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Author Topic: [ANN] SimpleFX.com - forex broker with BTC and LTC crosses and 1:500 leverage  (Read 61100 times)
The Secret
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November 09, 2017, 05:02:41 PM
 #421

Dear Simplefx support,

i am a customer for 2 years, trdaing for myself and several clients linked true the affiliate system. the last 3 weeks i linked the account from myself and my wife also true the affiliate system. This accounts where made with the same IP adress wich i did not knews was against the affiliate agreement.

You blocked all accounts from me and my clientsfor the IP reason. I have send you directly an email that i did not new about this rule, i am very sorry and that you can take back all the commissions and a penalty for the investigation work.
You took the 8000 dollar commission back (which is normal) BUT you also took 2700 LTC from my account!!! Why? nobody knows why you take so much money from my profits.

You answered the following:
    
"Hello.........,

Our recent investigation has led to a conclusion, that you violated our Affiliation Agreement p.3.2. (https://simplefx.com/resources/SimpleFX_Affiliation_Agreement.pdf) by operating on multiple different SimpleFX profiles assigned to following email address: ......

Acting in accordance with mentioned Affiliation Agreement (p.3.5 and p.3.6), all your profits and affiliate earnings have been cancelled and reversed.

As a result of such a flagrant breach of our rules, we have also decided to permanently terminate your account and all accounts assigned to it in Affiliate Program. Please submit a withdrawal request of all your remaining assets until 13:00 UTC on November 2nd, 2017. After that period your profiles will be closed and you will not be able to access them again.

If you have any further questions, do not hesitate to contact us.

Best regards,
SimpleFX Customer Service
"

Is connecting 2 accounts for only 3 weeks when being 2 years customers suchs a flagrant breach of the rules? While i directly admit this and tell you that you can keep the made commissions and tell you that i am sorry because i did not knew that!

On 2 november you closed all accounts from my clients and paid them back. Except me!
On 3 november you send me the following email:

"Hello ......,

Your account is still under review by SimpleFX for compliance with section 5.3. of its Terms of Use and Customer Agreement.

Your payments will be temporarily placed on hold during the time of investigation. The hold will be automatically removed at the end of the investigation if your trading activity does not violate above-mentioned Policy.

Best regards,
SimpleFX Customer Service
"

I know nothing with this 5.3 term, it says the following: 5.3.  Any person or agent notified to the Company as being authorized by the Real Customer may give Instructions to the Company concerning any Transaction, or proposed
Transaction, or any other matter.


You are keeping my money for another 7 days now, without any communication what you are investigating or how long it would take. The first time you said maximun 72 hours, now you tell me nothing.

When you chat or call with live support you always get the same answer that they dont know anything about it because this is compliance departmant. I have to email support@simplefx.com. i can never talk to somebody from management or compliance. Instead of acting like adults and tell me what the problem is you just hide and tell me their is investigation. When i ask if i can come to the office to talk face to face i get no respons.

What are you investigating? I have no accounts anymore except the 2 that you blocked.

My account nr is 92000.

You are holding still 7200 LTC and 50 BTC from me without any given reason! This need to be solved urgent!

Kind regards,
Kristof

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November 09, 2017, 05:55:57 PM
 #422

Dear Simplefx support,

i am a customer for 2 years, trdaing for myself and several clients linked true the affiliate system. the last 3 weeks i linked the account from myself and my wife also true the affiliate system. This accounts where made with the same IP adress wich i did not knews was against the affiliate agreement.

You blocked all accounts from me and my clientsfor the IP reason. I have send you directly an email that i did not new about this rule, i am very sorry and that you can take back all the commissions and a penalty for the investigation work.
You took the 8000 dollar commission back (which is normal) BUT you also took 2700 LTC from my account!!! Why? nobody knows why you take so much money from my profits.

You answered the following:
    
"Hello.........,

Our recent investigation has led to a conclusion, that you violated our Affiliation Agreement p.3.2. (https://simplefx.com/resources/SimpleFX_Affiliation_Agreement.pdf) by operating on multiple different SimpleFX profiles assigned to following email address: ......

Acting in accordance with mentioned Affiliation Agreement (p.3.5 and p.3.6), all your profits and affiliate earnings have been cancelled and reversed.

As a result of such a flagrant breach of our rules, we have also decided to permanently terminate your account and all accounts assigned to it in Affiliate Program. Please submit a withdrawal request of all your remaining assets until 13:00 UTC on November 2nd, 2017. After that period your profiles will be closed and you will not be able to access them again.

If you have any further questions, do not hesitate to contact us.

Best regards,
SimpleFX Customer Service
"

Is connecting 2 accounts for only 3 weeks when being 2 years customers suchs a flagrant breach of the rules? While i directly admit this and tell you that you can keep the made commissions and tell you that i am sorry because i did not knew that!

On 2 november you closed all accounts from my clients and paid them back. Except me!
On 3 november you send me the following email:

"Hello ......,

Your account is still under review by SimpleFX for compliance with section 5.3. of its Terms of Use and Customer Agreement.

Your payments will be temporarily placed on hold during the time of investigation. The hold will be automatically removed at the end of the investigation if your trading activity does not violate above-mentioned Policy.

Best regards,
SimpleFX Customer Service
"

I know nothing with this 5.3 term, it says the following: 5.3.  Any person or agent notified to the Company as being authorized by the Real Customer may give Instructions to the Company concerning any Transaction, or proposed
Transaction, or any other matter.


You are keeping my money for another 7 days now, without any communication what you are investigating or how long it would take. The first time you said maximun 72 hours, now you tell me nothing.

When you chat or call with live support you always get the same answer that they dont know anything about it because this is compliance departmant. I have to email support@simplefx.com. i can never talk to somebody from management or compliance. Instead of acting like adults and tell me what the problem is you just hide and tell me their is investigation. When i ask if i can come to the office to talk face to face i get no respons.

What are you investigating? I have no accounts anymore except the 2 that you blocked.

My account nr is 92000.

You are holding still 7200 LTC and 50 BTC from me without any given reason! This need to be solved urgent!

Kind regards,
Kristof



Kristof,

you account is still under investigation for breaching of at least 2 terms from SimpleFX affiation agreement and 1 term from SimpleFX Terms of Use and Customer Agreement.

Hopefully, your case should be solved in upcoming days by SimpleFX Compliance Department.

SimpleFX - Trade Forex with Bitcoin, Bitcoin Cash, Dash, Ethereum, Ethereum Classic, Litecoin, Monero & Tether
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November 09, 2017, 07:14:38 PM
 #423

Dear Simplefx support,

i am a customer for 2 years, trdaing for myself and several clients linked true the affiliate system. the last 3 weeks i linked the account from myself and my wife also true the affiliate system. This accounts where made with the same IP adress wich i did not knews was against the affiliate agreement.

You blocked all accounts from me and my clientsfor the IP reason. I have send you directly an email that i did not new about this rule, i am very sorry and that you can take back all the commissions and a penalty for the investigation work.
You took the 8000 dollar commission back (which is normal) BUT you also took 2700 LTC from my account!!! Why? nobody knows why you take so much money from my profits.

You answered the following:
    
"Hello.........,

Our recent investigation has led to a conclusion, that you violated our Affiliation Agreement p.3.2. (https://simplefx.com/resources/SimpleFX_Affiliation_Agreement.pdf) by operating on multiple different SimpleFX profiles assigned to following email address: ......

Acting in accordance with mentioned Affiliation Agreement (p.3.5 and p.3.6), all your profits and affiliate earnings have been cancelled and reversed.

As a result of such a flagrant breach of our rules, we have also decided to permanently terminate your account and all accounts assigned to it in Affiliate Program. Please submit a withdrawal request of all your remaining assets until 13:00 UTC on November 2nd, 2017. After that period your profiles will be closed and you will not be able to access them again.

If you have any further questions, do not hesitate to contact us.

Best regards,
SimpleFX Customer Service
"

Is connecting 2 accounts for only 3 weeks when being 2 years customers suchs a flagrant breach of the rules? While i directly admit this and tell you that you can keep the made commissions and tell you that i am sorry because i did not knew that!

On 2 november you closed all accounts from my clients and paid them back. Except me!
On 3 november you send me the following email:

"Hello ......,

Your account is still under review by SimpleFX for compliance with section 5.3. of its Terms of Use and Customer Agreement.

Your payments will be temporarily placed on hold during the time of investigation. The hold will be automatically removed at the end of the investigation if your trading activity does not violate above-mentioned Policy.

Best regards,
SimpleFX Customer Service
"

I know nothing with this 5.3 term, it says the following: 5.3.  Any person or agent notified to the Company as being authorized by the Real Customer may give Instructions to the Company concerning any Transaction, or proposed
Transaction, or any other matter.


You are keeping my money for another 7 days now, without any communication what you are investigating or how long it would take. The first time you said maximun 72 hours, now you tell me nothing.

When you chat or call with live support you always get the same answer that they dont know anything about it because this is compliance departmant. I have to email support@simplefx.com. i can never talk to somebody from management or compliance. Instead of acting like adults and tell me what the problem is you just hide and tell me their is investigation. When i ask if i can come to the office to talk face to face i get no respons.

What are you investigating? I have no accounts anymore except the 2 that you blocked.

My account nr is 92000.

You are holding still 7200 LTC and 50 BTC from me without any given reason! This need to be solved urgent!

Kind regards,
Kristof



Kristof,

you account is still under investigation for breaching of at least 2 terms from SimpleFX affiation agreement and 1 term from SimpleFX Terms of Use and Customer Agreement.

Hopefully, your case should be solved in upcoming days by SimpleFX Compliance Department.

Thank you for the fast answer,

Please explain what i did wrong except linking 2 accounts from same IP to eachother for 3 weeks?
That is the only thing what happened!
Why do you take 2700 LTC from my account? The affiliate commission was only 8000 dollar and that 8000 dollar you took already from the other account.
I made 350% ROI in september and 154% ROI in october, is that the problem? Do you loose money when i make money?

Kind regards,
kristof
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November 10, 2017, 03:44:17 AM
Last edit: November 10, 2017, 06:12:04 AM by lulumiya
 #424

really nice looking interface and pro details.

i like it. i will testing.


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November 10, 2017, 06:29:41 AM
 #425

really nice looking interface and pro details.

i like it. i will testing.



Hi lulumiya, thank you for your feedback, we really appreciate it.

///

Kristof, at stated earlier, you have violated at least 3 terms from SimpleFX Terms and Conditions.
Your accounts are still under investigation and have nothing to do with your trading ROI for recent months.

SimpleFX - Trade Forex with Bitcoin, Bitcoin Cash, Dash, Ethereum, Ethereum Classic, Litecoin, Monero & Tether
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November 10, 2017, 07:35:14 AM
 #426

really nice looking interface and pro details.

i like it. i will testing.



Hi lulumiya, thank you for your feedback, we really appreciate it.

///

Kristof, at stated earlier, you have violated at least 3 terms from SimpleFX Terms and Conditions.
Your accounts are still under investigation and have nothing to do with your trading ROI for recent months.

You always say 3 terms but then tell me what i did wrong except linking 2 accounts? That is the only thing, or what else?
I really dont understand it so please just tell me.
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November 10, 2017, 07:57:56 AM
 #427

really nice looking interface and pro details.

i like it. i will testing.



Hi lulumiya, thank you for your feedback, we really appreciate it.

///

Kristof, at stated earlier, you have violated at least 3 terms from SimpleFX Terms and Conditions.
Your accounts are still under investigation and have nothing to do with your trading ROI for recent months.

You always say 3 terms but then tell me what i did wrong except linking 2 accounts? That is the only thing, or what else?
I really dont understand it so please just tell me.


Your account is being investigated, amongst others, in compliance with these terms:
1) p. 3.2. Affiliation Agreement
2) p. 3.3. Affiliation Agreement
3) p. 3.5. Affiliation Agreement
4) p .3.6. Affiliation Agreement
5) p. 5.3. Terms of Use and Customer Agreement

Once investigation process is done, you will be immediately notified.

SimpleFX - Trade Forex with Bitcoin, Bitcoin Cash, Dash, Ethereum, Ethereum Classic, Litecoin, Monero & Tether
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November 10, 2017, 08:25:04 AM
 #428

really nice looking interface and pro details.

i like it. i will testing.



Hi lulumiya, thank you for your feedback, we really appreciate it.

///

Kristof, at stated earlier, you have violated at least 3 terms from SimpleFX Terms and Conditions.
Your accounts are still under investigation and have nothing to do with your trading ROI for recent months.

You always say 3 terms but then tell me what i did wrong except linking 2 accounts? That is the only thing, or what else?
I really dont understand it so please just tell me.


Your account is being investigated, amongst others, in compliance with these terms:
1) p. 3.2. Affiliation Agreement
2) p. 3.3. Affiliation Agreement
3) p. 3.5. Affiliation Agreement
4) p .3.6. Affiliation Agreement
5) p. 5.3. Terms of Use and Customer Agreement

Once investigation process is done, you will be immediately notified.

really thank you for your answer, finally somebody who i can talk with!

Terms 3.2, 3.3, 3.5 & 3.6 are all talking about the 2 linked accounts from myself. thats 1 thing i did wrong.

So we only have term 5.3 wich tells me nothing about what i did wrong here.
It says: "5.3.  Any person or agent notified to the Company as being authorized by the Real Customer may give Instructions to the Company concerning any Transaction, or proposed Transaction, or any other matter."
What did i do wrong for term 5.3?

Kind regards
SimpleFX
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November 10, 2017, 08:37:23 AM
 #429

your all coin price from?? okcoin? or?

what your location time? asia? 

SimpleFX uses Crypto Indexes, which are based on average prices from multiple exchanges. We use leading exchanges with highest trading volumes and proven reliability. Thanks to Crypto Indexes, we can offer higher liquidity and prices that reflect the market sentiment better than before.

Trading servers run on UTC time.

///

Kristof, you will receive official reply via email from SimpleFX, after Compilance Department finishes investigation.

Unfortuntately, I am not familiar with all the details of your pending case.

SimpleFX - Trade Forex with Bitcoin, Bitcoin Cash, Dash, Ethereum, Ethereum Classic, Litecoin, Monero & Tether
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November 10, 2017, 08:40:31 AM
 #430

your all coin price from?? okcoin? or?

what your location time? asia? 

SimpleFX uses Crypto Indexes, which are based on average prices from multiple exchanges. We use leading exchanges with highest trading volumes and proven reliability. Thanks to Crypto Indexes, we can offer higher liquidity and prices that reflect the market sentiment better than before.

Trading servers run on UTC time.


thanks for answers.

i like your system, interface and helpdesk. i will deposit in soon.

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November 10, 2017, 08:49:34 AM
 #431

your all coin price from?? okcoin? or?

what your location time? asia? 

SimpleFX uses Crypto Indexes, which are based on average prices from multiple exchanges. We use leading exchanges with highest trading volumes and proven reliability. Thanks to Crypto Indexes, we can offer higher liquidity and prices that reflect the market sentiment better than before.

Trading servers run on UTC time.

///

Kristof, you will receive official reply via email from SimpleFX, after Compilance Department finishes investigation.

Unfortuntately, I am not familiar with all the details of your pending case.

That is just the problem, their is no other mistake then the 2 linked accounts.
Maybe they think something that is not correct, but when i dont know what, i cant defend myself.

And why did SFX close all accounts from my clients? What does they have to do with it? Why cant they trade anymore? they closed all their accounts. Why?
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November 11, 2017, 07:09:03 AM
 #432

hey all any big withdraw from simplefx?? 5-10 btc? any problem??

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November 11, 2017, 09:10:04 AM
 #433

hey all any big withdraw from simplefx?? 5-10 btc? any problem??

Till 40 BTC never had any issue
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November 13, 2017, 07:28:52 PM
Last edit: November 15, 2017, 10:41:09 AM by zckeles
 #434

Simplefx is scam. i withdraw 0.45 btc yesterday. Simplefx canceled.(we have discovered a malfunction of our Liquidity Provider’s bridge function. In result of the malfunction, our BitcoinCash Liquidity Provider has not been able to fill our Clients’ orders since 11th November 08:55 UTC. Acting in accordance with point 27.2 of SimpleFX Terms of Use and Customer Agreement, we are forced to cancel all BCH trades placed after the above-mentioned time.)


simplefx  account number 114075
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November 14, 2017, 02:45:16 AM
 #435

Simplefx is scam. i withdraw 0.45 btc yesterday. Simplefx canceled.(we have discovered a malfunction of our Liquidity Provider’s bridge function. In result of the malfunction, our BitcoinCash Liquidity Provider has not been able to fill our Clients’ orders since 11th November 08:55 UTC. Acting in accordance with point 27.2 of SimpleFX Terms of Use and Customer Agreement, we are forced to cancel all BCH trades placed after the above-mentioned time.)

This my last money, if not withdraw today i will kill myself!

simplefx  account number 114075

Same issue here.  I'd earned about 60% on my margin account and they unwound all my trades and took my profit away.  Trying to withdraw my original balance now, it returned to my account.

This is how you mess up your reputation....how do I trust your platform now?  If I'd lost due to the market moving against me would you have returned my original balance to me?

SimpleFX, please feel free to message me on here and I'll provide you with my support ticket number if you want to make right.

zckeles, I'd expect that if you log in and check that you'll see that your original funding amount has been returned to your trading account, minus whatever your gains were.  So at least there's that...
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November 14, 2017, 04:18:52 AM
 #436

SimpleFX just took back approx 35000 EUR I made on BCH. This is really bad. Official reason: problems with their LP. Real reason: We lost too much money on BCH because we didn't expected BCH pump&dump. People can't trust SimpleFX anymore.
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November 14, 2017, 04:53:53 PM
 #437

Please UPDATE US about!


Simplefx is scam. i withdraw 0.45 btc yesterday. Simplefx canceled.(we have discovered a malfunction of our Liquidity Provider’s bridge function. In result of the malfunction, our BitcoinCash Liquidity Provider has not been able to fill our Clients’ orders since 11th November 08:55 UTC. Acting in accordance with point 27.2 of SimpleFX Terms of Use and Customer Agreement, we are forced to cancel all BCH trades placed after the above-mentioned time.)

This my last money, if not withdraw today i will kill myself!

simplefx  account number 114075

Same issue here.  I'd earned about 60% on my margin account and they unwound all my trades and took my profit away.  Trying to withdraw my original balance now, it returned to my account.

This is how you mess up your reputation....how do I trust your platform now?  If I'd lost due to the market moving against me would you have returned my original balance to me?

SimpleFX, please feel free to message me on here and I'll provide you with my support ticket number if you want to make right.

zckeles, I'd expect that if you log in and check that you'll see that your original funding amount has been returned to your trading account, minus whatever your gains were.  So at least there's that...
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November 14, 2017, 04:56:31 PM
 #438

Please Update US.

SimpleFX just took back approx 35000 EUR I made on BCH. This is really bad. Official reason: problems with their LP. Real reason: We lost too much money on BCH because we didn't expected BCH pump&dump. People can't trust SimpleFX anymore.
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November 14, 2017, 05:35:59 PM
 #439

Please UPDATE US about!


Simplefx is scam. i withdraw 0.45 btc yesterday. Simplefx canceled.(we have discovered a malfunction of our Liquidity Provider’s bridge function. In result of the malfunction, our BitcoinCash Liquidity Provider has not been able to fill our Clients’ orders since 11th November 08:55 UTC. Acting in accordance with point 27.2 of SimpleFX Terms of Use and Customer Agreement, we are forced to cancel all BCH trades placed after the above-mentioned time.)

This my last money, if not withdraw today i will kill myself!

simplefx  account number 114075

Same issue here.  I'd earned about 60% on my margin account and they unwound all my trades and took my profit away.  Trying to withdraw my original balance now, it returned to my account.

This is how you mess up your reputation....how do I trust your platform now?  If I'd lost due to the market moving against me would you have returned my original balance to me?

SimpleFX, please feel free to message me on here and I'll provide you with my support ticket number if you want to make right.

zckeles, I'd expect that if you log in and check that you'll see that your original funding amount has been returned to your trading account, minus whatever your gains were.  So at least there's that...

Got my original balance back today.  So there's that, at least.
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November 15, 2017, 10:31:01 AM
 #440

SCAM Accusation against them: https://bitcointalk.org/index.php?topic=2399033.0
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