Maybe you don't have multiple accounts and didn't cheat but one or few of your referrals did!
This is the problem with advertising referral links via PTC sites. You don't know who will register under your name and, unfortunately, most of them are known for multi accounting.
I know it's your not fault but it is what it is.

To be fair, they replied on the accusation thread few hours after it has been created.
I'm not saying whether their arguments are valid or not but at least they are cooperating and didn't ignore OP.
In his last reply, OP said he received an email from wintomato and replied back with a proposal to resolve the issue (I believe his proposal is to settle the payment over twelve months).

I'm glad you were finally able to withdraw your money, I'm really happy for you.
However, you need to understand that such inconvenience happen all the time as casinos also need to protect their business  and they can't publicly share all the information related to investigations.
BTW, can you please tell us what the rollover was before you could withdraw your money. Was it 1x (as per their terms) or 3x (as per support agent reply)?

It's taking longer than what you were expecting because it's a child pays for parent transaction (CPFP).
The parent transaction/ancestor (which output is used as input) hasn't been confirmed yet and it needs to be confirmed before or at the same time as the child transaction.
Your transaction is paying 7.26 sat/vB but the effective fee rate is only 3.99sat/vB (fee paid by parent + fee paid by child / total vSize of both transactions)

I think this is where the confusion comes from. OP is confusing hashing (one way functions) with encryption (two way functions).
Hashing functions are irreversible. pooya87 already explained in simple terms how it works and I'll give you a practical example:
The output of a hashing function is always a hash with fixed length no matter what the input is. For example, you can take a terabyte file, it's sha256 will be a 256 bits long hash. Do you think it's possible to extract a terabyte data from a 256 bits string!

^^
Well, as a good friend you should advise them to stop doing that.
It doesn't matter where you come from or what's your background or financial situation, we all know and it's a proven fact that gambling is too risky. Statistically, your chances of losing are higher than winning.
You may get lucky for a while but on the long term and even if the casino offer high rewards you will end up with less than what you invested.

^^
What makes things even worse is hiring shill accounts to advertise their service and bump this thread!
This can be counter-productive and affect badly their credibility. Probably they still don't realize that such behavior is highly frowned upon by the bitcointalk community.
Anyway, I don't know what happened as their representative used to be very active here and posting updates regularly but suddenly went dark!

I disagree. Although it's true that many so-called gamblers consider gambling as a source of ncome, we shouldn't say they are right (or correct as per your words). They are wrong, gambling have never been and will never be a source of income. With such mindset, any loss will be more painful than it would be for any other gambler who is on it just for fun.
Seeking for more rewards and bonuses I'd OK as long as it's seen as a way to spend more time on the casino and play more not as an extra income.

Do you mean the casino may intentionally publish a malicious app to hack your device or that apps are less secure than websites? If it's the former then you can protect yourself by only downloading apps from reliable casinos and from official sources. If it's the latter, then it depends ô the devs. Big casinos will definitely hire expert devs who can develop highly secure apps.
We have two opinions here. Those who believe apps are better than mobile browsers and those who think exactly the opposite. It's a nonproblem to me. A casino can provide both versions and it's up to the player to choose which one to use.

Yes, you are right. Most casinos use cryptography in their provably fair algorithms and this is common especially on in-house games such as dice, roulette, crash.. Like Coinbox1 already explained.
Regarding the blockchain technology, I meant omething like smart contracts (like the difference between CEXs and DEXs). The player interacts directly with the smart contract and everything is recorded on the blockchain. It's going to ba a challenge but still feasible.

It's common sense that if they set a limit on a bet, it means they don't want you to bet more than that limit if their system allow it. I believe they need to fix this, anyway.

Thanks for the detailed answer. However, I read the whole Deposits and Withdrawals section and it doesn't say how many times exactly the player needs to wager the deposited amount before he can withdraw his money. 1x is the standard, afaik.

Probably because it's a throwaway account. He chose a random username because he hasd no intention to come back here again and answer our questions. He didn't even notice that the image he posted isn't related to what he's complaining about.
Am not trying to defend coinplay here or saying he is lying, but I really hate it when someone create a new account, post such a serious accusation ten simply disappear.

I was expecting a screenshot of his conversation with customer support too, but no, it's a screenshot of his withdrawal transaction which is still pending. However, there is no information about when it was taken.
I counted three users so far (correct me if am wrong) who complained about not being able to withdraw and accusing the casino of scamming but none of them (except Godofwars) has created a proper scam accusation thread or presented enough proof to support their allegations!

Maybe you didn't mean it, but your statement makes it look like casinos are stealing money from the players. This is not true. They are offering a service (entertainment) and they are getting paid for it. Besides, there is a chance for the player to earn more than what he spent. So, it's more than fair to me.

This is why I don't quite agree with calling them crypto casinos. They are online casinos that accept crypto payments. A real crypto casino is the one that uses cryptography and the blockchain technology in their games.

Thanks for the guide! I believe many don't know about this feature.
However, although this makes accessing the casino easier and faster (also safer as it's the same as bookmarking the url), it's still a shortcut and will open the casino on the browser when you click on it. It can't be compared to a real app and the features it may have and the player might be looking for.

Yes, that's the reason why they banned his account according to the customer support reply.
However, in their FAQ they say that alt accounts are allowed, unless it's used to cheat or abuse their bonuses:
This is the account of their official representative: Rollbitcom
Send him a PM or post on their announcement thread to get their attention.

This is a bit confusing! You literally said that you made a deposit, played then withdrew your money. Till know every thing is fine. Due to language barrier I've to suppose your issue us your inability to withdraw your winnings after you made the two bets, rights? But the screenshot you posted is about a totally different issue: your inability to make a deposit. So how did you manage to make tjose two bets if you couldn't deposit in first place?!

اتفق معك تماما. م المستبعد جدا أن تفلس منصة بينانص و يحدث معها مثل ما حدث مع المنصات الأخرى
بل على العكس، يبدو أنها المنصة الوحيدة التي استفادت مما حدث و عززت موقعها في سوق العملات الرقمية.
منذ بضعة ايام تلقيت بريد إلكتروني ( اعتقد انهم ارسلوه لكل مستخدمي المنصة) يؤكدون فيه ان كل ايداعات المستخدمين آمنة و موجودة في محافظهم المحمية. إضافة إلى التذكير بمبلغ التأمين الكبير الذي يحتفظون به ضمن خطة SAFU. إضافة إلى ذلك فقد قاموا بنشر بعض العناوين التابعة لهم كنوع من الشفافية و التأكيد على أن ارصدة العملاء آمنة.

Thanks for the clarification. Unfortunately, there is nothing we can do about and we can not even know if the casino is asking for kyc for actual security reasons or just to scam. You will have to trust them.
This is why I personally prefer when the casino impose kyc from the beginning when you create an account or before you make your first deposit rather than to wait till you make a big win or they suspect your activity.
When you register on a licensed casino, you should be prepared to get asked to submit your documents at any moment.

The wording of the paragraph is indeed confusing. It doesn't say that using VPNs is prohibited, per se, or that it may lead to the suspension of the account. As per my understanding, if a user is caught using a VPN or logging in from a different country, all the bets he has made since his IP changed will be voided and the money will be returned to him in case he logs in from the same country IP he created his account with. I may be wrong though.
I think you quoted the wrong paragraph (in the image you posted).