Cloudbet | Bitcoin Casino & Sportsbook | The No.1 Bitcoin Gambling Site

[EMBTC2001]

I´ve a winning bet still pending, since yesterday 16.30 GMT.
I have sent 2 mails (one yesterday and one today) and  I had no response to any of my requests.
I understand you´re rolling out some updates, but I believe more than 24 hours to settle one winning bet is a lot of time.
I need to have my problem fixed as soon as possible, or at least an answer my mails.
Thank You.


#   Event    Selection   Stake   Price   Exp. Win                         Starts
660   Romania U21 v Italy U21   Under 4.5 Goals   1.0   1.05   1.05   13 Aug 13:30

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[1715261663]

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[1715261663]

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[1715261663]

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[EMBTC2001]

30 hours...

[Cloudbet]

Can somebody please explain me why has my ballance on Cloudbet went from 0.1BTC to -0.28 BTC. I've sent over 3 emails to Cloudbet and nobody is responding me at all !!!! This is outrageous!!!!!! I want my money  back!!!!!  

Here is the proof:



 

Hi folks,

Over the past 48 hours we have been rolling out some updates to our sportsbook. Please bear with us as we iron out any kinks in these updates.

If you do encounter any problems we would appreciate you getting in touch with us at support@cloudbet.com to let us know, and our support team will be more than happy to look into the issue for you.

Thank you for your patience and understanding.

Cheers,
Cloudbet

I have sent over 3 emails to that email, and nobody had decency to reply me for over 24 hours now !!!!!!!  


This is not the first time I'm experiencing problems. Yesterday I had to wait almost 24 hours for one single bet to settle in order for me to receive the winning coins. I'm getting heart attacks here and nobody, and literally nobody of your staff has decency to reply me for over 24 hours now!

Hi there,

We are looking into the issue and will be in touch shortly. Thanks for your patience and understanding.

Cheers,
Cloudbet

[EMBTC2001]

Solved...Thanks.

[imda123]

Can somebody please explain me why has my ballance on Cloudbet went from 0.1BTC to -0.28 BTC. I've sent over 3 emails to Cloudbet and nobody is responding me at all !!!! This is outrageous!!!!!! I want my money  back!!!!!  

Here is the proof:

http://oi57.tinypic.com/efp3yr.jpg

 

Hi folks,

Over the past 48 hours we have been rolling out some updates to our sportsbook. Please bear with us as we iron out any kinks in these updates.

If you do encounter any problems we would appreciate you getting in touch with us at support@cloudbet.com to let us know, and our support team will be more than happy to look into the issue for you.

Thank you for your patience and understanding.

Cheers,
Cloudbet

I have sent over 3 emails to that email, and nobody had decency to reply me for over 24 hours now !!!!!!!  


This is not the first time I'm experiencing problems. Yesterday I had to wait almost 24 hours for one single bet to settle in order for me to receive the winning coins. I'm getting heart attacks here and nobody, and literally nobody of your staff has decency to reply me for over 24 hours now!

Hi there,

We are looking into the issue and will be in touch shortly. Thanks for your patience and understanding.

Cheers,
Cloudbet

I'm still waiting, my ballance is still negative 

[EMBTC2001]

Do you still have delays in processing winning bets?
Once again all my coins are stucked there since 3 hours ago, waiting to be accredited.
This is really disappointing....

[MoneyGod]

Do you still have delays in processing winning bets?
Once again all my coins are stucked there since 3 hours ago, waiting to be accredited.
This is really disappointing....

Some time these things sucks too much we are losing and they are taking money very quickly and as we start to win they stop withdraws just because of this many members don't like to take chances here in bitcoin betting sites

[Joca97]

Do you still have delays in processing winning bets?
Once again all my coins are stucked there since 3 hours ago, waiting to be accredited.
This is really disappointing....

i got my coins after 10 minutes after my winning bets

everything went pretty smooth!

[MoneyGod]

Do you still have delays in processing winning bets?
Once again all my coins are stucked there since 3 hours ago, waiting to be accredited.
This is really disappointing....

i got my coins after 10 minutes after my winning bets

everything went pretty smooth!

Then what wrong going with this bro EMBTC2001 he is waiting for his withdraw for some time and have no response from them

[jjc326]

Do you still have delays in processing winning bets?
Once again all my coins are stucked there since 3 hours ago, waiting to be accredited.
This is really disappointing....

Some time these things sucks too much we are losing and they are taking money very quickly and as we start to win they stop withdraws just because of this many members don't like to take chances here in bitcoin betting sites

I know it seems like on these sites that if you lose, the bet gets marked as a loss right away and you lose the funds. If you win it takes forever to be graded and then withdrawals take a while too!

[EMBTC2001]

Do you still have delays in processing winning bets?
Once again all my coins are stucked there since 3 hours ago, waiting to be accredited.
This is really disappointing....

i got my coins after 10 minutes after my winning bets

everything went pretty smooth!

Then what wrong going with this bro EMBTC2001 he is waiting for his withdraw for some time and have no response from them

The problem is not withdrawing...actually I admir, that every time I´ve made withdraws, they were pretty quick.
The delays are on some winning bet, which sometimes take more than one day to be settled.
Actually once again I have one winning bet still pending for more than 7 hours...

#   Event   Selection   Stake   Price   Exp. Win   Starts
1747   Volendam v NEC Nijmegen   Under 3.5 Goals   0.5   1.2   0.6   15 Aug 15:00

[Cloudbet]

Hi all,

Earlier this week, we deployed a new sports betting backend system. There were a few hiccups that in some circumstances caused slow settling of bets and delays in price updates. We have now resolved the issues, and bets are settling quickly as per normal and prices are being updated quickly.

The new backend will allow us to roll out many new features over the coming weeks, including a new mobile sportsbook, many more markets, and higher betting limits. Thank you for your patience and understanding during this transition period - I can assure you that it will be worth the wait.

Cheers,
Cloudbet

[pabpete]

Hi, can't copy and paste the deposit address on mobile. On iphone. Is this being worked on?

[Bitmuch]

I really like cloudbet new live casino, keep up the good work, limits are also awesome, If I'm not mistaken limits are up to 5000 mBTC.

[tjh11]

Hi,

I just want to say that I'm a big fan of the live casino.  I'm having an issue right now though. Your website seems to be down, and I checked on isitidownrightnow.com, which said the server is not responding.  Any news on when it will be back up?

Thanks!

[blumangroup]

Man the mobile casino isn't great on my Android, maybe because the screen is small and my thumb hits 5 buttons on one click lol. Oh well, the actual site is still great.

[EMBTC2001]

Is sports live betting platform down, right now?

[Cloudbet]

Is sports live betting platform down, right now?

Hi all,

All services are working as per normal. Please let us know if you experience any difficulties.

Cheers,
Cloudbet

[jj30]

Good Day,

I see you've announced all systems normal. But I am not able to log in. (Or there is a blank screen at login.)

If I don't log in, there are no bets.

Upcoming Events
No markets available

JJ

[tjh11]

Hi,

I am having the same issue.  I'm not able to log in.  There is a blank screen after I input my username and password.

Thanks!