MICRO
Legendary
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Activity: 2464
Merit: 1037
CEO @ Stake.com and Primedice.com
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February 13, 2017, 01:16:12 PM |
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Stunna need to treat their customer better, especially the high rollers on their site. Imagine a customer that deposit 31 Bitcoins into your site, that means the player really trust the dice site so much that he is willing to deposit so much money to play on the site, but holding the 4 bitcoins profit plus the player deposit amount for almost 1 week before releasing the funds, and the price of BTC have already dropped almost $100 usd.
And now the staff using the reason Stunna is away on holiday to avoid the paying of bonus to the customer is quite unacceptable.
Or maybe he was actually traveling. I had to turn this issue to Stunna and Edward because issues like this are beyond me and support.
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1150truck
Newbie
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Activity: 24
Merit: 0
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February 13, 2017, 01:53:06 PM |
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Stunna need to treat their customer better, especially the high rollers on their site. Imagine a customer that deposit 31 Bitcoins into your site, that means the player really trust the dice site so much that he is willing to deposit so much money to play on the site, but holding the 4 bitcoins profit plus the player deposit amount for almost 1 week before releasing the funds, and the price of BTC have already dropped almost $100 usd.
And now the staff using the reason Stunna is away on holiday to avoid the paying of bonus to the customer is quite unacceptable.
Or maybe he was actually traveling. I had to turn this issue to Stunna and Edward because issues like this are beyond me and support. So who is lying here? You told me that he returned from travelling on the 7th MICRO, remember that response to my support ticket 25521? Did stunna come back on the 7th or not? No matter what he was doing, travelling or not, stunna had plenty of time to log into bitcointalk and post in OTHER threads but not this one about a serious issue. And edward has been on skype every day and in his office in Melbourne. Also, MICRO, you were the one who promised the "huge bonus for the inconvenience" but as of now I have been scammed out of $2700 and received no bonus lol. Is that what you meant maybe? Since it is so hard to get ahold of stunna and/or edward, maybe they can relay a message through you why I was dicked around for almost a week and cheated out of money? Stunna was online again just a few hours ago and guess what? Still no response from him lol. Click his username and you can see it shows he was Last Active: Today at 03:11:02 AM
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barbarosa
Member
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Activity: 84
Merit: 10
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February 13, 2017, 02:04:14 PM |
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Or maybe he was actually traveling.
WHOT? he was active here on the forum! wtf man? i dont know whats going on behind the scenes about this issue (alot, it seems), but why would you so openly lie?
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Eremitos
Member
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Activity: 75
Merit: 10
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February 13, 2017, 02:14:17 PM |
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Site fucked up again. Error 522. No problem tho. I got used to incompetence.
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barbarosa
Member
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Activity: 84
Merit: 10
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February 13, 2017, 03:04:58 PM |
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eremitos i don't think its fair to say that,
in term of user interface there's no site that even nears PD. takes a little more maintenance i guess.
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valta4065
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February 13, 2017, 03:13:58 PM |
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Stunna need to treat their customer better, especially the high rollers on their site. Imagine a customer that deposit 31 Bitcoins into your site, that means the player really trust the dice site so much that he is willing to deposit so much money to play on the site, but holding the 4 bitcoins profit plus the player deposit amount for almost 1 week before releasing the funds, and the price of BTC have already dropped almost $100 usd.
And now the staff using the reason Stunna is away on holiday to avoid the paying of bonus to the customer is quite unacceptable.
Lol, It's unacceptable! The director is actually not working 24h/7d! How the hell is it supposed to work if the guy in charge takes... Hollidays!!!Stupid leftists again!!! And maybe the staff can't pay the bonus because that's like a fucking huge amount? BTC price variations is YOUR concern not theirs. When you want a refund from a company and you have to wait 30 days to you also ask for the USD/EURO variation compensation?
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Dank Frank
Sr. Member
Offline
Activity: 406
Merit: 250
Too Weird to Live. Too Rare to Die...
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February 13, 2017, 03:18:47 PM |
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Stunna need to treat their customer better, especially the high rollers on their site. Imagine a customer that deposit 31 Bitcoins into your site, that means the player really trust the dice site so much that he is willing to deposit so much money to play on the site, but holding the 4 bitcoins profit plus the player deposit amount for almost 1 week before releasing the funds, and the price of BTC have already dropped almost $100 usd.
And now the staff using the reason Stunna is away on holiday to avoid the paying of bonus to the customer is quite unacceptable.
Lol, It's unacceptable! The director is actually not working 24h/7d! How the hell is it supposed to work if the guy in charge takes... Hollidays!!!Stupid leftists again!!! And maybe the staff can't pay the bonus because that's like a fucking huge amount? BTC price variations is YOUR concern not theirs. When you want a refund from a company and you have to wait 30 days to you also ask for the USD/EURO variation compensation? He was back from vacation for days, he was active here on the forum even opened a thread for a giveaway and besides that must we all guess if it's save to deposit or not because he could maybe be on vacation or on a trip? There's always Edward his right hand who could had handled the situation. And the user was promised a huge bonus which should had been paid with the rest of his btc. Asking for the variation compensation is BS of course. Edit: At least they didn't asked for proof of residence and ID copies and stuff like they've done before.
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BoXXoB
Legendary
Offline
Activity: 2018
Merit: 1108
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February 13, 2017, 04:08:54 PM |
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Stunna need to treat their customer better, especially the high rollers on their site. Imagine a customer that deposit 31 Bitcoins into your site, that means the player really trust the dice site so much that he is willing to deposit so much money to play on the site, but holding the 4 bitcoins profit plus the player deposit amount for almost 1 week before releasing the funds, and the price of BTC have already dropped almost $100 usd.
And now the staff using the reason Stunna is away on holiday to avoid the paying of bonus to the customer is quite unacceptable.
Lol, It's unacceptable! The director is actually not working 24h/7d! How the hell is it supposed to work if the guy in charge takes... Hollidays!!!Stupid leftists again!!! And maybe the staff can't pay the bonus because that's like a fucking huge amount? BTC price variations is YOUR concern not theirs. When you want a refund from a company and you have to wait 30 days to you also ask for the USD/EURO variation compensation? He was back from vacation for days, he was active here on the forum even opened a thread for a giveaway and besides that must we all guess if it's save to deposit or not because he could maybe be on vacation or on a trip? There's always Edward his right hand who could had handled the situation. And the user was promised a huge bonus which should had been paid with the rest of his btc. Asking for the variation compensation is BS of course. Edit: At least they didn't asked for proof of residence and ID copies and stuff like they've done before. In a normal situation I believe asking for compensation would be out of question but if money is held without a proper explanation and without proper communication, I don't think it's out of question. Especially when a bonus was OFFERED by the site representative but never actually given.
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Dank Frank
Sr. Member
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Activity: 406
Merit: 250
Too Weird to Live. Too Rare to Die...
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February 13, 2017, 04:48:24 PM |
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~snip~
In a normal situation I believe asking for compensation would be out of question but if money is held without a proper explanation and without proper communication, I don't think it's out of question. Especially when a bonus was OFFERED by the site representative but never actually given.
He can say all he wants about a missed chance of selling, he used the currency BTC and got paid in the currency BTC that the price goes up and down is not pd's problem. And the bonus is to compensate for the days trouble and should be paid indeed.
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MICRO
Legendary
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Activity: 2464
Merit: 1037
CEO @ Stake.com and Primedice.com
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February 13, 2017, 05:44:17 PM |
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Or maybe he was actually traveling.
WHOT? he was active here on the forum! wtf man? i dont know whats going on behind the scenes about this issue (alot, it seems), but why would you so openly lie? I said "WAS" travelling . He is back and he replied to him as soon as he got back home. 150truck check your tutanota email, he had to reply to that since we do not have any of your other emails.
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1150truck
Newbie
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Activity: 24
Merit: 0
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February 13, 2017, 06:01:27 PM |
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Or maybe he was actually traveling.
WHOT? he was active here on the forum! wtf man? i dont know whats going on behind the scenes about this issue (alot, it seems), but why would you so openly lie? I said "WAS" travelling . He is back and he replied to him as soon as he got back home. 150truck check your tutanota email, he had to reply to that since we do not have any of your other emails. As I have already said, I have not received any form of communication from stunna. The only responses I received are from support staff and from "Mladen, Vladimir, and Caashia". No emails or communication from stunna.
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Barcode_
Staff
Hero Member
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Activity: 3150
Merit: 570
Join the world-leading crypto sportsbook NOW!
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February 13, 2017, 06:31:24 PM |
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Seems that someone was lying here, Primedice staff saying that Stunna have send an email to 1150truck but 1150truck said he didn't received any email from Stunna, this issue is getting kind of funny now. But Primedice did said in their thread that they will offer some sort of bonus compensation to the customer for the delaying of payment after the investigation and if everything was proven fair.
And now it seems there is no news anymore about this bonus compensation for the inconvenience caused to the customer because of the delay of withdrawal.
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Rune
Legendary
Offline
Activity: 1229
Merit: 1001
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February 13, 2017, 07:20:50 PM |
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crazy things happening
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StarBruck
Member
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Activity: 117
Merit: 10
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February 13, 2017, 07:43:39 PM |
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This is madness!
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joeyarg
Member
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Activity: 152
Merit: 10
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February 13, 2017, 07:59:29 PM |
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So, the guy finally has his money or withdraw is still delay? Hope he got his stuff soon, this is bad publicity to the site too.
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Dank Frank
Sr. Member
Offline
Activity: 406
Merit: 250
Too Weird to Live. Too Rare to Die...
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February 13, 2017, 08:14:02 PM |
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So, the guy finally has his money or withdraw is still delay? Hope he got his stuff soon, this is bad publicity to the site too.
He got his withdraw, now he's just complaining about the price difference at the time he withdrew and the price now in USD, and he still hasn't received the HUGE bonus which was promised.
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JanpriX
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February 13, 2017, 08:25:49 PM |
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So, the guy finally has his money or withdraw is still delay? Hope he got his stuff soon, this is bad publicity to the site too.
He got his withdraw, now he's just complaining about the price difference at the time he withdrew and the price now in USD, and he still hasn't received the HUGE bonus which was promised. After all those drama, will PD provide truck-kun with additional bonus for the lost money because it was held by the site for almost 1 week? PD should provide truck-kun some bonus for this to cover the lost value of BTC (in $) in the past days that his fund was being held.
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adaseb
Legendary
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Activity: 3878
Merit: 1733
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February 13, 2017, 09:21:01 PM |
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So, the guy finally has his money or withdraw is still delay? Hope he got his stuff soon, this is bad publicity to the site too.
He got his withdraw, now he's just complaining about the price difference at the time he withdrew and the price now in USD, and he still hasn't received the HUGE bonus which was promised. He is not going to get a bonus because the price of BTC fell. If the price of BTC went to $2000 BTC/USD because of the delay, would he send some of the money back then? No. People just use that as an excuse but I don't think he was actually going to withdraw into fiat that day. And like I said before. He could of easily hedged the money with Bitfinex or some other futures broker if he was really ready to sell.
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Dank Frank
Sr. Member
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Activity: 406
Merit: 250
Too Weird to Live. Too Rare to Die...
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February 13, 2017, 09:34:51 PM |
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So, the guy finally has his money or withdraw is still delay? Hope he got his stuff soon, this is bad publicity to the site too.
He got his withdraw, now he's just complaining about the price difference at the time he withdrew and the price now in USD, and he still hasn't received the HUGE bonus which was promised. He is not going to get a bonus because the price of BTC fell. If the price of BTC went to $2000 BTC/USD because of the delay, would he send some of the money back then? No. People just use that as an excuse but I don't think he was actually going to withdraw into fiat that day. And like I said before. He could of easily hedged the money with Bitfinex or some other futures broker if he was really ready to sell. I guess you quoted the wrong message, I agree with you on the price variation pd has nothing to do with that. BTC is a curency on itself. All I said is he was complaining. But he was promised a bonus for the wait by Micro, if we may believe stunna and Micro that will be sorted out now trough email.
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MICRO
Legendary
Offline
Activity: 2464
Merit: 1037
CEO @ Stake.com and Primedice.com
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February 13, 2017, 09:48:26 PM |
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So, the guy finally has his money or withdraw is still delay? Hope he got his stuff soon, this is bad publicity to the site too.
He got his withdraw, now he's just complaining about the price difference at the time he withdrew and the price now in USD, and he still hasn't received the HUGE bonus which was promised. He is not going to get a bonus because the price of BTC fell. If the price of BTC went to $2000 BTC/USD because of the delay, would he send some of the money back then? No. People just use that as an excuse but I don't think he was actually going to withdraw into fiat that day. And like I said before. He could of easily hedged the money with Bitfinex or some other futures broker if he was really ready to sell. I guess you quoted the wrong message, I agree with you on the price variation pd has nothing to do with that. BTC is a curency on itself. All I said is he was complaining. But he was promised a bonus for the wait by Micro, if we may believe stunna and Micro that will be sorted out now trough email. He was credited even though his account is connected with very shady stuff that pd discovered. So I do not think he is getting bonus. I can not give much info until and if Stunna or Edward decide to do so.
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