PuertoLibre
Legendary
 Offline
Activity: 1834
Merit: 1003
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June 14, 2013, 06:23:21 PM |
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Day 3...still nothing.
BitInstant you may as well give everyone their transaction without fees to make up for these (repeating) issues.
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Bitcoin mining is now a specialized and very risky industry, just like gold mining. Amateur miners are unlikely to make much money, and may even lose money. Bitcoin is much more than just mining, though!
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URSAY
Legendary
Offline
Activity: 1946
Merit: 1000
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June 14, 2013, 06:26:29 PM |
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We are currently processing back logged orders.
For many of you who have not received your orders still it may be due to customer error. We will be contacting users with these types of issues and asking for valid account #s or btc addresses so we can continue to process your order.
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PuertoLibre
Legendary
Offline
Activity: 1834
Merit: 1003
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June 14, 2013, 06:31:01 PM |
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We are currently processing back logged orders.
For many of you who have not received your orders still it may be due to customer error. We will be contacting users with these types of issues and asking for valid account #s or btc addresses so we can continue to process your order.
I am curious as to the extent of the backlog. Without really saying much (in terms of USD or BTC) how many orders are in the backlog? 10? 20? 200? |
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chanberg
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June 14, 2013, 06:41:26 PM |
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After 3 days, i finally get a notice saying
Thank you for using BitInstant!
This email is to notify you that while received your payment successfully, we have encountered an error while trying to process your transaction at Jun 11 2013 20:51:45, meaning your order has currently failed.
Transaction ID: 2566d9e4-ac6d-4a12-8234-6dd75fbf15b4
Gee, thanks.. Didn't notice... But seriously it took 3 days for you guys to send a confirmation email saying its not working? An email out the first hour would've been nice, and an updated email every 24 hours is not so farfetched is it?
I better not get any fees associated with this transaction, because 3 days? Maybe 4? since i have not even received anything..
Hoping for the best
Danny
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URSAY
Legendary
Offline
Activity: 1946
Merit: 1000
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June 14, 2013, 06:45:47 PM |
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We are currently processing back logged orders.
For many of you who have not received your orders still it may be due to customer error. We will be contacting users with these types of issues and asking for valid account #s or btc addresses so we can continue to process your order.
I am curious as to the extent of the backlog. Without really saying much (in terms of USD or BTC) how many orders are in the backlog? 10? 20? 200? This has been discussed by Gareth already... https://bitcointalk.org/index.php?topic=128314.7400 |
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Dapper
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June 15, 2013, 10:51:12 AM |
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Are new transactions still being taken? I'm still getting the 'having problems with our partners' message. I'm trying to process this as a guest. Just want to make sure that it's a site issue and not that I'm entering something incorrectly.  |
sent from my X6
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URSAY
Legendary
Offline
Activity: 1946
Merit: 1000
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June 15, 2013, 02:23:09 PM |
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Are new transactions still being taken? I'm still getting the 'having problems with our partners' message. I'm trying to process this as a guest. Just want to make sure that it's a site issue and not that I'm entering something incorrectly. Most orders are processing normally. The problems with partner error is an issue that the dev team is looking into. |
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cryptoanarchist
Legendary
Offline
Activity: 1120
Merit: 1003
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June 17, 2013, 03:58:32 AM |
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This is all pretty standard for bitinstant - has been for a couple years now.
If you're still using them, you're either a total noob or very stupid. Either way, STOP USING THEM!!!
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I'm grumpy!!
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Crypto0 (OP)
Newbie
Offline
Activity: 53
Merit: 0
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June 17, 2013, 01:56:40 PM |
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Two weeks later same sh1t: We are experiencing problems with one of our partners, please try again later.
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chanberg
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June 17, 2013, 06:36:37 PM |
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Day 6. Nothing.
Bitinstant you suck ass!
Danny
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ImJello
Newbie
Offline
Activity: 15
Merit: 0
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June 17, 2013, 07:25:51 PM |
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I'm tired of seeing all these impatient posts complaining, if you don't like the service don't use it. It's rather simple. I don't think it's fair to rage at the people trying to help, it isn't necessarily their fault. Especially when a majority of the time it's on the user. I guess it shows the maturity/age level of the average person using bitinstant. This is all pretty standard for bitinstant - has been for a couple years now.
If you're still using them, you're either a total noob or very stupid. Either way, STOP USING THEM!!!
Wow generalizing everyone, what an intelligent way to look at things. Bitinstant is a great alternative to other exchanges. Not many/any? services have your coins in your wallet within an hour. Most errors seem to be personal mistakes, i've personally never had a problem with bitinstant since they first started up, call it luck i guess. Although I’ve used them more than a few times. It's obviously not the best/cheapest way to get coins but it's fast and reliable for most people. It would be nice to get an update on the "We are experiencing problems with one of our partners, please try again later." error, i've tried using Firefox,chrome, and IE. It apparently works for some people...  |
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URSAY
Legendary
Offline
Activity: 1946
Merit: 1000
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June 17, 2013, 07:38:39 PM |
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I'm tired of seeing all these impatient posts complaining, if you don't like the service don't use it. It's rather simple. I don't think it's fair to rage at the people trying to help, it isn't necessarily their fault. Especially when a majority of the time it's on the user. I guess it shows the maturity/age level of the average person using bitinstant. This is all pretty standard for bitinstant - has been for a couple years now.
If you're still using them, you're either a total noob or very stupid. Either way, STOP USING THEM!!!
Wow generalizing everyone, what an intelligent way to look at things. Bitinstant is a great alternative to other exchanges. Not many/any? services have your coins in your wallet within an hour. Most errors seem to be personal mistakes, i've personally never had a problem with bitinstant since they first started up, call it luck i guess. Although I’ve used them more than a few times. It's obviously not the best/cheapest way to get coins but it's fast and reliable for most people. It would be nice to get an update on the "We are experiencing problems with one of our partners, please try again later." error, i've tried using Firefox,chrome, and IE. It apparently works for some people... The dev team is working hard to correct issues regarding identity and general access. I'm sorry we have been unable to give any meaningful response to these sorts of issues but we are well aware of them and we're working furiously to fix these problems. |
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PuertoLibre
Legendary
Offline
Activity: 1834
Merit: 1003
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June 18, 2013, 12:40:19 AM |
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This is all pretty standard for bitinstant - has been for a couple years now.
If you're still using them, you're either a total noob or very stupid. Either way, STOP USING THEM!!!
Indeed. Excuse me for being a noob and failing to see this. I humbly apologize for being their customer. |
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PuertoLibre
Legendary
Offline
Activity: 1834
Merit: 1003
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June 18, 2013, 12:43:40 AM |
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Day 6. Nothing.
Bitinstant you suck ass!
Danny
Sigh, Day 6 maybe 7.... I finally asked for a refund and am ignored by customer service for over 2 days. |
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chanberg
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June 18, 2013, 04:34:01 AM |
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Day 6. Nothing.
Bitinstant you suck ass!
Danny
Sigh, Day 6 maybe 7.... I finally asked for a refund and am ignored by customer service for over 2 days. Probably going to do the same. How does th refund process work? You go into a location and they give you cash back? Danny |
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Bogdan
Newbie
Offline
Activity: 14
Merit: 0
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June 18, 2013, 06:38:40 AM |
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It seems that the USA govt is slowly squeezing and tightening the noose on Bitcoin.  They are just doing it for themselves while the rest of the world goes on like normal. |
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The 4ner
aka newbitcoinqtuser
Hero Member
Offline
Activity: 602
Merit: 500
R.I.P Silk Road 1.0
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June 18, 2013, 04:20:59 PM |
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I just tried re-verifying my ID on the new BitInstant site and was again denied access. I wasn't able to verify it a week ago because they were having problems verifying it despite the fact that I was answering all questions correct.
I was told to retry again in a week. A week has now gone by I tried again and now I'm told to retry later -.-
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Dapper
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June 20, 2013, 07:14:27 AM |
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Is the cash deposit option gone again?
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sent from my X6
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filharvey
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June 20, 2013, 12:56:01 PM |
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I was finally able to verify my identity. Cash Locations was available, but I could not send to my mtgox account. There was no bitcoin option :-(
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The 4ner
aka newbitcoinqtuser
Hero Member
Offline
Activity: 602
Merit: 500
R.I.P Silk Road 1.0
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June 22, 2013, 06:58:18 AM |
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Because MT.Gox shut down all USD transactions recently. They stated it was going to freeze any transaction dealing in USD for two weeks.
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