So in conclusion, be VERY CAREFUL when using this exchange.
Do not use this exchange.
* the prices are not good
* the fees are high
* the tech is appalling
* the customer service is non-existent
* apparently if you complain they delete your account
* their terms of services are intentionally obscure
* the registered business (RED VELVET INVESTMENTS LTD) is fake (confirmed by the belize companies registry)
* their 'CEO' doesn't exist
* they have removed their (almost certainly fake) office address from the website, fortunately I have a screen shot.
They are going out of business, you WILL lose your funds when this happens.
If you want to contact them I did some research for you. The company they used to claim to be was Delta E-Commerce Ltd, Suite B 29 Harley St, W1G 9QR, London, UK. This company moved address it seems:
https://beta.companieshouse.gov.uk/company/08146865 and has been dissolved. However, if you look at the owners, one is Said Yusipov who now owns INTERWORLD COMMERCE LTD which has the same London address. This address has thousands of companies registered there and is obviously a front. Said Yusipov appears to have changed his/her name slightly with companies house to Said Iusipov (
https://beta.companieshouse.gov.uk/company/08146784/officers). Getting in touch with these people will be close to impossible, I wouldn't suggest visiting Mr Yusipov at his home (Moshaiskoye Shosse Dom 9 KV.52, Moscow, Russia, 121471). The best you can do is complain to the authorities.
Start here:
https://forms.icann.org/en/resources/compliance/complaints/whois/inaccuracy-form (it's against the rules to register fake company details, check what just happened to wex.nz for more info).
