TechnoBit Eastern Europe, BG HEX16A 7 GH/s/Плaтки имoнтaж нa Aвaлoн чип

[marto74]

Dear, firends,
We shipped out today most of early December Hex16a2 (c) and Hex16b orders.
Unfortunately we were not able to shipout all of the December orders yet.
We'll continue shipping on 30-th of December , but most probably there still be some late December orders that will be left for shipping in the 1-st week of January.
Hex16A ( avalon gen1) We did send out part of the last batch orders. There are some orders that will be out in the 1-st week of January too.
Nanofuries We send some orders today  and due to some production delays , there are still orders that are late.
We are scheduling production in the first days of January
All customers with faulty units Just return them to sending addres and We'll send you replacement/repaired unit .
All DPD sendings can be tracked in our Local representative's page here http://www.speedy.bg/begin.php?page=web_Tracking&lang=en
Wishing you Happy new year.
Technobit team

[1714267102]

1714267102

[varunsin]

where do I track the status of my order??

Didn't received any email and there is a high probability that my order of 7 Hex16a boards is still pending.
 

[jammertr]

In regards to the message from Marto,  did anyone listed below received an email/pm, or has anyone had their order status updated at technobit.eu


jammertr for 6 Hex16A boards since 2013-09-20 - Status: as of 2013-12-21  still listed as Preparation in Progress
cybex  for 8x Hex16A boards since 2013-09-20
varunsin  for 7 Hex16A boards since 2013-09-30
GG9000  for .. HEX 16A board/boards - couldn't decide if you ordered 7 boards or just 1
eabedry for 11 HEX16A boards  status : shipped almost two months ago
cvaky  for 6 Hex16A boards Ordered: 2013-11-12
southerngentuk for 4 Hex16A boards since 2013-09-20
jdot007  KKCKPSKWR -- placed on 2013-10-23
pereiratech  BDXXSNUXY   and   WLIYJXNVI
adib - INBMPYJUJ -- placed on 2013-11-13  status : been told 2 weeks, been a month, just the boards for my DIY, no chip assembly...
volosator - KGIPXYYLX -- placed on 2013-11-03 - 97 chips for 6 boards were mailed on 2013-11-04 using priority international.

Dear, firends,
We shipped out today most of early December Hex16a2 (c) and Hex16b orders.
Unfortunately we were not able to shipout all of the December orders yet.
We'll continue shipping on 30-th of December , but most probably there still be some late December orders that will be left for shipping in the 1-st week of January.
Hex16A ( avalon gen1) We did send out part of the last batch orders. There are some orders that will be out in the 1-st week of January too.
Nanofuries We send some orders today  and due to some production delays , there are still orders that are late.
We are scheduling production in the first days of January
All customers with faulty units Just return them to sending addres and We'll send you replacement/repaired unit .
All DPD sendings can be tracked in our Local representative's page here http://www.speedy.bg/begin.php?page=web_Tracking&lang=en
Wishing you Happy new year.
Technobit team

[jdot007]

No word other than the thread update. This is ridiculous, it always the same with asic hardware orders
the world is promised up front but after the currency changes hands its delay after delay and  the customers
constantly needing to pry info from the manufacturing party. Marto I believe you guys have the best hardware
design for Avalon 1st gen chips but this technical achievement is totally offset but your inability to execute to
a schedule that you've set for yourselves. Not to forget the lackluster updates about the status of the build no matter
the problem. For example I'm sure I've received more email about new products released after my order than any
info actually pertaining to my order. Really,Wtf? And I hope that the shipping issues with speedy are sorted out
because late shipping on top of late completion of product would be totally unacceptable.

   

[southerngentuk]

Am sorry to say that I have wished to purchase other products on offer over the past few months however with an outstanding order I refuse to do so.
I had a lot of faith here and pointed at least 3 others to technobit to get chips mounted.

I hope other products aren't effected in this manner.

I shall not purchase any products here in the future that are not off the shelf. Sorry

[varunsin]

Am sorry to say that I have wished to purchase other products on offer over the past few months however with an outstanding order I refuse to do so.
I had a lot of faith here and pointed at least 3 others to technobit to get chips mounted.

I hope other products aren't effected in this manner.

I shall not purchase any products here in the future that are not off the shelf. Sorry

+1
I was planning to order 2 more Hex16a2 boards but seeing that the past orders have not been fulfilled yet forced me to change my mind.

[cvaky]

+1
I have wanted order HEX16b , but never will order . I am dissapointed from Marto. He said me that my boards will be ready one week after delivery my chips and I still dont have miners after 6 weeks.

[marto74]

I understand you frustration, but please do understand that all last hex16a (avalon1) orders were to be combined in 1 batch on PCB and PnP house.
It is not possible to be produced in batches of 2 or 7 or 15 pcs, or it is going to be too expensive.
On the side of customer support We have a lot to improve and We are going to.
Again We are sorry for the terrible customer service that We did or did not provide you.
We are thinking of some kind of present for all of you that will have orders shipped late.

We wish you Merry Christmas and happy new year

Martin

[volosator]

You promised the shipment within a month of the receipt of the chips.
You obliviously failed to deliver. How about compensation for the missed profit?

[adib]

"It is not possible to be produced in batches of 2 or 7 or 15 pcs, or it is going to be too expensive."

While this is true, why does it say  1099 Items in stock on your website ...this is what makes people think you actually have the boards, this is what made me think they are in stock.
And after all the delays ...this is obviously a lie.

I do agree with the profit compensation, although i charged back.

Happy new year...to you too.

[jdot007]

"It is not possible to be produced in batches of 2 or 7 or 15 pcs, or it is going to be too expensive."

While this is true, why does it say  1099 Items in stock on your website ...this is what makes people think you actually have the boards, this is what made me think they are in stock.
And after all the delays ...this is obviously a lie.

I do agree with the profit compensation, although i charged back.

Happy new year...to you too.

Additionally the site should have clearly stated that orders would be produced only once a certain number of orders
were received and have some sort of metric by which the customer could make an informed decision. I feel misled/lied to as well.
I'm curious by the way what is the minimum batch number that is/was needed?   

[southerngentuk]

I completely understand the logistics is a nightmare.

A simple cut-off point would be good for the future.
xxxx more boards required before assembly run would give customers an idea of where they stand,
or some indication of what batch there in with an estimate of when the batch will hit production.

Just food for thought,

Happy New Year

[dplusf]

When will my order arrive?

MLGYWAYRQ   2013-11-24

please respond marto.

[southerngentuk]

Marto, will the current patch for CGMiner work with 3.9 or will you be releasing a new patch shortly.

Also can we expect our order status on the website to be updated when are units ship, is it worth us checking it..

Regards

[volosator]

It's December 31st today. Have all HEX16A orders shipped yet?
I'd like to see my tracking #.

It was my first and my last time I dealt with you guys. You remind me of BFL, you have a vital product, it is better than other stuff on the market (at the time of announcement), yet you manage to screw your customers like that. The boards are pretty much worthless with that difficulty and power draw. Time is essential in this business, you should have known that by the time you started to offer assembly services.

I wish I had boards along with BOM and pnp file so I could assemble them all here. I work with local assembly house, they are fast and reliable, never let me down like you. No job is too small for them, 1 board or 5 or 17 or 1000, they do it all in a reasonable amount of time and very reasonable prices.

There will be a community BBB like site for bitcoin hardware manufacturers  and assembly houses at some point. I will make sure you be on that list, right next to BFL due to similar customer appreciation.

Happy new year!

[eabedry]

I understand you frustration, but please do understand that all last hex16a (avalon1) orders were to be combined in 1 batch on PCB and PnP house.
It is not possible to be produced in batches of 2 or 7 or 15 pcs, or it is going to be too expensive.
On the side of customer support We have a lot to improve and We are going to.
Again We are sorry for the terrible customer service that We did or did not provide you.
We are thinking of some kind of present for all of you that will have orders shipped late.

We wish you Merry Christmas and happy new year

Martin

How about those of us who have already had their orders manufactured?

I've been told a lot of things about fixing the shipping problem but as of yet I still don't have my boards. There have been too many broken promises.

(Order TXFEZVMAV)

[marto74]

It is a fact and I'll try to make it up to you personally first ting on 3-rd of January.
Happy New Year

[kimmeriets]

how about JKAHWLCBT?

[cvaky]

Please info  my order :  PYDXTAIRM

[pereiratech]

Hi!

Well after almost one month, you are "still waiting for a payment" that was already made, could you please tell me the actual status of my orders? Since no one had time during this last 3 weeks to give me an answer.


Please check this orders:

BDXXSNUXY
WLIYJXNVI