NITROGEN SPORTS | safe. anonymous. the future of betting. ✅💰

[Gogo ppp]

It's now 44 minutes since I tried to get someone at Nitrogen to get this taken care of.

A competent poker room would've resolved this in minutes once contacted.

Let this be a lesson to all who think of playing here - this is what you can expect in cs response if you are playing for money/btc and have a problem.

What competent poker room are you talking about ? There is none that guarantees a reply in 2 minutes.
And its new year, so I expect them to be shorthanded because of that.

Any room whose employee has been notified of this problem, as this Nitro person responding has been.

This person was able to see the time I registered, and the time I logged back in.
But like myself can't see where I'm seated.
And won't find out by contacting whoever can give a prompt answer, but instead insists I submit a support ticket, insuring that I will not get seated in time.

[caga]

Thanks for the freeroll Nitrogen . Was a good game

[NitrogenSports]

It's now 44 minutes since I tried to get someone at Nitrogen to get this taken care of.

A competent poker room would've resolved this in minutes once contacted.

Let this be a lesson to all who think of playing here - this is what you can expect in cs response if you are playing for money/btc and have a problem.

What competent poker room are you talking about ? There is none that guarantees a reply in 2 minutes.
And its new year, so I expect them to be shorthanded because of that.

Any room whose employee has been notified of this problem, as this Nitro person responding has been.

This person was able to see the time I registered, and the time I logged back in.
But like myself can't see where I'm seated.
And won't find out by contacting whoever can give a prompt answer, but instead insists I submit a support ticket, insuring that I will not get seated in time.

Hi GoGo,

I just wanted to take a moment to reach out personally and apologize for how this situation was handled tonight. It can be difficult to convey tone in a medium like this forum; I know the messages from one of our staff came across much differently than they were originally intended.

I understand how frustrating the situation must have been. I looked into the actual issue with the tables, and the fundamental problem was that you weren't actually registered for the freeroll. If you had been registered, a table would have opened automatically for you. I know you mentioned that you had logged in a few hours early to register, and then returned to the site. I've gathered the details and provided them to our tech team, and they are actively investigating the issue.

In the future, the fastest way to get help is to submit a Support Ticket on our website, or to email support@nitrogensports.eu. This forum is primarily used by my Marketing team. While we try our best, we could never be as knowledgeable as the Support team, and we don't monitor this forum as diligently as they keep on top of the tickets and emails.

If you'd like to discuss this further, I'd be happy to chat with you any time. You can reach me directly by emailing marketing@nitrogensports.eu.

Thanks so much for your understanding,

Jenny

[NitrogenSports]

Thanks for the freeroll Nitrogen . Was a good game

Hi caga,

Thanks for taking part! Appreciate you playing with us!

Thanks,
-TJ

[Gogo ppp]

[/quote]



Hi GoGo,

I just wanted to take a moment to reach out personally and apologize for how this situation was handled tonight. It can be difficult to convey tone in a medium like this forum; I know the messages from one of our staff came across much differently than they were originally intended.

I understand how frustrating the situation must have been. I looked into the actual issue with the tables, and the fundamental problem was that you weren't actually registered for the freeroll. If you had been registered, a table would have opened automatically for you. I know you mentioned that you had logged in a few hours early to register, and then returned to the site. I've gathered the details and provided them to our tech team, and they are actively investigating the issue.

In the future, the fastest way to get help is to submit a Support Ticket on our website, or to email support@nitrogensports.eu. This forum is primarily used by my Marketing team. While we try our best, we could never be as knowledgeable as the Support team, and we don't monitor this forum as diligently as they keep on top of the tickets and emails.

If you'd like to discuss this further, I'd be happy to chat with you any time. You can reach me directly by emailing marketing@nitrogensports.eu.

Thanks so much for your understanding,

Jenny
[/quote]

"I looked into the actual issue with the tables, and the fundamental problem was that you weren't actually registered for the freeroll. If you had been registered, a table would have opened automatically for you. I know you mentioned that you had logged in a few hours early to register, and then returned to the site."

There was positively a post by NitrogenSports stating that I had registered for the tournament, and then logged back in about 2:15.
Either that post has been deleted, or that statement has been deleted from the post it was in.



"I know the messages from one of our staff came across much differently than they were originally intended."

Jenny - I appreciate you responding.
However, I disagree, the messages came across exactly as they were originally intended.

[Southpaw0]

Thanks for the freeroll Nitrogen . Was a good game

Have to agree with this, went very smooth this time and no frozen tables 

[NitrogenSports]

Thanks for the freeroll Nitrogen . Was a good game

Have to agree with this, went very smooth this time and no frozen tables 

Thanks Southpaw0,

Appreciate the kind words! It was a lot of fun!

Thanks,
-TJ

[calci]

What is happening to Nitrogen . I come back after 3 days and the tournament payouts are messed up.
What happened ?

[NitrogenSports]

What is happening to Nitrogen . I come back after 3 days and the tournament payouts are messed up.
What happened ?

Hi calci,

We are always looking at ways that will improve the poker experience at Nitrogen. The payout structure is something we've heard some players have issues with and we are listening to feedback and suggestions. Could you submit this feedback as a support ticket (under the 'Support' tab on the website). If you have any suggestions as to how you'd like to see it changed, add that in too!

Thanks,
-TJ

[joksim299]

What is happening to Nitrogen . I come back after 3 days and the tournament payouts are messed up.
What happened ?

Hi calci,

We are always looking at ways that will improve the poker experience at Nitrogen. The payout structure is something we've heard some players have issues with and we are listening to feedback and suggestions. Could you submit this feedback as a support ticket (under the 'Support' tab on the website). If you have any suggestions as to how you'd like to see it changed, add that in too!

Thanks,
-TJ

Payout structure for upcoming 750mBTC guaranteed is 1st. 35 2nd. 15

[notserp]

What is happening to Nitrogen . I come back after 3 days and the tournament payouts are messed up.
What happened ?

Hi calci,

We are always looking at ways that will improve the poker experience at Nitrogen. The payout structure is something we've heard some players have issues with and we are listening to feedback and suggestions. Could you submit this feedback as a support ticket (under the 'Support' tab on the website). If you have any suggestions as to how you'd like to see it changed, add that in too!

Thanks,
-TJ

Payout structure for upcoming 750mBTC guaranteed is 1st. 35 2nd. 15

once it fills its gonna be about 265 for 1st and 140 for 2nd

[Gogo ppp]

Jenny - Please look at my post #1924. In it I quoted NitrogenSports' post #1923 -




"Quote from: NitrogenSports on January 01, 2015, 02:29:41 PM
Hi Gogo, hope you are having a great start to the new year.

The worst way to get help is to spam the forums multiple times with capslock on, raging over a *free*-roll that we are running as a 'fun' new years promotion.

Looks as though you registered, and then came back 15 minutes after the tournament started, you probably blinded out. (but that's just a guess). 471 people out of the 472 that entered were able to figure it out.

The best way to get help is to submit a support ticket."





So whoever was responding at Nitrogen saw that I had registered - "Looks as though you registered...".


If you look at NitrogenSports' post #1923, that statement has now been deleted.
Why???

[NitrogenSports]

Hi Gogo,

I see what you mean. It looks like that post was edited within a few minutes of it being sent.

Likely the person who responded assumed that you had registered (because you'd stated that), and was giving you a theory as to why the table didn't open for you. If you had been registered correctly, blinding out is the most likely reason why that would be the case. I don't believe that they dug into the actual issue, because as mentioned, we don't typically conduct support in this forum.

Having taken the time to speak with the poker team, and to look through the list of registered participants, I can assure you that the fundamental issue was that you weren't registered in the tournament. Again, I've passed the issue on to the tech team.

I'm sorry that you weren't given the correct information, and that the situation wasn't handled with the level of professionalism that you have come to expect from Nitrogen Sports. If you'd like to chat further, please feel free to connect with myself or one of the Customer Service managers any time by submitting a support ticket on our website, or emailing us.

Thanks so much,
Jenny

Jenny - Please look at my post #1924. In it I quoted NitrogenSports' post #1923 -




"Quote from: NitrogenSports on January 01, 2015, 02:29:41 PM
Hi Gogo, hope you are having a great start to the new year.

The worst way to get help is to spam the forums multiple times with capslock on, raging over a *free*-roll that we are running as a 'fun' new years promotion.

Looks as though you registered, and then came back 15 minutes after the tournament started, you probably blinded out. (but that's just a guess). 471 people out of the 472 that entered were able to figure it out.

The best way to get help is to submit a support ticket."





So whoever was responding at Nitrogen saw that I had registered - "Looks as though you registered...".


If you look at NitrogenSports' post #1923, that statement has now been deleted.
Why???

[caga]

What is happening to Nitrogen . I come back after 3 days and the tournament payouts are messed up.
What happened ?

Hi calci,

We are always looking at ways that will improve the poker experience at Nitrogen. The payout structure is something we've heard some players have issues with and we are listening to feedback and suggestions. Could you submit this feedback as a support ticket (under the 'Support' tab on the website). If you have any suggestions as to how you'd like to see it changed, add that in too!

Thanks,
-TJ

Just understood whats that about.  Yeah looks bad .
I am playing a tourney with 7 people registered for it in a 5.2 chip buy in , and all 7 are paid
1   18.56
2   7.71
3   3.5
4   2.18
5   1.31
6   0.96
7   0.78

Doesn't look right to pay people who lose.

[WhatsBitcoin]

What is happening to Nitrogen . I come back after 3 days and the tournament payouts are messed up.
What happened ?

Hi calci,

We are always looking at ways that will improve the poker experience at Nitrogen. The payout structure is something we've heard some players have issues with and we are listening to feedback and suggestions. Could you submit this feedback as a support ticket (under the 'Support' tab on the website). If you have any suggestions as to how you'd like to see it changed, add that in too!

Thanks,
-TJ

Just understood whats that about.  Yeah looks bad .
I am playing a tourney with 7 people registered for it in a 5.2 chip buy in , and all 7 are paid
1   18.56
2   7.71
3   3.5
4   2.18
5   1.31
6   0.96
7   0.78

Doesn't look right to pay people who lose.

Thats the dumbest payout schedule I've seen ever in online poker. No more than 3 people should be paid for a 7 person tournament.

[PaulPierce]

What is happening to Nitrogen . I come back after 3 days and the tournament payouts are messed up.
What happened ?

Hi calci,

We are always looking at ways that will improve the poker experience at Nitrogen. The payout structure is something we've heard some players have issues with and we are listening to feedback and suggestions. Could you submit this feedback as a support ticket (under the 'Support' tab on the website). If you have any suggestions as to how you'd like to see it changed, add that in too!

Thanks,
-TJ

Just understood whats that about.  Yeah looks bad .
I am playing a tourney with 7 people registered for it in a 5.2 chip buy in , and all 7 are paid
1   18.56
2   7.71
3   3.5
4   2.18
5   1.31
6   0.96
7   0.78

Doesn't look right to pay people who lose.

Thats the dumbest payout schedule I've seen ever in online poker. No more than 3 people should be paid for a 7 person tournament.

This is what I was talking about.! It is insaaane.! I dont think anyone in the management has ever played poker..and have never seen poker tourneys.!

[PaulPierce]

Thanks for the freeroll Nitrogen . Was a good game

Yeah freeroll was really cool.!! but the paid tourneys still suck..coz of the payout system.! How do they not find it strange?? How can everyone be paid in a tourney?  

[Belt]

UFC props?

[notserp]

Thanks for the freeroll Nitrogen . Was a good game

Yeah freeroll was really cool.!! but the paid tourneys still suck..coz of the payout system.! How do they not find it strange?? How can everyone be paid in a tourney?  

haha yep less payouts please

UFC props?

and this also

[NitrogenSports]

UFC props?

Hi Belt,

Sometimes our odds providers have them, and sometimes they don't. We are aware our bettors would like to have more UFC props, but if you could submit a support ticket on the website about it, the support team may be able to see if any are available.

Thanks,
-TJ