INABA if ASICS are coming then treat this as a learning experience for any future ASICS BFL 'might' create.
EG if a ASICS v2 come out.
1) DO NOT !! take pre-orders until designs are finished and you have started production.
2) DO work out how much product can be made in a month ready for shipping and only make pre-orders for that months supply (maybe even a 1 per person to even the playing field and give a fair advantage to the masses)
offering pre-orders before product is finalised should not happen.
offering pre-orders before testing of product should not happen.
offering pre-orders before known production volume should not happen.
offering pre-orders before offering guaranteed delivery date should not happen (with exception to the delivery company being the cause)
so next new product you produce. make it, test it. realise you have 1000 units ready to ship at the end of the month. then offer pre orders for 1000 units with guaranteed delivery at month end (with exception to the delivery company being the cause of delays)
then you wont have so many people trying to figure out why all the short failings have been caused. hundreds of dollars in payments with no guarantee's should not be replied by the company rep's with (not verbatim)
'why do you need to know'
followed by
'your comments are fabrication, come back with facts'
if you refuse to supply facts, then don't reply disliking so called 'fabrications'.
be a COO for goodness sake not a minimum wage customer service rep.
i do hope any future projects will use those 2 noted idea's concerning pre orders.
don't over promise and under commit. or you will have many unsatisfied customers and potential customers.
and on a side note. Why did butterfly labs website not allow refunds until January? why January specifically (separate question)?
to be able to refund a pre-order you have to allow refunds before the shipping date to ensure product is not shipped after customer gets their refund. hence the word pre as oppose to post order refund.
this post will be copied to your message box so it wont be ignored.
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