Bitinstant removed cash deposit option USA

[PuertoLibre]

Day 3...still nothing.

BitInstant you may as well give everyone their transaction without fees to make up for these (repeating) issues.

 

[URSAY]

We are currently processing back logged orders. 

For many of you who have not received your orders still it may be due to customer error.  We will be contacting users with these types of issues and asking for valid account #s or btc addresses so we can continue to process your order.

[PuertoLibre]

We are currently processing back logged orders.  

For many of you who have not received your orders still it may be due to customer error.  We will be contacting users with these types of issues and asking for valid account #s or btc addresses so we can continue to process your order.

I am curious as to the extent of the backlog.

Without really saying much (in terms of USD or BTC) how many orders are in the backlog?

10? 20? 200?

[chanberg]

After 3 days, i finally get a notice saying

Thank you for using BitInstant!

This email is to notify you that while received your payment successfully, we have encountered an error while trying to process your transaction at Jun 11 2013 20:51:45, meaning your order has currently failed.

Transaction ID: 2566d9e4-ac6d-4a12-8234-6dd75fbf15b4

Gee, thanks.. Didn't notice... But seriously it took 3 days for you guys to send a confirmation email saying its not working? An email out the first hour would've been nice, and an updated email every 24 hours is not so farfetched is it?

I better not get any fees associated with this transaction, because 3 days? Maybe 4? since i have not even received anything..

Hoping for the best

Danny

[URSAY]

We are currently processing back logged orders.  

For many of you who have not received your orders still it may be due to customer error.  We will be contacting users with these types of issues and asking for valid account #s or btc addresses so we can continue to process your order.

I am curious as to the extent of the backlog.

Without really saying much (in terms of USD or BTC) how many orders are in the backlog?

10? 20? 200?

This has been discussed by Gareth already...

https://bitcointalk.org/index.php?topic=128314.7400

[Dapper]

Are new transactions still being taken?   I'm still getting the 'having problems with our partners' message.   I'm trying to process this as a guest.   Just want to make sure that it's a site issue and not that I'm entering something incorrectly.   

 

[URSAY]

Are new transactions still being taken?   I'm still getting the 'having problems with our partners' message.   I'm trying to process this as a guest.   Just want to make sure that it's a site issue and not that I'm entering something incorrectly.   

 

Most orders are processing normally.

The problems with partner error is an issue that the dev team is looking into.

[cryptoanarchist]

This is all pretty standard for bitinstant - has been for a couple years now.

If you're still using them, you're either a total noob or very stupid. Either way, STOP USING THEM!!!

[Crypto0]

Two weeks later same sh1t: We are experiencing problems with one of our partners, please try again later.

[chanberg]

Day 6.  Nothing.

Bitinstant you suck ass!

Danny

[ImJello]

 I'm tired of seeing all these impatient posts complaining, if you don't like the service don't use it. It's rather simple. I don't think it's fair to rage at the people trying to help, it isn't necessarily their fault. Especially when a majority of the time it's on the user. I guess it shows the maturity/age level of the average person using bitinstant.

This is all pretty standard for bitinstant - has been for a couple years now.

If you're still using them, you're either a total noob or very stupid. Either way, STOP USING THEM!!!

Wow generalizing everyone, what an intelligent way to look at things. Bitinstant is a great alternative to other exchanges. Not many/any? services have your coins in your wallet within an hour.  Most errors seem to be personal mistakes, i've personally never had a problem with bitinstant since they first started up, call it luck i guess. Although I’ve used them more than a few times. It's obviously not the best/cheapest way to get coins but it's fast and reliable for most people.




It would be nice to get an update on the "We are experiencing problems with one of our partners, please try again later." error, i've tried using Firefox,chrome, and IE. It apparently works for some people...

[URSAY]

I'm tired of seeing all these impatient posts complaining, if you don't like the service don't use it. It's rather simple. I don't think it's fair to rage at the people trying to help, it isn't necessarily their fault. Especially when a majority of the time it's on the user. I guess it shows the maturity/age level of the average person using bitinstant.

This is all pretty standard for bitinstant - has been for a couple years now.

If you're still using them, you're either a total noob or very stupid. Either way, STOP USING THEM!!!

Wow generalizing everyone, what an intelligent way to look at things. Bitinstant is a great alternative to other exchanges. Not many/any? services have your coins in your wallet within an hour.  Most errors seem to be personal mistakes, i've personally never had a problem with bitinstant since they first started up, call it luck i guess. Although I’ve used them more than a few times. It's obviously not the best/cheapest way to get coins but it's fast and reliable for most people.




It would be nice to get an update on the "We are experiencing problems with one of our partners, please try again later." error, i've tried using Firefox,chrome, and IE. It apparently works for some people...

The dev team is working hard to correct issues regarding identity and general access.  I'm sorry we have been unable to give any meaningful response to these sorts of issues but we are well aware of them and we're working furiously to fix these problems.

[PuertoLibre]

This is all pretty standard for bitinstant - has been for a couple years now.

If you're still using them, you're either a total noob or very stupid. Either way, STOP USING THEM!!!

Indeed.

Excuse me for being a noob and failing to see this. I humbly apologize for being their customer.

[PuertoLibre]

Day 6.  Nothing.

Bitinstant you suck ass!

Danny

Sigh, Day 6 maybe 7....

I finally asked for a refund and am ignored by customer service for over 2 days.

[chanberg]

Day 6.  Nothing.

Bitinstant you suck ass!

Danny

Sigh, Day 6 maybe 7....

I finally asked for a refund and am ignored by customer service for over 2 days.

Probably going to do the same. How does th refund process work? You go into a location and they give you cash back?

Danny

[Bogdan]

It seems that the USA govt is slowly squeezing and tightening the noose on Bitcoin.

They are just doing it for themselves while the rest of the world goes on like normal.

[The 4ner]

I just tried re-verifying my ID on the new BitInstant site and was again denied access. I wasn't able to verify it a week ago because they were having problems verifying it despite the fact that I was answering all questions correct.

I was told to retry again in a week. A week has now gone by I tried again and now I'm told to retry later -.-

[Dapper]

Is the cash deposit option gone again?

[filharvey]

I was finally able to verify my identity. Cash Locations was available, but I could not send to my mtgox account. There was no bitcoin option :-(

[The 4ner]

Because MT.Gox shut down all USD transactions recently. They stated it was going to freeze any transaction dealing in USD for two weeks.