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Author Topic: BetSoft Non-Payment of Jackpot  (Read 17212 times)
TwitchySeal
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June 24, 2016, 07:31:35 PM
 #41

The only place Betcoin has posted is in the shill campaign thread:

We still have some spots open for select members in our great campaign and want to thank everyone for their interest.  Also, please keep up the great, high quality posts, we appreciate your involvement!
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jasonort
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June 24, 2016, 11:40:47 PM
 #42

I have been in contact with Betcoin.  They should be posting to this thread a public response.  They will support that I hit the 5 yachts on a free spin.  They are caught in the middle of this.  BetSoft is the decision maker in this matter.  They are the ones who need to pay.  As it was explained to me, and I do believe Betcoin, when you play a BetSoft game you are directly connected to their servers.  All wins are paid by them directly to your account at the casino.  All casinos who use their games receive a percentage of player losses.  It works like an affiliate program.  You bring BetSoft the players, and in return receive a percentage of their losses.  Betcoin basically has no control or say in matters like this.  All payouts come directly from BetSoft.  So to all of you out there reading this how can I get BetSoft to pay?
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June 25, 2016, 12:37:00 AM
 #43

I have reported months ago on this very forum that Betsoft are cheats and crooked. Just play their blackjack games and you'll understand why. It comes as no surprise to me that their slots are also crooked and don't pay out the jackpots as advertised. I would never trust another Betsoft game. Sucks for the OP there likely is going to be no good resolution out of this. One the betcoin.ag casino license is meaningless. Two, the Betsoft are never going to admit this game should have paid jackpot and dish out several hundred K to the player. Thats not their style, instead its to cheat players and steal money by running crooked games.

Bets off with Betsoft.
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June 25, 2016, 12:39:05 AM
 #44

I have been in contact with Betcoin.  They should be posting to this thread a public response.  They will support that I hit the 5 yachts on a free spin.  They are caught in the middle of this.  BetSoft is the decision maker in this matter.  They are the ones who need to pay.  As it was explained to me, and I do believe Betcoin, when you play a BetSoft game you are directly connected to their servers.  All wins are paid by them directly to your account at the casino.  All casinos who use their games receive a percentage of player losses.  It works like an affiliate program.  You bring BetSoft the players, and in return receive a percentage of their losses.  Betcoin basically has no control or say in matters like this.  All payouts come directly from BetSoft.  So to all of you out there reading this how can I get BetSoft to pay?

Get Betcoin to quit throwing you under the bus in other threads.

There is an open scam accusation regarding Betcoin.ag that hasn't been addressed properly. They seem to replying here so posting in this thread for further exposure. Would reconsider joining the campaign of a site with an open scam accusation and questionable game provider.

Scam accusation here: https://bitcointalk.org/index.php?topic=1517648

This is not a scam accusation against Betcoin.ag.  Jasonort is making a scam accusation against Betsoft and wanting us to help him more with his claim after Betsoft informed the player that a free spin doesn't qualify for the jackpot.  We have contacted Betsoft for the player on multiple occasions.  It would actually be in our benefit if jasonort won and we would have done a nice marketing campaign out of this with an interview, pictures and a lot more.  If he won, Betsoft would have paid the player's Betcoin accounts directly and we but according to Betsoft's rules a free spin doesn't qualify for the bonus.  This would be the same outcome at any online casino and we are very small client for Betsoft.  We didn't receive any benefit from this and had the player qualified for the jackpot and Betsoft paid out the jackpot, player would already have the funds.  We should note that jasonort knows that this dispute is with Betsoft and has made that very clear since day 1.  Jasonort knows that we are here for him and all of our great players anytime.  

Just play their blackjack games and you'll understand why.

This type of accusation will only give Betsoft ammunition to defend themselves.  We need evidence.
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June 25, 2016, 05:40:48 AM
 #45

I loaded up a casino (not betcoin.ag) with betsoft slots to have a look at the Glam Life paytable and it differs from the earlier screen shot in that it states that Jackpot cannot be won during any other bonus feature. Has Betsoft added this in after the fact now to cover themselves?


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June 25, 2016, 05:47:08 AM
 #46

This is bullshit of the highest order.  Of course they changed it after I have inundated them with emails to their support, and any other employee I could find the email address for.  I have yet to get a response from them.  This just shows that they screwed up in not having this language there before.  Obviously they are covering their tracks.  But my screenshots don't lie.  When I was playing this language was not there.  They should pay me this jackpot.
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June 25, 2016, 05:48:54 AM
 #47

This is bullshit of the highest order.  Of course they changed it after I have inundated them with emails to their support, and any other employee I could find the email address for.  I have yet to get a response from them.  This just shows that they screwed up in not having this language there before.  Obviously they are covering their tracks.  But my screenshots don't lie.  When I was playing this language was not there.  They should pay me this jackpot.

da fuq?

Even the terms they changed it to, "any other bonus feature" are only making things more ambiguous than before.

So it can be won on some?

Seriously shady shit.

The screen shots quoted in first reply were taken by me and not doctored in any way whatsoever.

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June 25, 2016, 06:20:18 AM
 #48

This is bullshit of the highest order.  Of course they changed it after I have inundated them with emails to their support, and any other employee I could find the email address for.  I have yet to get a response from them.  This just shows that they screwed up in not having this language there before.  Obviously they are covering their tracks.  But my screenshots don't lie.  When I was playing this language was not there.  They should pay me this jackpot.

da fuq?

Even the terms they changed it to, "any other bonus feature" are only making things more ambiguous than before.

So it can be won on some?

Seriously shady shit.

The screen shots quoted in first reply were taken by me and not doctored in any way whatsoever.



I know you didn't doctor anything Twitchy. Bovada from their Poker Client you can access The Glam Life and it still shows the outdated paytable. However, you can't access the game on Bovadas main website because they have pulled The Glam Life and several other progressive Betsoft slots due to other unrelated malicious shenanigans involving the progressive meters.

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June 25, 2016, 06:34:21 AM
 #49

I would consider also that BITCOIN.AG IS SCAMMING!
My Balance suddely dissaperd after a Big Winning. And the Support says to me everything is ok. Huh

lol.. Be aware Guys. Dont loose your Money to them!

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June 25, 2016, 06:53:58 AM
 #50

I am sorry to hear that its a huge jackpot and i think its hard to pay it if you win it.. and i think its impossible to get it right now or they give the jackpot only half of it.. good luck and i hope betcoin can do fair to you..

 
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June 25, 2016, 07:06:59 AM
 #51

they will simply just steal his money like they did on me! Wink Undecided Cry

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June 25, 2016, 08:23:40 AM
 #52

One reason that I can conceive that they do not want to pay out is that they are probably earning interest on the hundreds of thousands of dollars if not millions that they have on deposit.  Every time a progressive increases, they hit an accrual account to store the money (or at least they should if they are properly accounting for the jackpots).  These are probably invested in low risk investments and with millions of dollars that is not their own, they are making a really good return.  Paying out a few hundred thousand would put a damper on that return.

This is very possible. The downfall of these companies is usually their arrogance in the face of public opinion. If you annoy enough people and the regulators eventually become aware of it, they are likely to suffer for this fraud. I think Betcoin are absolutely responsible here, if you are using a white label solution then you better be damn sure it is all correct and legitimate or you shouldn't use it. They will be paying BIG amounts to Betsoft to license this software, possibly on a monthly or annual basis, so are very much condoning what is happening here. Betsoft is hiding behind their "offshore" jurisdiction but this protection has been burst many times in the past and jail time may be coming to them if you persist.

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June 27, 2016, 04:33:02 PM
 #53

BetSoft has been getting killed in the court of public opinion.  Both Bovada and slots.lv have quietly removed the progressive Jackpot Games from their site.  Here are some of the articles and forum posts on this:
 
http://www.gpwa.org/forum/casinolistings-issues-betsoft-gaming-warning-227986.html
 
https://www.casinolistings.com/news/2016/06/warning-avoid-all-betsoft-slots-and-casino-games
 
http://vegasclick.com/online/betsoft-jackpot-issue
 
http://www.casinomeister.com/forums/showthread.php?t=71002
TwitchySeal
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June 29, 2016, 12:14:54 PM
 #54

http://www.latestcasinobonuses.com/article/warning-betsoft-progressives-problem
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June 29, 2016, 12:19:59 PM
 #55


Nice!  Building awareness here!  That's how it's done!  I hope Betsoft gets right....but we've all seen how that goes once these places force the issue....However, they do have some of the better software so maybe they'll try to salvage their reputation, fix their ways, and pay jason.
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June 29, 2016, 01:52:53 PM
 #56

This is bullshit of the highest order.  Of course they changed it after I have inundated them with emails to their support, and any other employee I could find the email address for.  I have yet to get a response from them.  This just shows that they screwed up in not having this language there before.  Obviously they are covering their tracks.  But my screenshots don't lie.  When I was playing this language was not there.  They should pay me this jackpot.

I checked. It does appear on the Paytable now.


I Googled The Glam Life Paytable, and the first image I got:



At this rate they would soon be adding "No bet can win more than the bet amount"...
TwitchySeal
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June 30, 2016, 06:41:19 PM
 #57

Here are the three versions of the games pay schedule that I've seen over the past few days:





Also, caught Betcoin demonstrating their remarkable lack of both ethics and intelligence.

Betcoins Terms as of 13 Apr 2016 08:10:37 UTC: https://archive.is/GntG5

The Same Terms as of today, 30 Jun 2016 18:17:27 UTC: https://archive.is/W0wVZ

Live Version: https://www.betcoin.ag/node/3549

They added these two sentences after Jason hit the jackpot.

Quote
Bonus round and free spins do not qualify for the jackpot bonuses pursuant to casino software provider rules. Only real money rounds qualify for the jackpot bonuses.








I personally trust betcoin.ag

How about now?
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June 30, 2016, 06:45:45 PM
 #58

disgusting
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June 30, 2016, 08:52:03 PM
Last edit: June 30, 2016, 10:41:48 PM by bitcoinnoisseur
 #59

Nice find Twitchy. You gotta love that; Change the Terms of Service but make it look like it was always that way by not changing the Last Updated date. That is criminal all by itself. Probably took those idiots a whole lot of time to figure out how to do that too.
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June 30, 2016, 09:32:53 PM
 #60

Wow, because a player hits and they re-word the terms of service just like that..

It shows to never ever play on that site lol.

Thats seriously some shady crap though and its amazing they still havent replied back on here based on the response here. Which doesnt make it any better on their rep.

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