Beginning:
Locked Bonus funds: 17,5mBtc
Real locked funds: 70mBtc
That appears right.
After i stopped playing:
Locked Bonus funds: ~29mBtc
Locked real funds: ~118 mBtc
Locked bonus funds afaik should be 17,5 not 29
I should Bet in complete, to get the Bonus from Bitcasino.io 25.69BTC
Assuming 40x rollover requirement, it should be 0.7
BTC only.
So why i still have 70 Smiley ? The System shows me that i have locked funds before from 118mBtc.
48 mbtc are Missing from the Winnings
That appears normal. When you request to forfeit a bonus, all winnings are forfeited. (but if lose, you will lose from the real money. Don't take bonus unless you really intend to complete or lose it.)
Hi Community,
today i played again on Bitcasino.io like often.
After i made some Winnings, i realized that the Bonus (25% on deposit) i should get for my deposit from 0.07
BTC is impossible to reach.
I should Bet in complete, to get the Bonus from Bitcasino.io
25.69BTC[/b] which correspondents dents to
24.500 €. analyzing the Bonus section there was seeable for me as customer:
Beginning:Locked Bonus funds: 17,5mBtc
Real locked funds:
70mBtcAfter i stopped playing:Locked Bonus funds: ~29mBtc
Locked real funds: ~
118 mBtc..
So i decided to Stop the bonus and lose the
bonus funds right away to get my
real funds unlocked for every Casino on the Live Table, because before it was not possible to play everywhere.
After i checked the bonus conditons and again analyzed the bonus page i realized the bonus funds of 29 and my real funds like before which are locked, as you can see upstairs
.
So i deactived the Bonus. Following is happing.
Locked Bonus funds: Set to
0Locked Real funds: Set to
70 ~118mBtc before?
--
So after complaining with the Support of Bitcasino they told me they will check the issue with the Management and gave me the Information:
"Locked real funds and Locked real Bonus funds are lost after deactivating the Bonus. U can download the log from the support below.
So why i still have 70
? The System shows me that i have locked funds before from 118mBtc.
48 mbtc are Missing from the WinningsAlso very important is that the bonus funds are not possible to play with.
So my Winnings i made - Are only by setting my "Real Locked funds" from the Deposit of 0.07
BTC from the beginning.
bitcasino48mbtcmissing.txtSomeone of you guys have the same problem?
kindly regards,
mu77al