webtimmi
Newbie
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Activity: 72
Merit: 0
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January 04, 2018, 02:12:14 PM |
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I created a support ticket on December 27th in order to disable 2FA... Created another one yesterday, still no answers  Such an impression that they do not care about their customers. The support service does not answer at all. I have the same problem |
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FractalUniverse
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January 04, 2018, 07:23:36 PM |
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I created a support ticket on December 27th in order to disable 2FA... Created another one yesterday, still no answers The support service does not answer at all. I have the same problem nonsense, I got reply in 13 hours, in mid december |
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FractalUniverse
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January 05, 2018, 06:10:32 AM |
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selling account?  ugh Wait for few days, registrations should be enabled this month (likely within 10 days,according to earlier announcement) |
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Samarkand
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January 05, 2018, 10:28:42 AM |
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Please sell me an account of bittrex. Unable to register to Bittrex
You should post this in another thread, this is the thread for Bitfinex not for Bittrex. All these exchanges are having problems with the huge surge in user numbers. Especially the US-based exchanges now also have to verify the identity of all customers, which increases the workload for the staff even further. |
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bucciarati
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January 08, 2018, 10:10:09 AM |
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I created a support ticket on December 27th in order to disable 2FA... Created another one yesterday, still no answers same situation here ... my phone have had hardware failure and i wasn't aware that google does not backup codes on auth app... (they beckaup everything for you but not what can be considered "essential", i have no words..) so i wrote an email on 30 december and first they answer me asking for docs upload and so on.. at first i was calm but now.. c'mon i have lernt the lesson (the hard way) but i need to access to my account! anybody can help here? |
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bucciarati
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January 08, 2018, 10:56:54 AM |
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yes i know they are inundated with requests.. since i have lost access to my old phone bitfinex wasn't the only exchange were i get this problem so i am testing support from quite a few actually only one that resolved my problem was kraken, binance replied several times but not resolved yet like bitfinex and kucoin i hope it is only a matter of time .. |
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Dunkelheit667
Legendary
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Activity: 1045
Merit: 1157
no degradation
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January 08, 2018, 01:26:46 PM |
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same situation here ... my phone have had hardware failure and i wasn't aware that google does not backup codes on auth app...
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anybody can help here?
Not really, but... As far as I remember there is a hint on some exchanges, you should backup the QR-code they show you during 2FA-setup. Maybe you have a backup somewhere and just don't remember? |
"And the machine keeps pushing time through the cogs, like paste into strings into paste again, and only the machine keeps using time to make time to make time.
And when the machine stops, time is an illusion that we created free will." - an unnamed Hybrid
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NoOneLt
Member
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Activity: 140
Merit: 10
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January 08, 2018, 01:58:42 PM |
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In theory is it possible to recover BTC sent to Bitfinex BCH wallet?
I know there is recovery options with own wallets, i believe Bitfinex should also have generated wallet seed somewhere
I have tx and all related information.
So does Bitfinex support could help me? While 0.25 BTC i lost is pretty significant for me. I contacted them but still no response.
Thanks in advance.
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bucciarati
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January 08, 2018, 02:09:27 PM |
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same situation here ... my phone have had hardware failure and i wasn't aware that google does not backup codes on auth app...
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anybody can help here?
Not really, but... As far as I remember there is a hint on some exchanges, you should backup the QR-code they show you during 2FA-setup. Maybe you have a backup somewhere and just don't remember? thank you for advice but unfortunately i did not back up codes.. a lesson lernt.. i posted also on reddit and found that a lot of other users have experienced the same situation, in most cases it is only a matter of time because they are literally inundated by this type of requests |
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Dunkelheit667
Legendary
Offline
Activity: 1045
Merit: 1157
no degradation
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January 08, 2018, 04:08:43 PM |
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In theory is it possible to recover BTC sent to Bitfinex BCH wallet?
I know there is recovery options with own wallets, i believe Bitfinex should also have generated wallet seed somewhere
I have tx and all related information.
So does Bitfinex support could help me? ...
You're spot on. In fact Bitfinex support is the only place to go. Bitfinex will have the private key for your BCH deposit address and can 'recover' your BTC by importing the same private key into their BTC wallet. This will involve various 'support levels' (the person answering emails will not have access to any private key) and manual work + busy times at the moment for support staff in cryptoland = it will take some time, but there is hope. Not sure about Bitfinex... but some exchanges ask for a 'recovery fee' as there is some work involved. Let us know if they ask for something like this, would be interesting. i posted also on reddit and found that a lot of other users have experienced the same situation, in most cases it is only a matter of time because they are literally inundated by this type of requests
Guess it's a opportunity to take a break from cryptoland until the support is catching up. Crossing my fingers they will reset your 2FA soon! |
"And the machine keeps pushing time through the cogs, like paste into strings into paste again, and only the machine keeps using time to make time to make time.
And when the machine stops, time is an illusion that we created free will." - an unnamed Hybrid
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rjj569
Newbie
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Activity: 6
Merit: 0
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January 09, 2018, 09:57:18 AM |
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hey guys, new here, so reading a lot of bad review mostly about the exchange... Can you guys summarize what's bad and good about this exchange? I've been waiting for verification for weeks though. Can't get verified on bitstamp, GDAX, gemini as well. Anybody knows a reputable exchange to send fiat to buy crypto? Thanks for the help.
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TheQuin
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January 09, 2018, 11:08:52 AM |
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hey guys, new here, so reading a lot of bad review mostly about the exchange... Can you guys summarize what's bad and good about this exchange? I've been waiting for verification for weeks though. Can't get verified on bitstamp, GDAX, gemini as well. Anybody knows a reputable exchange to send fiat to buy crypto? Thanks for the help.
There's always a lot of people complaining about all the exchanges. Personally, I can say my of experience of Bitfinex has been without a problem. Right now it is almost impossible to get a new account verified on any exchange due to the massive spike in demand. https://cointelegraph.com/news/exponential-growth-cryptocurrency-exchanges-are-adding-100000-users-per-dayIf you want to get trading I would suggest buying Bitcoin through other means like localbitcoins.com or through the currency exchange board on this forum. Then you can use an unverified account to trade from, which is always what I've done as the international wire fees and currency conversion usually makes it cheaper. |
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NoOneLt
Member
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Activity: 140
Merit: 10
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January 09, 2018, 11:55:50 AM |
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hey guys, new here, so reading a lot of bad review mostly about the exchange... Can you guys summarize what's bad and good about this exchange? I've been waiting for verification for weeks though. Can't get verified on bitstamp, GDAX, gemini as well. Anybody knows a reputable exchange to send fiat to buy crypto? Thanks for the help.
Hi, overall Bitfinex is great, but support is very very slow, maybe because of tons of new users. The only place i was able to verify myself is Kraken, all my deposits and witdrawals went fine there. But trading there is real pain in the ass, real one! At least it was 1 month ago, but i still use it if FIAT is involved. |
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bucciarati
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January 10, 2018, 01:38:30 PM |
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hey guys, new here, so reading a lot of bad review mostly about the exchange... Can you guys summarize what's bad and good about this exchange? I've been waiting for verification for weeks though. Can't get verified on bitstamp, GDAX, gemini as well. Anybody knows a reputable exchange to send fiat to buy crypto? Thanks for the help.
Hi, overall Bitfinex is great, but support is very very slow, maybe because of tons of new users. The only place i was able to verify myself is Kraken, all my deposits and witdrawals went fine there. But trading there is real pain in the ass, real one! At least it was 1 month ago, but i still use it if FIAT is involved. yes, nowadays is quite impossible to use kraken ... there is also a statement on their homepage telling you this! also support is slowing down, they helped me resetting 2fa so now i can access my account but the problem is i can't withdraw fiat nor crypto even if i am a tier 3 verified user.. contacted again support and waiting for new reply |
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rjj569
Newbie
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Activity: 6
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January 11, 2018, 07:17:26 AM |
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Thanks all for the replies, appreciate it. Yea, I'll wait for bitfinex verification and in the mean time going through localbitcoin. Kraken also have tons of bad reviews. I often got that 502 Error from the website. Got verified on CEX, but not sure on how reliable it is. So, never used it.. To me, I can't really find a reputable exchange to trust with so far, I guess that's the main problem in this crypto space.
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NoOneLt
Member
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Activity: 140
Merit: 10
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January 11, 2018, 01:35:19 PM |
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Is there any faster way to get response from bitfinex support? Are they replying at all?
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Latienda
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Activity: 29
Merit: 0
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January 12, 2018, 09:37:11 AM |
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Hi, when can you Bitfinex support verify my account? i am waiting too long, but still not verified.
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TheQuin
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January 12, 2018, 09:48:00 AM |
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Is there any faster way to get response from bitfinex support? Are they replying at all?
Hi, when can you Bitfinex support verify my account? i am waiting too long, but still not verified.
This thread is no longer monitored by a Bitfinex representative so you will not achieve anything by posting here, unfortunately. Normally I would suggest r/BitcoinMarkets as the best place to try and contact them, but under present demand, I very much doubt that would help. |
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