[ANN] Lykke - Trade Bitcoin, Ethereum, FX and Digital Assets

[Kalahan]

Fiat withdrawals are processed manually, you'll get a confirmation once it's approved by the finance department.

Oh ok, thank you.

[mtnsaa]

Lykke Wallet Implements Segwit Addresses
Segwit addresses have been implemented in Lykke Wallet. This update causes the change of bitcoin depositing address. Legacy addresses are still functional but will be supported for a limited period of time. Please check your new wallet address and use the segwit address from now on to make sure the deposit is successful.

Segwit, and segwit address specification in particular, are the initiatives to improve the throughput and transaction processing speed of Bitcoin blockchain. New address specifications are described in BIP: 141 documents.

To check your new segwit address, open your Lykke Wallet, select Assets screen, press + next to BTC asset and select Blockchain Transfer. Your new segwit address to deposit BTC is displayed in the bottom and also coded in the QR on the screen.

https://www.lykke.com/company/news/segwit-addresses

[Kalahan]

Fiat withdrawals are processed manually, you'll get a confirmation once it's approved by the finance department.

How long does it usually take for a fiat withdrawal to be processed? There have been almost 2 days without hearing from you. I even emailed the support, but no reply.

[alance]

I got the mail to notify that I had deposited over the limit and my fund is locked yesterday. I had replied the mail to explain the detailed source of funds. However, I doesn't get the reply and my fund is still locked. It's over 24 hours. Does anyone know how long the procedure takes to unlock the fund? I've missed the timing to buying coins. Thanks.

The support ticket is 37515.

[idvivek]

Hi
I had used Lykke to send ETH to an exchange and it has been 5 days now, it has not yet reached there, on writing to support lykke has told its cleared from there side, so I had written to the support of that exchange and they have told that ,


You have sent transaction in a non-standard way. We do not process transactions included in other contracts.
https://etherscan.io/tx/0x33da88092d55fee6ec5eac5bdc3319b4bc6098b15430f1c116a49fd46e77c48a


Now I am in a loss of $1000, so how will I solve this? Is there a way in which I can get my ETH back? Please help out.

I never knew lykke was using smart contracts to deliver ETH!

[Delphinus]

Hi
I had used Lykke to send ETH to an exchange and it has been 5 days now, it has not yet reached there, on writing to support lykke has told its cleared from there side, so I had written to the support of that exchange and they have told that ,


You have sent transaction in a non-standard way. We do not process transactions included in other contracts.
https://etherscan.io/tx/0x33da88092d55fee6ec5eac5bdc3319b4bc6098b15430f1c116a49fd46e77c48a


Now I am in a loss of $1000, so how will I solve this? Is there a way in which I can get my ETH back? Please help out.

I never knew lykke was using smart contracts to deliver ETH!

Have you posted your support ticket number in their support thread on Reddit?

[sardasa]

Hi
I had used Lykke to send ETH to an exchange and it has been 5 days now, it has not yet reached there, on writing to support lykke has told its cleared from there side, so I had written to the support of that exchange and they have told that ,


You have sent transaction in a non-standard way. We do not process transactions included in other contracts.
https://etherscan.io/tx/0x33da88092d55fee6ec5eac5bdc3319b4bc6098b15430f1c116a49fd46e77c48a


Now I am in a loss of $1000, so how will I solve this? Is there a way in which I can get my ETH back? Please help out.

I never knew lykke was using smart contracts to deliver ETH!

Maybe after this incident they have started warning users about the way they send ETHER out as now I can see some warning telling the user before transferring ETHER out.

Edit: Do you got any plans of allowing users (who were holding BTC at the time of respective forks in their trading wallet) to withdraw Bitcoin Gold as you're allowing for Bitcoin Cash?

[idvivek]

Hi
I had used Lykke to send ETH to an exchange and it has been 5 days now, it has not yet reached there, on writing to support lykke has told its cleared from there side, so I had written to the support of that exchange and they have told that ,


You have sent transaction in a non-standard way. We do not process transactions included in other contracts.
https://etherscan.io/tx/0x33da88092d55fee6ec5eac5bdc3319b4bc6098b15430f1c116a49fd46e77c48a


Now I am in a loss of $1000, so how will I solve this? Is there a way in which I can get my ETH back? Please help out.

I never knew lykke was using smart contracts to deliver ETH!

Have you posted your support ticket number in their support thread on Reddit?

yes posted a ticket, the exchange to which i transferred(livecoin) is now telling they will approve it manually and cost for that is 0.05BTC , it seems there is no other go

[mtnsaa]

Hi
I had used Lykke to send ETH to an exchange and it has been 5 days now, it has not yet reached there, on writing to support lykke has told its cleared from there side, so I had written to the support of that exchange and they have told that ,


You have sent transaction in a non-standard way. We do not process transactions included in other contracts.
https://etherscan.io/tx/0x33da88092d55fee6ec5eac5bdc3319b4bc6098b15430f1c116a49fd46e77c48a


Now I am in a loss of $1000, so how will I solve this? Is there a way in which I can get my ETH back? Please help out.

I never knew lykke was using smart contracts to deliver ETH!

Maybe after this incident they have started warning users about the way they send ETHER out as now I can see some warning telling the user before transferring ETHER out.

Edit: Do you got any plans of allowing users (who were holding BTC at the time of respective forks in their trading wallet) to withdraw Bitcoin Gold as you're allowing for Bitcoin Cash?

Yes, here's a blog post with more details, no ETA yet though.

https://www.lykke.com/company/news/Lykke-Policy-for-Bitcoin-Gold

[mtnsaa]

Hi
I had used Lykke to send ETH to an exchange and it has been 5 days now, it has not yet reached there, on writing to support lykke has told its cleared from there side, so I had written to the support of that exchange and they have told that ,


You have sent transaction in a non-standard way. We do not process transactions included in other contracts.
https://etherscan.io/tx/0x33da88092d55fee6ec5eac5bdc3319b4bc6098b15430f1c116a49fd46e77c48a


Now I am in a loss of $1000, so how will I solve this? Is there a way in which I can get my ETH back? Please help out.

I never knew lykke was using smart contracts to deliver ETH!

That's unfortunate but there's a clear warning before you send ETH to exchanges that don't support smart contracts. I haven't heard of any cases where the ETH is lost though, it takes a while (depending on support) but all exchanges end up crediting the transaction fully. The only one I've heard denying it is Livecoin as mentioned, which doesn't accept deposits from Bitstamp either, one can only wonder how much ETH they are holding in the name of their users.

[someone111]

The lykke android wallet is a piece of trash. Always logs me out. It works for a few days but then always have to re-enter e-mail and password. Not practical on mobile. PIN only would be enough. Annoying. Unusable.

Sorry for the harsh words, but thank me for true insights what I was thinking. Please take it as a feedback to improve the user experience.

[alance]

I got the mail to notify that I had deposited over the limit and my fund is locked yesterday. I had replied the mail to explain the detailed source of funds. However, I doesn't get the reply and my fund is still locked. It's over 24 hours. Does anyone know how long the procedure takes to unlock the fund? I've missed the timing to buying coins. Thanks.

The support ticket is 37515.

My account is still locked. It's over 48 hours. Just let you know Lykke sets the deposit limit which you cannot know in advance. After you deposit more than the limit, your account and fund are locked. You cannot do anything and just lose the trading opportunities.

[sardasa]

Hi
I had used Lykke to send ETH to an exchange and it has been 5 days now, it has not yet reached there, on writing to support lykke has told its cleared from there side, so I had written to the support of that exchange and they have told that ,


You have sent transaction in a non-standard way. We do not process transactions included in other contracts.
https://etherscan.io/tx/0x33da88092d55fee6ec5eac5bdc3319b4bc6098b15430f1c116a49fd46e77c48a


Now I am in a loss of $1000, so how will I solve this? Is there a way in which I can get my ETH back? Please help out.

I never knew lykke was using smart contracts to deliver ETH!

Maybe after this incident they have started warning users about the way they send ETHER out as now I can see some warning telling the user before transferring ETHER out.

Edit: Do you got any plans of allowing users (who were holding BTC at the time of respective forks in their trading wallet) to withdraw Bitcoin Gold as you're allowing for Bitcoin Cash?

Yes, here's a blog post with more details, no ETA yet though.

https://www.lykke.com/company/news/Lykke-Policy-for-Bitcoin-Gold

I have also read this post.
Do you got any more details about this since this post was published on October 23rd and today it's January 20th, 2018.

[mtnsaa]

Edit: Do you got any plans of allowing users (who were holding BTC at the time of respective forks in their trading wallet) to withdraw Bitcoin Gold as you're allowing for Bitcoin Cash?

Yes, here's a blog post with more details, no ETA yet though.

https://www.lykke.com/company/news/Lykke-Policy-for-Bitcoin-Gold

I have also read this post.
Do you got any more details about this since this post was published on October 23rd and today it's January 20th, 2018.

The team is already notified that users are requesting some new information about the distribution but I haven't heard of any ETA or new details yet. Distribution will be most likely similar to Bitcoin Cash fork.

[alance]

I got the mail to notify that I had deposited over the limit and my fund is locked yesterday. I had replied the mail to explain the detailed source of funds. However, I doesn't get the reply and my fund is still locked. It's over 24 hours. Does anyone know how long the procedure takes to unlock the fund? I've missed the timing to buying coins. Thanks.

The support ticket is 37515.

My account is still locked. It's over 48 hours. Just let you know Lykke sets the deposit limit which you cannot know in advance. After you deposit more than the limit, your account and fund are locked. You cannot do anything and just lose the trading opportunities.

It's been 3 days. My account is still locked and I don't get any email for status updates. The BTC price 3 days ago was 10000USD and 12500USD now. However, you locked my 45000USD. I lost the buying opportunities these days.

I realize the KYC procedure is regulated and necessary. There are better ways to do this but locking the account instead. You should let me know the deposit limit in advance and I won't deposit more. Or you can keep going on the long KYC procedure for the fund over the limit and let me still trade with my previous fund at the same time. You should not just lock my account for days.

[mtnsaa]

I got the mail to notify that I had deposited over the limit and my fund is locked yesterday. I had replied the mail to explain the detailed source of funds. However, I doesn't get the reply and my fund is still locked. It's over 24 hours. Does anyone know how long the procedure takes to unlock the fund? I've missed the timing to buying coins. Thanks.

The support ticket is 37515.

My account is still locked. It's over 48 hours. Just let you know Lykke sets the deposit limit which you cannot know in advance. After you deposit more than the limit, your account and fund are locked. You cannot do anything and just lose the trading opportunities.

It's been 3 days. My account is still locked and I don't get any email for status updates. The BTC price 3 days ago was 10000USD and 12500USD now. However, you locked my 45000USD. I lost the buying opportunities these days.

I realize the KYC procedure is regulated and necessary. There are better ways to do this but locking the account instead. You should let me know the deposit limit in advance and I won't deposit more. Or you can keep going on the long KYC procedure for the fund over the limit and let me still trade with my previous fund at the same time. You should not just lock my account for days.

Hi, already replied on Reddit, I understand your frustration but if you understand how regulations work, then you would know no exchange will let you trade further until you get verified for a higher limit, any exchange will gladly let you trade and earn from fees (in the case of Lykke the spread) but there seems to be strict rules regarding this, similar to a frozen bank account. Deposits above 10k get automatically flagged for enhanced verification AFAIK.

[sylph93]

1 BTC withdrawal has been pending for 13 hours. It's longest delay. What's wrong with Lykke. Almost every exchange process withdrawal at least within a hour to broadcasting tx. There is no tx yet. #40497

[Kalahan]

Hi, already replied on Reddit, I understand your frustration but if you understand how regulations work, then you would know no exchange will let you trade further until you get verified for a higher limit, any exchange will gladly let you trade and earn from fees (in the case of Lykke the spread) but there seems to be strict rules regarding this, similar to a frozen bank account. Deposits above 10k get automatically flagged for enhanced verification AFAIK.

About that, the requested information in the documents for the enhanced verification process is quite confusing. I asked the support for specific clarifications 2 days ago and still no reply. I think you should hire more support staff.

[tastio]

hard to admit that i dont know much about this project ,its new for me, but im willing learn all about eb2x project and on it rigth now. goodluck to this project and wishing all the best of your team. goodluck dev.

[shangerlaa]

why you guys got bitcoin way over spot price your trying to sell it for 11574 and its not even live the price is not even moving over last 30m. THe price is sitting around 10760 on bittrex and around 10700 on poloniex. Your one of the highest price of all of all the exchanges. your not supposed to be marking it up over spot price to make a profit. I would understand if it was a little over like 10900 to 11k but over 11.5k thats nuts. Its not even close to most of the markets. I can't even buy any bitcoin right now until your price comes way way down.