What's wrong with Betcoin.ag? Here's a list.

[TwitchySeal]

i recommend getting in touch with the people at thepogg.com , ive been very impressed with the way they handle player complaints.

[hec4mu]

i recommend getting in touch with the people at thepogg.com , ive been very impressed with the way they handle player complaints.

Isn't this for casino complaints only?

[TwitchySeal]

i recommend getting in touch with the people at thepogg.com , ive been very impressed with the way they handle player complaints.

Isn't this for casino complaints only?

Not sure what you mean.
They work with casinos, software providers and regulatory bodies to resolve player complaints though.

[mrhelpful]

Got another one to add to the list:

Betcoin player hits progressive Jackpot worth over BTC500, Betsoft won't pay and Betcoin attempts to cover it up with lies


Pretty serious accusation against Betcoin: https://bitcointalk.org/index.php?topic=1517648.0

Cliffs:

JasonOrt bets max with .5 denom on Glam-Life and triggers 4 extra spins.  

On 4th spin he gets 5 yacht symbols and wins 1000 credits, not jackpot.

Pay table says:


(No other rules found anywhere about Jackpot)




A) Betcoin tells him he was not eligible because it was a free spin and attempt to shame him by telling him most players know what he does not:

most players understand that it is a bonus or free round and there are different outcomes because of that.

Then lock his thread: https://www.betcoin.ag/should-pay-line-have-won-jackpot-glam-life, and delete most of the comments.

Jasons Defense:
GreedyGoblins is another slot with a progressive Jackpot offered by the same service provider.  
Here you can see they clarify that even though the freespin round offers multipliers, the jackpot can not be multiplied.  This implies that the jackpot is not excluded during free spins.



B) Betsoft Gaming tells him he was not eligible because he did not bet max with the highest denomination.

Thank you for your inquiry. We can confirm that your win was correct in this situation. A maximum bet for this game is the highest denomination which is 1.00, whereas in this particular round, you bet 0.50, even though you chose 'Max Bet', the jackpot is only won when it is the maximum bet (1.00).

Jasons Defense:

Every denomination clearly has an independant jackpot.  When you switch denominations, the jackpot changes.  

On casinolistings.com they track bovadas Glam Life Jackpot.  It's clear they are independant and all denominations are eligible:



The owner of casinolistings.com also chimed in: https://bitcointalk.org/index.php?topic=1517648.msg15313569#msg15313569


Finally we have the comments of plo8monster, Betcoins lone site "pro" and the father half of the father/son chat mods.

While being discussed in chat he sided with Betcoin immediately:

plo8monster: thats totally not true lol ungod ... the bonus max out at 1000chips, and the vendor has that rule .. betcoin dont pay it the vendor does ... you guys all jump on bandwagon ... but these are vendors that do sports and casino games ..... I dont have time to get into this tonight ...but the vendor limits bonus wins @ 1000 chips .... if he were spending his money and made that spin he would be Phat with coin

After the story was clear, 2 days later, he made these statements:

plo8monster: i told you im not gonna to join that conversation ..im a poker pro smart enuf not to play slots ...i played maybe 10 times in my life
plo8monster: i am not knowledgable about slots
plo8monster: slots is not something i can help with i know zero about them
plo8monster: I had a roomate at that time playing my slots and showing me how with my bonuses ... but i am not a slots player
 plo8monster: why ya gotta be such a biiiish twitchy
plo8monster: this issue with Jason is NOT MY BUSINESS ... how many times must i tell you same thing it is waste of time

Hopefully Betcoin will have time to respond to this sometime between thanking users for kind words and going home for the weekend.


Oh almost forgot, the jackpot was 1,007,249.91 credits at .5mbtc denomination.  (503.6249 BTC current value of ~$383,000)

The thread for that I remember reading just turned me off so yeah wont be even bothering with playing over there.

How they honor the situation - despite every casino being a greyish area for everyone / but every casino operator handles things differently.. so who am I to say.

But if I was the person who won hitting that and not getting what was promised - i would be so jaded.

I mean if you dont have the money to pay someone out like those progressive jackpots- then atleast make an attempt on a payment system in the customers eyes.

[hec4mu]

i recommend getting in touch with the people at thepogg.com , ive been very impressed with the way they handle player complaints.

Isn't this for casino complaints only?

Not sure what you mean.
They work with casinos, software providers and regulatory bodies to resolve player complaints though.

My problem is with betcoin sportsbook. Do they still handle sportsbook player complaints?

[game-protect]

Hi guys,

I'd like to share my story of how betcoin fucked me. I'm going to keep this as short and simple as period and let all the screenshots do the talking. Basically made 4 sportsbook bets that were legitimately placed and after the event has finished, MANY hours after, betcoin changed my original bets from kills/match to rounds/match.

http://imgur.com/a/3HjMs
Shows bets placed in both wallet transactions as well as sportsbook history.

http://imgur.com/a/Fi8qi
shows how they changed my original bet i made from kills/round to rounds/match. Also shows many discussions I've had with chat "support" about where betcoin is located and who they are licensed by. Correct me if I'm wrong but last time I checked Antigua and Costa Rica were not the same.

http://imgur.com/a/FA7AT
Support ticket created and response. Mario, in charge of the sportsbook at betcoin, states that there was a mix up of market names. That's funny because whenever I make a bet and accidentally make a wrong bet, whether it be the team, over/under, etc, there is no "oh I made a mistake, I take it back, cancel and refund my mistake."

If there is anyone that actually knows if betcoin is licensed by WPN and how I would contact the licensing authorities or whoever I'm supposed to contact, I'd appreciate it as I would like to make a formal complaint. Thanks for your time.  

The domain betcoin.ag is nowhere licensed! Only incorporated companies could apply for a license.

I think it is not difficult to realize that betcoin.ag is a blatant lie:

Licensed?

Betcoin Robert: WPN, Antigua and Barbuda

Betcoin.ag TOS: Hong Kong, Curacao, Costa Rica


Located?

Betcoin Robert: Costa Rica, Antigua and Barbuda, London

Betcoin.ag TOS: Hong Kong, Curacao, Costa Rica

[TheButterZone]

They won't delete your fucking account after 5 days of your request ticket for that being open, spamming all the while even though you unchecked all notification settings>email notifications.

sometimes it can take up to 24 hours to get a response

[Fortify]

They won't delete your fucking account after 5 days of your request ticket for that being open, spamming all the while even though you unchecked all notification settings>email notifications.

sometimes it can take up to 24 hours to get a response

Yeah, it seems like since this thread they have given up all pretence of being a "legit" operation. While they have no obligation to delete your account, the very least they should do it stop sending out spam emails. I'm pretty sure it is illegal (according to CAN-SPAM) for them to send emails without a straight forward way to unsubscribe. That would involve getting a lawyer though and may be expensive..

[game-protect]

Betcoin.ag extort 500 Bitcoins Jackpot winner for "settlement"

[TwitchySeal]

Betcoin has abandoned their main account (last post over a month ago) which has tons a neg rep and is posting from multiple other accounts instead.

- Betcoin Support <---newest account
- BetcoinPoker
- BetcoinCasino
Probably missing a some other accounts.

Management has been caught red-handed pretending to be  other players and separate " only CS people" in the past. 

[TwitchySeal]

"Betcoin Poker" (minimal neg rep) posts at 7:18 pm
"Betcoin.ag" (lots of neg rep and OP of their self mod thread) deletes my post 2 min later.

Scum.

Betcoin.ag Feedback Thread - Earn a 250 GTD Thank You Freeroll Ticket

Betcoin.ag would like to thank you for continuing to make Betcoin a better place and we would like your feedback.

There are many upcoming improvements to Betcoin forthcoming, however we want to hear from you in three sentences or more, what you like about Betcoin and what can be improved here:

https://www.betcoin.ag/betcoinag-feedback-thread-earn-250-gtd-thank-you-freeroll-ticket

Thank you all for everything and we will continue to get better.

Thank you to everyone that provided feedback. We are going through the information and will award tickets soon.  We had over 50 quality responses. 

https://www.betcoin.ag/betcoinag-feedback-thread-earn-250-gtd-thank-you-freeroll-ticket

A reply of yours, quoted below, was deleted by the starter of a self-moderated topic. There are no rules of self-moderation, so this deletion cannot be appealed.

You can create a new topic if you are unsatisfied with this one. If the topic-starter is scamming, post about it in Scam Accusations.

Why aren't you posting from your main account?

I thoght maybe you lost password, but it shows you as online right now.

[Lucky7btc]

This place should be avoid. CS Agent Simon is a complete Asshole anyone who plays here has to be mindless.

[game-protect]

This place should be avoid. CS Agent Simon is a complete Asshole anyone who plays here has to be mindless.

If you take a look at their dumb promoters, it is clear that their target audience are mindless people. Cash game players sit with $10 at the tables, that says it all. They need 70 promoters to accrue some $10 cash game players.

[game-protect]

i recommend getting in touch with the people at thepogg.com , ive been very impressed with the way they handle player complaints.

ThePogg declared the exorted and juridical not existing "settlement" as a resolved case. I informed them, with all relevant info, that this case is not resolved, but they did not publicise my post and they did not use my info to rework their statement.

http://thepogg.com/complaint/betcoin-ag-progressive-jackpot-was-not-paid-for-winning-spin/

[DarkDays]

Pure speculation but I get the feeling that Betcoin might be up to more shenanigans.  I'd suggest everyone fully withdraw all of their funds and protect yourself.

[DarkDays]

Betcoin, mired in scandal after their hand-picked affiliate stole everyone's money, has started deleting posts regarding the situation in their thread.

STAY

AWAY

Seriously guys, even if you love Betcoin, withdraw your money NOW.  You can always put it back on.  You can't get it back if they run off with it.

[TwitchySeal]

Just came across this ridiculous post from a few months ago of Betcoin trying to revise history.  I haven't been keeping up for a couple years, but the OP of this thread, as well as this one prove that most of what they are saying only a few months ago is a lie.

(also, they got hacked again earlier this year - all players emails, username, account balances and support tickets have been compromised....I think this is the third time?)

Hi guys, we just came across this review and we wish to thank the OP and comment on a few things that were brought up.

The only negative mark in the site's history took place in 2016. What happened here, was that a player had a losing spin on a bonus, and because Betsoft had a misprint in their terms, it appeared to be a jackpot spin. This was quickly resolved amicably with the player, and he continued to play at our site. Proof of this resolution can be found here:
https://thepogg.com/complaint/betcoin-ag-progressive-jackpot-was-not-paid-for-winning-spin/
And here (please review his comment):
https://www.betcoin.ag/jasonort-case-resolution
Despite the situation being resolved, our competitors spread this rumor about the site to attempt to ruin our reputation.'

Since that situation 3 years ago, there have been 0 negative marks about Betcoin.ag. Every site, of course, will have some naysayers, but there have been no legitimate complaints about Betcoin since that 1 misrepresented incident. Betcoin has never had an unpaid winner. If we had, you would have heard about it. We recently had a player who won the equivalent of nearly $400,000 USD, at the time, on a sign-up bonus and he was paid out within a day. That was more than the amount of the jackpot that was supposedly denied to this other player from 2016. Here is a link to this story:
https://bitcoinchaser.com/casino/betcoin-player-wins-55-btc-welcome-bonus/

When the new group took over Betcoin in 2017, this jackpot situation was analysed carefully, and we decided that this product has too much potential to not get involved. Our negative feedback on BitcoinTalk is solely based on that on that one incident so we are understandably trying to get some of these reversed.When the situation occurred we were -512 rating and now we are -31 and continuing to get better everyday.  Every trusted member we have reached out to and gotten a hold of has changed their negative feedback. The only ones left either could not be reached or demanded money in exchange for the reversal. We have worked very hard on improving our reputation as well as the product. Our withdrawals and support tickets are both averaging around 15 minutes and we are hoping to improve on even that.

If anyone has any questions or concerns, please shoot us a DM or a support ticket through Betcoin.ag and we will be happy to address them for you. Thank you all and best of luck to you!