Poloniex , did anyone get their account frozen..

[sirslayer]

another chapter to frozen accounts..     like i said before, having your own local wallets is always recommend!!

[sirslayer]

check this out ...


NOTICES
To meet the increasing demands on support staff, the Trollbox has been disabled indefinitely and moderators have been reallocated to assist in support.Posted by OldManKidd at 2017-06-07 06:10:17

[ethereumhunter]

I dont know where to post this , did anyone else get their account frozen??  i just noticed this last night and of course i asked help desk for help..   im at tier 2 with then and not even a email to notify me that they frozen my account..  first cryptsy but at least cryptsy helped me get most of my funds and i just deposited at polonex  and of course a frozen account they would allows deposits .. its wrongs type of ways to handle a very important business..   please feel free to express your views on crypto exchanges..
 

do you send them an email and asked your problem? because i think one or more of my friend have this experience and after they send the email, support system from polo giving the reason why they frozen my friend account but unfortunately, my friend is not telling me the reason. but you need to wait for more than 3 days before support system polo give the answer.

[sirslayer]

well here this also, maybe this should help


Update: Improving Our Support Capacity https://poloniex.com/press-releases/2017.06.07-Improving-Our-Support-Capacity/

[shirackjs]

My poloniex account is not frozen but i would like to hear the reasons of Poloniex freezing accounts if anyone will share. This is to avoid other members from having the same issue.

Many thanks

[sirslayer]

 saids it very clear



Withdrawals/Awaiting Approval
We are legally required to know the identity of our users and to maintain strict controls over how funds leave our platform. In addition, our auditing system flags for specific activity to ensure the safety of your funds. While we cannot reveal precisely what triggers such flags without compromising the integrity of the system, we want to highlight how our efforts to keep our platform safe and secure can degrade the user experiences at times. For example, when our system flags an activity as suspicious, the ensuing investigation and resolution usually requires human intervention, which takes some time. As we gain more users, they naturally trigger more flags that require more of these slow human interventions, so more human resources are required to handle the volume.

[BitcoinUpDownSideways]

My poloniex account is not frozen but i would like to hear the reasons of Poloniex freezing accounts if anyone will share. This is to avoid other members from having the same issue.

Many thanks

I personally had my account frozen at my own request. However, unfreezing has been taking 45 days. I am really tired of it, because I have a lot of market exposure at the moment. In my case I spread my investments over multiple coins, but say if I had not. What kind of risk would I have been exposed to then, for 45 days?
Consider the risk I have taken at this moment already(luckily +500%ish)

[promomei]

Hi guys
My poloniex accoount got frozen
what i can do
 Ty

[sirslayer]

i know how you feel...   I've been their..    i still have my account and withdraws aren't an issue    i learned from mistake.  i don't work for Poloniex and i don't think they even know about this forum..  I sent my info , sent any required documents . you can't be anonymous any more

[sirslayer]

here's the official help desk link
https://poloniex.freshdesk.com/support/home

[Goaheadz]

My account was hacked
Hacker activated the 2FA...


One hour later o being hacked i also received this email:

Poloniex Support <poloniexcoms@gmail.com>

Hello,

Your Poloniex account was locked with Two Factor Authentication for email verification.
We sent you email with link to confirm your account.

Marta Barros
Poloniex.com

......

I never saw the link to confirm...not that i would click on it.

Is this a fake email from poloniex? gmail?

1 day later, I frozen account and changed password.
Well i am now 1 of +5000 persons that is in a ticket list, waiting to regain access to account and hopping that meanwhile hacker doesn't get in again...with help from support.


Thanks
G.

[cryptoroach]

Hi all.
My account got frozen to.
And have problems with logging in support link, just cant do it and there is no other way to contact support.

I cant regain any of my assets from there and cant contact anyone from polo to help, what now?

I see balances, but no way to withdrawal or deposit.

[amirheavy666]

My account is frozen too .. i request to withdraw it to my other wallets...but more than 1 month is past and my support ticket is in waiting yet?

 
does anyone have this experience?

they will withdraw really or not ??

[pokemail4me]

I'm now a part of your club
I have withdrawn most of my polo funds just before making a 3k$ LTC deposit
everything worked well

then a few hours later they locked my account
they give no reason
no mail

full mysterious stealer

I opened a ticket, I will update when they reply
but I don't have much hope
Even if I can access to my funds again, I will never use them again, they are far too much dangerous

[BitMaxz]

Looks like i am not the only one who experience of account hacked and received email daily
Expect that this exchange site will the next taking down like the other exchange site..
I got monitor of their ip who logging in to my account.

Code:

177.141.161.150
91.203.170.217
121.117.208.54
125.208.116.12
176.51.168.202
70.69.136.15
187.64.244.23
187.67.242.83
58.236.38.161
94.23.159.155
177.141.168.131
187.36.8.55
186.207.36.158
178.126.166.196
179.218.164.90
123.221.171.182
1.168.227.245
91.204.14.213
189.120.67.130
118.89.226.118
135.19.74.89
91.243.90.163
91.243.93.115
189.5.105.14
76.174.42.194
180.181.206.77
211.245.183.148
191.191.129.52
81.106.88.157
220.72.99.210
181.215.39.162
152.175.10.137

[sirslayer]

ok. thats good proof,BitMaxz!!!    it could be a hacker and not poloniex

[mayax]

I'm now a part of your club
I have withdrawn most of my polo funds just before making a 3k$ LTC deposit
everything worked well

then a few hours later they locked my account
they give no reason
no mail

full mysterious stealer

I opened a ticket, I will update when they reply
but I don't have much hope
Even if I can access to my funds again, I will never use them again, they are far too much dangerous

this is happening when you are using an unlicensed money transmitter. It's very strage why the people are using Poloniex, KRaken, BTC-e and others like them. Use only licensed exchangers !

[kudman]

HI PPL ALL
My account is frozen for withdrawals ((
Ticket processed starting from 11 days. 21 h

[sirslayer]

good luck

[smrp]

HI PPL ALL
My account is frozen for withdrawals ((
Ticket processed starting from 11 days. 21 h

I have the same issue. I did frozen my account for security reasons... and now i'm screwed...

2 months and 15 tickets later i still don't have an answer...

I don't know what else to do...