LiveCoin.net >Buy/Sell/Exchange>New pairs:BVK/BTC,APOD/BTC,KTETH/BTC

[LiveCoin]

I have account there about 2 years, all is just fine  

TheFuzzStone, thanks for realistic post.

[LiveCoin]

LiveCoin, пoчeмy нe пoмoгaeтe нaшим зapyбeжным тoвapищaм paзpeшить иx пpoблeмы(имeннo тyт людям oтвeчaть для ycпoкoeния)? Дaжe читaть пeчaльнo в oтличии oт pyccкoй тeмы. Этa вeткa eлe aктивнa, a вы пocтитe тoлькo o дoбaвлeнии нoвыx мoнeт

Why do you think that we don't help people? Most of their issues already solved and as we mentioned above, there is tickets system for deal with any issues, we don't follow the forum threads.

One more thing, when an issue has been successfully solved, no one will go back to the forum to just post "Thanks guys, my problem is gone". Usually people just leave their negative responses and disappear.

[LiveCoin]

Likewise, all the sudden my IP was blocked and I could not access the account for the last 2 days. Written email to support@livecoin.net got me nowhere, thus I am on this channel asking for help. Hopefully they do it otherwise it is an expensive learning experience for me.  

Hello.
If you will read this page https://www.livecoin.net/en/contacts
You may discover that in case of lack of access to the account, client must send a letter to help@live... -  but not to support@live...

There is not much text on the page mentioned above, you didn't read it and that is why you have waited for so long.

[Vilrex]

HELLO I want to withdraw from livecoin but it is asking me for a pin... I don't have 2fa enabled, I only received a code to my email but on top of that it is asking for a pin!!! can someone tell me where can I find this pin?HuhHuh

[LiveCoin]

HELLO I want to withdraw from livecoin but it is asking me for a pin...

Hello.
You have set the PIN when you logged into the exchange first time. PIN is a 4-digits number, please try to remember it.
We can reset PIN for you, but in this case withdrawals will NOT be available for 10 days as a security measure.

[tema]

LiveCoin, пoчeмy нe пoмoгaeтe нaшим зapyбeжным тoвapищaм paзpeшить иx пpoблeмы(имeннo тyт людям oтвeчaть для ycпoкoeния)? Дaжe читaть пeчaльнo в oтличии oт pyccкoй тeмы. Этa вeткa eлe aктивнa, a вы пocтитe тoлькo o дoбaвлeнии нoвыx мoнeт

Why do you think that we don't help people? Most of their issues already solved and as we mentioned above, there is tickets system for deal with any issues, we don't follow the forum threads.

One more thing, when an issue has been successfully solved, no one will go back to the forum to just post "Thanks guys, my problem is gone". Usually people just leave their negative responses and disappear.

 Best support and good reliable exchange!

[hossminer]

Is the api down?
edit: nvm, working fine 

[TheFuzzStone]

Usually people just leave their negative responses and disappear.

That's true.

Most of negative feedback's are from "newbies" accounts, most of them are not interested in reputation of own profile/exchange/other service etc.

[LiveCoin]

New Markets

Dear clients, new markets are available for trading:

CommodityAdNetwork, pairs  CDX/BTC, CDX/ETH
EnjinCoin, pairs ENJ/BTC, ENJ/ETH

You can find details following this link this link >>>

Wishing you good trading!

[CryptoVester]

Hello

It's been more than a couple hours since I requested withdrawal and it still says in execution.  I did a smaller withdrawal 5 mins before this one and received it within just minutes.  But this 2nd request has been 2 hours and nothing so far.

Is this normal?  Do I just keep waiting or what should I do?

[LiveCoin]

Hello
Please contact us via tickets

[CryptoVester]

Just want to say my problem has been solved.  I sent my withdraw to an invalid address and thought I lost my coins forever.  But support came through and was able to return the funds to my balance.

Thank you very much.

[BayleDomon]

I have a question for the Livecoin representative - I've sent a support ticket yesterday, but I'd be glad if you can also answer me here, so we are clear on this.

Yesterday I've sent ETH from Bitstamp to Livecoin. After half an hour it didn't show on my Livecoin balance, yet Etherscan showed that it arrived to the correct address. So, I asked support about it and I've got a rather rude answer that its my fault, because Livecoin explicitly states that ""Do not send from a contract wallet, transactions will be lost". I didn't know what a contract wallet was at the time of the transaction, that is my fault, I know. However, they also said that "can't manually process tons of non-standard transactions". Well, the same thing happened to me on Binance once and the thing was (manually) resolved in 5 minutes.

However, I checked Etherscan again and it suddenly showed 0 ETH. They were sent to another address, seemingly one used by Livecoin. So, after I asked support for help - and was told that Livecoin won't manually process my transaction - Livecoin manually transferred my ETH it to its own account. AND AS I SEE IT, THIS IS STEALING.

There was no reason whatsoever why Livecoin couldn't help its customer (me). You could help me out with the same amount of energy, but instead you used it for stealing money from me. This is a malicious business practice - or can you explain this to be any other way.

https://etherscan.io/address/0xfdf2fa47af28354ee0dac640802e4c67ad497306

[neurobit]

Usually people just leave their negative responses and disappear.

That's true.

Most of negative feedback's are from "newbies" accounts, most of them are not interested in reputation of own profile/exchange/other service etc.

To be honest I also have bad experiences with Livecoin, slow deposits and another transaction got stucked again for me today, there is something rotted on their servers (already submitted ticket)... If there is alternative I'm always using the other EX.

Edit: Got it after ~5 hours.

[TheFuzzStone]

another transaction got stucked again for me today

Few minutes ago I withdraw 300 USD (Livecoin-voucher) and then I changed this voucher for my local currency. All operation took me less then 20 minutes. Look at the screenshot:

[neurobit]

another transaction got stucked again for me today

Few minutes ago I withdraw 300 USD (Livecoin-voucher) and then I changed this voucher for my local currency. All operation took me less then 20 minutes. Look at the screenshot:

http://pix.toile-libre.org/upload/original/1511300120.png

I believe you, already using Livecoin for since they started. It just sometimes deposits don't show for long time, etc. and that happens more often than on other EX I'm using. (Polo, Rex, Topia, Bitfinex, Kraken).

I'm not saying that their aren't legit or something.

[LiveCoin]

I have a question for the Livecoin representative

Hello.
You don't understand how internal process interact in Exchange. We don't manually process such transactions, while moving of ALL clients' funds have taken place automatically by one of our internal process. Successful crediting of your account depends on another internal service which can process only standard transactions.

If you don't understand what is a contract wallet, we have a special warning https://prnt.sc/hdnl7y

Have you read this text? "Do not send from Bitstamp"
Why you have sent a transaction from Bitstamp after that?

Moreover, Bitstamp itself has a similar warning: https://prnt.sc/gi4fw5

[dihari]

Hi, how long usually a ticket get response? Why don't have a live chat for customer support?
I have sent a ticket and only got one reply and then nothing. I have wrote to your another announcement thread but no one from team reply.
https://bitcointalk.org/index.php?topic=1428405.msg24988845#msg24988845

I have a trouble with pin code. Why do we need to pay 0.01 btc to reset the pin code? Don't you think it's too high since btc price keep climbing nowadays?
Please respond. Thank you

[LiveCoin]

Hi, how long usually a ticket get response?

Hello
We reply on tickets as fast as we can, there is no exact timeline. Your ticket has been replied in a few hours.

Why don't have a live chat for customer support?

Because we don't have it, as well as phone support, skype support, etc.

The more posts/tickets/threads you open, the lower your request move in a queue of requests for support team. If you open only 1 ticket, your priority will be the highest. If you re-post in the ticket again and again, your priority is going down.

I have a trouble with pin code. Why do we need to pay 0.01 btc to reset the pin code?

Resetting of PIN-code is free. We charge fee only for repeated requests. If you ask to reset PIN 2, 5, 15 times, it won't be free. But we're workig on an automatic resetting of PIN and you'll be able soon to reset it for free 100 times per day.



We would be appreciated to every client who also leave a message on forum when his issue is resolved, because 99% don't do it and our thread looks like no issues were resolved at all.

[LiveCoin]

New Markets

Dear clients, new markets are available for trading:

BitBar, pairs BTB/BTC, BTB/ETH
CryptoLending, pairs CLP/BTC, CLP/ETH
OXYCOIN, pairs OXY/BTC, OXY/USD and OXY/ETH
Espers, pairs ESP/BTC, ESP/ETH
BITPARC, CLPToken, Yocoin, Arcticcoin, pairs BPC/ETH, CLP/ETH, YOC/ETH and ARC/BCH

You can find details following this link this link >>>

Wishing you good trading!