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[CR_Anders]

I have been waiting for coinroyale to reply to my email a month ago.

I wanted to bring to your attention the terms of service are predatory and illogical.

The casino reserves the right to withhold any withdrawals and/or confiscate all winnings for irregular play. Irregular play includes, but is not limited to, any one or more of the following types of play:
Moving from a low weighted to a high weighted game after large wins for the purpose of clearing wagering requirements.
e.g. You place at least one bet on any Dice game, win 100% more than your stake and move your original stake and winnings to a game such as Slots to meet wagering requirements.
Playing equal to or more than 500 consecutive hands/spins on any game and/or playing any game consistently for a period longer than two hours while a bonus is active.
e.g. You set any game to run on auto spin for 500 spins while you have an active bonus in your account and/or you play for a period of two hours or more (irrelevant of how many sessions) while you have an active bonus.

The slot contributes 50%(high weighted?)
Blackjack and poker only 5% and other games are 0% so every other game than slots triggers this rule to confiscate all funds at the casino's whim.

the second term I find illogical allows the casino to rule against every player who uses a bonus with a deposit

The max bet while using bonus is .00015 BTC
wagering when playing slots is 70x
any bonus just over a 1mBTC will triggers this rule and player loses all funds including deposit, they advertise bonuses up to 1BTC

1BTC bonus cleared at slots using max allowed bet is just under half a million hands.

Even limiting gambling to two hours is ludacris.

Hi IndependentGambler,  Sorry we don't have a record of your email in our support channel.  If you'd like, I'd be happy to properly address your concerns if you'd like to resend it.
RE: the bonus terms of service, we've never denied a player a bonus in my time here thats been cleared by a legitimate player.  These are designed to discourage those that abuse the system by trying to circumvent the one account per player rule.  They are fairly standard in the industry; our rollover is 35x as apposed to many sites that have 40x requirements on some bonuses and the max bet is also similar.   With the high fluctuation in the price of btc, it can seem at times to be off target, but its soft enforcement and we won't deny a player that doesn't blatantly ignore this over the entire course of the rollover.   Agreed, the 2 hour/500 autospin rule is overkill, and I'll have that removed shortly.   Again, happy to address your concerns and if you email support or DM here i'll see to it that its reviewed.

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[IndependentGambler]

It doesn't look good if you have terms that state you can confiscate yet write here they aren't enforced.

no game you offer clears a bonus at 35x
slots 70x
blackjack and poker 700x
other games don't contribute at all

My interest is not with your bonus offer but your leaderboard competition. But those terms look dirty and also the payment plan on big wins make me nervous.

In the event of a jackpot win of over 2 BTC, or a session profit of over 5 BTC, CoinRoyale reserves the right to pay out the winnings in monthly installments not exceeding 1 BTC per month.

so less than a bitcoin/month? what time frame/conditions is imagined in the scenario this rule is needed?

The only reason I posted my concern instead of ignoring your casino is how long you have been in business   

[boat287]

ive avoided any issues like this by never ever accepting a bonus. i dont believe ANYONE should ever accept a bonus on ANY casinos website, u will sometimes be surprised by unknown terms and rules u arent expecting. just deposit bitcoin without a bonus and play, and u will be surprised how easily and quickly u can withdraw 100 percent of the winnings. ive played here for a long time and usually get them under 10 minutes. i would never take a bonus since i only play BJ and certainly couldnt win if i had to bet 700 times my deposit. especially if my bets were limited to 0.00015. would easily go broke long before i could bet that much. just dont take a bonus, and then u will love the site. once u start earnings rebates on your losses they wont have those terms and conditions.

its extremely easy to win money on the christmas promotion. they do this 2-3 times a year and i seem to always be in the money also theres no conditions to withdrawing the christmas promo winnings those can be cashed right out no playthrough requirements.

the main reason i love the site so much is the low minimum bets for BJ (about 5 cents USD the value of 0.000001 btc) and u can play 5 hands at once.

[CR_Anders]

ive avoided any issues like this by never ever accepting a bonus. i dont believe ANYONE should ever accept a bonus on ANY casinos website, u will sometimes be surprised by unknown terms and rules u arent expecting. just deposit bitcoin without a bonus and play, and u will be surprised how easily and quickly u can withdraw 100 percent of the winnings. ive played here for a long time and usually get them under 10 minutes. i would never take a bonus since i only play BJ and certainly couldnt win if i had to bet 700 times my deposit. especially if my bets were limited to 0.00015. would easily go broke long before i could bet that much. just dont take a bonus, and then u will love the site. once u start earnings rebates on your losses they wont have those terms and conditions.

its extremely easy to win money on the christmas promotion. they do this 2-3 times a year and i seem to always be in the money also theres no conditions to withdrawing the christmas promo winnings those can be cashed right out no playthrough requirements.

the main reason i love the site so much is the low minimum bets for BJ (about 5 cents USD the value of 0.000001 btc) and u can play 5 hands at once.

We are almost midway thru Casino Festivus!    Remember, all that is needed to qualify is Play a minimum of 50 rounds combined and wager a minimum of 0.005 BTC.... contest ends December 29!

[CR_Anders]

It's rebate day!   If you are member of our Royalty family you could be eligible for a weekly rebate on your past week's play. 

This week's eligible recipients have been emailed instructions on how to self claim their amount.   

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[boat287]

i am wondering how many of the players on the leaderboard really understand the rules of the contest? i see more than one name on there with nowhere near the minimum number of bets or rounds higher up than me (my name isnt boat287 there) and they will drop off and move everyone else up 1 spot when the contest ends since they dont qualify.

which means if u are currently in like 9th for example, u might actually be in 6th

what i mean is i see someone with a high win then no more play and that doesnt count. now myself i think i played way too much. had i stopped all play when i was at 114 percent (and yes i had over 0.005 bet and over 50 rounds then) id still be much higher up than i am now. i cost myself a lot by not just not stopping all playing til the contest ended before i resumed playing my normal game.

[CR_Anders]

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[boat287]

Lots of NCAA football action this weekend.

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curious as to why u removed the post from another customer service rep about all the members getting paid their money from the contest? i also would suggest requiring more than just 50 hands on all future contests. all the people who scored way above me did the bare minimum number of hands because that somehow gives people a better chance for a much higher score. but it doesnt help the companies bottom line when customers are encouraged to play SMALLER AND LESS just to do better in the contest.

by the way i still havent heard back from u and the tech department as to how to change that emergency withdrawal address.

[Bitinity]

curious as to why u removed the post from another customer service rep about all the members getting paid their money from the contest?

He cant remove the post from other users because it is not a self-moderated thread. The one who deleted the post must be the one who posted it or deleted by mod. The one who posted about the members getting paid from the contest previously, is he customer service? How do you know that?

i also would suggest requiring more than just 50 hands on all future contests. all the people who scored way above me did the bare minimum number of hands because that somehow gives people a better chance for a much higher score. but it doesnt help the companies bottom line when customers are encouraged to play SMALLER AND LESS just to do better in the contest.

The latest contest had the easiest requirement compared to the past contests. The past contests were used to be with a minimum of few hundred bets and higher minimum wager requirement. The latest one is reduced, I believe it is due to the fact that there were less participants because of the high requirement. Now with the reduced requirement, there are much more participants. By the way I would like to confirm that I received the prize from the contest, withdraw it and it was processed instantly as usual. Thank you Coinroyale, hope to see another contest in the near future.

[boat287]

curious as to why u removed the post from another customer service rep about all the members getting paid their money from the contest?

He cant remove the post from other users because it is not a self-moderated thread. The one who deleted the post must be the one who posted it or deleted by mod. The one who posted about the members getting paid from the contest previously, is he customer service? How do you know that?

i also would suggest requiring more than just 50 hands on all future contests. all the people who scored way above me did the bare minimum number of hands because that somehow gives people a better chance for a much higher score. but it doesnt help the companies bottom line when customers are encouraged to play SMALLER AND LESS just to do better in the contest.

The latest contest had the easiest requirement compared to the past contests. The past contests were used to be with a minimum of few hundred bets and higher minimum wager requirement. The latest one is reduced, I believe it is due to the fact that there were less participants because of the high requirement. Now with the reduced requirement, there are much more participants. By the way I would like to confirm that I received the prize from the contest, withdraw it and it was processed instantly as usual. Thank you Coinroyale, hope to see another contest in the near future.

i scored a little more than u in the contest, but notice all the top few winners had only about 50 hands or so. i did good to get 6th place with well over 700 hands. and u had over 800 hands. thats why u scored less and why i scored less than the top 5. it for some unknown reason i dont know, its way easier to score really high with very few hands. i know the last contest about 6-9 months ago i scored much closer to first. i think i played less hands in it. with more people possibly playing the contest that could also be why i was down to 6th when i did better than that in the previous contest.

[CR_Anders]

curious as to why u removed the post from another customer service rep about all the members getting paid their money from the contest?

He cant remove the post from other users because it is not a self-moderated thread. The one who deleted the post must be the one who posted it or deleted by mod. The one who posted about the members getting paid from the contest previously, is he customer service? How do you know that?

i also would suggest requiring more than just 50 hands on all future contests. all the people who scored way above me did the bare minimum number of hands because that somehow gives people a better chance for a much higher score. but it doesnt help the companies bottom line when customers are encouraged to play SMALLER AND LESS just to do better in the contest.

The latest contest had the easiest requirement compared to the past contests. The past contests were used to be with a minimum of few hundred bets and higher minimum wager requirement. The latest one is reduced, I believe it is due to the fact that there were less participants because of the high requirement. Now with the reduced requirement, there are much more participants. By the way I would like to confirm that I received the prize from the contest, withdraw it and it was processed instantly as usual. Thank you Coinroyale, hope to see another contest in the near future.

i scored a little more than u in the contest, but notice all the top few winners had only about 50 hands or so. i did good to get 6th place with well over 700 hands. and u had over 800 hands. thats why u scored less and why i scored less than the top 5. it for some unknown reason i dont know, its way easier to score really high with very few hands. i know the last contest about 6-9 months ago i scored much closer to first. i think i played less hands in it. with more people possibly playing the contest that could also be why i was down to 6th when i did better than that in the previous contest.

Hey Guys,

Had a referral post an update about the tournament while I sought to get a day off.  I wasn't happy with the post, so I had him remove it and I meant to redo it.  Won't happen again.
Regarding the tournament, yes we reduced the minimum requirement this time.. holiday fun... the more the merrier...wan't to mix it up.   We're hoping to introduce opt-in style tournaments so you can choose which entry requirements you are comfortable with in the future.   

Hope you all had a great holiday despite the madness out there...here's to a better year...happy New Year!

[Bitinity]

The latest contest had the easiest requirement compared to the past contests. The past contests were used to be with a minimum of few hundred bets and higher minimum wager requirement. The latest one is reduced, I believe it is due to the fact that there were less participants because of the high requirement. Now with the reduced requirement, there are much more participants. By the way I would like to confirm that I received the prize from the contest, withdraw it and it was processed instantly as usual. Thank you Coinroyale, hope to see another contest in the near future.

i scored a little more than u in the contest, but notice all the top few winners had only about 50 hands or so. i did good to get 6th place with well over 700 hands. and u had over 800 hands. thats why u scored less and why i scored less than the top 5. it for some unknown reason i dont know, its way easier to score really high with very few hands. i know the last contest about 6-9 months ago i scored much closer to first. i think i played less hands in it. with more people possibly playing the contest that could also be why i was down to 6th when i did better than that in the previous contest.

It depends on the strategy we use, in the beginning I could get high winning percentage with less hands but less wagered amount. Those who have less number of hands are simply bet bigger amount than us in single bet. I prefer to use safe strategy with smaller bet amount but more hands because my starting balance is low so I had to maximize it. If I had bigger starting bankroll, I could have less number of hands as I can simply make 50 hands with 0.0001 per bet to meet the wagering requirement and then I can make some more bets in order to increase my winning percentage. All in all, it is a contest where we may win something or we may win nothing.

[IndependentGambler]

Are you happy with that answer Boat287?

Maybe have the "referral" make an apology also. I assume Victor doesn't know what you did.

and follow up with what we discussed in previous post.
FYI I'm a real gambler not a employee/referral of a casino.

 

[CR_Anders]

Are you happy with that answer Boat287?

Maybe have the "referral" make an apology also. I assume Victor doesn't know what you did.

and follow up with what we discussed in previous post.
FYI I'm a real gambler not a employee/referral of a casino.

 

If you have specific questions, we're happy to address them via the proper support channels and support@coinroyale.com
Regarding the post, he hadn't been formally introduced to the forum so I had him remove it and meant to post a new, fuller update on the tournament.

[boat287]

i didnt intend to create such a big deal by wondering why that guys post was removed, just found it odd. i wouldve kept quiet about it. i didnt really care.

[IndependentGambler]

It's disappointing your "referral" has only posted on another casino's thread falsely claiming issues with the casino. I suggest they make an apology to that casino in both threads and the employees of coinroyale go back to providing a fair gambling experience.
 

[CR_Anders]

It's disappointing your "referral" has only posted on another casino's thread falsely claiming issues with the casino. I suggest they make an apology to that casino in both threads and the employees of coinroyale go back to providing a fair gambling experience.
  

I wasn't aware of his other postings and I certainly won't accuse him of making a false statement if he had a legitimate issue.  His only task was to familiarize himself with other sites and how the chat forums worked and to provide a simple tournament update for us when approved.  He is not a representative of CoinRoyale and has not been, nor will be, introduced as such.  That said, I will ask that he take down any posts so we can put this matter to bed.   Now, with respect, I'd like this board to get back on track with its purpose:  promotion updates, player ideas/input, and general discussion.   As always, if you have a specific question or concern, or want to know more about our VIP/Royalty program, feel free to contact us directly.


It's Rebate Monday!  

If you are member of our Royalty family you could be eligible for a weekly rebate on your past week's play.  
This week's eligible recipients have been emailed instructions on how to self claim their amount.  

Remember, rebate amounts are credited directly to your available balance.   If you would like to know more on how to earn weekly rebates by becoming CoinRoyale Royalty, email us at support@coinroyale.com

[IndependentGambler]

I know for a fact they did not accurately represent the issue posted, I would go as far as to say they were incentivised to create an issue.

The post I have made in this thread are for the better of coinroyale(player input), Improvements that were desperately needed.
Unfortunately due to response I received from you and the attempts to take a community issue private I didn't participate in the leaderboard competition.

I can only speculate the actions of the "referral" and intentions, It didn't look good. I still expect an apology to the casino that was attacked as the damage, how ever little, was done.

The way I have communicated these issues is fair and community based. I could have easily took this to scam accusations for example.

I can settle for the no tolerance of future employees/referrals acting in such a way and will let it go now, still unsure what my decision is playing at coinroyale.

[CR_Anders]

I know for a fact they did not accurately represent the issue posted, I would go as far as to say they were incentivised to create an issue.

The post I have made in this thread are for the better of coinroyale(player input), Improvements that were desperately needed.
Unfortunately due to response I received from you and the attempts to take a community issue private I didn't participate in the leaderboard competition.

I can only speculate the actions of the "referral" and intentions, It didn't look good. I still expect an apology to the casino that was attacked as the damage, how ever little, was done.

The way I have communicated these issues is fair and community based. I could have easily took this to scam accusations for example.

I can settle for the no tolerance of future employees/referrals acting in such a way and will let it go now, still unsure what my decision is playing at coinroyale.

Actions like you infer are not condoned or tolerated and I do take issue with your suggestion that he was incentivized.   This was not an employee of ours and posted something to our forum without our pre-approval.   Suffice to say we won't be allowing referrals/future reps to post updates on our behalf without a more rigorous screening process nor do we tolerate current or prospective representatives to participate in other forums that are not part of a general discussion, community issue etc.   (all I wanted was a day off!  lol).

[CR_Anders]

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