🌟CLOSING SALE🌟 [DENARIUM] | Next Gen Physical Bitcoins 🌟CLOSING SOON🌟

[smoothie]

The main issue at the mint is not the process they use or the tools they use, it's the metal plates they use. The brass and silver plates have both had their issues, brass plates simply being low quality and the silver plates being non-polished, thus requiring huge amount of manual polishing. They simply can't find proper raw metal from anywhere. Many of the proper mints have good raw materials which is extremely important and unless our partner can't get their hands on proper raw materials in the future, we may have to change the mint indeed.

From my own personal experience I've found that getting as much of a mirror finish has everything to do with the polishing of the die that is cut (and pressed into the metal during the minting process) and not the metal quality that would determine if the coin(s) have scratches.

Metal quality (from what I gather) only determines the purity of the metal content, not the shape it forms (i.e. scratches etc).

Disclaimer: I am no expert in minting coins.

[Technomage]

The main issue at the mint is not the process they use or the tools they use, it's the metal plates they use. The brass and silver plates have both had their issues, brass plates simply being low quality and the silver plates being non-polished, thus requiring huge amount of manual polishing. They simply can't find proper raw metal from anywhere. Many of the proper mints have good raw materials which is extremely important and unless our partner can't get their hands on proper raw materials in the future, we may have to change the mint indeed.

From my own personal experience I've found that getting as much of a mirror finish has everything to do with the polishing of the die that is cut (and pressed into the metal during the minting process) and not the metal quality that would determine if the coin(s) have scratches.

Metal quality (from what I gather) only determines the purity of the metal content, not the shape it forms (i.e. scratches etc).

Disclaimer: I am no expert in minting coins.

Yeah, I'm no expert either. I'm going by the comments I've received from our mint. They seem to know what kind of metal plates the "real mints" use, but they simply can't purchase those from anywhere. And they're trying to do the best with what they have. And so are we.

But we are certainly changing mint if we can't solve those issues with our current one, that's for sure.

[OgNasty]

I think finding quality silver blanks is getting harder and harder.  This is probably going to continue to get worse as the global silver supply is crunched more and more in the coming years.  It is hard to not view this as writing on the wall from a silver bug perspective.  However, I do feel your pain.  No coin is perfect and standards are high around here.

[fvs114]

I've found that on mirrored finish silver products, using a polishing cloth adds small scratches.  I now take a complete hands off approach to making my silver coins.  Cotton gloves and touching the coin on the edge as little as possible.  Unless I fumble a coin, the face or rear of the coin is never touched by anything but a hologram.  If the buyers want to try and polish away any small marks, I leave it to them, but highly recommend against it as it usually does more harm than good unless you have the right chemicals and knowledge.  Just my 2 satoshis.  Polishing cloth on a mirrored finish coin = bad news.

Good points there. Our process of polishing has undoubtedly only improved the coins. The variance in quality in our silver auction coins is in fact only because we didn't polish the silver coins enough at the time of the production of the auction batch. But it is very true that the polishing must be done properly and with care to not introduce damage to the coins. We are giving everyone instructions on this if we're sending tools for further polishing.

Bummer... Coins should not be polished.  You need to find a different mint that can stamp out a high quality silver round for you...

I agree totally.After minting process coins should not be touched to preserve original mint luster.
In some weak metal alloys, the preservation of the mint luster can be discussable but with 999 Fine Silver should not.
Maybe unpolished coins weren't that bad at all but without a picture is hard to comment.

[Lincoln6Echo]

Well, I liked the the design of the coin very much so I particpated in the auction but I am disappointed by the overall handling through Denarium.
During the shipping process the top of the coin capsule came off so that the coin got moved around inside the parcel a lot which didn't improve the surface of the coin.
Additionally to scratches there is now some really tiny red fluff from the enclosed cloth on the coin and I have no idea how to remove it.  
I asked for compensation since more than a month but didn't get a real answer because they want to handle all of the requests in one go in order to reduce the workload.

So to summarize:

• late delivery
• Instead of A9 I received A14
• bad communication regarding issues like the +5 Sticker problem
• Coins got cleaned to "impove" quality
• promising a premium coin product without using a proper mint so the quality can't keep up imho  
• bad packaging so coin surface got even worse
• no compensation in an appropriate amount of time were offered (waited more than a month)

0.57 btc is imho to much of a premium for this coin so I will ask for a refund today.

[Technomage]

Maybe unpolished coins weren't that bad at all but without a picture is hard to comment.

We'll publish pictures here of the unpolished coins soon. We don't have any at the moment but I've asked the mint to send us one. We'll get that next week and then I'll put the pictures here for transparency.

[Technomage]

Well, I liked the the design of the coin very much so I particpated in the auction but I am disappointed by the overall handling through Denarium.
During the shipping process the top of the coin capsule came off so that the coin got moved around inside the parcel a lot which didn't improve the surface of the coin.
Additionally to scratches there is now some really tiny red fluff from the enclosed cloth on the coin and I have no idea how to remove it.  
I asked for compensation since more than a month but didn't get a real answer because they want to handle all of the requests in one go in order to reduce the workload.

So to summarize:

• late delivery
• Instead of A9 I received A14
• bad communication regarding issues like the +5 Sticker problem
• Coins got cleaned to "impove" quality
• promising a premium coin product without using a proper mint so the quality can't keep up imho  
• bad packaging so coin surface got even worse
• no compensation in an appropriate amount of time were offered (waited more than a month)

0.57 btc is imho to much of a premium for this coin so I will ask for a refund today.

Sorry about the delay regarding compensation, we are a small team and we're extremely busy. That is no excuse of course but we do handle every case eventually.

In terms of the capsule coming off during transit, that is not very likely to happen. Are you sure it wasn't opened by the customs or something like that? In any event we'll handle this issue through email.

Just a general notice to everyone that we have a 2-week return/refund policy (from successful delivery of the product) so I recommend doing first contact within that timeframe. Otherwise I can't promise that we can do anything about the request.

[Lincoln6Echo]

Not 100% sure but the capsule fits not that tight and the package looked unopend. Why would customs leave the capsule open anyway?

I have send you a signed email regarding refund.

[Technomage]

Not 100% sure but the capsule fits not that tight and the package looked unopend. Why would customs leave the capsule open anyway?

Could be that they placed it back carelessly. But that doesn't matter. We'll answer your email soon so we can take care of the complaint.

[ezeminer]

Well, I liked the the design of the coin very much so I particpated in the auction but I am disappointed by the overall handling through Denarium.
During the shipping process the top of the coin capsule came off so that the coin got moved around inside the parcel a lot which didn't improve the surface of the coin.
Additionally to scratches there is now some really tiny red fluff from the enclosed cloth on the coin and I have no idea how to remove it.  
I asked for compensation since more than a month but didn't get a real answer because they want to handle all of the requests in one go in order to reduce the workload.

So to summarize:

• late delivery
• Instead of A9 I received A14
• bad communication regarding issues like the +5 Sticker problem
• Coins got cleaned to "impove" quality
• promising a premium coin product without using a proper mint so the quality can't keep up imho  
• bad packaging so coin surface got even worse
• no compensation in an appropriate amount of time were offered (waited more than a month)

0.57 btc is imho to much of a premium for this coin so I will ask for a refund today.

Sorry about the delay regarding compensation, we are a small team and we're extremely busy. That is no excuse of course but we do handle every case eventually.

In terms of the capsule coming off during transit, that is not very likely to happen. Are you sure it wasn't opened by the customs or something like that? In any event we'll handle this issue through email.

Just a general notice to everyone that we have a 2-week return/refund policy (from successful delivery of the product) so I recommend doing first contact within that timeframe. Otherwise I can't promise that we can do anything about the request.

I can confirm that this also happened to me. In my group buy thread I had my capsule open once I got the package. It looks like customs wasn't involved, because the tape was intact on the box. Although previously I had believed customs did it, it is probably 90% false.

Another person that received coins also said that same, "their capsule felt loose."

[digicoinuser]

Originally when I ordered my Denarium coins last year, I had received the box with the coins not secured inside.  They were still in the air-tites but the air-tites had taken damage/staining from the sticky substance that was supposed to keep the air-tite secured to the receipt.

This was an issue in the past that I would expect to have been resolved but if not I hope they can figure out a better way to secure the product.  Bubble wrap works wonders in small quantities and there was absolutely no padding in my shipped box last year - I EXPECT padding in it this time around or else the problem has not been resolved.   

[bithalo]

Eze is probably referring to me.  The capsule for my Silver auction fell off the first time I picked up the package.  It wasn't due to customs.  I mentioned this earlier.

[CanaryInTheMine]

Originally when I ordered my Denarium coins last year, I had received the box with the coins not secured inside.  They were still in the air-tites but the air-tites had taken damage/staining from the sticky substance that was supposed to keep the air-tite secured to the receipt.

This was an issue in the past that I would expect to have been resolved but if not I hope they can figure out a better way to secure the product.  Bubble wrap works wonders in small quantities and there was absolutely no padding in my shipped box last year - I EXPECT padding in it this time around or else the problem has not been resolved.   

A good option is to start with numismatic quality airtights such as these: http://www.amazon.com/Air-Tite-Direct-Holders-SILVER-EAGLE/dp/B002EJLZ4U
They can be found in appropriate sizes as needed and in bulk quantities.
Once a coin is securely closed/sealed it can still be placed in the current packaging style very effectively!

[Technomage]

As I've mentioned before, we already replaced our order once for the capsules for the 1 BTC from the supplies (as the first batch came loose really easily) but it seems that the replacements were still not good enough. We will change the capsule type entirely for future coins and also look into the protective padding in the packages so that it's adequate.

There has been very little issues with the capsules of our smaller coins but the larger ones have definitely been a bit problematic.

[Blazed]

As I've mentioned before, we already replaced our order once for the capsules for the 1 BTC from the supplies (as the first batch came loose really easily) but it seems that the replacements were still not good enough. We will change the capsule type entirely for future coins and also look into the protective padding in the packages so that it's adequate.

There has been very little issues with the capsules of our smaller coins but the larger ones have definitely been a bit problematic.

Capsules are the least of your worries. I hate to be negative, but the quality of these coins is just horrible. I got a silver bull coin and the brass custom coin and both are in bad shape. I am not sure how in good conscience you can ship coins that look like these.

https://bitcointalk.org/index.php?topic=1218530.msg14586027#msg14586027

[bithalo]

As I've mentioned before, we already replaced our order once for the capsules for the 1 BTC from the supplies (as the first batch came loose really easily) but it seems that the replacements were still not good enough. We will change the capsule type entirely for future coins and also look into the protective padding in the packages so that it's adequate.

There has been very little issues with the capsules of our smaller coins but the larger ones have definitely been a bit problematic.

Capsules are the least of your worries. I hate to be negative, but the quality of these coins is just horrible. I got a silver bull coin and the brass custom coin and both are in bad shape. I am not sure how in good conscience you can ship coins that look like these.

https://bitcointalk.org/index.php?topic=1218530.msg14586027#msg14586027

Completely agree.  I've tried to be very polite about this, but I'm frustrated at the quality.  I can somewhat live with the Brass coins due to their low cost (though I'm very disappointed in them), but the Silver was meant to be a premium product, and the auction prices reflected that.

Here's my two pics I took for the Encyclopedia.  They wont win any awards for best picture, but they accurately reflect my 1/10 and 1/100.  I didnt take any pics yet of my Custom or Silver.  The 1/100 has very bad bands across the front, which I mentioned to Henry in person in Miami.

I do appreciate Henry being upfront with many of the issues, but I think Denarium needs to go with another mint asap as opposed to an in-house metal maker just to keep margins high.  Then to compound issues, there was the decision to polish the silvers, which is a no-no, as it left lots of scratches on my coin, and in my case, a capsule which fell right off as soon as I touched the package, letting the Silver fall out.

[Blazed]

I get that there were issues, but shipping them was a bad move. They should have refused them from the mint and had them re-struck. I was excited to see some loaded coins for sale as I am bored with DIY coins. I was really hoping for another solid player like Titan selling nice loaded coins. I hate to be negative, but I was pretty let down here.

[smoothie]

I get that there were issues, but shipping them was a bad move. They should have refused them from the mint and had them re-struck. I was excited to see some loaded coins for sale as I am bored with DIY coins. I was really hoping for another solid player like Titan selling nice loaded coins. I hate to be negative, but I was pretty let down here.

I think that is just one of the issues here from an outside perspective. BOLDED.

First off, I haven't really followed this thread only until recently. And I have to say that Denarium did deliver a product which is better than scammers like Coinographic. But...

What is disappointing is that the term "mint" is being thrown around when from what I gather the company "minting" the coins was not in fact an actual mint (not their main focus as a business). Please correct me if I am wrong.

Which is a bad move from a quality stand point.

Was the impression initially from customers that the "mint" was an actual mint or was it disclosed that they were a metal working company of some kind?

[Lincoln6Echo]

I get that there were issues, but shipping them was a bad move. They should have refused them from the mint and had them re-struck. I was excited to see some loaded coins for sale as I am bored with DIY coins. I was really hoping for another solid player like Titan selling nice loaded coins. I hate to be negative, but I was pretty let down here.

I think that is just one of the issues here from an outside perspective. BOLDED.

First off, I haven't really followed this thread only until recently. And I have to say that Denarium did deliver a product which is better than scammers like Coinographic. But...

What is disappointing is that the term "mint" is being thrown around when from what I gather the company "minting" the coins was not in fact an actual mint (not their main focus as a business). Please correct me if I am wrong.

Which is a bad move from a quality stand point.

Was the impression initially from customers that the "mint" was an actual mint or was it disclosed that they were a metal working company of some kind?

The coin was advertised as collectors item and premium product. A metal working company was mentioned when quality complains from customers came up.

[Blazed]

I get that there were issues, but shipping them was a bad move. They should have refused them from the mint and had them re-struck. I was excited to see some loaded coins for sale as I am bored with DIY coins. I was really hoping for another solid player like Titan selling nice loaded coins. I hate to be negative, but I was pretty let down here.

I think that is just one of the issues here from an outside perspective. BOLDED.

First off, I haven't really followed this thread only until recently. And I have to say that Denarium did deliver a product which is better than scammers like Coinographic. But...

What is disappointing is that the term "mint" is being thrown around when from what I gather the company "minting" the coins was not in fact an actual mint (not their main focus as a business). Please correct me if I am wrong.

Which is a bad move from a quality stand point.

Was the impression initially from customers that the "mint" was an actual mint or was it disclosed that they were a metal working company of some kind?

I suppose I just assumed that for a $100+ premium the coin would be like every other coin produced and sold around here...mint quality. Anyways I knew better than to pre-order something but did it anyways so I will sell it off and move on. Had I seen pictures of the coins before ordering I would not have ordered one for sure.