Coins.ph Official Thread

[jofox]

Actually now you have to get cash out of coins.ph. It's fun you're first to transact at coins.ph. I made 1.44 kona Ethereum I converted to cash for 22,320 I was happy because I knew how to get transac on coins.ph.

[invo]

Dapat yung banko mismo ang sinubukan mong kontakin.  Kasi sa kanila nangyari ang huling transaction.  Bale magfile ka ng report dun sa bank  may-ari ng atm na pinagwithdrawhan mo.  Nakaexperience ako nito dati pero sa ibang banko.  Sinubukan kong magwithdraw pero walang lumabas ng tingnan ko ang resibo, nabawasan ng amount na sinubukan kong iwithdraw.  Nireport lang dun sa bank tapos after sometime nabalik na ulit yung nawalang amount dahil naubusan ng pera yung atm.

Tama kasi once na completed na withdrawal sa Security Bank at iyong ang pinagbasehan ng coins.ph, eh talagang sasabihin nila na nakuha na ang pera. Dun naman sila magbabased since Security Bank ang may final output.

Nangyari sa akin for pero low amount lang. Nagwithdraw ako via EgiveCash success pero wala naman lumabas na pera. Kaya inulit ko tapos wala ng nangyari. Nagsend ako ng query sa coins.ph at sabi ko ifoforward ko rin iyong concern ko sa Security Bank. Bale ang kausap ko na is Security Bank at labas na si coins.ph. Ayun nakuha ko naman. Nasa database ng ATM machine kung nagdispense talaga ng pera o hindi at may timestamp naman doon. Basta marami tayo backup claims matratrace naman nila na error talaga.

tama nga naman, banko na mismo dapat kontakin, but coins.ph is stil included in this issue, sila ung channel e, sila ung 3rd party which is partner ng security bank. sabihin na nating walang fee kaya walang perang tumutubo sakanila, pero dahil sa pera na umiikot sa kanila kaya kumikita sila in a way.

[LesterD]

Dapat yung banko mismo ang sinubukan mong kontakin.  Kasi sa kanila nangyari ang huling transaction.  Bale magfile ka ng report dun sa bank  may-ari ng atm na pinagwithdrawhan mo.  Nakaexperience ako nito dati pero sa ibang banko.  Sinubukan kong magwithdraw pero walang lumabas ng tingnan ko ang resibo, nabawasan ng amount na sinubukan kong iwithdraw.  Nireport lang dun sa bank tapos after sometime nabalik na ulit yung nawalang amount dahil naubusan ng pera yung atm.

Tama kasi once na completed na withdrawal sa Security Bank at iyong ang pinagbasehan ng coins.ph, eh talagang sasabihin nila na nakuha na ang pera. Dun naman sila magbabased since Security Bank ang may final output.

Nangyari sa akin for pero low amount lang. Nagwithdraw ako via EgiveCash success pero wala naman lumabas na pera. Kaya inulit ko tapos wala ng nangyari. Nagsend ako ng query sa coins.ph at sabi ko ifoforward ko rin iyong concern ko sa Security Bank. Bale ang kausap ko na is Security Bank at labas na si coins.ph. Ayun nakuha ko naman. Nasa database ng ATM machine kung nagdispense talaga ng pera o hindi at may timestamp naman doon. Basta marami tayo backup claims matratrace naman nila na error talaga.

tama nga naman, banko na mismo dapat kontakin, but coins.ph is stil included in this issue, sila ung channel e, sila ung 3rd party which is partner ng security bank. sabihin na nating walang fee kaya walang perang tumutubo sakanila, pero dahil sa pera na umiikot sa kanila kaya kumikita sila in a way.

hindi natin sila masisisi kasi ang pinakang problema talaga ay sa sec bank. kahit sabihin nating channel nga si coins si security bank pa din ang may full authorization sa perang na-cashout mo. coins lang ang gumagawa ng transaction pero sec bank ang tumatanggap at gagawa ng paraan para makuha mo ito.

[coinsph.Pem]

Request / Suggestion

Good Day to both the management of Coins and to Fellow Users. I think it is time for Coins.Ph to increase there Cash-Out limits with the lower levels namely Level 1 and 2 for reasons such as.

1. The price of Bitcoin before is 2000$ and the daily Cash out limit for Level 2 users are 50,000 PHP
2. The price of Bitcoin right now is above 4100$ which is more than double, but still the Cash Out Limit is 50,000 PHP and an Annual Limit of 400,000 PHP

I think it is more than just to change or increase the limits because of the price of Bitcoin has now. It also helps people who is having a hard time getting that Level 3 verification process you have in your wallet. I hope that you listen to our request as it is just a simple one on making our lives better.

I hope that other users agree with me. God Bless.

Hi, it's Pem from Coins.ph!

Thank you for the feedback! We really appreciate that you took the time to share your ideas on how we can improve our account verification. The different levels try to balance ease of use for customers and security/compliance provisions. We'd be happy to review this, and if there would be any changes in our policies, we'll definitely update our users. Also, feel free to reach out to our team at help@coins.ph. We'd be happy to guide you through the level 3 verification process.

[Snub]

May mga naka experience na ba dito na nag cashout through Security Bank ATM and hindi nakuha yung money kasi wala ng pera yung ATM? Hassle kasi nareceive ko sa text na na receive na daw yung money pero hindi naman na dispense kasi wala naman ng pera yung ATM mismo. Hassle talaga.

ngyari na yan sa kapatid ko, ang ginawa ko lang ay contact support nila tapos halos 1 week bago nabalik yung pondo sa peso wallet ko kasi natagalan daw sa side ng security bank iverify kung may lumabas ba na pera or wala talaga

[meemiinii]

May mga naka experience na ba dito na nag cashout through Security Bank ATM and hindi nakuha yung money kasi wala ng pera yung ATM? Hassle kasi nareceive ko sa text na na receive na daw yung money pero hindi naman na dispense kasi wala naman ng pera yung ATM mismo. Hassle talaga.

ngyari na yan sa kapatid ko, ang ginawa ko lang ay contact support nila tapos halos 1 week bago nabalik yung pondo sa peso wallet ko kasi natagalan daw sa side ng security bank iverify kung may lumabas ba na pera or wala talaga

tama po c snub.. kontakin nyu lang po sila, tawagan or e chat. babalik din po ang pera nyu sa coinph account nyu. mag antay lang po siguro kayu ng mga 3 to 5 days from the day na kinontak nyu ang support.

[crwth]

May mga naka experience na ba dito na nag cashout through Security Bank ATM and hindi nakuha yung money kasi wala ng pera yung ATM? Hassle kasi nareceive ko sa text na na receive na daw yung money pero hindi naman na dispense kasi wala naman ng pera yung ATM mismo. Hassle talaga.

ngyari na yan sa kapatid ko, ang ginawa ko lang ay contact support nila tapos halos 1 week bago nabalik yung pondo sa peso wallet ko kasi natagalan daw sa side ng security bank iverify kung may lumabas ba na pera or wala talaga

tama po c snub.. kontakin nyu lang po sila, tawagan or e chat. babalik din po ang pera nyu sa coinph account nyu. mag antay lang po siguro kayu ng mga 3 to 5 days from the day na kinontak nyu ang support.

Ang hindi ko lang maintindihan is yung security bank kontakin or si coins.ph? Pero anyways, na tawagan ko naman na sa security bank, iveverify pa nila then update ko na lang kasi may binigay na reference number. On coins.ph, wala na silang sinabi after eh, nung nag chat ako wala ng update. Operations team na daw nila cocontact pero wala naman nag contact sakin after 5 days

[coinsph.Pem]

May mga naka experience na ba dito na nag cashout through Security Bank ATM and hindi nakuha yung money kasi wala ng pera yung ATM? Hassle kasi nareceive ko sa text na na receive na daw yung money pero hindi naman na dispense kasi wala naman ng pera yung ATM mismo. Hassle talaga.

ngyari na yan sa kapatid ko, ang ginawa ko lang ay contact support nila tapos halos 1 week bago nabalik yung pondo sa peso wallet ko kasi natagalan daw sa side ng security bank iverify kung may lumabas ba na pera or wala talaga

tama po c snub.. kontakin nyu lang po sila, tawagan or e chat. babalik din po ang pera nyu sa coinph account nyu. mag antay lang po siguro kayu ng mga 3 to 5 days from the day na kinontak nyu ang support.

Ang hindi ko lang maintindihan is yung security bank kontakin or si coins.ph? Pero anyways, na tawagan ko naman na sa security bank, iveverify pa nila then update ko na lang kasi may binigay na reference number. On coins.ph, wala na silang sinabi after eh, nung nag chat ako wala ng update. Operations team na daw nila cocontact pero wala naman nag contact sakin after 5 days

Hi po!

Maraming salamat po sa pagshare ng experience ninyo with the cardless ATM service. To clarify, ang Security Bank ang nagfafacilitate ng cash out option na ito. Kung magkaroon po kayo ng issue, please contact our team at help@coins.ph and provide all details of your transaction. We'll coordinate directly with Security Bank. Kailangan po namin ng final confirmation galing sa kanila tungkol sa status ng transaction ninyo before we can proceed taking further action. Kung ang issue po ay walang lumabas na pera from the ATM (katulad nang nangyari sa kapatid si Snub), please contact our team din po and it would be helpful na mag-file din sila ng complaint form sa ATM branch.

Pasensya po at nagkaroon kayo ng ganitong experience. Ipapaalam din po namin ang mga karanasan ninyo sa Security Bank to further improve this service. Kung may questions pa po sila, feel free to message our team & we'd be happy to help!

[LesterD]

May mga naka experience na ba dito na nag cashout through Security Bank ATM and hindi nakuha yung money kasi wala ng pera yung ATM? Hassle kasi nareceive ko sa text na na receive na daw yung money pero hindi naman na dispense kasi wala naman ng pera yung ATM mismo. Hassle talaga.

ngyari na yan sa kapatid ko, ang ginawa ko lang ay contact support nila tapos halos 1 week bago nabalik yung pondo sa peso wallet ko kasi natagalan daw sa side ng security bank iverify kung may lumabas ba na pera or wala talaga

tama po c snub.. kontakin nyu lang po sila, tawagan or e chat. babalik din po ang pera nyu sa coinph account nyu. mag antay lang po siguro kayu ng mga 3 to 5 days from the day na kinontak nyu ang support.

Ang hindi ko lang maintindihan is yung security bank kontakin or si coins.ph? Pero anyways, na tawagan ko naman na sa security bank, iveverify pa nila then update ko na lang kasi may binigay na reference number. On coins.ph, wala na silang sinabi after eh, nung nag chat ako wala ng update. Operations team na daw nila cocontact pero wala naman nag contact sakin after 5 days

may mga ganyan talagang issue na hindi agad naaayos, minsan mawawalan ka nalang ng pag asa at hindi gaganahan sa mga pangyayari, sinasabi na aasikasuhin daw ng support pero hindi naman talaga.

[abel1337]

May mga naka experience na ba dito na nag cashout through Security Bank ATM and hindi nakuha yung money kasi wala ng pera yung ATM? Hassle kasi nareceive ko sa text na na receive na daw yung money pero hindi naman na dispense kasi wala naman ng pera yung ATM mismo. Hassle talaga.

ngyari na yan sa kapatid ko, ang ginawa ko lang ay contact support nila tapos halos 1 week bago nabalik yung pondo sa peso wallet ko kasi natagalan daw sa side ng security bank iverify kung may lumabas ba na pera or wala talaga

tama po c snub.. kontakin nyu lang po sila, tawagan or e chat. babalik din po ang pera nyu sa coinph account nyu. mag antay lang po siguro kayu ng mga 3 to 5 days from the day na kinontak nyu ang support.

Ang hindi ko lang maintindihan is yung security bank kontakin or si coins.ph? Pero anyways, na tawagan ko naman na sa security bank, iveverify pa nila then update ko na lang kasi may binigay na reference number. On coins.ph, wala na silang sinabi after eh, nung nag chat ako wala ng update. Operations team na daw nila cocontact pero wala naman nag contact sakin after 5 days

may mga ganyan talagang issue na hindi agad naaayos, minsan mawawalan ka nalang ng pag asa at hindi gaganahan sa mga pangyayari, sinasabi na aasikasuhin daw ng support pero hindi naman talaga.

Na experience ko na yang issue na yan. Sa coins ph ako tumawag kasi responsibilidad nila yan. Sila ang tatawag sa security bank para maayos , 1 week din bago ko nakuha yung pera ko. TIP lang , para di ka isnobin nag coins ph tawagan mo at kulitin para asikasuhin agad yung pera nanawala sayo.

[crwth]

May mga naka experience na ba dito na nag cashout through Security Bank ATM and hindi nakuha yung money kasi wala ng pera yung ATM? Hassle kasi nareceive ko sa text na na receive na daw yung money pero hindi naman na dispense kasi wala naman ng pera yung ATM mismo. Hassle talaga.

ngyari na yan sa kapatid ko, ang ginawa ko lang ay contact support nila tapos halos 1 week bago nabalik yung pondo sa peso wallet ko kasi natagalan daw sa side ng security bank iverify kung may lumabas ba na pera or wala talaga

tama po c snub.. kontakin nyu lang po sila, tawagan or e chat. babalik din po ang pera nyu sa coinph account nyu. mag antay lang po siguro kayu ng mga 3 to 5 days from the day na kinontak nyu ang support.

Ang hindi ko lang maintindihan is yung security bank kontakin or si coins.ph? Pero anyways, na tawagan ko naman na sa security bank, iveverify pa nila then update ko na lang kasi may binigay na reference number. On coins.ph, wala na silang sinabi after eh, nung nag chat ako wala ng update. Operations team na daw nila cocontact pero wala naman nag contact sakin after 5 days

may mga ganyan talagang issue na hindi agad naaayos, minsan mawawalan ka nalang ng pag asa at hindi gaganahan sa mga pangyayari, sinasabi na aasikasuhin daw ng support pero hindi naman talaga.

Na experience ko na yang issue na yan. Sa coins ph ako tumawag kasi responsibilidad nila yan. Sila ang tatawag sa security bank para maayos , 1 week din bago ko nakuha yung pera ko. TIP lang , para di ka isnobin nag coins ph tawagan mo at kulitin para asikasuhin agad yung pera nanawala sayo.

Nakuha ko na yung pera ko ulit at naging maayos naman yung transaction. Nag sabi naman sila na sorry sa abala na nangyari kasi naintindihan naman nila yung sitwasyon. Tumawag din ako sa Security Bank mismo para ireport yung problem, after the next day naayos naman agad. Hindi ko lang alam kung si Security Bank ba nag initiate o si Coins.

[peacebewithyou]

ok lang ba kung di mo agad ma verify yung coin.ph? meron bang magiging problema kung hindi? salamat

[jhenfelipe]

ok lang ba kung di mo agad ma verify yung coin.ph? meron bang magiging problema kung hindi? salamat

Okay lang. Wala naman magiging problema kung hindi ka kaagad makakapag-pa ID and selfie verified as long as hindi mo pa gagamitin ang cash in at cash out option. Magagamit mo pa din ang mga services ng coins.ph at makakapag send and receive ka pa din ng BTC.

For more info visit: https://support.coins.ph/hc/en-us/articles/201305154-How-can-I-increase-my-daily-transaction-limits-?

[skybloom]

Hi everyone!

I am Niquie, a representative of Coins.ph, ready to help you with your concerns/inquiries/feedbacks regarding Coins and our services. This is going to be the official thread from now on. Some of you might have noticed that I changed my username from NiquieA to Niquie@Coins. NiquieA will no longer be available.

Thank you and looking forward to hearing from you all.

Hi Niquie, thank you for this great news. Sana matulungan mo kami sa mga future concerns. Sa ngayon, still exploring pa din sa mga available features ng coins.ph at kung san pa ito pwede magamit. Ive seen buying load is acceptable here. Napakaconvenient naman. Thank you for that. Hope to hear news from you for future updates sa website.

[LesterD]

ok lang ba kung di mo agad ma verify yung coin.ph? meron bang magiging problema kung hindi? salamat

wala namang problema yun, nasayo na yan kung kailan mo gusto iverify ang coins mo. pero un nga lang pag nagkalaman ung wallet mo hindi mo sya mailalabas, hindi ka makakapag cash out, pero pwede mo naman gamitin pang load.

[Theb]

Request / Suggestion

Good Day to both the management of Coins and to Fellow Users. I think it is time for Coins.Ph to increase there Cash-Out limits with the lower levels namely Level 1 and 2 for reasons such as.

1. The price of Bitcoin before is 2000$ and the daily Cash out limit for Level 2 users are 50,000 PHP
2. The price of Bitcoin right now is above 4100$ which is more than double, but still the Cash Out Limit is 50,000 PHP and an Annual Limit of 400,000 PHP

I think it is more than just to change or increase the limits because of the price of Bitcoin has now. It also helps people who is having a hard time getting that Level 3 verification process you have in your wallet. I hope that you listen to our request as it is just a simple one on making our lives better.

I hope that other users agree with me. God Bless.

Hi, it's Pem from Coins.ph!

Thank you for the feedback! We really appreciate that you took the time to share your ideas on how we can improve our account verification. The different levels try to balance ease of use for customers and security/compliance provisions. We'd be happy to review this, and if there would be any changes in our policies, we'll definitely update our users. Also, feel free to reach out to our team at help@coins.ph. We'd be happy to guide you through the level 3 verification process.

Thank You Ms. Pem for noticing my requeast and I do hope that the Coins.Ph management take action on my request as the limits for level 2 and below are not reasonable anymore duue to the high price of Bitcoin, I hope you understand on the part of the user of your wallet service. As it can both help us in many ways. Thank You Again. God Bless.

[abel1337]

Request / Suggestion

Good Day to both the management of Coins and to Fellow Users. I think it is time for Coins.Ph to increase there Cash-Out limits with the lower levels namely Level 1 and 2 for reasons such as.

1. The price of Bitcoin before is 2000$ and the daily Cash out limit for Level 2 users are 50,000 PHP
2. The price of Bitcoin right now is above 4100$ which is more than double, but still the Cash Out Limit is 50,000 PHP and an Annual Limit of 400,000 PHP

I think it is more than just to change or increase the limits because of the price of Bitcoin has now. It also helps people who is having a hard time getting that Level 3 verification process you have in your wallet. I hope that you listen to our request as it is just a simple one on making our lives better.

I hope that other users agree with me. God Bless.

Hi, it's Pem from Coins.ph!

Thank you for the feedback! We really appreciate that you took the time to share your ideas on how we can improve our account verification. The different levels try to balance ease of use for customers and security/compliance provisions. We'd be happy to review this, and if there would be any changes in our policies, we'll definitely update our users. Also, feel free to reach out to our team at help@coins.ph. We'd be happy to guide you through the level 3 verification process.

Thank You Ms. Pem for noticing my requeast and I do hope that the Coins.Ph management take action on my request as the limits for level 2 and below are not reasonable anymore duue to the high price of Bitcoin, I hope you understand on the part of the user of your wallet service. As it can both help us in many ways. Thank You Again. God Bless.

Agree mam pem , its time to add the cashout limits on accounts in coins.ph , We users are experiencing some trouble if there will be a large cashout. Nalilimit din ako per day minsan eh pag kelangan mag labas malaking pera , kaya kelangan ko mag hintay next day para maka cashout ulit. Pero all service feels nice to me. Support are good, I feel they are resposive in my questions about my inquiries. Good job coins.ph

[blockman]

ok lang ba kung di mo agad ma verify yung coin.ph? meron bang magiging problema kung hindi? salamat

Okay lang naman kung di mo iveverify agad yung coins.ph mo. Walang problema yun, kaya lang kasi vineverify para mas tumaas ang daily limit mo, cash in at cash out. Ang maganda lang kasi kapag verified ka mataas ang pwede mong i-cashout at ang maximum sa ngayon ay 400,000 pesos daily dati kasi 400,000 annually.

[agustina2]

~snip

Tama kasi once na completed na withdrawal sa Security Bank at iyong ang pinagbasehan ng coins.ph, eh talagang sasabihin nila na nakuha na ang pera. Dun naman sila magbabased since Security Bank ang may final output.

Nangyari sa akin for pero low amount lang. Nagwithdraw ako via EgiveCash success pero wala naman lumabas na pera. Kaya inulit ko tapos wala ng nangyari. Nagsend ako ng query sa coins.ph at sabi ko ifoforward ko rin iyong concern ko sa Security Bank. Bale ang kausap ko na is Security Bank at labas na si coins.ph. Ayun nakuha ko naman. Nasa database ng ATM machine kung nagdispense talaga ng pera o hindi at may timestamp naman doon. Basta marami tayo backup claims matratrace naman nila na error talaga.

Pano mo nakausap yung sa security bank?  Kasi sayang naman yung hindi withdraw na pera, obviously it's better to be refunded than just doing nothing

Dito Chief https://www.securitybank.com/contact-us/ . Wala pang 24 hours may response na yan pero hindi pa iyong solution sa problem a. May verification pa kasi yan. Puwede rin hotline kaya lang minsan sa inis ko baka iba masagot ko sa CS na walang malay. Mas mabilis kasi sa akin pag rumekta ka na sa kanila kasi malalaman naman nila kung valid ang EgiveCashout natin via coins.ph at kung talagang may problema sa ATM machine nila kasi minsan may mga scenario ng no money dispense.

May mga naka experience na ba dito na nag cashout through Security Bank ATM and hindi nakuha yung money kasi wala ng pera yung ATM? Hassle kasi nareceive ko sa text na na receive na daw yung money pero hindi naman na dispense kasi wala naman ng pera yung ATM mismo. Hassle talaga.

ngyari na yan sa kapatid ko, ang ginawa ko lang ay contact support nila tapos halos 1 week bago nabalik yung pondo sa peso wallet ko kasi natagalan daw sa side ng security bank iverify kung may lumabas ba na pera or wala talaga

See sa Security Bank pa rin ang final kasi nga sa kanila ang EgiveCash. Ngayon kung tamad naman ang tao na rumekta sa Security Bank e di no choice kundi magpatulong na lang sa coins.ph staffs.

[nikoluz123]

Meron parin naman po kayon customer support para matawagan regarding concerns or mamessage po diba?