Radically reduced my funds here since these issues started happening, but did not take all out. Have the same situation where my legacy account has turned to new, but I cannot get the full verification.
It says this as I'm a European so I'm not in their system:
![](https://ip.bitcointalk.org/?u=https%3A%2F%2Fi.imgur.com%2FEyuCXG0.png&t=663&c=NI5JMiimxxfeNQ)
When I go to enhanced verification it says I already did it:
![](https://ip.bitcointalk.org/?u=https%3A%2F%2Fi.imgur.com%2FUqUL68X.png&t=663&c=kzO_n6HklK3cog)
But actually:
![](https://ip.bitcointalk.org/?u=https%3A%2F%2Fi.imgur.com%2F9aJhY92.png&t=663&c=atAGK0qKVtlW0A)
As I'm in crypto for years now, I assume the worst and am happy most of my coins are safely stores off exchanges. This is really similar to Cryptsy behavior (have a fortune in Ripple there
![Sad](https://bitcointalk.org/Smileys/default/sad.gif)
) Anybody had any luck with contacting support?