Yobit Support

[Hastarus]

I have an altcom withdrawal in process for 1 week now.

I emailed support but I got no response.

How could I contact them, ?

It's quite a big ammount !

[1715474665]

1715474665

[BitBrax]

I have the same issue, I have made a transaction to withdraw coins and still didn't receive it. everyday i contact them since 4 days with no response. I am not sure how i can reach them.

I recently emailed Yobit Support with no response, I have continued to send about 1 email a week, claiming the similar thing, with no response. Anybody else finding it difficult so contact them?

[Mully]

Support CAN U HELP ME PLS. I cant withdraw ACES coins, WHY??? Status is online with over700k blocks. Help me please

[polishfarmer]

i emailed support 25 days ago. no response. ive been locked out of my account for 2 months. google auth code quit working

[fodemi]

Can anyone help me?
please, I'm writing to the support many times, but you don't answer me. I sent from TRADESATOSHI Ldoge an AM coins at the address that you have. I write to the tradesatoshi support and they answer that all is ok. But to your exhange they never arrived from one month. this is the transaction
http://ldoge.miningalts.com/tx/e187e10940666203531aa70224a99337ed89b278e192392430e361c0808eba89

[greeklogos]

As I see support doesn't reply on all languages. Do they have so few workers there or what? I have not replied tickets from the last year and it is still without an answer! This is just unacceptable! YoBit simply can loose users with such behaviour to it's users!

[richardsNY]

As I see support doesn't reply on all languages. Do they have so few workers there or what? I have not replied tickets from the last year and it is still without an answer! This is just unacceptable! YoBit simply can loose users with such behaviour to it's users!

The problem in lesser form is the lack of staff, but the main reason Yobit is very slow with solving matters, comes from the fact that there is only one entity able to actually get things done, which is the operator himself. All staff members can only provide informative answers at best, and if things need to be deeper investigated, the staff needs to contact the operator in order to know more. It has been like that since the very beginning, and now that the crypto market has grown significantly in the last year, things have become far worse. Yobit is literally a one man show. Despite all the problems they are experiencing, Yobit still manages to gain users.

[Fidemoga]

Yobit site is now running faster and also deposit went just through very fast. Maybe yobit updated the service and support will also improve? Would be great, as cryptopia actually seems to cause troubles.

[Testeur1450]

hi
Same Here
Have a big amount of EPC coin stuck, i cant withdraw them :/
Support dont answer

[carlfebz2]

As I see support doesn't reply on all languages. Do they have so few workers there or what? I have not replied tickets from the last year and it is still without an answer! This is just unacceptable! YoBit simply can loose users with such behaviour to it's users!

The problem in lesser form is the lack of staff, but the main reason Yobit is very slow with solving matters, comes from the fact that there is only one entity able to actually get things done, which is the operator himself. All staff members can only provide informative answers at best, and if things need to be deeper investigated, the staff needs to contact the operator in order to know more. It has been like that since the very beginning, and now that the crypto market has grown significantly in the last year, things have become far worse. Yobit is literally a one man show. Despite all the problems they are experiencing, Yobit still manages to gain users.

I'm not really aware that Yobit is only a one man show since from the beginning if it does then we should not really expect to get response easily or on a short period of time considering on backlogs on such service.Time wont really be enough if you do handle it alone. Cryptomarket did really grow over the years and its dumb to think for its operator on not adding manpower since they are still capable on getting new people do make use of the site. They should really not lose up even more users if they do like to stay on this industry.

[billt1939]

As I see support doesn't reply on all languages. Do they have so few workers there or what? I have not replied tickets from the last year and it is still without an answer! This is just unacceptable! YoBit simply can loose users with such behaviour to it's users!

The problem in lesser form is the lack of staff, but the main reason Yobit is very slow with solving matters, comes from the fact that there is only one entity able to actually get things done, which is the operator himself. All staff members can only provide informative answers at best, and if things need to be deeper investigated, the staff needs to contact the operator in order to know more. It has been like that since the very beginning, and now that the crypto market has grown significantly in the last year, things have become far worse. Yobit is literally a one man show. Despite all the problems they are experiencing, Yobit still manages to gain users.

I'm not really aware that Yobit is only a one man show since from the beginning if it does then we should not really expect to get response easily or on a short period of time considering on backlogs on such service.Time wont really be enough if you do handle it alone. Cryptomarket did really grow over the years and its dumb to think for its operator on not adding manpower since they are still capable on getting new people do make use of the site. They should really not lose up even more users if they do like to stay on this industry.

I have a problem i forgot my password when i click forgot button it tells me temporary disabled this has done this everyday for the past week,i have sent tickets on a daily basis but no answers anyone able to help me if you have chat would someone ask Domenik why this is so thx billt1939

[lestobrat]

Just a quick note for anyone thinking about creating an acc at yobit...DONT!!
THERES SO MANY THINGS WRONG WITH IT THAT I WONT EVEN BOTHER SAYIN

The only reason i deposited my btc to their wallet is cuz i didnt know better

cпacибo yobit for not letting me take my money back...
"бpaћa" pycи пpeвapишe чoвeкa  

[strigevoy]

Yobit is scam. 6th of November I've made mistake and sent Ethereum to Ethereum Classic wallet. I know that some exchange take % for solving this kind of problems so I've wrote message to technical support of Yobit site. There was no answer since then (6th November).
Than I've tried to find admin at Yobit chat on the site - nobody asked me. Finally I've found official telegram chat of Yobit exchange (https://t.me/yobitnet_ru and https://t.me/yobitnet) and asked admin ☫Matveevka☫ to help me. Admin ☫Matveevka☫ asked money for solving my problems. I've paid for this but he didn't do anything. ☫Matveevka☫ is a thief. Also like Yobit exchange. Don.t work with them. I can show proofs (print screen of chat with ☫Matveevka☫ admin).

[Ziederdek]

About 70 days ago I have sent 4780 HK tokens to my yobit wallet. The tokens were sent from orderbook.io to Yobit HKN wallet.
Still to this day i have not received the tokens in my yobit wallet. I have tried to contact yobit support multiple times but have not
gotten any reaction yet. At this point in time i am writing an article about lesser known exchanges and their support system, Yobit
will also be mentioned. So far i am very positive about the yobit exchange itself.

I have already contacted members and even the CEO of HKN about this issue. I have been forwarded to yobit support by the ceo of HKN
and will get back to him as soon as i get a reply from Yobit.

I have sent multiple tickets to yobit through my account on the exchange but still no reply. I hope you can help me out Sad

If you need any additional info to solve this matter let me know and i will provide it.



Some additional info :

https://etherscan.io/tx/0xbad842bfb79a2bc1462503896ef4f415efc4c7b89f28c2867da28e75a338039f

My contact at HACKEN = Lyubomyr Pavlyk

[ECC-Vit]

I have attempted to contact yobit about getting our coin listed. I paid a premium to list our coin over a few weeks ago. I am having no responses to my messages (sent 3), and Im a little disappointed there is no actual email contact and you are not even able to write them on twitter. If someone here knows how I can get a hold of a rep, please let me know. I am with the ECC and my email is: marketing@ecc.network

I am the Exchange Manager for the Project and Would like to speak with someone.

Thank you.

Vitaliy K.

[jossiel]

I have attempted to contact yobit about getting our coin listed. I paid a premium to list our coin over a few weeks ago. I am having no responses to my messages (sent 3), and Im a little disappointed there is no actual email contact and you are not even able to write them on twitter. If someone here knows how I can get a hold of a rep, please let me know. I am with the ECC and my email is: marketing@ecc.network

I am the Exchange Manager for the Project and Would like to speak with someone.

Thank you.

Vitaliy K.

Just stay on their chat box on their website and join the discussion when you see a greened name member there.

That color indicates that it is part of yobit but it costs some deposits (btc) before you will be granted to chat there so you need to transfer.

I'm sorry for your disappointment but yobit has been well known for having a bad support so even how hard you are going to contact them, only luck will make it happen. 

[ECC-Vit]

Its awful why would I even want anyone signed up for an exchange that is notorious for ignoring their customers? At this point I just want my sign-up fee back! Not going to recommend with yobit- if they are ripping ppl off! If an exchange has no support they have nothing!!!!!

[greeklogos]

As I see support doesn't reply on all languages. Do they have so few workers there or what? I have not replied tickets from the last year and it is still without an answer! This is just unacceptable! YoBit simply can loose users with such behaviour to it's users!

The problem in lesser form is the lack of staff, but the main reason Yobit is very slow with solving matters, comes from the fact that there is only one entity able to actually get things done, which is the operator himself. All staff members can only provide informative answers at best, and if things need to be deeper investigated, the staff needs to contact the operator in order to know more. It has been like that since the very beginning, and now that the crypto market has grown significantly in the last year, things have become far worse. Yobit is literally a one man show. Despite all the problems they are experiencing, Yobit still manages to gain users.

And how to contact the operator? My problem stays the same, but everything else work good. I am asking them in my letters about their risen fees for withdrawing of fiat. Last year it was 0% and now as I see it is 9% on QIWI, other withdrawing places are also expansive. Does anyone have any info when this grabbing is going to be stopped?

[bhadz]

Its awful why would I even want anyone signed up for an exchange that is notorious for ignoring their customers?

Those people who are signing up on yobit probably introduced to that exchange by their friends or someone that is trading there so they don't know the history of yobit.

At this point I just want my sign-up fee back! Not going to recommend with yobit- if they are ripping ppl off! If an exchange has no support they have nothing!!!!!

I didn't know that yobit has a sign-up fee or they really had? AFAIK, there's none. How much have you deposited to them?

[richardsNY]

And how to contact the operator? My problem stays the same, but everything else work good. I am asking them in my letters about their risen fees for withdrawing of fiat. Last year it was 0% and now as I see it is 9% on QIWI, other withdrawing places are also expansive. Does anyone have any info when this grabbing is going to be stopped?

It's impossible to contact him directly, especially when it comes to matters not being an actual problem at all, and your question fits in that category. In other words, your email has most likely been trashed a long time ago already, so don't waste any time waiting. Regarding Qiwi, it's quite weird, because their site doesn't really contain any actual useful information about the fee structure. If I look at other exchanges, then 5% on average seem to be the ongoing Qiwi withdrawal fee, so it's safe to say that Yobit is filling its pockets unnecessarily, which is a shame, but nothing you can do about. The only way to deal with this is to either ditch Qiwi, or in case that's your only payment option, ditch Yobit.