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Author Topic: [OFFICIAL]Bitfinex.com first Bitcoin P2P lending platform for leverage trading  (Read 723633 times)
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webtimmi
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January 04, 2018, 02:12:14 PM
 #6801

I created a support ticket on December 27th in order to disable 2FA...
Created another one yesterday, still no answers  Undecided


Such an impression that they do not care about their customers. The support service does not answer at all. I have the same problem
FractalUniverse
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January 04, 2018, 07:23:36 PM
 #6802

I created a support ticket on December 27th in order to disable 2FA...
Created another one yesterday, still no answers  Undecided


The support service does not answer at all. I have the same problem
nonsense, I got reply in 13 hours, in mid december
FractalUniverse
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January 05, 2018, 06:10:32 AM
 #6803

selling account?  Cheesy ugh

Wait for few days, registrations should be enabled this month (likely within 10 days,according to earlier announcement)
Samarkand
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January 05, 2018, 10:28:42 AM
 #6804

Please sell me an account of bittrex. Unable to register to Bittrex

You should post this in another thread, this is the thread for Bitfinex not for Bittrex.

All these exchanges are having problems with the huge surge in user numbers. Especially
the US-based exchanges now also have to verify the identity of all customers, which increases
the workload for the staff even further.

bucciarati
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January 08, 2018, 10:10:09 AM
 #6805

I created a support ticket on December 27th in order to disable 2FA...
Created another one yesterday, still no answers  Undecided



same situation here ... my phone have had hardware failure and i wasn't aware that google does not backup codes on auth app... (they beckaup everything for you but not what can be considered "essential", i have no words..) so i wrote an email on 30 december and first they answer me asking for docs upload and so on.. at first i was calm but now.. c'mon i have lernt the lesson (the hard way) but i need to access to my account!
anybody can help here?


TheQuin
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January 08, 2018, 10:15:19 AM
 #6806

anybody can help here?

Bitfinex doesn't have a representative on this forum anymore, you can try r/BitcoinMarkets but I wouldn't hold out much hope of it being resolved quickly.
This is an issue currently affecting all crypto exchanges. They simply don't have enough staff to deal with the current upsurge in demand.

https://cointelegraph.com/news/exponential-growth-cryptocurrency-exchanges-are-adding-100000-users-per-day


freebitcoin.TO WIN A  LAMBORGHINI!..

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bucciarati
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January 08, 2018, 10:56:54 AM
 #6807

anybody can help here?

Bitfinex doesn't have a representative on this forum anymore, you can try r/BitcoinMarkets but I wouldn't hold out much hope of it being resolved quickly.
This is an issue currently affecting all crypto exchanges. They simply don't have enough staff to deal with the current upsurge in demand.

https://cointelegraph.com/news/exponential-growth-cryptocurrency-exchanges-are-adding-100000-users-per-day



yes i know they are inundated with requests.. since i have lost access to my old phone bitfinex wasn't the only exchange were i get this problem so i am testing support from quite a few

actually only one that resolved my problem was kraken, binance replied several times but not resolved yet like bitfinex and kucoin

i hope it is only a matter of time ..

Dunkelheit667
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January 08, 2018, 01:26:46 PM
 #6808

same situation here ... my phone have had hardware failure and i wasn't aware that google does not backup codes on auth app...
...
anybody can help here?
Not really, but... As far as I remember there is a hint on some exchanges, you should backup the QR-code they show you during 2FA-setup. Maybe you have a backup somewhere and just don't remember?

"And the machine keeps pushing time through the cogs, like paste into strings into paste again, and only the machine keeps using time to make time to make time.
And when the machine stops, time is an illusion that we created free will.
" - an unnamed Hybrid
NoOneLt
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January 08, 2018, 01:58:42 PM
 #6809

In theory is it possible to recover BTC sent to Bitfinex BCH wallet?

I know there is recovery options with own wallets, i believe Bitfinex should also have generated wallet seed somewhere

I have tx and all related information.

So does Bitfinex support could help me? While 0.25 BTC i lost is pretty significant for me. I contacted them but still no response.

Thanks in advance.
bucciarati
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January 08, 2018, 02:09:27 PM
 #6810

same situation here ... my phone have had hardware failure and i wasn't aware that google does not backup codes on auth app...
...
anybody can help here?
Not really, but... As far as I remember there is a hint on some exchanges, you should backup the QR-code they show you during 2FA-setup. Maybe you have a backup somewhere and just don't remember?

thank you for advice but unfortunately i did not back up codes.. a lesson lernt..
i posted also on reddit and found that a lot of other users have experienced the same situation, in most cases it is only a matter of time because they are literally inundated by this type of requests

Dunkelheit667
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January 08, 2018, 04:08:43 PM
 #6811

In theory is it possible to recover BTC sent to Bitfinex BCH wallet?

I know there is recovery options with own wallets, i believe Bitfinex should also have generated wallet seed somewhere

I have tx and all related information.

So does Bitfinex support could help me? ...
You're spot on. In fact Bitfinex support is the only place to go. Bitfinex will have the private key for your BCH deposit address and can 'recover' your BTC by importing the same private key into their BTC wallet. This will involve various 'support levels' (the person answering emails will not have access to any private key) and manual work + busy times at the moment for support staff in cryptoland = it will take some time, but there is hope.

Not sure about Bitfinex... but some exchanges ask for a 'recovery fee' as there is some work involved. Let us know if they ask for something like this, would be interesting.

i posted also on reddit and found that a lot of other users have experienced the same situation, in most cases it is only a matter of time because they are literally inundated by this type of requests
Guess it's a opportunity to take a break from cryptoland until the support is catching up. Undecided Crossing my fingers they will reset your 2FA soon!

"And the machine keeps pushing time through the cogs, like paste into strings into paste again, and only the machine keeps using time to make time to make time.
And when the machine stops, time is an illusion that we created free will.
" - an unnamed Hybrid
zakuti
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January 09, 2018, 07:12:19 AM
 #6812

hello


we have deposited balance via btc
our transaction have more than 1000 confirmation but in bitfinex deposit page here status is unconfirmed

first when we send money on bitfinex was 15 december 2017
first confirmation of transaction get 31 december, now have more than 1000 confirmation

transaction information
https://blockchain.info/tx/9b600072242c943bf0ab20ebff65d7dfa7fec9998fc0c70310ebef41de17133b
bitfinex deposite address is : 1DzbrJsrFy2hTs2gFeQWwtswazjKHmHGwn

after it will get confirmation The following happened
https://blockchain.info/tx/72ac834fc0afd0675a45f24ea3b1c84555c253d57f52f01fc131cf3628b4b274

bitfinex profile at the moment
http://www.picz.ge/img/s2/1801/9/2/24446c0794b0.png


also i have open ticket 6 days ago but no answer
no answer reddit too

this is https://www.bitfinex.com/deposit/6925451 deposite link
blocktrail information about transaction
https://www.blocktrail.com/BTC/tx/9b600072242c943bf0ab20ebff65d7dfa7fec9998fc0c70310ebef41de17133b
ticket id  #115964


can someone help ?


rjj569
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January 09, 2018, 09:57:18 AM
 #6813

hey guys, new here, so reading a lot of bad review mostly about the exchange... Can you guys summarize what's bad and good about this exchange? I've been waiting for verification for weeks though. Can't get verified on bitstamp, GDAX, gemini as well. Anybody knows a reputable exchange to send fiat to buy crypto? Thanks for the help.
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January 09, 2018, 11:08:52 AM
 #6814

hey guys, new here, so reading a lot of bad review mostly about the exchange... Can you guys summarize what's bad and good about this exchange? I've been waiting for verification for weeks though. Can't get verified on bitstamp, GDAX, gemini as well. Anybody knows a reputable exchange to send fiat to buy crypto? Thanks for the help.

There's always a lot of people complaining about all the exchanges. Personally, I can say my of experience of Bitfinex has been without a problem. Right now it is almost impossible to get a new account verified on any exchange due to the massive spike in demand.
https://cointelegraph.com/news/exponential-growth-cryptocurrency-exchanges-are-adding-100000-users-per-day

If you want to get trading I would suggest buying Bitcoin through other means like localbitcoins.com or through the currency exchange board on this forum. Then you can use an unverified account to trade from, which is always what I've done as the international wire fees and currency conversion usually makes it cheaper.

freebitcoin.TO WIN A  LAMBORGHINI!..

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January 09, 2018, 11:55:50 AM
 #6815

hey guys, new here, so reading a lot of bad review mostly about the exchange... Can you guys summarize what's bad and good about this exchange? I've been waiting for verification for weeks though. Can't get verified on bitstamp, GDAX, gemini as well. Anybody knows a reputable exchange to send fiat to buy crypto? Thanks for the help.

Hi, overall Bitfinex is great, but support is very very slow, maybe because of tons of new users.

The only place i was able to verify myself is Kraken, all my deposits and witdrawals went fine there. But trading there is real pain in the ass, real one! At least it was 1 month ago, but i still use it if FIAT is involved.

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January 10, 2018, 01:38:30 PM
 #6816

hey guys, new here, so reading a lot of bad review mostly about the exchange... Can you guys summarize what's bad and good about this exchange? I've been waiting for verification for weeks though. Can't get verified on bitstamp, GDAX, gemini as well. Anybody knows a reputable exchange to send fiat to buy crypto? Thanks for the help.

Hi, overall Bitfinex is great, but support is very very slow, maybe because of tons of new users.

The only place i was able to verify myself is Kraken, all my deposits and witdrawals went fine there. But trading there is real pain in the ass, real one! At least it was 1 month ago, but i still use it if FIAT is involved.



yes, nowadays is quite impossible to use kraken ... there is also a statement on their homepage telling you this!
also support is slowing down, they helped me resetting 2fa so now i can access my account but the problem is i can't withdraw fiat nor crypto even if i am a tier 3 verified user.. contacted again support and waiting for new reply

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January 11, 2018, 07:17:26 AM
 #6817

Thanks all for the replies, appreciate it. Yea, I'll wait for bitfinex verification and in the mean time going through localbitcoin. Kraken also  have tons of bad reviews. I often got that 502 Error from the website. Got verified on CEX, but not sure on how reliable it is. So, never used it.. To me, I can't really find a reputable exchange to trust with so far, I guess that's the main problem in this crypto space.
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January 11, 2018, 01:35:19 PM
 #6818

Is there any faster way to get response from bitfinex support? Are they replying at all?
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January 12, 2018, 09:37:11 AM
 #6819

Hi, when can you Bitfinex support verify my account? i am waiting too long, but still not verified.
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January 12, 2018, 09:48:00 AM
 #6820

Is there any faster way to get response from bitfinex support? Are they replying at all?

Hi, when can you Bitfinex support verify my account? i am waiting too long, but still not verified.

This thread is no longer monitored by a Bitfinex representative so you will not achieve anything by posting here, unfortunately.
Normally I would suggest r/BitcoinMarkets as the best place to try and contact them, but under present demand, I very much doubt that would help.

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