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Author Topic: Primedice.com | Creators of Dicing 🎲 | 29 Billion Bets | 112+ BTC Jackpot!  (Read 1931505 times)
spixel
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January 08, 2017, 05:13:15 PM
 #25881

hello. I made a withdrawal 3 BTC but the transaction on blockchain not appeared as a means to balance disappeared. 1GFLJV7YnwqMx1tzN56LmiqW1U6439BzXE address. my username u:moka5555

Try making a support ticket. Then wait for at least 3 working days. If nothing happens PM MICRO about it and post it here.

The hot wallets are often drained as a result of people winning too much Grin There is nothing the admins can do about it. So best thing for you is to wait for few days and you will get the amount, sometimes even with a bonus amount.

If there's issues withdrawing 3btc god forbid what would happen when sin44/negan4/whateverotheralias he uses tries to withdraw. Never seen someone betting 10btc so carelessly and then not care at all when they lose 60btc. Wonder if its really a genuine player.
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spixel
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January 08, 2017, 05:16:44 PM
 #25882

a support not responding 2 days

Good luck.. keep us updated. 3btc should not be a 'delayed' withdraw for a site as big as primedice
just_Alice
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January 08, 2017, 07:34:37 PM
 #25883

increase faucet please  Wink Wink Wink
it dont' enough for me play game : Grin Grin Grin

haha, yeah, I think that way too from time to time. 150 sats is such a small amount, but that's what you get from their faucet now (except for the Happy Hours when they give you 10k to play). I have an advice for you though. Set the multiplier on 99x and make the max bet every time after claiming the faucet. If the luck will smile to you you'll have 0.00014700 which is even better than 10k on a HH. And btw it's possible, I tried it myself.
spixel
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January 08, 2017, 07:57:31 PM
Last edit: January 08, 2017, 08:10:42 PM by spixel
 #25884

The bet would have won if error hadn't occurred, 100% Bet's were verified differently back then

When I rolled the dice it didn't complete then just showed up a popup that simply said error. I couldn't do anything until I refreshed the page. Then I bet on <80 literally a few seconds later after I just got 3 reds in a row and of course there was a fourth and lost 1btc. Only after did I notice the 'error' caused my seeds to change upon refreshing the page.

It was just too suspicious, the timing of the error and then getting 4 <80 losses in a row right after when that's all I ever bet on.

Stunnas argument was if I won after the error, I wouldn't have given them the money back. - True, your 'error' not mine
And that they couldn't know what I would bet on, but literally my bets were as predictable as they could possibly be. I was betting 0 on <80 until I got 3 reds in a row then all in <80.

I'm posting this just to give my honest experience and opinions so please don't bash me.

Backstory - I started playing at primedice a few months ago, lots of fun and nice people in chat. Got to over 1btc last week, lost it all in single bet. Not primedices problem I said, fair bet fair loss. So I started playing again and was a hair away from 1btc until...
                                                                                                      

Now onto my opinions on what happened and how it was dealt with. First of all the support wasn't very good. Any replies I got were slow, crude one liners with a no care attitude until I basically begged for a decent response. I feel what happened is very unfair and here's the main reasons summed up

1. I can prove I'd have won the next 80% bet if the error didn't happen. I know what the server seed, client seed, secret were for that bet and it was a win. I was doing nothing except betting <80 waiting for a red streak. After hitting 3 reds in a row, I know I couldn't have helped myself from going all in (as I always do) but the chance to place this bet was stolen from me by an unfortunately timed error.

Server seed - 8e7d4946baa8d8ac94755          
Client seed - 7446901-0028
And the server secret - 03985af5a27fa30227205acbd7aaac29ab2180c6e0c24358e96b2e8f006c8c1026656338a9a8b6f 48fcc0452fe868e6afa2bc7e57dbb0c1d1cbfbeadb6627511
Roll = 21.44

2. Wasn't told my client seed had been changed. If I had been, I'd have cashed out. If I didn't cash out, my future bets would have been very different. Why does primedice think the client seed is so important that they allow you to customize it but not important enough to let you know if it was just changed by them? On Just Dice, your server and client seed are never touched unless you do it manually yourself.  They told me my bets after the error were fair because 'everything was laid out in front of me' but the fact my seed had been changed was not in front of me so I couldn't have possibly made a fair judgement on what to do after the error.

3. I still don't know why the error happened and despite mentioning it several times, I got no response about it. They didn't show any interest in finding out more about it either, instead just tell me how it had nothing to do with my loss. Because of its timing it's left me wondering why it happened when it did and makes me feel cheated.


I don't understand why they are so reluctant giving a refund in a situation like this (I mentioned the possibility of a 50% refund, still no interest). I was told its not the amount, but they don't like being taken advantage of. It's okay for you to be so cynical about my intentions, but not for me to think the error and resulting seed change was unfair. I thought you'd have been able to see from my amicable nature that I wasn't out to take advantage of you. You should want to keep your customers happy not force them away and make them feel like theres no other option but to make rants like this.  

I know a lot of you may disagree with me but its easy to think that from the sideline as it didn't affect you. Ask yourself this. If you were betting, got an error that stopped you placing a bet you know you would've won... continued and lost all your btc a few moments later on the same bet... THEN find out someone had been messing around with important settings behind your back that completely changed all your future rolls, what would you think? Fair loss? Doubt it. It may seem like I'm just trying to make excuses for my loss, but I lost more at primedice a few days before this happened, got over it and continued betting there. Now I feel like throwing up even thinking of depositing. I've no problems accepting a fair loss after the initial disappointment wears off, but this loss was massively influenced by other factors that shouldn't have happened and were completely out of my control.

Not only did I lose all my btc in an unfair manner, I also missed an opportunity to win more because of the error. Why not take responsibility for your sites flaws when they could have had dire consequences for a regular player, fix them, then you won't have to deal with these kind of so called excuses ever again. Otherwise I really don't think its appropriate to be telling someone in my situation that they lost fairly. No matter how much I try to convince myself it was fair, it just ain't happening...there's nothing worse than feeling cheated by a place you like so much Sad


Peace out primedicers.


2.5 years later, still think I was cheated.

Stunna says they couldn't know what I was going to bet but my bets were so so predictable it would have been easy to know what I was going to do. I was doing the same thing all the time.

Timing of the 'error' which forced me to refresh the page (changing my seeds) was too suspicious. No technical explanation of the 'error' given. Perfect net connection, nobody else reporting errors at that time. My opinion, someone was watching, interrupted when they knew I would do a winning bet then fed me seeds which would make me lose seconds later.

If it smells like shit, it's shit.

Agree with the part their support having careless attitude, experienced it myself. But, in their defense, they must be dealing with a lot of players/scammers on a daily basis.

Disagree with your logic that you should get a refund for a lost bet. In this case, after knowing the server seed and client seed, you could say that you have won the bet. But, in reality, there is no way you could guarantee 100% that you can win a bet even if it is a 99% bet.

 May be you should put an emphasis on that error that you've got and try to reproduce it instead of asking refund for a lost bet, they might give you a bounty reward if you point to an error on their system.

For all I know, Stunna is a reasonable guy from my recent experience with him. I examined their roll algorithm and can vouch for the provably fairness.
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January 08, 2017, 08:27:01 PM
 #25885

What about the giveaway? Cheesy

We still do not have 500 peeps and it takes a lot of checking.

Yeah seems legit.

What about the other with 0.01?
moka5555
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January 08, 2017, 09:03:26 PM
 #25886

Thanks for the withdrawal ! good luck !
spixel
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January 08, 2017, 09:09:16 PM
 #25887

Thanks for the withdrawal ! good luck !

They gave you the withdrawal after you just lost a good bit on primedice? Well that's nice of them. Cheesy
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January 08, 2017, 11:40:55 PM
 #25888

Thanks for the withdrawal ! good luck !

They gave you the withdrawal after you just lost a good bit on primedice? Well that's nice of them. Cheesy
No he just ran with the rest of the coins he deposited and the profits and with the initial hick ups he won 2.41 bitcoin if you did not notice.Either way good played and good luck moka555.


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spixel
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January 09, 2017, 12:25:31 AM
 #25889

Thanks for the withdrawal ! good luck !

They gave you the withdrawal after you just lost a good bit on primedice? Well that's nice of them. Cheesy
No he just ran with the rest of the coins he deposited and the profits and with the initial hick ups he won 2.41 bitcoin if you did not notice.Either way good played and good luck moka555.

Huh When he posted that message he was just after losing a good bit of btc
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January 09, 2017, 12:28:52 AM
 #25890

Thanks for the withdrawal ! good luck !

They gave you the withdrawal after you just lost a good bit on primedice? Well that's nice of them. Cheesy
No he just ran with the rest of the coins he deposited and the profits and with the initial hick ups he won 2.41 bitcoin if you did not notice.Either way good played and good luck moka555.

We credited his withdrawal as soon as it was possible. It was when he was around 6 btc in profit.

I also included a bonus of 0.1 btc for the inconvenience.  

spixel
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January 09, 2017, 12:33:29 AM
 #25891

Thanks for the withdrawal ! good luck !

They gave you the withdrawal after you just lost a good bit on primedice? Well that's nice of them. Cheesy
No he just ran with the rest of the coins he deposited and the profits and with the initial hick ups he won 2.41 bitcoin if you did not notice.Either way good played and good luck moka555.

We credited his withdrawal as soon as it was possible. It was when he was around 6 btc in profit.

I also included a bonus of 0.1 btc for the inconvenience.  

I'm sure that .1btc is very useful to him now after busting on 3 accounts
David19
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January 09, 2017, 07:14:28 AM
 #25892

Thanks for the withdrawal ! good luck !

They gave you the withdrawal after you just lost a good bit on primedice? Well that's nice of them. Cheesy
No he just ran with the rest of the coins he deposited and the profits and with the initial hick ups he won 2.41 bitcoin if you did not notice.Either way good played and good luck moka555.

We credited his withdrawal as soon as it was possible. It was when he was around 6 btc in profit.

I also included a bonus of 0.1 btc for the inconvenience.  

Are my support tickets and messages ever going to get a response?
adaseb
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January 09, 2017, 10:02:50 AM
 #25893

Thanks for the withdrawal ! good luck !

They gave you the withdrawal after you just lost a good bit on primedice? Well that's nice of them. Cheesy
No he just ran with the rest of the coins he deposited and the profits and with the initial hick ups he won 2.41 bitcoin if you did not notice.Either way good played and good luck moka555.

We credited his withdrawal as soon as it was possible. It was when he was around 6 btc in profit.

I also included a bonus of 0.1 btc for the inconvenience.  

Are my support tickets and messages ever going to get a response?

Their support should be a little faster now that the holidays are over. But in general sometimes the only way to get your ticket answered is to open up another ticket or complain in this thread until the mods notice and finally get it resolved.

They really need to hire extra staff. Just don't understand. One of the richest BTC on the web and they can't hire a few low level tech support guys to handle these issues.

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January 09, 2017, 10:22:02 AM
 #25894

Thanks for the withdrawal ! good luck !

They gave you the withdrawal after you just lost a good bit on primedice? Well that's nice of them. Cheesy
No he just ran with the rest of the coins he deposited and the profits and with the initial hick ups he won 2.41 bitcoin if you did not notice.Either way good played and good luck moka555.

We credited his withdrawal as soon as it was possible. It was when he was around 6 btc in profit.

I also included a bonus of 0.1 btc for the inconvenience.  

Are my support tickets and messages ever going to get a response?

Their support should be a little faster now that the holidays are over. But in general sometimes the only way to get your ticket answered is to open up another ticket or complain in this thread until the mods notice and finally get it resolved.

They really need to hire extra staff. Just don't understand. One of the richest BTC on the web and they can't hire a few low level tech support guys to handle these issues.

Complaining here is the best way to get things fixed or just talk to Micro when he is in the chat. I understand that they are busy with a new member of the support team. I don't know with how many people they are now but I am afraid it's just Micro. So if they gonna double the team  Grin is already should go better.

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10K..........






















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January 09, 2017, 10:46:26 AM
 #25895

Thanks for the withdrawal ! good luck !

They gave you the withdrawal after you just lost a good bit on primedice? Well that's nice of them. Cheesy
No he just ran with the rest of the coins he deposited and the profits and with the initial hick ups he won 2.41 bitcoin if you did not notice.Either way good played and good luck moka555.

We credited his withdrawal as soon as it was possible. It was when he was around 6 btc in profit.

I also included a bonus of 0.1 btc for the inconvenience.  

Are my support tickets and messages ever going to get a response?

Their support should be a little faster now that the holidays are over. But in general sometimes the only way to get your ticket answered is to open up another ticket or complain in this thread until the mods notice and finally get it resolved.

They really need to hire extra staff. Just don't understand. One of the richest BTC on the web and they can't hire a few low level tech support guys to handle these issues.

Why they should hire any support if they can manage it just with slow respond. With extra staff they need to pay some cost to them too and it is not that easy hire some staff with high loyalty to their site. So if they still can handle things here, i dont think that they really need one though. Unless there is something that they can't even handle it may be that is the time to get a new member

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January 09, 2017, 12:45:00 PM
 #25896

Thanks for the withdrawal ! good luck !

They gave you the withdrawal after you just lost a good bit on primedice? Well that's nice of them. Cheesy
No he just ran with the rest of the coins he deposited and the profits and with the initial hick ups he won 2.41 bitcoin if you did not notice.Either way good played and good luck moka555.

We credited his withdrawal as soon as it was possible. It was when he was around 6 btc in profit.

I also included a bonus of 0.1 btc for the inconvenience. 

Are my support tickets and messages ever going to get a response?

Their support should be a little faster now that the holidays are over. But in general sometimes the only way to get your ticket answered is to open up another ticket or complain in this thread until the mods notice and finally get it resolved.

They really need to hire extra staff. Just don't understand. One of the richest BTC on the web and they can't hire a few low level tech support guys to handle these issues.

Why they should hire any support if they can manage it just with slow respond. With extra staff they need to pay some cost to them too and it is not that easy hire some staff with high loyalty to their site. So if they still can handle things here, i dont think that they really need one though. Unless there is something that they can't even handle it may be that is the time to get a new member

We are actually working on getting 24/7 support ready. We already have people in training and everything should be ready very soon.

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January 09, 2017, 02:42:48 PM
 #25897

Thanks for the withdrawal ! good luck !

They gave you the withdrawal after you just lost a good bit on primedice? Well that's nice of them. Cheesy
No he just ran with the rest of the coins he deposited and the profits and with the initial hick ups he won 2.41 bitcoin if you did not notice.Either way good played and good luck moka555.

We credited his withdrawal as soon as it was possible. It was when he was around 6 btc in profit.

I also included a bonus of 0.1 btc for the inconvenience.  

Are my support tickets and messages ever going to get a response?

Their support should be a little faster now that the holidays are over. But in general sometimes the only way to get your ticket answered is to open up another ticket or complain in this thread until the mods notice and finally get it resolved.

They really need to hire extra staff. Just don't understand. One of the richest BTC on the web and they can't hire a few low level tech support guys to handle these issues.

Why they should hire any support if they can manage it just with slow respond. With extra staff they need to pay some cost to them too and it is not that easy hire some staff with high loyalty to their site. So if they still can handle things here, i dont think that they really need one though. Unless there is something that they can't even handle it may be that is the time to get a new member

We are actually working on getting 24/7 support ready. We already have people in training and everything should be ready very soon.

That's a great news for the PD community. I have always been a huge fan of PrimeDice and although I've never had any issues with support there I heard some people had, so it's really nice if the support will be active and responding 24/7. Good job, PD!

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jamyr
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Activity: 770
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January 09, 2017, 04:05:54 PM
 #25898

What are the qualifications to join your support team MICRO?


Are my support tickets and messages ever going to get a response?

I tried contacting support recently and was answered w/in 24 hrs. Guess your issue is much complicated than mine. I think right now, only Mladen/Micro is handling support tickets.


just a little more to go. . .
eaLiTy
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January 09, 2017, 11:29:35 PM
 #25899

Thanks for the withdrawal ! good luck !

They gave you the withdrawal after you just lost a good bit on primedice? Well that's nice of them. Cheesy
No he just ran with the rest of the coins he deposited and the profits and with the initial hick ups he won 2.41 bitcoin if you did not notice.Either way good played and good luck moka555.

We credited his withdrawal as soon as it was possible. It was when he was around 6 btc in profit.

I also included a bonus of 0.1 btc for the inconvenience.  

Are my support tickets and messages ever going to get a response?

Their support should be a little faster now that the holidays are over. But in general sometimes the only way to get your ticket answered is to open up another ticket or complain in this thread until the mods notice and finally get it resolved.

They really need to hire extra staff. Just don't understand. One of the richest BTC on the web and they can't hire a few low level tech support guys to handle these issues.
You might not get a faster reply but i am sure you will be getting faster action from them because i did have an issue with withdrawal and within a couple of minutes they settled the issue and more over they have added a new member to the support team which will make a difference.Micro and Edward will be keeping their eye on us most of the time so no worries  Cheesy

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craked5
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January 10, 2017, 12:17:52 AM
 #25900

Thanks for the withdrawal ! good luck !

They gave you the withdrawal after you just lost a good bit on primedice? Well that's nice of them. Cheesy
No he just ran with the rest of the coins he deposited and the profits and with the initial hick ups he won 2.41 bitcoin if you did not notice.Either way good played and good luck moka555.

We credited his withdrawal as soon as it was possible. It was when he was around 6 btc in profit.

I also included a bonus of 0.1 btc for the inconvenience.  

Are my support tickets and messages ever going to get a response?

Their support should be a little faster now that the holidays are over. But in general sometimes the only way to get your ticket answered is to open up another ticket or complain in this thread until the mods notice and finally get it resolved.

They really need to hire extra staff. Just don't understand. One of the richest BTC on the web and they can't hire a few low level tech support guys to handle these issues.

Why they should hire any support if they can manage it just with slow respond. With extra staff they need to pay some cost to them too and it is not that easy hire some staff with high loyalty to their site. So if they still can handle things here, i dont think that they really need one though. Unless there is something that they can't even handle it may be that is the time to get a new member

You know why? Because "with great powers come great responsibility"  Grin
They're the most famous dice site concerning btc
They're one of the most popular site in the forum... And they certainly are one of the most successful companies here.

Well people can be cool with having to wait or a middle quality service when it comes from a brand new site, small with only the creator behind.
But as the company grows your expectations grow too. They should have 24/7 support if they want to be sure to stay n°1 in dice site that's all.
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