*****WARNING .... scam site? ... I Dunno but this is really fucked up.
[img]I was remote booted out coinexchange the other day. I had an alt peaking and there was a really tasty buy order I was going to fulfill for a nice profit. When I clicked 'confirm' it wouldn't process. I clicked refresh and got booted. Then when I tried to log back in coin exchange wouldn't let me, it kept saying "improper credentials" or something like that. I got really mad, I couldn't get in, couldn't complete my trade and market was capping. It also made no sense since I'd only just signed up and I copy pasted my password, so how could it be possible? ... I tried to email support, that wouldn't work either as it requires you to log in to contact them... great... They do have an email though it wasn't super clear, nor did I hear anything back until today... I think 5 days later... the glitch already corrected itself yesterday or the day before I think, so I went about trading. I also Didn't mind the interface, liked it, though it's hard to say positive things after what just happened, which I'll get to.
So the other day when I couldn't log in, and I was literally losing about $1500-$2000USD maybe more actually... 2000 x .000265000 (BTC) = ok it was $3180 (at the time .53BTC) - even more with the new ATH today.
Obviously it wasn't all profit, but I lost it all until another rise. The price capped then bottomed while I was locked out, and my coin was still inside, I lost the whole bundle.
At some point while I was losing my mind trying to understand why I couldn't just update my password to get in (obviously this wasn't working) at some point I got pissed off, and I dunno if I emailed them then or the a couple of days later after I got back in and the site kept asking me to log in so I could start a support ticket about that, or about the slow delay I was experience in transferring my coin. Now I know the delays, well I suspect as this was alt coin not BTC, but I suspect the delays for alt have zero to do with the exchanges, but I guess I was still pissed about the other day or something, so at some stage, after being awake all night trading trying to make the money back I lost, I must have sent this while waiting over an hour for a GRS transfer, though I completely forgot about it:
"On Wed, 1 Nov at 10:27 AM , Caname withelddddddddddail.com> wrote:
Hi,
Just wondering WHY deposits take so long? I know how block chains work, and I get that the miners might be overloaded, or maybe your system is shit. But, it's annoying trying to trade between exchanges.
EVERYTIME I am delayed, the coin comes through right after the price changes significantly for that coin.. is it a conspiracy?to which, after all the crap is over and done with and I'm just cooling down, left some buy orders, doing other things, happily trading away, minding my own business, I got this back... oh, on the same day it was send as well, unlike my many actual support tickets.
Hi Cname withheeelllddddd,
We don't tolerate you abusing our staff members - your account is no locked.
Sincerely,
CoinExchange.io Support Team
Ticket: https://coinexchangeio.freshdesk.com/helpdesk/tickets/16367Wow.
the email they wrote me contained the above one...so I wrote back like "how was that abusing staff?" with a million laughing faces and telling them I'm going to just pursue legal action, since they're intently stealing my roughly 1.2BTC... that's not a joke. For some "your system is shit" after costing me $3200, currently worth even more, they don't investigate the issue, they don't apologise. They just nuke my account and steal my coin!?!?!?!? It's insane. I've never had a moderator that was that much of a malicious psychopath before... Yeah, cool, they're offended by the 's' word... what is the moderator think this is? Kindergarten?
I reviewed their TCs and what I did didn't breach them. It's only a breach in open conversation, so they don't have a legal leg to stand on even if TCs were enough to override basic online anti-theft laws. ... which obviously they aren't.
After I question 'how I abused staff?' I received the following response:
Hi Cname witheeellllddddddd,
You wrote this - fuckoffaskingallthisdumbshit. That is abuse.
Sincerely,
CoinExchange.io Support Team
Ummmmmm OKKKKK!? Wth! That message was what I wrote to the SYSTEM when it kept asking me for my password and login etc... by the time I even wrote the smart ass message about their system being shit (it has some kinks but otherwise decent) I didn't think my support tickets were even going anywhere, I thought I was writing to scan bots that had no souls. I had the problem on the 29th I think? I wrote that crap on the 1st without hearing a word... It's Wednesday!
WoW... Thanks coin trade!
I've since wasted ANOTHER 3 hours writing them a really long and life wasting email explaining how there is no legal justification for stealing that much money from me and how I will do this and do that, not rude at all, just specific in legal jargon.
But aside from it being totally criminal, it's morally defunct. I am VERY disturbed by coin exchange doing this to me after all the drama it caused me when their site was glitching... and it was definitely glitching, it worked fine later on and when I got back inside they'd updated it. That isn't why I couldn't get in, it was live when I was trying to get in, but after the update no more glitch.
So yeah, I don't know if it's Charles Manson or what running their support, but I'd be veeeerrrrry careful trading in their exchange. That kind of unwarranted immoral and in this case criminal behavior is EXACTLY what I want to avoid dealing in Crypto instead of fiat.
I have no idea how to get my coin back other than contacting the FBI. I've already ICSPA and FBI is next. ANyone know anyone else legally that might be good? My uncles are lawyers in CA, I'm in not Stateside so I'm waiting to hear from them see if they can take this shit fight on... but what a waste of time.
All they had to do was ignore, laugh or delete the ticket... or I dunno, maybe ask what my problem is seeing as I was just pissed off the other day thinking I was emailing a lifeless robot.
So I dunno if they're a scam site, they're pretty well coded for that, but definitely there's some immoral people or 1 immoral person working in their company with a massive chip on their shoulder.
