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Author Topic: LiveCoin.net >>Guide, exchange practical advice  (Read 35821 times)
klarki
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February 26, 2018, 08:49:08 PM
 #521

OLD BTC ADDRESSES
https://www.livecoin.net/news/view/620?lang=en
Quote
Dear clients, as we wrote on January 25, old BTC addresses are available till February 25. From now on old addresses are not available, please don't send funds to old address, you have to generate new one if you didn't make this earlier.

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klarki
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February 27, 2018, 06:35:30 PM
 #522

NEO NEWS
https://www.livecoin.net/news/view/623?lang=en
Quote
Dear clients, your accounts will be credited with ONT tokens (based on NEO) according to your balance of NEO on March 1.
You will get 0.1 ONT for 1 NEO. Later on, when developers will release the next 0.1 ONT, you will get the rest part. Deposit/withdrawal of NEO will be available soon.

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klarki
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February 28, 2018, 02:44:37 AM
Merited by NJB18 (1)
 #523

ATTENTION, VERY IMPORTANT NOTIFICATION!

Quote
Dear Customers, please, be informed, that in order to improve the quality of services and to strengthen mutual responsibility, we changed the policy of handling the customers' requests and claims.
In a month's time, i.e., starting from March, 28, all requests to the Support service will be accepted only from the Customers which went through complete verification. Verification is available at "Verification" section at: >>

If your account does not have full verification, you are able to deposit and withdraw funds, as usual, WITHOUT any restrictions, participate in trade WITHOUT any restrictions, make your bets in the game WITHOUT any restrictions, use API WITHOUT any restrictions. Nevertheless, in order to create a ticket, you have to fully verify your account.

Please, note, that security verification is not applicable in this case. This type of verification is used for access recovery, or in case of loss of Google 2-FA authentication, or after the change of IP address (if the IP white list access option is enabled). The full verification of the account also enables all the above functions. You can go through light version of verification following this link: >>

We do not accept and handle claims and requests submitted at forums or social networks. All general issues are addressed via tickets only, questions regarding recovery of access should be sent to the help@livecoin.net e-mail only.

In case you disagree with our improvements, we request you to withdraw your funds before March, 28, and submit an application for closing of your account via tickets.

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......SIMPLE.  ★  .RELIABLE.  ★  .QUICK......
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Crypto McPoopypants
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March 03, 2018, 01:02:36 PM
 #524

In my experience, Livecoin has the best customer support of all the exchanges. Keep up the great work.

klarki
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March 04, 2018, 06:30:32 PM
 #525

In my experience, Livecoin has the best customer support of all the exchanges. Keep up the great work.

Thank you for your feedback!)

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......SIMPLE.  ★  .RELIABLE.  ★  .QUICK......
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juliusg
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March 06, 2018, 10:51:43 AM
 #526

In my experience, Livecoin has the best customer support of all the exchanges. Keep up the great work.

I really wish I could say the same, but I am getting worried that I lost my funds and support is not willing to help out here.

I filled in a support ticket and reached out to livecoin and klarki about the issue last Friday (4 days ago). There are some problems between crex24 and livecoin exchanges, and livecoin had some maintenance and wallet issues in the last few days.

This resulted in me not getting my coins credited to my wallet. I believe that livecoin.net support is professional and will help me resolve this issue.

There is a lot of people who want to join this exchange but lack of good reviews in English language. I hope my case will be the one which will let people know that livecoin.net is legit and professional.

Looking forward to get in touch with support regarding the matter.
LiveCoin
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March 06, 2018, 12:20:58 PM
 #527

I really wish I could say the same, but I am getting worried that I lost my funds and support is not willing to help out here.

Hello.
You sent IPBC without Payment ID.

Please, check this example - this is IPBC transaction with Payment ID
https://explorer.ipbc.io/?hash=ebd2bdae842114cd901b89340d8c1de106eeb31ebf1fec6dd3603f6f26157b66#blockchain_transaction

and here is your transaction:
https://explorer.ipbc.io/?hash=55a6f39285055da3c04ba7efd7db53fcc0f7432d8ba889323467a24375d9a766#blockchain_transaction

it is obvious, that yours do not contain the Payment ID.

There is a warning in the deposit form - Payment ID is OBLIGATORY. If you don't specify Payment ID, deposit will not be credited. Unfortunately search and manual crediting without Payment ID is not possible due to IPBC peculiarities. http://prntscr.com/inkd1b

You also didn't follow our requirement to send small transaction first for test purposes.

We have no idea what you mean by misalignment between us and crex24, we are not bound by anything and we should not coordinate with any third parties as well as with other exchanges. We are adding the coins and process transactions in accordance to the instructions given by the developers.

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......SIMPLE.  ★  .RELIABLE.  ★  .QUICK......
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juliusg
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March 06, 2018, 12:25:16 PM
 #528

Dear Livecoin,

I have read on multiple occasions (your forum boards here/bitmedia) that people had the same issue with $KRB and $XMR in the past, for missing payment ID.

The support ended up helping for 10% fee of the amount to be credited, after information such as tx id, tx amount, time, was provided.

I have provided all of this information with screenshots and verification. I believe that if your team solved these issues in the past with $xmr and $krb, it should be no problem to do the same thing with $ipbc.

I would like to get the same treatment like your previous customers in the past.

Please let me know whether additional information is required.
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March 06, 2018, 11:35:11 PM
 #529

I no longer have access to the email that is associated with my account.

When attempting to change emails, the system sends a verification to the old email. Which per above I can not access.

How can this be fixed?

(sent ticket but was told to just go in and change email, which obviously doesnt work)

Thanks for any help you can provide.

 Huh Shocked Huh Angry
serafimaga
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March 08, 2018, 11:18:02 AM
 #530

My bcc coins just disappeared from my livecoin account,just like that,WHY!?!?!??!
juliusg
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March 08, 2018, 11:37:27 AM
 #531

My bcc coins just disappeared from my livecoin account,just like that,WHY!?!?!??!

Are you referring to bitconnect?

It was announced long time ago that they will delist it.
klarki(teh)
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March 11, 2018, 07:16:03 PM
 #532

My bcc coins just disappeared from my livecoin account,just like that,WHY!?!?!??!
There was news of this in advance: https://www.livecoin.net/ru/news/view/600
rapidleech
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March 11, 2018, 11:49:19 PM
 #533

what is the daily withdraw limits for users ?? how much money I can withdraw in day with advcash USD ??
klarki(teh)
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March 12, 2018, 06:15:33 AM
 #534

what is the daily withdraw limits for users ?? how much money I can withdraw in day with advcash USD ??


Hello.
Quote
Attention!
If the recipients's wallet has limitations regarding allowed receivable amount, and the payment was declined due to this reason, we would be unable to credit it back. When you click "send" , you hereby confirm, that the recipient's wallet is allowed to receive the amount you are sending.


Please, note, that withdrawals in excess of 20000 USD, are processed manually during our regular working hours on weekdays.
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March 12, 2018, 10:52:56 AM
 #535

Hey Klarki,

Is there a way to send you a private message? Your profile does not allow messages from relatively new users.
klarki(teh)
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March 16, 2018, 04:48:59 PM
 #536

Verification news
https://www.livecoin.net/en/news/view/640


Quote
Dear customers, as you know, we are always ready to meet our customers' demands. By popular demand of our customers, we have revised and changed our approach to verification. At present we have 2 types of verification - one is quite simple and used for quick recovery of access to the customer's account and is for security purposes only; the other type of verification is comprehensive (full), and requires providing of personal ID documents.
Earlier we have set up a requirement - to create a ticket one has to go through full procedure of verification. Responding to numerous requests of our customers, we have revised and changed this requirement. Finally, the full verification is not obligatory for creating tickets, but, the accounts which have completed the full verification procedure, will have privileges, their questions will be resolved as a matter of priority. The accounts without full verification can create tickets, but these tickets won't be the first to resolve.



NEW TRADING PAIRS

RECIPROCATION [ECHO]

ECHO/BTC: https://www.livecoin.net/en/trade/index?currencyPair=ECHO%2FBTC
ECHO/USD: https://www.livecoin.net/en/trade/index?currencyPair=ECHO%2FUSD
ECHO/ETH: https://www.livecoin.net/en/trade/index?currencyPair=ECHO%2FETH

Explorer: https://etherscan.io/address/0x290bdb17bc906d8d2c09f43302f86538bf4bb1a5



HONOR [HNR]

HNR/BTC: https://www.livecoin.net/en/trade/index?currencyPair=HNR%2FBTC
HNR/USD: https://www.livecoin.net/en/trade/index?currencyPair=HNR%2FUSD
HNR/ETH: https://www.livecoin.net/en/trade/index?currencyPair=HNR%2FETH
Mogul59
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March 20, 2018, 10:29:24 AM
 #537

Dear friends, colleagues, associates!
When reviewing the forum  of Livecoin exchange, we found out, that most of the problems arise because the users do not follow the news.
In order to make things easier or the users and to facilitate the work of Livecoin team, I'm  launching our channels on Telegram. Join us!




On-line news portal. All the news from the Exchange management will be duplicated here.




The chat gives an opportunity to discuss the latest news, warn the Livecoin users of potential problems, etc.
klarki(teh)
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March 20, 2018, 09:17:03 PM
 #538

VOXELS NEWS

Quote
Dear clients, please withdraw VOX before April 19. This asset will be delisted. Withdrawal and trading will not be available after April 19. Please don't deposit VOX.

Link: https://www.livecoin.net/en/news/list
klarki(teh)
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March 28, 2018, 11:22:47 PM
 #539

NEW TRADING PAIRS

ULTIMATE SECURE CASH
https://www.livecoin.net/en/news/view/648



ESR TOKEN
https://www.livecoin.net/en/news/view/649
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March 29, 2018, 07:01:28 AM
 #540

What are the requirements to list a new at your exchange?
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