Bitcoin Forum

As you may have seen Avalon has offered a full refund to all their batch #3 customers:


I guess many of you are taking this refund, as there are options on the market that are much more cost effective at the moment (Terrahash, Bitfury, KnC, etc.)

This thread is to follow up:

a) who decided to take this refund (please disclose as much info as you can about your order: order number, number and type of units, payment date, refund request date, etc.)
b) how much time its taking for these refunds to be processed

If possible, please share what you will be doing with the refund (just keeping the BTC, investing in another mining company, etc.).

Once a day a will update the OP with the results

June, 28th update:

cmdbill: refund requested and not honored yet, 9 days waiting so far
elendir: refund requested and not honored yet, 9 days waiting so far
aissto: refund requested and not honored yet, address requested by support
ilike to mine: refund requested on June 25th and not honored yet, 3 days waiting so far

July, 5th update:

cmdbill: refund requested and not honored yet, 15 days waiting so far
elendir: refund requested and not honored yet, 15 days waiting so far
aissto: refund requested and not honored yet, address requested by support
ilike to mine: refund requested on June 25th and then cancelled by the user.

July, 10th update:

cmdbill: refund requested and not honored yet, 20 days waiting so far
elendir: refund requested and not honored yet, 20 days waiting so far
aissto: refund requested and not honored yet, address requested by support
jspielber: refund requested today, not honored yet
jtomo22: refund requested, not honored yet, 15 days waiting so far

No news from Bitsyncom

A bit offtopic:
did you took time variable in your caclulations ?

No, obviously I didn't. ATM it's impossible to know exactly when batch #3 will be delivered, even less when the Bitfury o Terrahash will be able to ship en mass.

What I'm quite sure about is that above 30/35 million difficulty, Avalon batch #3 won't even break-even.

Here goes an update regarding two refund requests:

Unacceptable.  The incompetence is astounding.  If you need more employees then hire more employees, its not like they don't have the money, they are only refunding a fraction of the value of the bitcoins you paid them.  They still make over $4000 without shipping a thing.

As Bitsyncom stated, Batch #2 should finish with June, and Batch #3 goes just after.

They also stated that shipping was going to start on May, 5th. And we also have aprox. shipping deadlines for the other manufacturers (Bitfury, KnC, Terrahash...)

Given past history, I stand correct: impossible to predict when customers will receive their units.

Unfortunetly that is true.

Entirely agreed. In China time, there is only 5 days left. Let's wait and see.

The bottom line is Batch#1 and Batch#2 people aren't suffering anywhere near as hard as batch#3 due to the cost of the units at the time.

If you convert USD to BTC at the time of #1 and #2 is nothing compared to what is required to repay the unit @ 100BTC (or 75btc for 3 modules).

if Yifu suggest refund  getting your money back is a far better option ... ya go for refund

I created a spreadsheet with exponential difficulty projections here:
https://docs.google.com/spreadsheet/ccc?key=0Auya3iRE6az1dG9fRkpXdFJtT1dNX0VCU1F0VFFUX3c#gid=8

The full thread is in speculation:
https://bitcointalk.org/index.php?topic=236050.0

The spreadsheet is I think a decent balance between pessimissm and optimism.  According to the curve, if we keep on at the exponential growth curve which started at the beginning of the year, Batch3 can turn a small profit if overclocked.  Stock won't earn back the cost.  I ignore electricity costs.

This spreadsheet doesn't factor in any known delivery of asics... just the smooth continuation of the curve established during the beginning of the year when Avalon asics were just starting to be delivered (Feb 1st to June-ish).

I think i'm going to request the refund. - What's the process?

https://bitcointalk.org/index.php?topic=236348.msg2515773#msg2515773

Thank you

Because your model recalculates difficulty every day, there is a problem calculating earnings. Earnings per day have to be calculated using a difficulty of that whole retarget period. Since you are changing difficulty daily, earnings are accordingly lower. And your model is 'speeding ahead' even for past data.

Correct... I didn't want to have to predict when difficulty transitions would occur, so I made it continuous.  I figured the "correct" difficulty would be in the time range nearby.

It may be pessimistic, but I have found it useful for my own thinking.  Obviously the exponential can't continue forever, but I think the trend for the next 6 months shows no signs of slowing.

Problem is somebody issued a ticket asked for refund. 6 days passed, no reply, no action.

I am on the fence.  I have a really low order number, because I purchased within minutes.  I will probably give it till the first few days in July, and if I don't hear anything... yeah....

This has me worried also. - I think either way batch#3 customers are gonna get fucked over... :(

I am in the same boat as you pikeadz... low 45XX order ( < 4520).  If I don't get shipping info in the first few days of July, I am probably going to put in a refund request... or at least see if I can get a refund on half my order.  With a May delivery date and no raw chip orders, this deal was a no-brainer.  Now it takes a lot of brain to figure out what the options are.

Same here, 45xx

Just figure out a hashrate where at such point delivery would become unbearable, and cancel before then if not delivered by that point.

I guess everybody will wait till the two next difficulty adjustments... If the increase is big and there is no tracking number in the email, I foresee mass refund requests.

Its kinda worrying to see that people who decided to request a refund early havent been contacted yet after 6/7 days, I wonder what will happen when the rate of refund requests will increase.

Yep... and thus the lots of brain required. 
Will the growth be steep linear or exponential? 
I believe it was 6.7M when batch 3 orders opened.
The exponential trend is pretty ugly and with my projections you need to overclock to be able to get to break-even. 
Does this reduce the lifespan of the miner?

Lots to think about... I really enjoy mining (and my GPU miner box just croaked and I am debating whether to patch it back together), but it might be better to wait for the chip clones... 100BTC for 85GHs for a 3-4 week lead on clones doesn't seem like good value.

It's not going to be linear.

It's not going to be linear for the next months. But it won't be exponential forever, we can bet that at some point in the future the exponential growth will revert to linear growth.

same
support asked address, then no repley

I also consider to take a refund for my Batch 3 order, keep us updated how the refund request goes on. Will they refund the same amount of Bitcoins paid for the order?

My guess is refund requests will be issued as batch 3 support tickets are answered. Which I would think would be after batch 2 is fully shipped. Regardless instant payment for a preorder should also receive a refund fairly quickly for this reason. I doubt I will ever receive a refund and probably will only get a condescending update on this thread from his truly.

If anyone has UK/EU units, I maybe interested.

Received an newsletter, nothing about the batch 3 orders, but explicite about sending first batch of chips to all the clone companies wtf Yifu .... We deserve a head start you knew when we ordered batch 3 that two weeks later you announced the chip batches pretty scammy move..and they even get delivered first ...

I feel taken from behind thanks for that...

I thinking about a refund but rather have my Avalon burning over here soon....just dono yet.. :-[

Now you see, it is Avalon style. Fucks you without even apology or thanks.

Has anyone actually gotten a refund yet? Yifu -- can you comment on when we refunds would be processed?

sell me your preorders
john k

i'll buy your batch #3 orders - John K.  PM me price, etc.

see:
https://bitcointalk.org/index.php?topic=241577.0

go 4 refund is the best option

Refund request made yesterday the 25th of June. (3Months after payment)

Order paid March 25th.

Order number in the Mid 6000`s

No response as of yet.

Could you do me a favor to give me a PM once you get your refund? Thanks.

Not sure if it is worth submitting a ticket to ask a question... so I will ask what you guys think.

Do you think Yifu will only allow refunding part of an order? 
I am tempted to try to reduce my order to a single machine. 
Assuming refunds are being honored, I would guess is it will be all or nothing.

if it is batch 3 go for full refund.

If anyone in the US is considering a refund on their Batch 3, PM me if you'd be willing to sell it to me instead.

Sure

I don't believe were allowed to change the shipping address, although there is an option in the store to change the shipping address. I wonder if they already have the addresses put aside or if they ship to the address in the store.

It sure would be nice if yifu looked at this thread and let us know.

Day 8 on the refund request and no response from BitSyncom.

Thanks for this info I had no idea and I was pissed off that Avalon pulled a BFL.

Day 2 for me, I even messaged Bitsyncom on the forums regarding this, lets hope they look into this and start refunding.

I wonder if they are about to ship batch 3 and it is causing the refunds to be delayed until they sort out which ones they need to pull (wishful thinking).

Given that they didn't respond to trade-in requests for months, it seems like they wait until they have all of the requests in before responding to anything. Maybe this is the case with refunds too, that they are waiting until a certain date before processing them.

Just speculating.

I don't expect Yifu to deal with Batch #3 issues (including the refunds) until all the Batch #2 issues (like trade-ins) have been dealt with

I successfully updated my shipping address a few days ago, I've moved house.

Change your address on your account and send them a ticket to confirm ;)

Avalon chips can be overclock max too 450 :)
With proper (water)cooling there is a chance to get better ROI, what are you guys think about this?

I'm over it... I just want my refund thnx.

Thanks for the info. I figured as much and this might come in handy seeing that I may sell the machine.

I updated the OP with the following information, please correct if there's any mistake:

I think I've reached the limits of my current power setup with these Amp vampires so I am tempted to sell my batch 3 unit. Anyone here in Canada that may want to take over my spot. If you can offer me a little bit over the pre-order price I'd be happy.

@ ILikeToMine

I though they would not allow changing the address on a pre-order. You mean you changed the address on the entire store account, not just on one specific order, right?

Yes I was able to change the address in the store for my account which includes the shipping address.

Yes I was able to change the address in the store for my account which includes the shipping address.
[/quote]

Yes you can, but when you look to your order you have your old address, that you have in account when you place the order.

Yes you can, but when you look to your order you have your old address, that you have in account when you place the order.
[/quote]

This makes a lot more sense to me as they originally said they will not allow people to alter their pre-order address.

Who wants to buy some pre orders? #6xxx

This really sucks, I don't want a refund at the same time I would get the miner. Is anyone on this thread close to yifu? If so maybe you can point him to this thread so some actions could be taken to insure that we get a refund in short order.

I would only sell if they could ship directly to the buyer, maybe simply changing the shipment address on the store and having that confirmed
The order has two machines.

Just an update. No update or response yet. It is day 10.

Same here

It looks like they shut down sales from the website, and are also not processing support tickets (or at least only processing very specific batch2 related tickets).

I would be surprised if there was an movement on the refunds until:
1) the store is back up accepting orders
or
2) Batch 2 push is completed.

ya, go 4 refund.

Depending on how soon they start on batch 3 shipments, I think I am going to tough it out.  Worst case, it looks like there still might be a  resell market to those who got in early enough and want more golden egg laying geese even if they are hatching smaller eggs.

I am toughing it out.  Unless my house cannot support 5 Avalons, in which case I will sell however many I need to in order for them to run.   After a non paying bidder for one of my auctions on here already, and seeing all the scammers on ebay and bitmit, fuck all that.  I am just going to mine.  If it doesn't ROI, oh well.

Looks like 100TH mine might be going mostly live within the next two retargets.
https://picostocks.com/docs/index/19

I am not sure if their business plan calls for reinvestment or just sitting on 100TH for a while.

The mining landscape is getting ugly.

I am starting to think the three 20Amp lines I had run to my basement maybe was pre-mature.

Plan is to set 100TH as faster they can, take quick ROI and then thinking what to do ;)
One share is equivalent of 200 MH of 100TH mine, so when they make reinvestment they must change this rule.

But you know that ''the appetite get bigger when you start eat" so we will see :)

Has anyone opened an Avalon support ticket asking how quickly they can offer a refund and actually received a response?

How quick? you must be kidding? How slow is the correct word.

Not exactly. I opened a ticket to ask when they will ship my batch#2 machines. They closed the ticket without any explanation or notification in 3 hours after. Was it quick enough?

They dont like trolls like you. Just be patient.

I just want to say they are selectively slow.
PS: I just got my tracking # today.

Your are kidding right?

In my personal opinion, your tracking number proves otherwise.

Yeah, at almost the end of batch #2 with order # of 1XXX.
Why don't you guys focus on how many days they need to do the refund customer asked?

Because they will only start refunding customers after all of Batch #2 has shipped and probably
also after (or during) the Batch #3 shipping

You could not predict this?

Avalon only deals with urgent issues at hand, the rest can just wait.

I am not parasite of Avalon team.
In my opinion, these 2 things are not conflict to do parallelly.

wil be easy to give everyone a refund when btc is low enough

You need to post this in 500 threads in the Custom Hardware forum, it's only fair.

I don't want the moderator throw me out of the forum. So I plan to open a new thread to talk about the 3 companies now have actural miners in sale. Avalon, Friedcat and BFL.

8 days have been and gone with no reply regarding refund ticket being raised

A B2 pre-order just sold here for 156 BTC.

You might be better off not getting a refund and to sell in hand if/when it is close to arriving.

any idea when these things might be processed?

All the guys who requested a refund, please give us an update.

I closed my ticket!

You received the refund?

Sounds like he reconsidered.  Seems reasonable especially after the B2 auction.

Though my guess is that there are going to be number of B2 and B3 on the market fairly shortly.

No refund 15 days

nope, decided to go another route.

Update the OP with the following info, please correct if something is wrong:

bump for batch 3 refunds

Sitting here to see whether any refund succeed.

No successful refund so far.

Any news regarding pending refunds?

Grrrr where the fuck is my refund. - Exchange rate at time of request = $105 now $72

cheers guys...  :'(

Yifu -- will you be honoring these refund requests? Time is of the essence.

20 Days.

OP updated:

I have put in a refund request as well (just yesterday).

I figure it will be awhile before they process it.

Bump for Yifu!

15 days since refund ticket has been raised, with no reply.

I had given myself a deadline of the first week of July for Batch2 to complete and Batch3 to start.  It was hard to pull the trigger on creating the refund ticket, as I believe the Avalon is a great product.

Well... I closed out my refund request.

I guess I got cold feet and want to keep my options open. 
If I see action one way or the other then I will be able to make a more informed decision.

Its rough not knowing where they are with Batch 2 and if chips and trade-ins will be shipping first.

As others who already raised a refund request still not received their BTC, it is useless to raise refund request now.
Let's just sit down and see the progress.

Well we now know the chips are ready thanks to the pictures BTCGarden has posted whilst giving a dig at Bitsyncom. Then there is the post about massive hashrate jump with Avalon supposedly mining with customer hardware again. So looks like Batch 3 is ready too...

Which ships first, or do they ship together??

Thanks, OP updated

Bump

Who cares. this thread is about refunds.. now give me my fuckign refund Bitsyncom...  >:(

Bitsyncom is a badass name, to the top Scottie!

Update on instructions: looks like this google form should be used to create refund requests.

I have put in a refund request for my order.

today?

I just wonder why are u placing redunf request if u could action it or sell it for more ?

My employer looks like they are going to close their business, and I tried to change the delivery address but received no response.
I really wanted to buy the miner, and was really looking forward to it, but just hit some bad luck

Oh.. sorry for that then. I just tought it is due delays and ROI.

no problem. Trying to change address with BFL as well - no answer from them yet either
AT least I have my Jalapenos  :)

Just curious, what makes you think you could sell a batch #3 that easily and for more?

Check Market board on this forum (Hardware and Auctions).
Inhand Avalons goes for 100+ BTC. He could wait those 7-10 days and sell inhand unit or even sell it with John escrow.

I cant sell it with a clear conscience, if I am not sure that I can get in the door in 2 weeks time to accept the delivery. Just ran out of time.

That might have been true for batch #2, but are you sure someone would pay a premium just to wait for the original customer to receive his/her order, THEN ship it to them, all of this knowing that you'd ROI in at least 2-3 months minimum, and more likely 6-8?

I took a chance to purchase a batch #3 on the assumption that they would ship may 5th, and agreed to pay the imo hefty price based on that premise. I understand that this is the nature of the game, but i really can't see who in his right mind would pay even more than what i did to buy a batch #3 now.

any idea when refunds will be processed?

No information has been shared, but shipping order would make some sense.

New thread opened regarding batch#3 and refunds, look at this posts: https://bitcointalk.org/index.php?topic=254525.msg2717297#msg2717297 , https://bitcointalk.org/index.php?topic=254525.msg2717910#msg2717910 .

Hey Guys,

I am contemplating the refund.

It is looking for a number of fields:
1) Email... easy
2) Order Id... Assuming he means Order number on our invoice... easy
3) Bitpay url --- I don't have that but I have the txn ID from the transactions pane of the Bitcoin-Qt client
4) Refund Address --- where that heck can I find that?  I assume this is a bitcoin address. Is it in the Bitcoin-Qt client?

Looking for help with number 4 (in case I pull the trigger tomorrow).

3 open a support ticket with bitpay provide the TX and ask for the invoice/url
4 they need one address to refund you, here is where you want your BTC if you do not control the address/change adress you paid from

Thanks... that clears it up.  I wasn't sure if it had to be a specific refund address, or if any that i own would be fine.
I have opened up a support ticket with bitpay.

If I were you I'd submit the google form now at least, I don't think they are going to answer your ticket that quickly. At least fill whatever you can out and submit it.

Still mulling my options... this is just one of them... but yes... time is running out on a direction.

Where did that google form come from..  ???

From the last Avalon news letter: https://forum.btcsec.com/index.php?/topic/652-asic-mainery-ot-avalon/page-48#entry36118

I went ahead and submitted my refund request through the google form and also submitted a ticket stating I did so.

I was one of the first Batch 3 orders but I now doubt my ability to make ROI even with "free" electricity.

Yep same here, submitted ticked for refund, if they offered even 30btc refund we could see ROI.

Maybe I am naive but Yifu has been a "stand up" guy so far.  I am holding out hope that those who show faith in Avalon will somehow see returns.  I am not cancelling and am trusting Avalon more than I trust my own math.  I hope I am not making a mistake.  I do not know the solution... maybe they will do nothing, but a product that does not ROI is bad for future customer confidence, one would think.  Maybe he will send the "extra" returned units to the faithful? :)

Initially he said he would not honor the messed up batch 2 preorders but then did, in my opinion, the right and moral thing and did honor them.  There are several other examples of Avalon being the morally superior ASIC company and it is because of this record of ethical behavior that I "vote with my bitcoin" and will support Avalon and have faith... possibly (probably) to my own detriment. 

I don't think they care about future customer as batch#3 is last batch of miner they sold. In future, there will be only chips. The risk of delay will be partially shared by miner maker who buys their chips.

Irrespective of what may or may not be the ROI of batch 3, Avalon has accomplished tremendous things by making their chips available to the masses. I am sure dealing with a lot of customers as a small team is an arduous and difficult task, not withstanding what is at stake here--the metaphor is so far beyond selling shovels in a gold rush. Ultimately I think the future of Avalon is in engineering the ASIC chips and sourcing them to third parties for assembly and handling the customer.

Regardless, I am 100% sure that if you get a working Avalon and plug it in, you will see ROI. The real question is, do you have the capacity to maintain and manage one of these machines for the necessary time interval? This is not child's play, this is bitcoin mining! If you think that having a device generating 80 billion SHA256 hashes per second in your living room isn't going to have an affect on your life, well....

This is the future my humble friends.

Am I the only one who is afraid the provided Google refund form might be a scam? I got no newsletter via email and it doesn't seem wise to trust a link who someone just posted on the Internet...

It's sad that even their support system isn't properly secured... (I would prefer SSL encryption at least)

This msg https://bitcointalk.org/index.php?topic=254525.msg2710828#msg2710828 fm BitSyncom is also scam?

WTB early batch #3 preorders, for fair price, escrow is a MUST.

Only via PM.


PS. I will not pay it more than refund in same category.
Better price and lower order numbers are priority.

Welp, unfortunately had to pull the trigger on the refund request yesterday. Now to play the waiting game.

I think you might be a day late Milan77.  My guess is yesterday you would have had folk lining your door.  Today, everyone has already headed for the exit.

Good good. With less avalons in the wild maybe i could hit ROI:D

maybe  ;D
Stranger things have happened I am sure.
My exponential projections put the 4-module Avalon breaking even in mid-October (108M Difficulty 775THs global hash rate).
If you think the global hash rate will more than triple between now and mid-October, it will take longer.

Good luck!

Thanks, prolly will need it.
Anyway maybe Yifu will make us surprise and send some cold wallet with Avalons or 4 modules instead of 3. Naa.. just dreaming.

You must not be subscibed to bitsyncom's newsletters.   There was a mass mailing with this information directly from yifu.  People just reposted it on the forum.  Not a scam.

Oops... I never got any email from BitSyncom. I thought newsletter subscription was done automatically during the order process, now it seems it wasn't..

I have to pray support ticket asking for refund will be enough. Otherwise I will have some units for sale :-(

Nice dream. Hope you will not wake up. Haha :D

if anyone is in California and wants to sell their Avalons unboxed on arrival, i'll pay $3000 cash for each.

LOL, who would do that? Avalon is honoring refunds, and those machines costed 74.46BTC. Anyone accepting your offer is losing money big time for not reason at all.

While brazen... you can't fault a guy for trying.  :P

Well, I jumped very quickly on that... Maybe I said too fast "Avalon is honoring refunds", who knows if Cypherdoc's offer will seem sweet in a couple of weeks?

Can't be sure of anything these days, miners are pretty much getting ass raped by all these preorders that end up in months of delays. Anyhow, no risk at all for the vendors, 100% of the risk is on customer's shoulders. I guess that is what we will get with ASICS, the money-machines business is a tricky one and something that has no precedents till now...

I'm 1 day late...but I submitted a refund request. I was away this weekend and didn't get the email until earlier today. I immediately requested a refund. I hope I'm not too late. It doesn't look like shipping started, right? If not then IMO refund requests that are just barely late, should still be honored.

No tracking number reported on these forums for any batch #3 unit so far.

I believe there is going to be a lot of manual intervention with Batch3 (between checking if the units are to be built and shipped or not).

So far it seems like steps that require a lot of manual intervention hasn't been Bitsyncom's forte.

Has anyone received a refund yet?

The only refund the was received was someone Russian they used the bitpay refund option. My guess is there is a way to revisit the invoice url and get a refund if it's unlocked by the merchant. This is all starting to be a big joke.

I have submitted my refund request for 2 orders on the 13th of july,but so far no bitcoins...

Well... with all the refunds, they are certainly going to have a lot more chips available for sale.  ;D

If someone is late for refund and gets tracking number, I am willing to buy unit.


Please PM me.

And in which country are you?

Serbia, Europe (not EU).

my offer still stands to buy units.  i'm in the US.

I have a unit coming my way, and I would like to get rid of it ASAP.

And we make a deal :)
It could be official now :)

My refund ticket "Being processed" from 20/07, also order status "Processing" from 27/03. Avalon devices guaranted unprofitable with current difficulty, so absurdly trying to deliver their.
BitSyncom does triple blow to buyers of batch 3:
1. Extreme big price at march 2013, due monopoly. This price implies start shipment 05/05.
2. Extreme shipment delay with dropping ROI from 2-3 to 0.3-0.9
3. Big chip sales for additional difficulty growth in near months.

If they are not scammers, they must somehow compensate for the losses to those who received devices.

"no news is good news" lol not in this case.

You probably aren't going to get a refund if that's the case. They pretty much ignored any ticket that chose 'refund' as the trouble type, and instead just used the Google form that was sent in the newsletter two weeks ago to decide who gets a refund and who doesn't.

has anyone else gotten a refund???

I'm not sure they have assembled all of the batch 3 units (I'm thinking not, but impossible to verify), but it will be interesting to see if they decide to resell the refunded units. It will also be interesting to see what they charge for them.

It would be interesting to see if they actually refund.

bump -- still haven't gotten a refund.

Still no refund for me either.  29 days and counting since first ticket was logged.

Unfortunately I was a little late with submitting the Google doc ticket, which I mentioned in it about the previous ticket that was logged on support.avalon-asic.com many days prior.

I really hope Yifu will still honour the refund!

What is this talk of a Google Doc? there was nothing mentioned about said document when Yuffie said to submit a "refund ticket" through the support website?

There was this link to a Google Docs form (https://docs.google.com/forms/d/1qYcIa0TQqUDJzvaKrF8mlJFfPRbf_h5d85Ers3wu040/viewform) in the last newsletter with instructions to fill it out before that Monday. I actually didn't see it at first either.

But at this point, if you want a refund and didn't fill that out, you're probably screwed (though I would fill it out anyways to try). I submitted a ticket after submitting that form and it's been completely quiet. No refund, no response to ticket, nothing. Guess I shouldn't have expected anything more. I need my BTC101.24, but we're just their customers - what right do we have to anything? I mean, it doesn't really matter if you can't keep any promises in this business, right? ::)

Well, after all this nonsense of trying to get a refund, it turns out my batch 3 Avalon is being shipped.  Just got the email notification a few hours ago with a tracking number.

Here's hoping that I can make ROI on it.  Did have some plans for the refund (if it was going to happen), oh well.  The Avalon + 16 block erupters can grind it out instead.

They are probably trying to mine with the newly built units to cover the refunds...

status in my order page is "Refund processing"
before you get track number, which status you have?

With a bit of luck, if their administration is so messed up, they might refund you even though you received your paid for unit

double profit, to compensate for all the stress ;-)

It said "processing" prior to it changing to "completed".  I was late in submitting the google doc form but had logged (still logged) a ticket via their other system 39 days ago now.


haha that would be extremely lucky, I think we all deserve the unit and the refund (or partial at least) as compensation for the bs we had to go though :-D

Clearly Bitsyn.com's handling of the refund situation has been sub-par, but how late were you to submit a completed form?  I think most of us submitted late, but were able to get our status to "Refunded".. and then "Refund Processing".

Before batch2 delivery my batch3 orders vanished from the store. Now I submitted the invoice from bitpay and I still dont see the order, or its status. Will way the first person be refunded then I will start worry about this.

+1

I'm still waiting for my refund !

has anyone received BTC from avalon ?

Only one person, who asked for the refund *before* the google docs form was up.

I wonder if we will be notified prior to the refund.

Has this been discussed before?

Thought you guys would find this interesting...

That's... kind of amazing.

refund, anyone?

Holy jesus donkey balls. I hope that now that Yifu is in the loop we can get refunds?

Still waiting on refund for order #9170

ok. this is pretty stupid of me, and completely my fault.

the system is designed to move cold storage to hot wallet -> then send out refunds.

but apparently the move failed and the script tried to send a bunch of refunds while the input contained no coins...

1000 coins have been moved and script resumed, I'm sure people should see refunds instantly and can vouch. and once I get back on location I can enable more coins to be moved and thus refund resumed.

again, I apologize for the long delay.

Thanks, Yifu.


Edit: got my refund!

Damn dude.  This refund failure, combined with the lack of chips, has been doing an immense amount of damage to your brand.

yeah, shit happens. just gotta fix it and move on really.

thanks yifu!

Still got nothing. How long it can take to process all the refunds?

https://bitcointalk.org/index.php?topic=242627.msg2573589#msg2573589

update please

aistto not aissto
store.avalon status still "Refund processing"
still no refund, no transaction in blockchain

today one person have refund)

^ wow. Didn't expect that.

Just a heads up for those not tracking the other thread, all B3 refunds have been processed according to Yifu in this post:
https://bitcointalk.org/index.php?topic=257748.msg3035431#msg3035431

Just received my refund!

Great news :)

I got mine, thanks Yifu for keeping your word.

spiccioli

Although I dont have a batch 3, my group buy for your chips would like a refund. it is under john. k and he has been trying to contact you.

Woot! Got my refund as well, thanks!

Oh and thanks Jimrome, since that's basically thanks to you that this whole mess finally got untangled!

I wish I could take the credit, but I can't - only Yifu could sort this mess out. I'm glad that you guys finally got your BTC back, enjoy!

Well at least you're the one who managed to remind him. Without that, he'd still be thinking everything's sorted out while we'd still be waiting for our refunds.

So there, thanks :)

I got my two refunds.

finally got the refund

please refund chip order number 10129. It is under John K and our group buy has waited weeks for it. thanks