them and see if we can't bring them into the discussion and get it resolved in this thread.

Exactly.
That red tag is truly awesome.

I hope more would help out with this because the way they are handling this (disregarding/ignoring) is just not right.
Their behavior just shows that they are willing to use underhanded means (ie. delaying, ignoring).

BTC-e, please resolve this matter:
https://bitcointalk.org/index.php?action=trust;u=33012

Thanks for your help guys. Hope they will reply, because I'm certain they already know about this thread.

Quick update: After a lengthily talk with BTC-E and providing some more information, BTC-E.com support offered to transfer the funds to a different account, since they said the current account cannot be restored (no idea why they cannot restore the account, but I'm good as long as they keep up their word).

They replied right after cryptodevil tagged them. I just think it's unfortunate that it has come to this, they could have solved it literally 13 months ago. I'll see how this will finish, since they promised to transfer my funds.


Source: https://i.imgur.com/Kmown5p.png

I was much luckier than you, but I guess since I had only about $50 worth of Litecoin on my account, they unlocked it pretty fast in one week (well, fast compared to your 13 month period).
Good luck.

Interesting news. I always found btc-e.com as a nice, clear and simple, reliable, user friendly exchange. Using them since 2013. (not keeping any coins there for months though) Always suggested them as a reliable exchange in this forum too. But what they've done to you is simply unacceptable. Now i'm fckin afraid to send my coins there even for trading purposes. And now btc-e.com is also removed from my trusted exchange websites list, now i don't trust any of them.

Never say that those things won't happen to me, It happens. It can happen you too. Always keep your bitcoins in your own private wallet where you have the full control over it.

Btw, seeing that cryptodevil helped to solve your situation is also very nice. God bless that dude.

Yes, they (btc-e.com support) got my hopes all high and now I'm waiting for them to deliver. All thanks to cryptodevil.

Lets just see if they keep up their word. If not, I'll keep this thread regularly updated since it's relevant to the public as well.

That's great news. I'm glad you finally got some answers. I hope everything's wrapped up soon. :D

@cryptodevil, thumbs up! You really did good. Nice to see someone helping out.

@btc-e, finally. Took you guys long enough. I expect this wouldn't happen again since it would be too bad to see a great exchange who's been around for a long time, lose its reputation. Regards.

Update: situation not resolved yet. They are going back to the same question already answered on the first screenshot of this thread...


https://i.imgur.com/5DKQnhC.jpg

Good to see they finally responded to you and promised to release your funds.


That's annoying, but you may be dealing with different person who wants to get a clear picture of the situation.

BTW was your gmail account deleted due to inactivity? What happens when you send an email to that account, would it bounce back as undelivered? If so, btc-e should be able to verify your story easily. If not, they have a reasonable reason to be extra cautious.

Hope all goes well. Let cryptodevil know when you successfully withdraw your funds (I assume that's what you want to do) and it would be nice gesture to offer him small tip for spending his time to help you out.

I was not using that email, I now use my domain's email as my primary since early 2013 (which I actually thought was associated with my BTC-e later on).

And yes, the email bounces back as undelivered: https://i.imgur.com/cdEI5nz.jpg

I will most definitely give a generous tip to @cryptodevil for his help, assuming that @btc-e.com delivers what they promised.

Op case is really strange, because i also used btc-e in early 2014 and after that i started using coinbase & blockchain, and occasionally go to btc-e and everytime they ask me to change my password because my password is old. They never closed my account because of inactivity. The thing is because May be closing my account is not going to benefit them?

Its always said never use exchange site as a primary site for storage of your BTC.

I never had any problems with them, until now. They're either being extremely paranoid, or incredibly sketchy.

Update: Here we go again, round in circles. I can only assume that this case is being handled by different costumer support assistants, and it seems like they have no sort of typification process. All it takes is to actually read the whole ticket and past messages, which isn't huge, to figure out what's happening, and what kind of crucial evidence was already provided. Or maybe they are intentionally going in circles to perpetuate this issue. I feel like they're putting me inside a labyrinth with no end.

https://i.imgur.com/EPq1nLy.png

From this it seems that they aren't gonna return you your money. Like yesterday they were agreed on returning you your money. But today seems they didn't even have any conversation with you.

Yes, it's very contradictory. When I first made this thread they wanted to resolve this by sending my funds to a different account (check previous posts), since they couldn't "restore" my account. Now they're being redundant again. I find this incredibly sketchy, since I had a considerable amount of currency that at the time wasn't really much (when bitcoin was less than ~$160-180) but now is roughly 5 to 6 times more its older value. I thought that BTC-e was trustworthy enough to keep my bitcoins there, trouble free, since I never had any issues with them. But I was wrong, was a bad decision, and now it's being a nightmare to withdraw them.

Their repeated fumbling of this matter is either down to an extremely flawed helpdesk response, incompetence or is intentional.

I'd like to think it is just a 'lost in translation' situation with poor communication among those who are responding to you. Otherwise the latter two scenarios would be alarming to say the least.

Have you tried requesting that the support person copy in a senior staff member to coordinate their response better? Point out that the normal identity documents, such as passport, drivers license and utility bills are internationally accepted standards of proof and that not being able to sign or send from a previously used bitcoin address is insufficient a reason for them to continue denying you your funds.

If they previously accepted identity documentation from you when you first used the account then they must accept them as sufficient proof for you to recover the account/funds. You've already said you're willing to skype them to prove you are the person identified by those documents.

What would make you think btc-e is trustworthy? Nobody has any idea who they are, you have to basically route your documents via god know's who, and there is nothing you can do legally if anything goes wrong. They are actually pretty good considering they don't really have to do be. They could disappear tomorrow and all we'd have are some crumbs.

And it's merry-go-round time, again. Have already sent them the screenshot they're asking.

https://i.imgur.com/5Dak5nU.png

Is that the entirety of the message? "it screens out of your wallet" sounds like either they are writing replies on an auto-correcting phone or they are relying on google translate.

Has any of the correspondence from them included the name of the person you are dealing with or has it all been sent as "BTC-E Support"?

Hi @cryptodevil

what you think of taking this issue to twitter and other media? Becuase by posting tweets by using btc-e hashtags, will surely hurt them? We can also make posts on different sites too? Doing this will surely gona hurt them and loose many users who already using this site.

I don't think spraying social media with anti-btc posts is going to help and it might actually hinder the situation at this time. I'm thinking there may be a language issue with their helpdesk staff, as well as it clearly not being the same person who is responding each time. So we need to make sure they understand that he keeps being asked things he's already answered and to assign a senior member of staff who can process the support ticket to resolution.

Steve, can you push that issue with them and asked them to make sure the same person handles the ticket because you have been asked the same things repeatedly over the last year?

I can try to do that. I cannot differentiate if it's another assistant, since they're all "BTC-E Support". But most definitely I've been messaging different assistants, no amount of stupidity would justify otherwise. Also, not having someone that speaks/understands actual English is very challenging if we consider they cater to an international audience.

One of the big down-falls about BTC-E is their Russia only language restrictions, if you were speaking russian I think they might have reacted better considering you could also call and chat etc etc... such a big site with no efficient support is a big downfall..

Exactly. I've linked them this thread on my ticket replies, and I'm certainly they've seen this thread already. That's why they offered to send the funds to a different account. But they're looping the situation (again).

Last time they replied was roughly 2 days ago. Lets see...

Situation still not sorted. They have sent the same message on the 20th saying they would transfer the funds to the new account registered on their support system, but they haven't done it (been 3 days now since their last message).

Plus, @btc-e.com deleted @cryptodevil's message on their official thread, which means they're aware of the situation at hand. They're turning a blind eye on this...

Dang. Does anybody think it would make a difference if we all tagged the BTC-e account with negative reputation and referred to this thread?

I posted the below in BTC-E's Russian thread and they deleted it without responding. I have since reposted it there and in their English thread.


@BTC-E Respond, don't just delete and ignore.

Not really, they already have loads of negative trust ratings, but those have no effect on the trust-score visible under the name. But one/few more from DT listed member(s) could be helpful. Where's Vod when you need him most...

Similar situation, except I withdrew everything except like $10 worth of LTC (might be worth more now, who knows). Their email support just wreaks of bad grammar (I'm guessing the support team are the stereotypical Southeast Asians). Gave up after every email reply from them took half a day each and every time it seemed like a new person was writing. I guess I'm lucky it's just $10.

It's been 4 days now since their last reply, and I'm positive they're aware of this situation (they deleted the post of @cryptodevil on their offical thread).

Update: it seems like they've answered cryptodevil's message directly on their thread, and "immediately" they send me a ticket message assuring that the process is being handled by the technical department for the balance of my account.

They have sent me this: https://i.imgur.com/fiGrusJ.png

"Дoбpый дeнь

Mы oжидaeм инфopмaции oт тexничecкoгo oтдeлa пo бaлaнcy вaшeгo aккayнт."


Which translates to: "Good afternoon, we expect information from the technical department for the balance of your account."

Now I'll just hope they actually do something.

Yeah they deleted the reposts but at least this time they replied in the Russian thread with what google translate says is:


Considering this ticket is over a year old I don't know what they would consider as a reasonable time before escalating it to public forum discussion. Keep at it Steven, if they haven't resolved this by the weekend I'll reach out to other DT forum members to add to their negative trust rating.

Been 3-4 days now since I've heard from them. I'll wait until Monday morning. If not, it's a complete scam from them.

I think you're a liar and a thief.
You hacked someone's credentials to btc-e and changed the email so that you could change their password and transfer the coins to you.
Why else would you hide your email? Because you think that anyone having it might try the same.
Scumbag! Did you expect that a forum member will help you to defraud some poor bastard?

And if your real name is Steven how do you speak fluent Russian?
I understand Russian and your translations are spot on.
Google translate woudlnt have translated the messages correctly.

Show a real ID with the names registered in the account (you can hide the sensitive data) + the document that support said was photoshopped.
Then when we will all see it and  we will judge if its real or not.
I dont see a problem with you showing a document with txid on it.
I think you faked it and this is all a desperate attempt to steal lots of money.

Why do I think that?:
We dont know your email;
We dont know your wallet address;
We dont have the txid;
We dont know where are you from;
We dont know why wouldnt you send a notarized ID.

Usually when someone has this problem they treat it with urgency.
And for some reason you waited for 13 months. That tells quite a story.
If I had a blocked account with thousands of dollars (as you claim), I'd hire a lawyer to visit the business address of btc-e with notarized documents proving ownership.
If you're genuine - just do that.
But you're not. You dont want a lawyer involved. Because you're not who you're pretending to be.

A few questions:
1. How much bitcoin did you have in your account before it was blocked (non-confidential info, available freely on the blockchain for anyone and any transaction);
2. What's the Blockchain Wallet address, associated with the account (another non-confidential detail available on the blockchain)?;
3. How do you know Russian so well?

My theory: you wont share the above details because the real owner of the bitcoins will find out who stole them.

FYI forum members, on top of everything:
Trust summary for Steven009

This user's password was reset recently.


Please check the comment he left for btce:
http://i66.tinypic.com/o5t14y.png

To summarize: very convenient, the "owner" has lost his email, phone number, skype, btce wallet and is unable to provide ID. Seems legit!
You people make it possible for scammers to thrive. Please be vigilant and ban this hacker from the forum!

I think you're an idiot who is spraying their ignorance all over this and other threads.

See how this works? Only I've actually got good reason to assert such and will explain below:

Nobody thinks his real name is Steven, you moron. Is your real name "krack-r"?

You might understand Russian but you clearly do not understand how to read English, particularly the parts where 'Steven' hasn't actually translated anything but has, instead, simply replied in English to what he believes is an accurate interpretation of what BTC-E support has said to him in Russian.


Firstly, he doesn't have to show *us* anything, especially idiots like you.
Secondly, back to your obvious reading comprehension problem:


Then, for some reason, you think you are entitled to all of this arrogant stupidity:
*You* don't see a problem with posting personal details on a public forum?
As I said, you're an idiot. 'Steven' is perfectly entitled to anonymity outside of the private information he is supplying to BTC-E themselves.

Also, as more evidence of your monumental stupidity and reading comprehension issues, which part of "I've been on and off with them for the past 13 months and it's becoming exhausting." sounds like he 'waited' 13 months?

Nobody gives a fuck what you would do, you're an idiot who doesn't actually read the content of threads before posting, remember?

ORLY? That *must* be more evidence of his guilt, right?
Idiot.



There, FIFY.

What you've actually done, through posting this same misinformed, ignorant bullshit post on THREE FUCKING THREADS, is to give BTC-E an excuse to continue pretending like they're justified in withholding this guy's bitcoin from him.

A guy who, let's not forget, *has* provided them with legalised document proof of his identity AND details of trade transactions from the locked account and anything else they want OTHER than the things he has already explained he no longer has access to which, contrary to your basement-dweller dumb-fuckery, does actually happen in real life.

What your epic display of stupid has done has resulted in BTC-E, 20 minutes later, sending me not just one but TWO of their rare replies to this issue:

^^^
@BTC-E No! This is unacceptable and unreasonable. No company has the right to demand its customers have to travel to resolve a problem, let alone to another country. You're behaving extremely unprofessionally.

The customer has all the identity documents you want, he has had them legalised, he can send you hard copies by courier if he has to.
STOP STALLING!

You should be ashamed of how badly your exchange is handling this situation. I'd be embarrassed to work for a company which treated its customers so poorly. Moreover I am finding this whole charade of obvious delays and excuses to be highly suspicious.

Oh, and by the way, @BTC-E - don't think I didn't notice how quick you were to label the dm you sent me 20 MINUTES after that idiot's post with the subject "Re: Fraud".

You appear to be looking for reasons to colour this situation as being one of fraud so you don't have to give him back his funds, yet you have not presented any evidence to support this accusation. If anything, it is your customer who is providing you with all the legal documentation you are asking for, to which you then go silent and reset the ticket back to the beginning by asking the same questions all over again. The only side behaving like they are guilty of attempting to defraud the other is you.

Either prove he is not who he says he is or give him back his money.

It is that simple.

OK, how may of the documents have you seen with your eyes?
Second, how does one NOTARIZE a document over EMAIL???
The Idea of Notarization is to see the Notary Stamp (which you could verify by CALLING THEM!) along with your names and address.

And I am kind of confused. Are you the owner of this bitcoin? Why are you so keen on not disclosing even txID? Perhaps you have multiple accounts here and you don't want other members to know!


and GOING TO VERIFICATION OFFICE IS VERY REASONABLE IF YOU HAVE 100S OF THOUSANDS OF DOLLARS

I am tired of scammers claiming of "bitcoin privacy". In this case it has to be broken, otherwise you would prove that you're a thief. A normal person wouldn't even be discussing this online. They'd just go and get their money back!!!

What you prove with your posts is that you're the main man in this long con!


Best way to prove someone wrong is to present evidence.
And the word of an unknown newbie, who doesn't disclose any information, not even txID over the word of one of the biggest exchanges is not a proof of anything else, but what a moron you are!
I don't care about trust rating in this forum, because there is no way to filter the bullcrap! Anyone could leave anyone else good or bad rating depending on their mood. But the fact is that people like you make it easy for scammers to steal bitcoins.
And what - you lost a ton of stolen cash, right!?

Someone might claim to have forgotten their email, but email, passport, phone number, skype...
Come on! Do you think everyone here is an idiot?

Throwing insults makes you look that much guiltier! And If I have to read this non-sense in order to save a honest person's savings then so be it!

Hey, mr 'krack-r', how about you use some of your m@d cR@kInG 5K177z to actually format your fucking posts properly and stop repeatedly full-quoting for no good reason?


*I* haven't seen a thing. BTC-E, however, obviously HAVE seen these documents in the private correspondence that has been going on between 'steven' and their support desk for the last 13 months.


Jesus fucking Henry Christ, how wilfully dumb do you have to be to continue posting your ignorance for all to see? He hasn't notarized them over email, he obviously had it done locally and emailed BTC-E copies of the notarized document!


Which part of the following are you struggling to understand?


The emailed documents have the notary's information they can verify themselves, that's what he's making clear in this comment that you either didn't bother to read or cannot understand.

This is not about bitcoin, this is about a centralised business withholding customer funds even though the customer has used internationally-recognised legal certification to prove he is the same person matching the identity records they already have on file for that locked account. If BTC-E have been given the information they asked for and have not provided any reason or evidence to suggest the notarized ID documentation that has been provided is false, but are continuing to refuse to release the customer's funds back to him, then this has much larger and far more serious implications for their client base as a whole.

So GTFO of this thread you idiocy-spamming mong.

~

krack-r is short for crack rock, not cracker, IDIOT!

Anything sent over email could be faked.
The official channel is regular mail.
Otherwise anything could be faked.
Original documents, notarized, not over email.

Lets put the cards on the table, here. Is he a shill account of yours? I'm wondering as to why am I arguing with you and not the OP? Unless you're the same person.

Mark my words people, if this money go into Steven009's hands within a few weeks the real owner will probably start a similar topic somewhere else.
Think how would you feel if someone steals your coins.
I am also stunned that you claim you haven't seen a thing, and you're siding with him. Why? He might not have been saying the truth. It's a thing humans do to cover their asses, when they do wicked shit.
In any case it appears that you know something no one else knows.
Since you're "the police" (almost peed from laughter) here.


Looks like you haven't read the previous posts and screenshots, provided by the scammer:
Just a reminder. He claims that he notarized the screenshot, showing him sending the coins to the address. This is not serious. He denied sending the passport.
And once again - if he is saying the truth it's simple - just send notarized documents via regular mail (stamped and everything) and the whole thing goes away.

The resistance from doing the above shows that the person is not genuine. Means he has something to hide.
Anyway - I hope the real owner figures it out before it gets too late.

The fact that he didn't file a complaint with the Police, or another institution is very fishy.
Extremely fishy I'd say. A normal person wouldn't wait for 1 year. If the exchange delayed replies, someone who actually owned the money would have went berzerk, and would have sent a lawyer.

Where did you get that from? Can you post sources for your claims?


Says who? Nothing in this thread suggests that btc-e were not happy with whatever Steven009 provided them as 'notarized documents' and nothing says what they actually want him to provide in order to release his funds. Are you affiliated with btc-e and have some inside info or just trolling?


Well, that's the problem you're missing, the account (together with the funds) is locked. So whoever the real owner is, he will face the same issues. The original email address associated with the account is closed by google (emails bounce back as undelivered), and (from the screenshots) it looks like btc-e consider test transaction from old wallet and memory of some 3-year old conversation as a legal proofs of identity (which is laughable) and values them more than officially recognised proofs of id/address.

There's always a possibility that OP is trying to pull a scam, but it's pretty trivial for btc-e to come to this thread, clarify and disprove the accusation. I can't see why wouldn't they do that. They've already shown they: 1) can communicate in English and 2) they care about the accusation and negative trust rating. So what's the problem? Your low-tier shilling posts don't do much good for them.

I understand that you're entitled to your opinion, but you're definetely going too far with this statement. First of all, the email was never changed, BTC-e offered to send the remaining funds on my account to a different one (new account). So there was never a password request nor change prior to my ticket. This proves that you hardly read the thread, or keep up with any information in it. I might just think that you're trying to cause a reaction or trying to whiteknight BTC-e's actions.


I'm Steven and I'm not russian, nor do I speak russian. Copy the same exact words I've posted in this thread (messages sent from BTC-e support staff) on Google Translator and you'll have EXACTLY the same outcome. Once again your statements prove to be false, since you didn't bother to copy the russian sentences to Google Translator and check them yourself.


Yes, that seems quite reasonsable, right? Let me just post the ID and peripheral information regarding my account, from a seemingly/publicly compromised currency exchange website, so that a thousand Stevens try to reach them. That seems very logical, indeed.

I have sent them a legal document signed by a notary with a comission number (##) that can be verified online. You're certainly suggesting that I post that information, which is confidential and gives a higher risk of someone compromising my account, here, right? Once again you prove the great piece you are.


They don't treat every case with urgency, and the amount of complaints they get on and off forums justifies my statement. And waiting was the only option, I had to wait 13 months rather than "voluntarily waiting". Plus, at the time bitcoins were not as valuable as they are right now or a month ago. A couple of thousands turned into even more thousands in a matter of days. Isn't that a motive enough to give a bigger crap about it?

And last but not least, I sent them the notarized documents proving my ownership. I actually sent them 7 times the same document, which they all ignored UNTIL I made this thread.

Just from reading all of your statements, it's easy to conclude that you haven't read the whole thread, nor updates, nor comments. I highly believe that you're trolling.

I'm completely sure they have verified or attempted to verify the document already. The notarized document states that I presented myself with such information in the presence of a legal agent. The comission number can be easily verified online by them.


So you're saying that I'm cryptodevil? I'm starting to believe that your delusional behavior is a poor excuse to mask BTC-e's actions. In fact, I'm fairly positive that you're actually associated with them. It's very unlikely that after you posted, they replied 20min later. They're horrible with timing so this all seems like a charade. Correct me if I'm wrong, but the timing is unreal.



Ok, so lets read this again. You're saying I have "100s of thousands of dollars", something I've never stated. I don't have "100s" of thousands of dollars, because if I had, I wouldn't be here talking with you. But lets follow your logic and assume that the money in the account has HUNDREDS of thousands of dollars. If all the money is there, how can I "use" it to "fly" to their office? Remember, the account is locked. That is most definitely your best comment.



Once again you're claiming that cryptodevil and I are the same. Any more conspiracy theories?



Which has been done. But I forgot you can't read past 2 sentences.



Yes, because every "unknown newbie" has the obligation to be silent. If it wasn't for these people helping me, we wouldn't know the poor, embarrassing level of support that BTC-e presents. One can say after this experience that they are incredibly dodgy, to say the least.


I know exactly the email in question. I know exactly when the email was created, just not obtainable. And most likely the password used. I know exactly when I created the account on BTC-e. I know exactly what wallets I used, and what currency and amount I used to fund my transactions inside the exchanger. I know exactly what skype I used. I know exactly what kind of picture I sent them in May of 2015 holding my PASSPORT and a paper saying "For BTC-e". For the love of God, can you just read the Goddamn thread?


Great, then start helping?

We have proposed to the user to return his money in his deposit or withdraw bitcoin address!
User refuses!

My theory is that he is trying to steal some unsuspecting member's account for himself.
The victim might not even know about this since the email address was changed.

I havent used btce in a while, but as far as I remember there is a withdrawal confirmation link sent via email.
Perhaps thats why he changed the rmail.

Fact is - he changed email, he doesnt have access to Skype (he could change the pw if it was forgotten but he doesnt have access to the email; convenient), he refuses to send a small deposit from the original wallet that he could also restore access to; he doesnt send notarized passport and he refuses to go to a verification office.

Yet for some reason he asks for help here instead of a lawyer and cryptodevil is helping him again - for an unknown reason.

I think that if he wants help from strangers he has to prove to those strangers that he didnt steal the coins.

He cant do that.

OK. So you acknowledged it's his money, that's some progress.
Did he refuse, or did you ask for the address from that old wallet he no longer has access to?

For us, your verification is
1. Your access to the purse from which the deposit was sent bitcoin
2. Your access to the purse which had been withdrawn bitcoin
3. Your e-mail
The rest of the data you provide during registration is not, and to use them as we can not verify.

So why the hell did you ask him to provide all the personal info? You were just trolling him?

Ownership of private keys (access to wallet) is in no way proof of identity. What happens if I was to deposit bitcoins to btc-e account directly from other site (casino, other exchange etc), would you consider other site's operator as a legal owner of my btc-e account?? Or what if I bought some btc for cash and asked the seller to send them directly to btc-e?

As for the email, you can verify that the Google account was closed.

WTF is wrong with you? Do you have any at least semi-inteligent staff member who could properly assess the situation? As of now, you just openly admitted that you intend to defraud the owner of his funds.

If the user can not provide the correct information about which we have written above, how can we trust him?

By asking for scan of id document + proof of address? Did he refuse to provide those?

The user has no access to email or to bitcoin wallets.

No offense but it's like talking to the wall. This is going nowhere.

Again, if so, why have you asked him to provide all the additional info?

Again, you can verify that his email account was closed. Just send a test email and you'll get 'undelivered' message. Now you know his not lying.

Again, if I send few satoshis to someone else's btc-e account, would you consider me as a rightful owner just because I can prove ownership of sending address?

Ps. Which country's law are you subject to? What you're trying to do (deprive someone of their funds) just because of lost email access is illegal pretty much everywhere. You need to have procedures in place to cope with such situations.

We have currently:

1. Mail a user deleted on gmail due to the fact that someone is trying to hack it.
2. The user has no access to the purses from which the bitcoin transaction
3. The user claims that his Skype also deleted in which we communicate with him.
4. The user wrote to us constantly with new e-mail: (steve***@safe-mail.net, stevenwag***@hotmail.com, stevenwa***@gmail.com)
5. The user claims that he does not have access to the wallet, the question from this screen https://i.imgur.com/vppQXmB.png we have the original of the file and in the file properties is written that it is made in Photoshop versions CS6?

All these facts indicate that access to the account is trying to get a fraudster.


We are waiting for comments from the user on all issues!

You don't get it!
Anyone could claim ownership if they grant the "scammed" user this account. What do you mean by "he's not lying"? Anyone would lie for thousands of USD. Especially if it's in bitcoin with no paper trail.
Why wouldn't the user share at least the transaction ID? Or the wallet address? I still don't get that. As far as anyone knows there is not yet a way to crack wallet private keys, that wouldn't take 100000 years.

The only way is through Gmail. If the names of the original Gmail account are identical with the names on the notarized Passport copy - that would be a proof enough.

Otherwise it's the user's word against the exchange. And the fact that the Gmail was suspended is not a proof of anything.

I agree that BTC-e should have a compliance procedure in such cases.

I propose simplicity - require a phone number with 2FA enabled on registration. Simple. No one (yet) could duplicate a phone number. At least not to my knowledge.
If a user wants to change their email - you send them a Google Authenticator/Authy/Other similar app code - and they verify the request with this code.
Pure and simple.

Why would a "victim" leave thousands worth of bitcoins to be claim by someone else? If the account wasn't mine, I believe that it would have been recovered a long time ago.


The email was never changed, it's still the same. It's just not usable. They have confirmed that the email was deleted by Gmail since they could send a message there and get an invalidation "bounce". Cannot be recreated nor used, permanently.


Fact is, I never changed the email. I sent them what skype I used to communicate with them, but it's not accessible because it's associated with the deleted Gmail. It's impossible to send a small deposit from the original wallet since it was used in 2012 and 2013, we're in 2017 now. And I have sent them a notarized document that proves that I was PHYSICALLY in a legal office to sign my declaration. Also, the email associated with my BTC-e account contain my first and second email, which serves as complementary evidence to justify my claim (yes, I did send them my passport, AGAIN, yesterday).


They operate in a shell company @ UK. Their legal company is operated by a signer from some random country that is the director of atleast a hundred different companies. Good luck trying to reach them. The best option is to go public.


I already did, by exposing BTC-e inability to comprehend common sense and logical behavior.

On a side note, you have intentionally posted misinformation on this thread with the attempt to give credibility to BTC-e, even tho you have absolutely no valid arguments and were already proven to be wrong by numerous people.



Your offer is ridiculous to say the least. You have offered to send the funds to a bitcoin wallet that the last time it was used was in 2012 and 2013. In fact, all the wallets that were used there were from ages ago since you have locked my account for a considerable amount of time now, or am I wrong? You are conveniently choosing the most ridiculous options, even tho you know the nature of this situation. You are intentionally ignoring the knowledge of my transactions, specific details containing my information and details of my transactions to the exchange. Unless I have access to your servers to filter the transaction details of my own account, how else could I know about such details? You are ignoring that, which is the most logical thing in this whole conversation.

Also, it was you who asked for a notarized document, a copy of my passport and a picture of me holding a paper saying "For BTC-e" while also holding my passport in the other hand. Why would you ask for that if it's labelled as "invalid" in the retrieval process?



1. The email was deleted a long time ago, way before I even contacted you.
2. The bitcoin wallets ONLY used in 2012 and 2013, never were they used recently.
3. The Skype was never deleted; was associated with the deleted email.
4. The reason why I wrote to you using different emails (which I have already stated in this thread) is because you kept ignoring my tickets for weeks.
5. The screenshot is cut and filtered to only show what you were asking; the screenshot was sent in 3 different versions and formats. You acknowledge that in your later ticket that the nature of the screenshot was on longer an issue. That's why you offered to send my funds to a different account.

Now I have some questions for you:

1. Why have you been ignoring me for the past 13 to 14 months, and are just now replying after I accused you of scamming?
2. Why did you requested all my personal information, including copy of passports, utility bills and picture of me holding a paper and my passport, if it's not valid as proof of evidence?
3. Why did you say that you couldn't "restore" access to my account, but were willing to transfer the funds to a different account?
4. Why are you acting so defensively, when all we want is for you to come clear on your actions and contradictions?
5. Why do I think that someone from inside your team actually stole my funds, and you're trying to cover up?

Why would a "victim" leave thousands worth of bitcoins to be claim by someone else? If the account wasn't mine, I believe that it would have been recovered a long time ago.


The email was never changed, it's still the same. It's just not usable. They have confirmed that the email was deleted by Gmail since they could send a message there and get an invalidation "bounce". Cannot be recreated nor used, permanently.


Fact is, I never changed the email. I sent them what skype I used to communicate with them, but it's not accessible because it's associated with the deleted Gmail. It's impossible to send a small deposit from the original wallet since it was used in 2012 and 2013, we're in 2017 now. And I have sent them a notarized document that proves that I was PHYSICALLY in a legal office to sign my declaration. Also, the email associated with my BTC-e account contain my first and second name, which serves as complementary evidence to justify my claim (yes, I did send them my passport, AGAIN, yesterday).


They operate in a shell company @ UK. Their legal company is operated by a signer from some random country that is the director of atleast a hundred different companies. Good luck trying to reach them. The best option is to go public.


I already did, by exposing BTC-e inability to comprehend common sense and logical behavior.

On a side note, you have intentionally posted misinformation on this thread with the attempt to give credibility to BTC-e, even tho you have absolutely no valid arguments and were already proven to be wrong by numerous people.



Your offer is ridiculous to say the least. You have offered to send the funds to a bitcoin wallet that the last time it was used was in 2012 and 2013. In fact, all the wallets that were used there were from ages ago since you have locked my account for a considerable amount of time now, or am I wrong? You are conveniently choosing the most ridiculous options, even tho you know the nature of this situation. You are intentionally ignoring the knowledge of my transactions, specific details containing my information and details of my transactions to the exchange. Unless I have access to your servers to filter the transaction details of my own account, how else could I know about such details? You are ignoring that, which is the most logical thing in this whole conversation.

Also, it was you who asked for a notarized document, a copy of my passport and a picture of me holding a paper saying "For BTC-e" while also holding my passport in the other hand. Why would you ask for that if it's labelled as "invalid" in the retrieval process?



1. The email was deleted a long time ago, way before I even contacted you.
2. The bitcoin wallets ONLY used in 2012 and 2013, never were they used recently.
3. The Skype was never deleted; was associated with the deleted email.
4. The reason why I wrote to you using different emails (which I have already stated in this thread) is because you kept ignoring my tickets for weeks.
5. The screenshot is cut and filtered to only show what you were asking; the screenshot was sent in 3 different versions and formats. You acknowledge that in your later ticket that the nature of the screenshot was on longer an issue. That's why you offered to send my funds to a different account.

Now I have some questions for you:

1. Why have you been ignoring me for the past 13 to 14 months, and are just now replying after I accused you of scamming?
2. Why did you requested all my personal information, including copy of passports, utility bills and picture of me holding a paper and my passport, if it's not valid as proof of evidence?
3. Why did you say that you couldn't "restore" access to my account, but were willing to transfer the funds to a different account?
4. Why are you acting so defensively, when all we want is for you to come clear on your actions and contradictions?
5. Why do I think that someone from inside your team actually stole my funds, and you're trying to cover up?

Wow, you just proved my theory.
What would you say about this - https://blockchain.info/address/16Ra2jxaZBPF5thJskKuABwAr3wZPgzgZc

I see a 499BTC transaction. Where is the 480BTC transaction on the screenshot exactly?
That's 19BTC difference.

Please explain this!

I'm tired of repeating myself to you, but I already stated the obvious numerous times. The wallet screenshot was formatted to better enhance the obvious to BTC-e support staff, as mentioned before. But I'll quote myself once again.


Again, I sent them at least 3 times the same unedited screenshot with the full transaction/s, dated 2013. They have already confirmed that same information, and they worked around a way to give me access to my funds by transferring them to another account. But ironically after you jumped in, 20 minutes later they sent me a reply with the opposite, even tho you added no valuable arguments nor consisting evidence of otherwise.

But I'll play along with you and your inert arguments just for the sake of closure. Lets pretend that your poor judgement has actually any weight in the outcome of this, and lets just pretend that you're not ignoring the valid facts that we've discussed in this thread.


@krack-r, I would like you to quote me on this to make sure you understand your statement (quote above) and my following statement.

@btc-e.com, did you or did you NOT receive a notarized document with a valid commission number (##), the same commission number that you get by being PHYSICALLY present to a Notary Signing Agent with proper documentation (not the kind of commission you get from online notarization)? And, does it or DOES IT NOT state in that same notarized document the first and last name of the claimer? And, does it or DOES IT NOT coincide with the same first and last name used on the email ID itself originally registered on your currency exchange website?

If @btc-e.com denies the information mentioned above, I'll personally send it to a third-party trustworthy enough to analyse such information and give their verdict. If @btc-e.com agrees with the information mentioned above, then according to your own judgement you have no other option than to believe in me.

Regardless the outcome, the information will be proven either by a third-party or BTC-e themselves, which will render your contribution in my favor.

If you could do a screen from a purse means you have access to it right?
Screen purse was made in 2016, why do you say that you do not have access to it?
We offered you return your account balance to the address from which were sent bitcoin!
Why do you refuse our offer?
How do you screen a purse? if you say that they are not user since 2013?

:facepalm:

Steven has said multiple times that he no longer has the private key to that address so why do you keep asking why he doesn't want you to send his money there if you already know this?

Why do you find it so hard to believe that somebody would no longer have private key access to a wallet from four years ago?

If your records show his identity details and he provides you with legally-certified identity documents matching those details to prove he is the same person then you have no legal basis to continue withholding his funds. You sure as shit have no right to demand he fly thousands of miles to fucking Moscow to do, what exactly, show you his identity documents all over again?

Why ask him to meet you in Moscow? What can he do in front of you in Moscow that he can't do through court-recognised legal processes, such as legally-notarized identity documents?

Do not leave the answer!
User painted purse in Photoshop! Do you think it's legal?
The user attempted to deceive us gave false screens purse.

What the fuck is wrong with you people?

How many times does he have to say the same thing over and over again about that 'photoshop' issue?

He already explained that the first time he sent you the image he had edited out the information that was not relevant to the ticket. You then accused him of sending you a photoshopped image, to which he explained why he had edited the picture, but he then resent the same image WITHOUT EDITING afterwards.


Also, why the hell are you sending me messages in Russian?

Are you even the same person using this forum account? Because if not that would help explain why you're doing such a terrible job at understanding this support ticket.

According to google translate, the above Russian means:

So you are claiming he doesn't know 'where he was visited bitcoin and which he sent them'? Because that doesn't even make sense in English. You need to get somebody who can speak both languages fluently enough to understand the facts of this case to resolve it properly.

I get that you don't know English very well, that is fine, I don't know Russian at all, but the fact is you are running a business with many English-speaking customers so it is critically important to have somebody on staff who does.

No, it means I HAD access to it in 2013. I took a screenshot of that transaction on the same day to prevent future complications, had it emerged, because it was a considerable amount of BTC I was depositing. I understand your concern regarding the date of the screenshot, but I already explained to you in detail, thorough your support platform, why is it dated 2016. The document was uploaded to the modifier platform on that year and date. That was the reason why I sent you the original, uncut version dated much earlier. You understood the nature of it, accepted the older screenshot and never questioned it again until now. You are asking exactly the same questions for which I already gave the answers to. I understand that some of the information might have been lost in translation due to the fact that there are multiple assistants from your side dealing with this situation and a language barrier. But I'm willing to go back to ground zero (once again) and provide the necessary information that I've already provided since day 1, assuming that you get just one assistant to deal with this situation. Mixing up a multitude of people will only make this situation even more confusing.


I didn't adulterate the screenshot to make it look more reliable or to defraud you, I rendered it so I could show you that specific information from the screenshot. After that, you accused me of photoshopping, which is fine since I had the original to show you. I sent you the original afterwords, and you never mentioned it again until NOW.

Lets go through the whole process again. In your Terms of Service, in the "Identity Verification" section, you comply with AML/CTF recommendations. Let me quote you: "[...]To comply with AML/CTF recommendations, we require our clients to verify identity by providing scanned copy of ID and scanned copy of utility bill or a bank statement which should not be older then 6 month. Copy should be in good resolution and colored."


Also quoting on your knowledge base (Article 3): English > BTC-e.com account > Logins, passwords and data recovery > I forgot my email and can't log in to BTC-e. How can I recover it?

"If you can’t access you email for whatever reason, please create a ticket to our support with the following information:

• your username and registered email (the old email);
• your transaction history (at least the last three (3) transactions);
• the methods of deposit;
• the history of IP entries;
• the new email you’d like to use in your account."



And here's what I've already provided, and can provide again:


1. Information about the last transactions to the exchanger;
2. Information about the acount (Login & Email):
3. The IP I used inside the exchanger (Login & Withdrawal);
4. Documents (passport, ID & Utility Bills);
5. Physical evidence of the passport while holding a paper saying "For BTC-e";
6. Notarized document signed by a legal agent with a valid commission number;
7. Screenshot of the wallet used for DEPOSIT in the exchanger (2013);


Most of this information cannot be obtained by a third-party unless they have access to the servers. So unless I'm someone from the inside of BTC-e, there's no way I could have access to such detailed information.

It is quite apparent that a number of BTC-E staff have been, and are, involved in this support ticket mess, given the absurd amount of repeated questions and requests for evidence that Steven has provided again and again.

I would ask that BTC-E provide a contact email for Mr Andrii Shvets, who either is the beneficial owner of BTC-E or is his legal representative.

That way this issue can be resolved according to your own terms of service, by the one person who definitely has the authority to handle it through to completion.

You realize that fraud is a crime, right?
Although it's believed that BTC is untraceable it actually is. And WHEN (not IF) the real owners realize that they've been defrauded with 499Bitcoins - they are going to the cops.
When this happens you're going to jail too! No one cares about your position in this forum.

You stand by, and assist a criminal. If he really is who he claims he is - he better comply with the rules to get the coins back.

Otherwise - just stop this, before you get into a world of trouble.
No one would care for a couple of hundred bucks, but when it comes to lots of cash, the police actually investigates it.
And since it is regarding a huge amount of money, this might get into Interpol, no matter if you're Russian, or not.

So better think before you act!


And for the Scammer himself:


The next thing I better read from you is - OK I will comply.
And you better do it. Otherwise - I am sending an anonymous tip to the police.
BTC-e is not on the hot seat here. You are.

Why? The above is not a real proof of anything.

For instance - how did you get the bitcoins? Did you mine it? If you did - can you prove it?
People get grilled here for 50$ worth, and you just expect everyone to believe you, because you're pointing a finger to one of the oldest exchanges.
Contrary to you, though, they've been doing this for 6 years successfully. So I think they're way more credible than you!

Again - this is major fraud, and anyone assisting you is an accessory after the fact!
Not just fraud, but money laundry too! The address that you provided before has very shady activity.
Coins were sent to hundreds of addresses in the matter of hours.

So again - if you're the real owner, instead of writing bullcrap on the internet - just go face to face, show them your documents and get your money.

Do you think that if a bank blocks your account you will be able to send them an email and expect them to unblock it? NO!
It is the same with this case because it is for a MASSIVE amount of money, that no one could ignore!

I have absolutely no problem in involving the police or a private investigator. Also, you haven't quoted me on what I asked you too.




Answer this.

This is not going to happen online.

The official way of communication with financial and other institutions (which btc-e is) is through Regular Mail.

Mail them a Notarized copy of your passport - the full document, not just the first 2 pages, and you're all set. I don't see what the big deal is. We're talking about 450,000$...

Are you kidding me? This isn't happening in a forum!
I will not let anyone being scammed of that amount of money. The easiest way is to comply.
No commision numbers, no bullcrap screenshots, no photos of documents, no selfies.
The good 'ol - copier and notary + regular mail would do.

The whole process will cost you 200$. Now if you don't even own 200$ to notarize 1 passport and mail it, how can you be credible? Why would anyone believe you actually own half a million dollars?

It is really simple for you - Mail them a Notarized copy of your passport - the full document, not just the first 2 pages, and you're all set. I don't see what the big deal is. We're talking about 450,000$...

This is the 10-th time I advise you to do this.

If you do it, and they unblock your coins, I will personally apologize, and delete all my posts and topics regarding this.

Otherwise - you're a fraud and you're reported to the cops. So what's it going to be?

Sorry, but this simply is not true; I own businesses across three different countries and I do almost all my "communication with financial and other institutions [...] through" the internet and not snailmail...


You do understand that during 2012 the average BTC/US$ price was less than $10,-!?! Any comparison to "own[-ing] half a million dollars" is just funny.

I don't get you people. Really.
Some guy comes here and claims an account, while he lost the gmail, phone number, skype, wallet, doesn't want to send his passport notarized over Regular Mail and yet you believe him?
Why?

This is not rich vs poor. This is honest vs dishonest.
I do not believe a person, who, instead of chasing his HALF A MILLION FREAKING DOLLARS
explains how he was scammed online...
This is retarded. I won't let a hacker, or terrorist stealing an unsuspecting person's bitcoins.

My theory is that this account hasn't been used for a while. The owner might have even died. In any case the rightful owners of the money are the people that are able to provide a viable proof of ownership.

WHICH STEVEN009 REFUSES TO DO!!!

And BTW, "the wallet wasn't used since 2012" is not a proof of anything! Nor is the exchange rate of Bitcoin then and now.

If he could use the Gmail - fine. If he could use the registered phone number - fine. If he could use the skype - fine. If he could send 1 satoshi from the old address - fine.
But he can't do any of these things. So the only way is to prove who he is - offline. The old "hard copy" way.

Otherwise - the guy is a fraudster. And this is a major fraud!

And regarding your example. Sure if you have an accountant, or phone banking - you could communicate electronically, but you would have to AUTHORIZE this with a phone password - provided by the bank.

However, if they block/freeze your account - you would have to go physically and check this on your own.
Also, a question - if you had 480BTC would you wait for 13 months to claim it? Would you type nonsense on the internet, instead of getting your coins back?

He didn't wait 13 months to claim the account:
I've been on and off with them for the past 13 months and it's becoming exhausting. So I'm all but convinced this is a poor excuse for scamming me(taking form the OP)..
Also, I thought that notarized documents were proof enough of ownership.

MAN! I am reporting this to the COPS!

HE SENT A NOTARIZED SCREENSHOT OF A BTC ADDRESS OVER EMAIL!
He refused to send a notarized passport!

Read the freaking topic, dude!
"I've been on and off with them for the past 13 months"

Yeah, very credible. Chatting online like a jabroni for 13 months instead of just notarizing your passport and get it over with in 2 weeks!

AGAIN PEOPLE - IT'S ABOUT 480 BITCOINS ~ 450,000$. That is a HUGE lump of money. Even for a rich person!

Report it to the cops, he said he has no absolutely problems with that..

Let us know how you get along.

He did send the notarized documents that they asked for(if they didn't ask for a passport, they(steven) doesn't need to provide one): I've notarized the documents they have asked for, it's publicly available and has a commission number (#) valid until July 2017(taking from https://bitcointalk.org/index.php?topic=1739698.msg17487530#msg17487530).

I don't know where you got the idea that I wasn't able to comply with "Regular Mail" over my notarized document? Please quote the exact phrase where I said I WOULDN'T comply with sending them a physical copy of my notarized document? Once again, you prove to everyone that you're not reading this thread, you're just spreading misinformation to cause unnecessary drama. I understand you're trying to help your friend (@btc-e.com), but you're not helping him. You're just making them look even more ignorant.

Now make sure you read this: I have absolutely no problem with complying/sending a physical document to their official address.


What amount of money are you talking about? Your accuracy is off-limits, the account doesn't contain the exact amount of 480 BTC or 499BTC. As a matter of fact, I actually believe that someone from BTC-e actually "cleaned" the account, that's why we're having this kind of issue. That was a transaction made to the exchanger YEARS ago when BTC price was a fraction of its current price, do not mix past and present as factual arguments for this case. I've transferred thousands of bitcoins in early 2011, worth less than $1 per BTC. By your statement, because I transferred thousands of bitcoins in 2011, I am a millionaire in 2017. You're being just a little bit delusional.


I think I never excluded that possibility either. That never posed as a problem to me.

@btc-e.com is operating under "ALWAYS EFFICIENT LLP" and the person responsible is "Andrii Shvets", who has significant influence or control. How about we both get in contact, me and that person, and bring our lawyer along? I'm sure we could work something out.


I'll let @btc-e.com decide on that. If they come here and require a hard-copy of a notarized document, I will comply with it. Like I've been doing with everything they've asked. I assume that you're friends with at least one of their staff members, so can you please be uselful for once and ask them if that's what they want? A physical, legal document? Because that can be arranged. And that will be even easier for them to have it verified by a lawyer.

But if I provide that same hard-copy, and it happens to be legitimate, and they still refuse to let my funds go, we should let the whole community know that they're scamming me.

If what you say is true - I made it real simple for you.
Mail them your notarized passport and get it over with.

@OP - can you please confirm that this is in fact a screenshot that you sent BTC-e to help "prove" that you are in fact the true owner of your account? If this is the case, then I may have something that may very much strengthen the case.

If you can get them to post here that that's what they want, I'm more than glad to comply. Just want to make sure that they'll publicly request that specific document.


That might be a redirecting address from within BTC-e, but most definitively I know what wallet was used to make the deposit. But here's a more detailed resolution:


https://i.imgur.com/rFkcCt8.jpg

My question is, did you send btc-e a screenshot that resembles this picture? https://i.imgur.com/vppQXmB.png

I think they might've cut it for demonstration purposes, but I do have the original if it helps?

Can you either post or PM me the original of what you sent them? It would help if you do :)

I am now confident that the OP is a scammer attempting to steal coins from btc-e's customer (from their account).

The OP confirmed above that he sent a screenshot to btc-e that contained the following image:
https://i.imgur.com/vppQXmB.png

The OP says that btc-e cropped the image down a little bit to make a point however this fact does not matter.

The above screenshot is of the Bitcoin Core wallet GUI, more specifically it's transaction history. The transaction history is showing a transaction on April 14, 2013 that sent 480.00 BTC to 16Ra2jxaZBPF5thJskKuABwAr3wZPgzgZc

The above address only received one transaction (http://blockchain.info/tx/2c9b59d2cd4cf153908435a10109d94bb5f664a443165810630f1074c8347df6).

In order for your wallet to show the above transaction is if the transaction 2c9b59d2cd4cf153908435a10109d94bb5f664a443165810630f1074c8347df6 was sent from your wallet. The OP has claimed that he no longer has the private keys associated with his wallet, so I presume that he is claiming that this is a watch-only wallet, and the keys associated with his offline wallet file has been destroyed.

The only address that sent 480 BTC to the above address via the above transaction is 1FCEyJG2G2Cpu43nZGV8BM3nJN3W1JrsB8 which based on the above, the OP is claiming to have lost the private keys to this address. The problem with this is that 1FCEyJG2G2Cpu43nZGV8BM3nJN3W1JrsB8 is very clearly a BTC-e address, and therefore the OP must have provided btc-e with a fake screenshot, and is therefore a scammer.

That would be right if 1FCEyJG2G2Cpu43nZGV8BM3nJN3W1JrsB8 was a BTC-e address, which I guarantee you it's not and I'm sure they (@btc-e.com) will confirm.

This is part of the original wallet screenshot I sent them afterwords: https://i.imgur.com/9fprKXV.jpg

You should've waited for me to send you that screenshot over PM, like you've asked.

I will just leave this here....

https://www.walletexplorer.com/wallet/BTC-e.com-old?from_address=1FCEyJG2G2Cpu43nZGV8BM3nJN3W1JrsB8

It seems like we're both waiting for @btc-e.com to reply then, as I've offered alternate ways of proving ownership other than the altered image. We'll eventually get to the bottom of this, since the first and last name of the start of my email "xxxxxxxx@gmail.com" matches exactly my name and therefore the name contained on my passport. And my former city of residence matches that of my former IP. And even tho you can maybe replicate that information with a fake passport screen, I doubt you can replicate the following picture that BTC-e asked from me (censored):

https://i.imgur.com/3aSIwqL.jpg

Plus, the same face holding the passport and BTC-e paper is the same face on my skype profile associated with my BTC-e account.

Lastly but not least, I can have that same passport verified/notarized and the legal document shipped to their address. Any lawyer will confirm the legality of it.

Again, waiting for @btc-e.com to reply since they closed my ticket on the 30th of January.

NO! Stop!
These kind of bullcrap you can purchase on the deepweb.
IT PROVES NOTHING!
Send then a full notarized passport or you're a fraud!!!

I don't know why, you are clearly presenting evidence that you control a specific address that you very clearly do not control. In other words you are presenting what is clearly fabricated evidence, I don't see why anyone should take any of the rest of your story seriously after this.

I believe that fake passports were sold on Silk Road (Ross Ulbright even had DHS agents visit him at his home while questioning Ross about the 7 fake IDs that Ross had shipped to himself), and I would presume that fake IDs are still available for sale.

If you are buying a fake ID/fake passport, there is no reason why you couldn't get this to match.

@BTC-E stop closing the ticket without actually resolving the damn thing!

Prove that the claim by Steven is fraudulent and your negative rating will be removed. Simply ignoring the issue is not going to make it go away.

At this point you need only show that the 1FCEyJG2G2Cpu43nZGV8BM3nJN3W1JrsB8 address is yours and that would prove his screenshots were faked. Surely you can at least do that?

If you can't and, as he mentioned, the avatar picture you have for his previous skype account has the same face as the picture he sent you above, then he must be the original owner of that account and you have to accept that it is him.

Walletexplorer is showing that the address is a btc-e address and I would generally consider wallet explorer to be reliable. I am not sure how easily the support staff are able to access old addresses

I've emailed the creator of walletexplorer to ask about the reliability of analysis for the addresses they have labelled. If he says the algorithm is known to be 100% reliable then that would answer the question of ownership.

Although it would be far better if BTC-E actually showed some professionalism and dealt with these issues themselves instead of throwing accusations of fraud around with no evidence.

It would be very hard to buy an ID photo of the person who opened the account 4 years ago holding a sign with the date that says "For BTC-e." Also BTC-e hasn't given address, so mailing a notarized passport would be impossible.

Steve has given more that enough proof to convince me. Come on BTC-e, prove he's a fraud or release the funds, don't ignore this.

I believe that fake passports were sold on Silk Road (Ross Ulbright even had DHS agents visit him at his home while questioning Ross about the 7 fake IDs that Ross had shipped to himself), and I would presume that fake IDs are still available for sale.

If you are buying a fake ID/fake passport, there is no reason why you couldn't get this to match.


So you're telling me I paid someone with my first and last name, within my city to pose with my passport and a paper for "BTC-e"? Your argument would be valid if the account was made recently and the information was prefabricated. But the account was made years ago, and such details have been inside their exchanger years ago. You cannot buy something retroactively. Also, how can you explain my face matching the picture of my skype profile, which is associated to my account in BTC-e? That I can also provide, and it can be verified publicly by just looking for the skype itself. And again, I can send it to a third-party for confirmation.

I know this process is complicated, I know that both parties are only playing with one hand but the type of business I conduct online calls for privacy. I have no obligation to expose myself more than what I'm doing right now, which is quite a lot, and hasn't proved I'm a fraud.


BTC-e needs to:

- Prove that my passport is fake from the images I sent them (they most certainly have a lawyer to verify this);
- Verify that my Skype profile picture matches the picture in the passport;
- Request for a hard-copy of my passport (notarized) to be sent to their offices;

That's all I'm asking.

If the Skype image matches the ID sent to btce,  then I don't see what the problem is.

But on the other hand, I don't blame them for being cautious,  if this is the case.

Op I'd suggest you take legal action to move things forward.  I don't see you getting any recourse here.

Good luck.

It can't be 100% reliable but it's about as close as it gets. AFAIK it groups addresses that appear on the input side of the same transaction, i.e. if address A sends 1 BTC and address B sends 2 BTC in the same transaction then most likely A and B belong to the same entity and are considered part of the same "wallet", since the transaction has to be signed with both addresses. Furthermore, if B and C send funds in another transaction, then A, B, and C belong to the same "wallet" and so on. If you can figure out that e.g. C belongs to BTC-E you can label the whole "wallet" accordingly.

There are ways to have a transaction signed by two different entities, therefore the above assumption is not 100% accurate, although considering other constraints - e.g. the entities in question would have to be in collusion of some sort - is sufficient for busting most penny scammers around here. Not sure if I would be confident to use this for a 480 BTC dispute though, but let's wait and see if/how walletexplorer responds to you.

How much is in the account?

Dark net fake passports (physical) are expensive. It would make zero sense for someone to try scam the notoriously obscure btc-e this way when they could just pull all kinds of easy scams based on an entirely false identity.

This is a no brainer for btc-e. Just give him the money and be done with it.

No it wont.

@btc-e.com we're all waiting for you to prove/disprove such claimed evidence. This is unsettled business.

Maybe you should explain why your screenshot (https://bitcointalk.org/index.php?topic=1739698.msg17703751#msg17703751) of your wallet is showing a payment of 480BTC in regards to 2c9b59d2cd4cf153908435a10109d94bb5f664a443165810630f1074c8347df6 when it should show 499.990BTC.

You clearly do not understand how Bitcoin works well enough to produce doctored screenshots that match up to how they should look. However based on the above inconsistency, I think it is fair to say that you are producing fake screenshots.

---

It has been claimed to be over 480BTC (over $510,000)

I will take your word that they are "expensive" although I would doubt that they cost 5% of the amount in the account.

+1
Screenshot seems odd, I wasn't around back then, so don't know whether there were any wallets that would show tx history of one address only rather than entire tx value. I'd like to see some explanation for this.

Still a lot of things doesn't make much sense here. Why btc-e didn't pick up on this? They focused on the fact that the image was cropped using Photoshop, but ignored mis-match in amounts?
If Steven is trying to pull a scam, why would he even bother with fake screenshot? No exchange expects their customers to keep such as evidence. At best, they could be used as a weak, supportive evidence of ownership.
If he's a scammer, why does the Skype avatar matches his face. How the hell did he manage to hack a specific account: a) with significant amount on it, b) which has been closed due to inactivity, c) with associated gmail account closed, d) with ip from the same area as his own. What are the odds? And what happened to the 'real' owner?

But what bothers me the most is - if btc-e dismisses Steven as a fraud. How can the real owner prove his ownership? They can't require anyone to still have access to an old wallet because: 1) there's nothing in their T&Cs about that, 2) tx could've been sent by 3-rd party (i.e. bitcoin seller, friend, from other website etc); 3) people upgrade their wallets/computers all the time and not always care to keep back-ups; 4) private keys, back-up files, seeds could've been compromised; 5) from the legal standpoint, control over address has zero value as proof of ownership.
So they have to accept official id documents + utility bills as a proof, they can't just dismiss them as 'possibly fake'. They need to have procedures in place, and if they currently don't - they should come up with some feasible solution.


Not really. It has been claimed that there was a deposit of 480 btc at some point, that doesn't say anything about the remaining balance. The account was actively trading back then.

Their only complaint was that the screenshot was supposedly "taken" in 2016, which I later sent them the original, untouched version dated 2013. They never questioned the nature of the wallet itself, nor did they stated that the wallet wasn't mine. What was bothering them was the date, not the wallet, transaction, amount or origin. But I'm still waiting for them to come here and easily disprove what I just said. After all, this wouldn't be really hard to prove. It's foolproof.

Also, I'm waiting for them to come here and request the hard-copy of a notarized document, in this case my passport. I'm sure you can also fake that, in the presence of their lawyer or legal counselor, right?

@btc-e.com, send me the address of your "Moscow Office" (even tho you have offices in London from your shell company) so I can send you whatever bullshit that you're still asking.

As I said - send them the notarized document over regular mail and then complain.
Otherwise - you're a fraud!

Again. Read the thread before posting. Read the second paragraph of the post you've quoted.

Steven009 writes that he's been using both fiat and bitcoin with BTC-E, and BTC-E writes that they could release your funds to one of your old addresses. (or use one of your old addresses to authenticate you)

If you have been using fiat with BTC-E, then they should know your real name. They may even know your real address. That information was passed to them automatically with your fiat. (bank account number and name, but also street, city, state, zip and country in some cases...) Did you send them fiat? If yes, how, exactly?

Couldn't you (together) agree to prove your real identity using your bank account, or to release your funds to your bank account instead of one of your old addresses?

That should be much easier than proving ownership of a wallet/email address/skype account that do not exist anymore.

I read it, and yet he hasn't still sent it.
It's best if this is resolved between him and the exchange, if he's who he claims he is.

@bit79 - that bank account option is still not viable
what you suggest is money laundering and it's illegal from the exchange's point of view
to explain further - one would have to exchange the bitcoins to USD on the btc-e platform, then withdraw
otherwise it's exchanging bitcoins to centralized currency which is by definition - money laundry

and in order to exchange the btc on the platform he would have to prove his ID

That's not money laundering if he uses the same bank account he used before... That's basic exchange functionality? Say BTC-E used to receive fiat from his bank account 1234 at bank XXX under the name of John Smith.

Stevn009 could use this bank account again to prove his identity, and/or ask BTC-E to withdraw his balance to that bank account? If he has used it with BTC-E before, and it is the same bank account.

That's also how many other websites assert the true identity of bank account/credit card owners. (like PayPal, they send a few cents to your bank account and then they ask you to confirm how much you received to prove you are the real account owner)

he has to exchange the bitcoin to fiat first
and to do that he has to prove his identity
we'll see
if he does nothing from this point on - then this is a sign that the guy is unable to prove his identity
no need for further spam

I've said this but I'll say it again: I'm waiting for @btc-e.com to come here and say they require a hard-copy of my passport. I also want them to send me their "Moscow's Office" address.

Just ask them through here - https://support.btc-e1.com/ and end this already. Tell them - I will send you a notarized hard copy of my passport over regular mail, would that be enough to prove my identity? If so - please provide a shipping address.
You're acting as if you don't care about the coins. That's what's making your claims look suspicious.
BTC-e won't be coming here, because you have to show initiative.
This could have ended weeks ago.

@Krack-r, it's more than obvious now that I've already sent them a ticket regarding such issue. They have not replied since 30/01, they went completely cold with this. If I wasn't interested about my own money, I would've ignored this ages ago. But it got so ridiculous that I had to bring this public.

try their icq and email as well if they don't reply, you could try sending a letter with an explanation and the notarized document to their hq address
someone has posted a screenshot with it somewhere in the topic

I would strongly advice against sending any notarized documents to an address "someone has posted a screenshot with it somewhere" on the interwebz...  :-X

Are you completely mad? Tell your puppetmasters to respond to support tickets and stop spreading this stupid shit.

@suchmoon

Dude,  :D I don't have puppet masters.
I am in no way affiliated to btc-e.
cryptodevil - his defender - has provided the address.

It's blatantly obvious who are the scammers here, @btc-e.com now refuse to answer any of his emails and also have stopped responding to this thread.

and how anyone could defend them is beyond me.

what's beyond me is you defending a guy who has no proof that he actually owns the account
if he had a shred of viable evidence - good
waiting 13 months and providing shitty, edited screenshots with wiped out email addresses is very shady
especially when it comes to half a million dollars worth of bitcoin

Well I am not actually defending him, what I am saying is that your puppermasters are not helping the situation by not responding to his tickets and by stop posting here, they are acting like typical scammers.

Not sure why you keep saying "waiting 13 months" when you have been proven wrong on this point ?

u kiddin?
sending emails is not chasing half a mil
if that's a small amount of money to you it's not to anyone else
i'd be on an airplane within 1 hour after that happens

And again - the guy has no viable proof other than his word
by this logic - I claim all forgotten accounts on BTCe, Kraken and Bitstamp - I don't have the original mailboxes, phone numbers, wallets and I've changed the emails to all

BTW: Google doesn't delete accounts. One has to prove their identity to reinstate an account in google.
Ask their support if you don't trust me. And why would the guy change the account's email?
Explain that.

Steven, if they've closed that ticket, which may be the case, can you open a new one and then post the ticket number here?

That way we might be able to more easily use it as reference when trying to push them into actually resolving it instead of them lazily regurgitating the same speculative accusations we saw from Krackhead. If there is evidence showing Steven is not the same person as shown on the identity documents they have on records for those funds, then it is unacceptable for them to merely accuse him of wrongdoing without actually presenting supporting evidence to prove it.

The more they ignore this and choose to only revert to unfounded accusations, the more suspicious their continued failure to resolve this extremely-overdue issue is.

You're one of those Social Justice Warriors, right? You defend the poor from the Evil Rich. Well in this case this is very strange, because you don't have a leg to stand on!

ya kiddn - ir's very acceptable, because the one not showing viable proof is Steven009
he could reinstate both Gmail and Skype
the claim that he's incapable of doing that also supports my claim
and those are the easiest ways, since they're electronic and take no time to do!

There is absolutely no reason to believe this guy. And your vicious and aggressive replies only support my claims.

And BTW: you never replied as to how much did he offer you in order to defend him???

Dude, you're threading on thin ice here. Let's see, who's more respected/trusted here: the one being "Legendary" with a +45 trust score, or the other one who's a "full member" with a -2 trust rating...?

Anyway: watch it with the unfounded accusations...

On the other hand I must say that I find Steven's story less probable with each passing day. All electronic verifications are not possible for one reason or the other. And the passport picture - as said by others - is easily fakeable... don't know, but I've been doing business with BTC-e for years now, without any issues...

Don't worry about it, I've had Krackhead on 'ignore' ever since it became apparent he was persisting with repeatedly posting the same false 'facts' which Steven had already corrected him on. He's either part of BTC-E's strategy for discrediting Steven or he's just another tweaker asshole incapable of thinking straight. Either way he's not helping or helpful to the task of getting BTC-E to properly resolving this situation.


It is fair enough to say that you find Steven's story 'less probable', but BTC-E have the ID documentation of the account owner on file and Steven has emailed them scans of his notarised ID documents which he is also willing to courier in hard-copy to them if they'd actually provide a serviceable address for delivery. Hell, they even told him he'd need to visit their offices in Moscow to prove his ID, something which is grossly improper a demand to make, and he said he would be willing to do so but they then dropped that demand just as fast as all the others they've tried using to deny restoring his funds to him.

That the Gmail and Skype accounts are unrecoverable are not two separate issues, they are effectively only one because the Skype account could be recovered if he had access to the Gmail account, but he does not. Losing access to a Gmail account is hardly a far-fetched claim and neither is no longer having the private key for an old BTC address. Perhaps his PC/Laptop was seized/compromised/destroyed, or any number of perfectly ordinary events which can lead to this kind of situation arising a few years later.

So, in that Steven says he can prove with internationally recognised legal documentation that he is the same person as the identity BTC-E already have on file for that account, it matters not what spurious and baseless accusations people want to throw around about how they wouldn't have gone about things the same way or describing how they would have handled the situation differently.

BTC-E have closed multiple tickets on Steven about this matter without properly resolving it. Whatever your thoughts are on Steven or BTC-E, you cannot deny that to witness how BTC-E are incompetently responding to what is just an 'account recovery' process, should at least raise questions as to their professionalism or even their honesty.

The negative rating was added by cryptodevil because of this thread here.

Which is a desperate action of a guilty man.

EDIT: And BTW many "trusted" people on the forum turned out to be Major scammers. Some have stolen hundreds of bitcoins and they were among the pillars here. That's why the trust setting must be available only to people you actually traded with on the forum - with proof etc. Otherwise anyone could boost/destroy your rating without even knowing you.

I really don't know, a lot of "he said, she said" going on here. And that to the tune of half a million US$...  ???

Maybe it's "just me" but for that kind of money I'd be communicating with my local and respectable lawyers with all the legalised documentation instead of here on BCTC...

The fact that you've "conveniently" forgot to mention the negative trust ratings you got from:

Recargasbitcoinrapidos
Steven009
bamous
Donatelo
serenpower
Donatelo
playerbtc
Satosher

do not really help make you more trusthworthy in my opinion...  ::)

That's another thing, Steven has already said it isn't half a million quid's-worth of bitcoin he is trying to recover. The discussion earlier in this thread about the bitcoin transactions shown from 2012/13 were exactly that, transactions. As far as I am aware he is looking to recover an undisclosed amount of bitcoin from his locked BTC-E account which, while he has pointed out they are worth considerably more now than they were back then, are nowhere near the 'hundreds of thousands' of dollars-worth people keep bringing up.

That's pretty much unforgivable, a major exchange should at least have quick response and customer support, and definitely reasonable staff.

You're right, this could actually be a scam because if they only do it to a few accounts with lots of money they would still have mostly positive reviews and a fairly decent reputation.

Yes. Those are all scammers that I tagged first, because they actually tried to commit fraud here!!!
Read my trust ratings about them!
Again - according to the rating system here - Im trusted, since my red tags hold.
And I never, ever tried to commit fraud here. In fact I was defrauded of a few dollars. So I always ONLY deal through paxful. And now my Skrill is blocked due to a fraudulent payment, from a guy with 100+ green ratings there.
So think before you point fingers. Read their posts. Read mine. Then make judgement.

And please explain how has Steven009 proven that what he said is true?


And we're actually saying the same stuff. Cryptodevil is violently attacking me for asking those exact questions. Again - If it was me I'd be on an airplane with a lawyer within the hour.
Arguing who's right here just makes it more suspicious.

Yes, that's another thing... all your sent feedback is negative. And I mean all, literally...  ???

What is it with that?!? Are you just gullible and fall for a lot of scams. Or do you only send feedback when scammed?

All I hear from you is a lot of they, they, they... and not a lot of introspective going on...

Whatever, this was the last free tip you got from me, enjoy!

I would most likely do that, if they actually had an address. I didn't even need to "fly" there because I work on expat 3 hours from their supposedly "office" (the shell company that represents them on the UK (posted in this thread)), which has an actual address, has literally no one there. No assistant, no reception, nothing. It's empty. How do I know? It's not hard to figure, I was there.

I invite all people that live near that area to visit their official "office" in the UK. You'll see their doors closed.

@btc-e.com, provide me with an actual address. I want to send you the "hard-copy" that your "friend" required from me.

Again - don't even know these people.
EDIT: Man, if you're the real owner I hope it gets resolved soon. I think I made it easier for you, because the way you did it it wouldn't be resolved anytime in the next 5 years.

I've added this to BTC-E's threads to see if we can't get a response from them.

It is utterly absurd that this matter is still unresolved either way.

I don't have to prove shit.
It's Steven that has to prove who he is. And he hasn't for 13 months.
And I don't see how the outcome of this involves me... I get nothing either way.
It's all between Steven and BTCe.
Placing negative rating on my account for pointing the obvious only looks you guilty and involved.
You never replied as to how much you've been promised?

Update: BTC-E's response to the above post and others like it requesting they properly deal with this ticket is that they just deleted them from their moderated threads.

@Steven - I assume you've had no further correspondence from them either?

It's been a very long time since they've said anything. And I've also visited their supposedly "UK office" under their shell company. There's no one there, it's literally an empty place.

I'm waiting for them to send me their address either here or on the official ticket request I've sent them.

Keep us posted. If this gets resolved I will apologize as I promised.

Hopefully yes. But @btc-e.com is ignoring my request for their supposedly "Moscow office" so I can send proper documentation.

Still unsolved, @btc-e.com is refusing to send me a contact of their lawyer/legal representative.

Over 13 months of waiting in this case, and someone told ME to be patient after waiting for 2 weeks now... Sorry man, but say goodbye to your cash, start working on the lawsuit.

Even if you had access to your old wallet, they would ask you to send coins not only from the same wallet, but the same address as well. And even after that, well, just take a look: https://bitcointalk.org/index.php?topic=1822217.0

Your case is pretty much identical as mine. If you seriously think about getting back your money, consider class suit, I am aboard, although I am not naive - they are shady as fuck and I have doubts it will work out. At least, we could ruin their reputation.

I'm up for it, but I can't reach them anymore. They haven't send any legal contact.

I really find it sketchy that OP would fake a screenshot ? why does it say 480 BTC when there's no 480 BTC transaction to that address avaliable? SKETCHY

Keeping this alive, situation not yet solved.

They are still ignoring my tickets, yet they are resolving other user's issues. modus operandi is the same with them (selective scamming), yet mine is unsolved. I have provided the same if not more information than said users, yet they are still ignoring my tickets/thread.

They haven't replied to my help tickets either. I came back to sign in about two months ago to an account I hadn't signed into for maybe over a year. They said the password was reset and further instructions sent to my email. Nothing ever arrived to my email.  Then going and manually saying "forgot password" and entering email yields nothing. Then radio silence to two support tickets later where I was saying if they can't to send to the original email for some reason please send to an alternate email, along with all the proof it asks for on the site (such as previous logins and IP's and what wallet was used, etc). I just want to be able to log into my account.  Without being able to log in it seems they are keeping my several bitcoins hostage.

 I just figured I'd register my complaint here along with the others here.

Ye are likely out of luck. btc-e is a pretty shady place. There is no obvious recourse behind the neg rep people have already given. I'd send a few more emails and then just accept it.

Keeping this alive. Situation still unsolved.

How Craptsy of them. ::)

Remember how cryptos were supposed to free us from third party involvement in our financial affairs ?

Say NO to cryptoFIAT. ;)

Well they even went and deleted the post I made in their English-language support thread encouraging them to finish resolving these account-recovery tickets.

Seems it is more important to ignore your ticket than to simply deal with it properly and restore their trust rating here.

Which is still not a good sign.

I can't reach their legal department/correspondent. I'm trying to settle this through my lawyer, but there's no such thing as a legal representative of BTC-e.

Hi,

Submit your scam story at admin@bussybuddy.com and you could be rewarded this month!

Dear BitcoinTalk users,

BussyBuddyAds is rewarding once per month the Worst Scammed BitcoinTalk User, all what you have to do is to follow the link https://bitcointalk.org/index.php?topic=1864906.0

Regards,

Keeping this up. Situation still unsolved.

Their registrar is Instra. You can report btc-e.com as scammers at the email abuse@instra.com

It appears btc-e.com is a fronted by CloudFlare. You can report btc-e.com as scammers at https://www.cloudflare.com/abuse/form

The SSL certificate for btc-e.com is issued by GoDaddy. You can report them at https://supportcenter.godaddy.com/AbuseReport/

My account is also suspended (for inactivity!!!) but I will wait a few days before I report to the above.

Still unsolved.

Same issue as lots of others.  It's been two weeks and I have not heard anything from BTC-E support.  My ticket, ZAK-406-99781, just remains open and they do not respond.

I have sent them everything except my blood type to prove ownership of my account.

I hope something changes and we all get our issues resolved.

I highly doubt it. They are selective scammers, I believe that some people within BTC-e are intentionally neglecting/ignoring cases such as mine and yours in order to force the user to quit trying to retrieve the funds, ultimately giving them an edge to steal the funds.

They are selective scammers, but I wont stop until I have my money back.

This case is still unsolved. Btc-e is still ignoring my attempts to contact them.

I'd like to hear what they have to say about this and other similar incidents.

Unfortunately this is the BTCe risk you take when signing up though.

I had not logged into my account for a long time and i got an auto thing..
it said your password was reset.. email sent (i checked and i got it ok)
But i can't even be bothered.. fuck 'em.

I have no coins on there and and have no plans on putting any on there either.
So it's no loss for for me.

If they are screwing people around then they should be shamed and exposed.
Who reading this section has info on who to contact ?
There has to be a lot of accounts here for them..

I will add your plight to my SIG to see if we can get the ball rolling.

Thank you. They have made no effort in trying to contact me.

I posted an explanation of why it is impossible any account has reached the inactivity period yet.

https://bitcointalk.org/index.php?topic=1934630.msg19347177#msg19347177

I also think we should use that thread so every one is talking in the same place.

Update: they are now requesting as per their "Terms of Service" for me to register on www.xbtce.com (http://www.xbtce.com) and validate my account there. I have absolutely no ideia as to why they want me to go through the exact same process on a different platform, but I'll just play along.

Where did you find that website address and instruction for you to register there?

Given that you're handing over ID documentation and more, you should make sure it isn't a phishing scam.

It was a response from their official support platform. I also went there to read it myself because I got that mail but could be spoofed, so I manually inserted their official link on the browser, logged in, and the message was there. Due to being "inactive" for over a calendar year, they offered to give me an alternative way to prove my identity on xBTCE.

Here's the source: https://btc-e.com/news/241

How to complete verification:

1. If you already have an account with BTC-e.com (BTC-e.nz).
1.1. Go to https://www.xbtce.com.
1.2. Create an account on https://www.xbtce.com with the same email as on https://btc-e.com and complete the verification process, providing all required documents. Our staff will review your documents and your account will be verified. For more information about the verification process, refer to https://support.xbtce.info/Knowledgebase/Article/View/77/30/3-procedura-verifikacii-ewallet.
1.3. Your btc-e.com account will be verified automatically within 1 day after receiving the verified status on xbtce.com. We will notify you about it via a private message and you will be able to enjoy all the above-mentioned benefits.

After 15 days, I have officially verified my account on https://xbtce.com as per BTC-e request. I'm waiting for a reply on their part now.

Good luck, perhaps this site really is a genuine attempt by BTC-E to address this account recovery problem after all.

If things go well and this matter is properly resolved I'll remove my negative rating for them.

Likewise. I think their inability to respond to an English speaking audience paired with a very disorganized support system led to a poor community feedback. xBTCe proved to be more efficient in what BTC-e was lacking. I hope that their intention is genuine, because they have a lot of cleanup to do.

Update: xbtce.com support were amazing and very fast in replying (+proper english). But btc-e.com is going in circles again with me, even after I've officially verified, as per their instructions and TOS, my account with their partners. This is ridiculous.

Don't you get it by now ?, your not going to get your money back.

You have been scammed by BTC-E, they are just playing with you until you give up.

@Original Poster
Did you try registering an email with gmail using the same id again?

Hello guys, I am in a similar situation.

I was able last month to unlock my account after 1+ years of inactivity. I was also able to verify my BTC-e account by verifying my xBTCe account.
Assuming everything was okay, I made a SEPA EUR deposit.

Unfortunately at that time, I didn't notice that all the withdrawals buttons were still disabled. Now when I click any of those, I get the message "Denied for your account. Contact support."

Of course I have contacted support several time, and they always reply with the same text: "Please verify your account ...". I can confirm that my account is verified, by checking the status in my personal panel.

I work in a similar industry (gambling) and this behavior is totally inexplicable. They trade millions of $ per day. Why bother scamming users for a bunch of money?

I will keep you posted on any updates. In the meanwhile, if you have any suggestions, please share your thoughts. Thank You.

Hi there,

I'm in a similar situation, trying to unlock my btc-e account after a few years of inactivity. I bought a few litecoins and then left them on the exchange. After a frustrating and slow email exchange with BTC-e, they now no longer reply to my emails. I've no idea where to go with this. I've no idea why they'd lock my account like this when all I've done is not use their exchange for a while. They asked me to send them high res scans of my passport, but not only does that sound shady (I don't think I ever sent them copies of my passport to verify against in the first place??) but I've seen on other threads that this doesn't actually get you anywhere anyway.

I'm still using the same email address, I just don't understand their behaviour, is this just a case of me being scammed? Its only a small amount of coins, but the principle is bothering me. If a major exchange is doing this, then it really makes me think twice about the future of crypto currency.

Any advice or details of similar situations would be great, thank you in advance for your help!

They take ages to reply, and sometimes they just ignore them completely.

Have you considered taking a legal advice? It won't be easy, as (afaik) it's not clear where their principal place of business is located and whether the reported owners are real people. But at very least, you could get the authorities to block their website in your country, that's better than nothing. You should give them a clear deadline to get it sorted. Frankly, it doesn't look like they're willing to resolve it.

Fun fact is, they gave me an alternative way of verifying my account through xbtce.com, which I did (it became verified).

Since yesterday they reversed their decision and requested more "documentation", as per BTC-e request.

And once again I submitted new documents.

They (xBTCE) are requesting the same exact documents every time, just so they can reject them after submission. They even had me notarize my passport, utility bill and confirmation of income from employer.

They're just as bad as BTC-e, if not the same entity.

I did not read all the post on this thread but all i could say is that a similar incident happen to me. I lost around $2300. Eventually i gave up. It seemed like i had to go in person to the owner of BTC E and show them my face and beg to there feet however, giving up was a mistake...

Not sure if you recieved your account back or not but keep on hassling them, show them every piece of evidence, get references etc... eventually you will get your account back and your funds. I hate to see stuff like this happen. I stopped using BTC-E but i know i could of gotten my account back but impossible for me now (unless i dig through god knows how much history but its a 98% chance of me not getting that back) .

It pains me to say but, even if it takes you half a year or more ... keep on contacting them, use law (if they really care) .

I hope you do get your funds and account back. If there is any way i can help , or find something that could help you... i will PM YOU.

peace!

What is the latest with this?

They have requested me to send all documents notarized by mail (physical copies) to some random address in Malaysia.

That was a request from BTC-e to xBTCe. So basically they're the same shit with a different smell.

But I'll send the physical copies.

Seems like a whole long story to me... maybe a way for them to getting out of giving you your coins.

Cryptsy did this to me and blocked my access to my account long before they closed their website.

My xbtce verification completed and now support tickets are tickets have disappeared from there system. they have deleted them or been ignored. I have thousand of dollars held in that account. I am feeling hopeless but i see everyone is being treated the same. This is not right,

Update: After sending my notarized documents to a physical address, they have verified my account on xBTCe.

Now I'm waiting for BTC-e. They'll circle-jerk again I'm sure tho...

Steven,

I am in the same boat. BTC-e not responding to my support tickets. Like the others I have read so far it seems they been doing this a lot to people. My email was hacked and locked out by MS and needed to use a new email. They requested me to get verified with xbtce. I after being verified,I have been ignored and my support tickets have been closed out without any response. I have quite a bit on the exchange and stressed needless to say. Please keep me update on your situation and if anyone on here can assist me I willing to help with legal fees or what ever is needed to gain access of my account.

Support tickets are now label PRIVATE and all new support tickets are closed out without responses. Even this main support tickets gets closed out. Not even a response which is so unprofessional and stressful.

It was your responsibility to secure your email address. Were you using 2FA? Probably not. Why blame the exchange for your mistakes?

Do you have any idea what would happen If it was so easy to have access to an account just by providing docs? btc-e probably don't have any legal ways to confirm that submitted docs and see if they are fake or real because that would expose their real identity. That's why they probably use their own judgement and that might take time, maybe even forever...

Anyway It is not that I defend btc-e or something, I lost faith in any exchange out there. I simply point out that you were (probably) careless about your security and you are simply suffering because of your past mistakes.

Sending your documents to them is very risky, it may be okay with one or two documents, but the more documents you send them, the easier it is to impersonate you online. I mean someone with access to all that info about you can create online profiles using your documents, and they can screw you proper.

I think it will be  it be better visiting their offices, or maybe I am wrong. The amount involved, if recovered, should be enough for a plane ticket and accommodation for a couple of days, instead of this never ending back and forth between both parties.

I had 2FA enabled, I provided them with the verification they asked for. IP address, log in, last 3 transactions, and so on. The hackers requested the 2FA to be removed which I was on line when it happen (I was logged in) and booted off line. I contacted BTCe right then and my account was locked, They change the password and too contol of the email, I had to regain access. The password to account was not hacked, just my email was. And yes I had the 2FA enabled. I am not blaming the exchange AND I provided them the correct answers to their questions such as IP address and what not. I needed to change my email address, so yes with that said they know I am the owner and not helping. Hacking is not careless it means hacked.

I am not talking about the 2FA on your btc-e account. I talk about your email. Have you got 2FA on your email?

Because If you say "yes" you simply lie. Nobody can hack a 2FA enabled email address unless they trick the owner to remove it by his own will. (I read it somewhere that there is an ongoing fraud by using google voice and trick the owner into typing a code to remove his email's 2FA) If that was your case, that's not a hack, that's being dumb.

my story:

I didn't access my btc-e account as well for over one year.

1. got asked by btc-e to provide transaction history - provided
2. got asked to create and verify my account with xbtce - account created, verification attempted
3. xbtce asks me for ID and proof of address - provided via upload
4. xbtce asks me for notary certified ID and proof of address as well as income statement from my employer as "proof of income" - provided
5. now after more than 10 days waiting after the last upload they ask me to send all the notary certified documents to a shady address in Malaysia:

"To complete verification of your account please send notarized copies by post to address
27.03, 27th floor, Menara TA One # 22 Jalan P Ramlee, Kuala Lumpur, Malaysia,
postal/zip code 50250
Contact person: Amnah Othman
+603 21 637777
fax + 603 21 633878"

so, I am fed up now after several months back and forth. I have offered them to contact me and to use other ways to 100% verify my identity. If any at all I get standard responses and long wait times before the next "idea" they come up with to keep me waiting to access my funds.

Anyone who already started legal or other significant actions besides filing the UK internet fraud form please pm me, so we can coordinate

My situation is pretty similar, except that I actually sent the documents to that address.

My account was verified after they received my physical copies notarized. And now, around just 2 days later after I contacted BTC-e telling them the "good" news, my account was reversed back to "Not Verified".

Their explanation?

"To complete verification of your account, please provide us with a notarized copy of a source of funds declaration equal to your deposit amount.

Thank you.

Best regards,
Support Team."

Can someone even try to explain to me what they're requesting here? I, honestly, don't know exactly what they're asking.

FFS, they are reaching now. This basically means they are asking you to provide a notarised copy of an undefined 'declaration' (Bank statement?) which supposedly shows where the original fiat funds came from before they were used to buy bitcoin. It appears they actually want to see the transaction details of the original deposit amount they were sent.

Yet another prime example of how there is clearly a concerted effort at BTC-E to deny people access to their funds under the guise of onerous, and largely arbitrary, AML and KYC rules which are not being applied correctly or evenly.

As has been mentioned already, it is entirely possible that this procedure whereby they keep requesting more and more details and ID documentation from their customers, is both a way to deny access to those locked out of their accounts and accumulate a lot of valuable Identity data.

These people are not Kraken, they do not have a public presence anywhere outside of electronic company registers and virtual offices. There is every reason to suspect nefarious intent with regards to the collection of so much information from customers they likely have little intention of making whole.

Guys from russian thread are discussing potential scam of btc-e. The exchange is offline for 16 hours to the time of this post.
https://bitcointalk.org/index.php?topic=2014424
I'm hope that it's wrong information and we will see this exchange online soon.

Guys at reddit tells that it might be an exchange hack. It seems just after some coins moved out from the cold storage address, btc-e went offline.

Btc-e said they had to maintenance their stuff before they went offline but I don't believe that  somehow.

Unfortunately, an exit scam is what I smell as well.

They would have so many means to verify an identity and to comply with AML / KYC. But thanks to Steven009 at least we know now what will be delay tactics nr. 6...

If those guys will try to run, that should be really hard to do for an entire life.

Soft-FX has programmed their software and Mayzus Financial Services has been their financial broker. As soon as those two companies will get scrutinized after a prosecution of this scam the identities will be revealed. Will not be funny for them once they get extradicted to the US...

The shit just got real.

http://www.reuters.com/article/us-cyber-unicredit-attack-idUSKBN1AB0QE?il=0

I don't think btc-e will ever be able to recover from this If this man is the owner/partner of btc-e.com. He is in the hands of the secret service now.

"operates and manages one of the world's leading e-crime websites" This sentence alone guarantees that any money on btc-e is seized by the FEDs already.

Had some more thoughts on the subject.

Maybe he was caught long before this and he made a deal with the secret service. That's why btc-e tried to collect every private information they can from its users. They were trying to have a list of their users so they can share it with the FEDs.

And the money... They were never going to give them back.

well, if Alexander Vinnik really is a key btc-e operator and most assets have been seized, there are chances that lawful and verified asset owners are being reimbursed, because those assets were not assets of the site. However, its going to be a lengthy process with a lot of administrative procedures...

In way I happy that they got shut down. I rather lose my money to the USA and maybe have a chance to file a claim. I am a legit owner of my coins with hard earned money.

If that's true, then I think it's for the better. I have more chances in recovering what's mine through the system (even tho it'll be a lengthily process) than trying to recover through BTC-e.

Someone from btc-e profile replied today on their own thread with Russian language:


Google translate:

Steven hope you will recover your account, good luck.

see this post that explains the role of Alexander Vinnik and btc-e to some extend

http://blog.wizsec.jp/2017/07/breaking-open-mtgox-1.html?m=1 (http://blog.wizsec.jp/2017/07/breaking-open-mtgox-1.html?m=1)

• After the coins (...stolen from Mt Gox) entered Vinnik's wallets, most were moved to BTC-e and presumably sold off or laundered (BTC-e money codes were a popular choice). In total some 300,000 BTC ended up on BTC-e, while other coins were deposited to other exchanges, including MtGox itself.
• Some of the funds moved to BTC-e seem to have moved straight to internal storage rather than customer deposit addresses, hinting at a relationship between Vinnik and BTC-e.
  The stolen MtGox coins were not the only stolen coins handled by Vinnik; coins stolen from Bitcoinica, Bitfloor and several other thefts from back in 2011 and 2012 were all laundered through the same wallets.

so there are still chances that btc-e comes back if they comply. Hopefully with more respect for users like steven and me.

I don't see why they would come back.

Unless, perhaps, we're going to witness the usual 'we wuz haxxored so we're not allowing withdrawals right now' excuse, followed by attempts to convince people to make deposits under the guise of various promises to 'prioritise' their withdrawal requests etc. Given they are supposed to have many millions in bitcoin on their books, I don't see how they'd be bothered to go through that effort just to skim a few more from the desperate and gullible.

No, I think this is pretty much the end of the exchange and the best anyone can hope for is that they might be able to, eventually, file a claim to whichever legal authority has control of seized funds.

@cryptodevil: surely a likely course of action.

either way: some black sheeps less in the business

and here come the official FinCEN accusations:

https://www.fincen.gov/news/news-releases/fincen-fines-btc-e-virtual-currency-exchange-110-million-facilitating-ransomware (https://www.fincen.gov/news/news-releases/fincen-fines-btc-e-virtual-currency-exchange-110-million-facilitating-ransomware)

The Financial Crimes Enforcement Network (FinCEN), working in coordination with the U.S. Attorney’s Office for the Northern District of California, assessed a $110,003,314 civil money penalty today against BTC-e a/k/a Canton Business Corporation (BTC-e) for willfully violating U.S. anti-money laundering (AML) laws.  Russian national Alexander Vinnik, one of the operators of BTC-e, was arrested in Greece this week, and FinCEN assessed a $12 million penalty against him for his role in the violations.

Full PDF
https://www.fincen.gov/sites/default/files/enforcement_action/2017-07-26/Assessment%20for%20BTCeVinnik%20FINAL%20SignDate%2007.26.17.pdf (https://www.fincen.gov/sites/default/files/enforcement_action/2017-07-26/Assessment%20for%20BTCeVinnik%20FINAL%20SignDate%2007.26.17.pdf)

After they gave us the opportunity to reclaim our funds on btc-e.nz, guess what? My account is still locked.

Still fighting the fight.

THERE IS A 10K BOUNTY OUT NOW

https://steemit.com/bitcoin/@thejamesfund/usd10-000-reward-bounty-or-split-among-individual-s-in-helping-me-blasting-btc-e-aka-wex-nz-info-below

Here we go again... The kind of procedure is exactly the same. They ( @WEX-OFFICIAL ) make you wait for days without end, close your tickets, and when you make another one they ignore it or (insert: loop) just close it once again.

It's the same modus operandi of former BTC-e, and I dare to say it's the same incompetent staff.

Be careful.

This scammer has resurfaced again.

Shall we play a game

Unsurprisingly, still unsolved.

Did anything ever come out of this situation?

Was it resolved?