Scam report on Stake.com which made me miss out on 10-20k Worth of bonuses (1m Wagered, 94kUSD Lost)To Whom It May Concern,
I am writing to formally reiterate and escalate my complaint regarding the unjustified restriction of my account, unfair denial of bonuses, and mishandling of my appeals on Stake.com, under the username JayzFrost and registered email
nicolybarte1999@gmail.com.
Key Issues:
1. Improper Restriction with No Due Process
My account was abruptly placed in withdrawal-only mode on August 26, 2022, following a single emotional message made under distress and immediately walked back. Despite my prompt apology and clarification, Stake disabled my access entirely and never allowed a proper appeal. There was no transparent process, no fair hearing, and no formal communication to resolve the misunderstanding.
I tried multiple times to regain access and explain myself between 2022 and 2023, but Stake ignored these efforts. My account was only reinstated after more than a year — but by then, all my VIP bonuses had long expired. This timing strongly suggests a deliberate setup to block my access just long enough for my bonuses to expire, then re-enable the account once Stake no longer had to fulfill those obligations.
2. Proof That Restriction Was Not for "Protection"
After the restriction, I created a second account (August 22, 2022) using the same credentials and verified documents. I wagered over $1 million USD and received weekly and monthly bonuses for months.
Stake only restricted that second account after I voluntarily disclosed it — not because they detected any risk or breach. Even more telling, I later created a third account (NicoHugo2024) which was allowed to remain fully active until just today, only being placed into withdrawal-only mode after I mentioned it to support.
If Stake truly believed I was at risk, why did they:
Allow multiple accounts using the same KYC, email domains, and crypto wallets?
Grant ongoing bonuses and enable gambling across those accounts?
Only take action after I disclosed the accounts myself?
The existence and long-term activity of my second and third accounts proves your restriction was never about protecting me. It was about obstructing bonus payouts on the main account while continuing to profit off my wagering activity.
3. Breach of Terms and Irresponsible Enforcement
Stake is now citing Section 4.9 of the Terms of Service (no multiple accounts) to dismiss my complaint. Yet:
I would never have needed to create a second account if my first one was not unfairly locked.
Stake accepted my KYC repeatedly, never flagged the duplication, and allowed large wagering volumes.
Their enforcement is inconsistent: the second account was restricted only after disclosure, and the third one was live until this very day.
If your system was able to verify my identity, how did these accounts go unnoticed unless it served Stake’s interest to allow them?
4. Wrongful Bonus Denial
Bonuses I earned prior to restriction (weekly/monthly for Aug–Oct 2022) were based on:
My VIP level
Wagered volume
Historical rewards received (e.g., weekly bonuses exceeding $4,900 USD)
Stake falsely claims these bonuses were expired or void due to self-exclusion. Yet:
I never submitted any formal self-exclusion request
You restricted my account, not me
Your terms state bonuses are not revoked retroactively for actions the player did not initiate
Additionally, after a year of restriction, I regained access but received weekly bonuses worth less than $1 USD, despite maintaining VIP status. This is both punitive and insulting.
5. Failure to Address My Appeal Properly
Stake ignored my follow-ups for over a year, then sent dismissive, template responses when I finally reached support. My detailed replies — providing timeline breakdowns, legal references, and proof of inconsistency — were brushed aside.
When asked for clarification, your staff repeated phrases like:
“The bonuses have long expired”
This evades the issue: they expired because you blocked my access, not due to inactivity or any breach on my part.
6. Ongoing Regulatory and Legal Action
I have submitted formal complaints to:
Curaçao Gaming Control Board
Casinomeister (PAB)
ThePOGG.com
FairPlayBureau.com
GamblingGrumbles.com
Other watchdogs and forums
I am actively reaching out to:
Better Business Bureaus
Legal directories (including for gambling/consumer law internationally)
Crypto Gambling Foundation
MediumRare N.V. directly
I have preserved hundreds of pages of chat logs and email conversations as evidence. I am also being assisted by my fiancé, a certified lawyer, and we are preparing additional legal filings.
Resolution Demanded:
Compensation for missed bonuses (Aug–Sept 2022) based on VIP records: estimated $10,000–$20,000 USD
Written acknowledgement of mishandled restriction, inconsistent enforcement, and improper bonus denial
Clear explanation and updated policy for how “self-exclusion” and “restrictions” are applied
This is not just about one player being mistreated. This is about a broader pattern of corporate irresponsibility, discriminatory enforcement, and selective denial of funds rightfully owed. I will continue to advocate for transparency and fairness, both publicly and through every formal avenue, until this matter is resolved.
Final Remarks for stake. I gave them every opportunity to resolve this privately. But the more you avoid accountability, the stronger the public and regulatory case becomes.
I have been monitoring stake closely for over three years, collecting detailed proof of these inconsistencies. Perhaps it is fate that my fiancé is now almost a licensed attorney, together, we will pursue this matter until full justice is served.
Sincerely,
Kim
nicolybarte1999@gmail.comStake Username: JayzFrost
