Cloudbet | Bitcoin Casino & Sportsbook | The No.1 Bitcoin Gambling Site

[Cloudbet]

1. Ok I got a reply from the Cloudbet staff and they are doing nothing to help.
2. I had contacted the staff support much before the spin took place, and told them about the wrong bet sizing. Cloudbet said, I must have bet wrong(But this did not happen. I bet 2 chips, and as soon as it acccepted my bet, It took my entire balance). I Contacted the support much before the spin even happened.
Cloudbet claimed that I contacted the support much after the spin.

3. I asked Cloudbet the time the spin happened, and I have a picture showing that the time I contacted the support chart was much before this.

Can the Op say anything about this, I am not at all happy with the help you guys have been offering. I argued for almost an hour with the live support and now I am stuck arguing with the email support and waiting for their replies.

Keep us updated how this will resolve...

Hi all,

It is our policy not to comment on specific issues related to our players in public so I will not share specific details, but in this case the player made a bet which lost and then asked for a refund. The bet was placed by the player and was correctly resulted. In the above circumstance, the player made a bet larger than 2 mBTC, the correct amount was deducted from their account, and then they tried to cancel the bet. There was no error on our part.

Please note that once a bet is placed it cannot be cancelled so please be diligent in your selections and bet sizing.

Cheers,
Cloudbet

[finlon]

1. Ok I got a reply from the Cloudbet staff and they are doing nothing to help.
2. I had contacted the staff support much before the spin took place, and told them about the wrong bet sizing. Cloudbet said, I must have bet wrong(But this did not happen. I bet 2 chips, and as soon as it acccepted my bet, It took my entire balance). I Contacted the support much before the spin even happened.
Cloudbet claimed that I contacted the support much after the spin.

3. I asked Cloudbet the time the spin happened, and I have a picture showing that the time I contacted the support chart was much before this.

Can the Op say anything about this, I am not at all happy with the help you guys have been offering. I argued for almost an hour with the live support and now I am stuck arguing with the email support and waiting for their replies.

Keep us updated how this will resolve...

Hi all,

It is our policy not to comment on specific issues related to our players in public so I will not share specific details, but in this case the player made a bet which lost and then asked for a refund. The bet was placed by the player and was correctly resulted. In the above circumstance, the player made a bet larger than 2 mBTC, the correct amount was deducted from their account, and then they tried to cancel the bet. There was no error on our part.

Please note that once a bet is placed it cannot be cancelled so please be diligent in your selections and bet sizing.

Cheers,
Cloudbet

Hi Cloudbet, I am still waiting to hear from the support again, but it appears you dont care.
The problem is I did not try to reverse a bet or something. I had placed a bet of 2mbtc, and much before the spin the wrong amount was deducted. On seeing that I immediately informed the support staff about the issue. This happened, BEFORE THE SPIN Happened, and it wasnt me trying to cancel the bet. The amount     deducted was wrong, and I told them before the spin on my part.
On Email you guys also said, I informed the support much after the spin, however I have the chat logs/images to show, when I had contacted them

[blackshibe]

Stay away guys!

[Pony789]

Stay away guys!

Could you share with us what happened? 

[bangboom]

Stay away guys!

Why ?? What happened ??  

[Lovethecoins]

not picking sides...  I withdrew the other day everything is same as always

[deadley]

Stay away guys!

So many newbie coming to degrade Cloudbet, it's really looking planned so people will stay away from Cloudbet.

[jeremypwr]

Is this Scam book still even in business?  People complaining about not getting paid is never a good sign.  I predicted a while ago that Scamcloud goes under next!

PS.  Anyone close to winning that 1000000000,0000 Bitcoin  

So much hate
We love you too, jeremypwr.

All players are being paid extremely promptly. If any player experiences any delays with payment (either deposits or withdrawals), we encourage them to contact our support and post their experiences.

Cheers,
Cloudbet

What is there to "hate?"  I love money and your book doesn't quite live up to my expectations...


I've been tempted but will never ever give your book another penny.  I've done much volume at your book but after that incident with a certain employee and your unwillingness to keep me as a GOOD CUSTOMER, forget about it.

1) Dishonesty all around
2) Sarcastic responses from your staff
3) Nickel and dimeing GOOD CUSTOMERS
3) You employ limited staff (in Europe) so forget about US players and "automatic" deposits
4) I offered you 2 1st class round trip tickets to the winner of your $600k  world cup contest to which you never replied.  

[finlon]

Stay away guys!

So many newbie coming to degrade Cloudbet, it's really looking planned so people will stay away from Cloudbet.

I dont know what problem the others had, but I am not trying to degrade its name. I have a genuine problem, and it hasnt been responded to. I am waiting for their reply, after which I will be posting the pictures to prove my case. I have never had issues before, so I dont know what problems the others have.

[Magicman420]

I'm missing a .277 deposit and I'm not fucking happy WTF  9 confirms and I don't see!?? Is This normal??

[jeremypwr]

I'm missing a .277 deposit and I'm not fucking happy WTF  9 confirms and I don't see!?? Is This normal??

With cloudbet yes very.

[BitAffiliate]

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We are pleased to spread the world's finest casino and live dealer bitcoin casino. Currently we are spreading blackjack, baccarat, and roulette, all dealt by real live dealers!, and over 100 other slot machines and table games!

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Greetings from the team here at Cloudbet.com, the world's most complete bitcoin sportsbook, casino, and live dealer casino. Bet on thousands of live sports markets each day, tens of thousands of pre-match markets, including futures, props, parlays, all in a simple and intuitive interface, and play blackjack, roulette and baccarat with our beautiful dealers 24/7 with real live dealers!

To celebrate our launch, we are offering a signup bonus of 100% up to a maximum of BTC5.

In order to use the bonus to place bets or withdraw it, you need to clear it. The bonus clears in increments of 0.01 BTC for every 800 loyalty points, which will be generated whenever you place a bet.

To show our gratitude to our early adopters, all player accounts who had made deposits before Jan 10 have been credited a full bonus of 5 BTC, regardless of their deposit size. This bonus will clear at the special rate of 400 loyalty points per 0.01 BTC. Also, we have credited loyalty points for all bets placed so far, so you will not have missed out on any at all!

Some of our features include:

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• Over 100 slot machines and table games available instantly in your browser.
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• All player coins are stored in cold storage. We only keep in a hot wallet enough for daily operations and cashouts.
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We also have a very generous affiliate program.

You can also reach us at support@cloudbet.com.


We have over 50 exciting slot and 3D slot machines, including some huge progressive jackpots. Race against the world's most infamous bank thief in Heist, battle in the great arenas of Rome in The Gladiator or perform a different kind of mining in Gold Diggers.

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We also offer the most exciting table games, including Casino War, Caribbean Poker, Craps, Baccarat, European and American Roulette, and a number of different Blackjack games including Single Deck Blackjack and Pontoon.

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Finally, we have a number of new Keno games, and a Virtual Racebook in 3D!

Open your account today and play for online bitcoin casino's largest progressive jackpots, some of which are already over 140 BTC!

We would love to hear your thoughts, questions, concerns and feedback. Please check out the site and let us know what you think!

IS THAT FIRST DEALER ON CRACK? HEROIN? WHAT THE FUCK IS THAT? WHO BUILT THIS SITE? 15 YEARS OLDS

[Cloudbet]

I'm missing a .277 deposit and I'm not fucking happy WTF  9 confirms and I don't see!?? Is This normal??

Hi Magicman420,

Please contact support@cloudbet.com with details of the transaction and we will be happy to look into it for you.

Cheers,
Cloudbet

[Magicman420]

I'm missing a .277 deposit and I'm not fucking happy WTF  9 confirms and I don't see!?? Is This normal??

Hi Magicman420,

Please contact support@cloudbet.com with details of the transaction and we will be happy to look into it for you.

Cheers,
Cloudbet

My deposit was credited.... All is gold thanks

[CoinCollect]

Hi!

Who's the winner of 100 BTC, I have very good guesses i think i may be the winner

[CryptShark]

Stay away guys!

Have you used it?

[Cloudbet]

Hi finlon,

As we stated in our correspondence with you via email, once a bet has been accepted it cannot be cancelled. It does not matter when you contacted support - they are not able to cancel a bet for you.

Once "no more bets" has been issued, no more bets can be accepted and any existing bets are final and cannot be cancelled. In our live dealer roulette game, there is a very clear counter that displays how much time is left until "no more bets" is issued and the wheel is spun.

If you wish to change or cancel a bet before "no more bets" has been issued, you need to use the "Clear" or "Undo" buttons on the betting interface, not contact support. Unfortunately our support cannot help you cancel any bets.

We consider this matter closed. If you wish to have more control over when a roulette wheel is spun, please choose to play in our non-live casino.

Cheers,
Cloudbet

[Cloudbet]

finlon,

There was no error in the system. The bet you placed was for 100 mBTC, not 2 mBTC.

This is also not the first time that you have dramatically increased your bet size at the end of a session - in the other instances however your bet was a winner.

Also, for the avoidance of doubt, the bet was placed at 2014-07-09 12:09:07 - which means that was when "no more bets" was announced. You state that your support request is at 12:09:23, which is after "no more bets". The wheel finished spinning and the result was known at 12:09:58. So, even if our live chat support could change bet sizes or cancel bets (which they cannot) your chat with support took place after "no more bets" was announced. Only you can change bet sizes yourself, and it can only be before "no more bets".

Unfortunately we cannot help you with this. Please let us know if there is anything else we can assist you with by emailing us at support@cloudbet.com. We will not be responding to any further posts about this incident in the forums here.

Regards,
Cloudbet

[finlon]

I dont care about my betting patterns from before, but I didnt have the issue, and I never complained about bets being wrong. This time, it happened and I told you.

[jeremypwr]

LOL @ Cloudbet jacking around a player over a dollar.  Almost makes me want to post my pictures and conversation I had with this book